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Section 7A: Help
Third-Party Applications
Some third-party applications can cause conflicts with your Treo device. Third-party
applications that modify the wireless features of your device may require extra
troubleshooting. If you recently installed an application and your Treo device seems to be
stuck, try the following:
1.
Perform a soft reset (see “Soft Reset” on page 288).
2.
If the problem persists, perform a system reset (see “System Reset” on page 288).
3.
Delete the most recently installed application from your Treo device (see “Removing
Applications” on page 238).
4.
If the problem persists, perform another system reset.
5.
If possible, synchronize your device with your computer to back up your most recent
information.
6.
If you’re unable to perform the steps above or the problem persists, locate your
Backup folder on your computer and rename the folder (for example, BackupOld).
Note that “Palm” in the following locations might be “Handspring” or “palmOne,”
based on the device you’re upgrading from:
䡲
Windows:
C:\Program Files\Palm\device name.
䡲
Mac:
Mac HD/Users/<User Name>/Documents/Palm/Users/<Device Name>.
7.
Perform a hard reset (see “Hard Reset” on page 289).
8.
Synchronize to restore your
Contacts
,
Calendar
,
Tasks
,
Memos,
and
Pics&Videos
information. You may need to manually restore information in other applications.
9.
If the problem is resolved, begin reinstalling your third-party applications one at a
time by double-clicking a single file in the original Backup folder that you renamed,
and sync after each application you install.
10.
If the problem recurs, delete the last application you installed and report the problem
to its developer.
Summary of Contents for Treo 755P
Page 12: ...4 ...
Page 13: ...Section 1 Setting Up Your Smart Device and Your Computer ...
Page 14: ...6 ...
Page 28: ...20 ...
Page 46: ...38 ...
Page 47: ...Section 2 Your Treo 755P Smart Device by Palm ...
Page 48: ...40 ...
Page 107: ...Section 3 Using Sprint Vision and Other Wireless Connections ...
Page 108: ...100 ...
Page 120: ...112 ...
Page 140: ...132 ...
Page 154: ...146 ...
Page 176: ...168 ...
Page 177: ...Section 4 Your Portable Media Device ...
Page 178: ...170 ...
Page 202: ...194 ...
Page 206: ...198 ...
Page 207: ...Section 5 Your Mobile Organizer ...
Page 208: ...200 ...
Page 228: ...220 ...
Page 238: ...230 ...
Page 239: ...Section 6 Managing Your Information and Settings ...
Page 240: ...232 ...
Page 266: ...258 ...
Page 290: ...282 ...
Page 291: ...Section 7 Resources ...
Page 292: ...284 ...
Page 328: ...320 ...
Page 333: ...Section 8 Safety and Specifications ...
Page 334: ...326 ...
Page 390: ...382 Index ...