45
Operating
Instructions
Symptom
Cause and remedial action
Reference
pages
No access is possible
from the web browser
●
●
Is the same IP address setting being used by another unit?
Check out the IP addresses of the unit, access devices (personal
computer, mobile terminal, controller, etc.) and any other cameras.
<Operations and
Settings>
P.88
●
●
Does the subnet mask setting match the network subnet of the
connection destination?
Check out the subnet mask settings of the unit and access
devices, and then consult with the network administrator.
<Operations and
Settings>
P.89
●
●
Has the “Use a proxy server” setting been selected by the
web browser? (When the unit and the personal computer are
connected to the same subnet)
If a proxy server has been set using the “proxy setting” of the web
browser, it is recommended that a “Don’t use proxy” address be
selected as the unit’s IP address setting.
–––
●
●
Has the wrong default gateway been set for the unit? (When the
unit and personal computer are connected to different subnets)
Check out the default gateway that has been set for the unit, and
then consult with the network administrator.
<Operations and
Settings>
P.89
The settings on the
web setting screen
are not updated or
displayed properly
[When using Windows]
●
●
Press the [F5] key on the keyboard of the personal computer to
request that the settings be acquired.
[When using Mac OS X]
●
●
Press the [Command] + [R] keys on the keyboard of the personal
computer to request that the settings be acquired.
–––
●
●
Follow the steps below to delete the temporary Internet files
(Cache).
[When using Windows]
A
In Internet Explorer, select [Tools]
[Internet Options].
B
Click the [General] tab, and click the [Delete...] button in
“Browsing history”.
C
In the [Delete Browsing History] dialog box, set the check box of
[Temporary Internet files] to ON, and click the [Delete] button.
D
Click the [OK] button.
[When using Mac OS X]
A
In Safari, select [Safari]
[Empty Cache...].
B
Click the [Empty] button in “Are you sure you want to empty the
cache?” pop-up.
–––
Troubleshooting
(continued)
Summary of Contents for AW-HE60
Page 59: ...59 Memo ...
