Panasonic AW-HE20KE, Operating Instruction

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115
Troubleshooting
Operation
Symptom Cause and solution
No power
Is the AC adaptor securely connected to the AC outlet?
If the power plug of the AC adaptor connected properly?
Is the network cable for the PoE+ (IEEE802.3at) compatible power supply
device and the unit connected properly?
Power may not be supplied if the total power limit is exceeded on power supply
devices that allow connections to multiple PoE+ terminals.
If the unit is connected to the controller, has it been connected properly?
→ For details, refer to the operating instructions for the controller.
Cannot operate
(common to wireless
remote control, controller)
Is the power on?
→ If the unit’s status display lamp is off or lights up orange, it means that the unit’s
power is not on.
Has the unit you want to operate been selected properly?
Cannot operate using the
wireless remote control
Have the remote control’s batteries run down or have the batteries been
installed with their polarities reversed?
→ If the status display lamp do es not blink even when the wireless remote control is
operated near the wireless remote control signal light-sensing area, it means that the
batteries have run down. Replace the batteries.
Have the Wireless ID been set correctly?
Is there a fluorescent light or plasma monitor near the unit and, if so, is the
wireless remote control signal light-sensing area exposed to its light?
Is the wireless control on the web screen menu not set to “Off”?
→
If the power status indicator flashes orange rapidly (5Hz) when operated with the
wireless remote control, the wireless control in the Web screen menu is set to “Off”.
The unit turns in the
opposite direction to the
one operated
Has the Install Position setting been selected correctly?
The reversal setting may have been established at the controller if the unit is
connected to the controller.
→
For details, refer to the operating instructions for the controller.
Cannot operate using the
controller
Is the unit connected to the controller properly?
→
For details, refer to the operating instructions for the controller.
It may be necessary to upgrade the version of the controller so that the
controller will support the unit.
→
For details on upgrading, visit the support page on the following website.
https://pro-av.panasonic.net/
Cannot access from a web
browser
Has a LAN cable of category 5e or above been connected to the LAN connector
for IP control <LAN LINK/ACT>?
Is the [LINK] LED of the LAN connector for IP control lit?
→ If it is not lit, it means that something is wrong with the connection to the
LAN or that the network at the connection destination is not working properly.
Check the LAN cable for defective contacts, and check the wiring.
Is the power on?
→ If the uni t’s status display lamp is off or lights up orange, it means that the
unit’s power is not on.