Palm Pre User Manual Download Page 299

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Section 4A: Troubleshooting

299

Help

Troubleshooting

S e c t i o n 4 A

In This Section

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For Current Palm

Smartphone Users (page 300)

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Battery (page 301)

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Screen and Performance (page 310)

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Phone (page 312)

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Hands-free Devices (page 315)

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Synchronization (page 316)

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Email (page 319)

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Messaging (page 321)

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Web (page 323)

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Calendar and Contacts (page 326)

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Camera (page 328)

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Amazon MP3 (page 328)

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Transferring Information From Your Computer (page 329)

Summary of Contents for Pre

Page 1: ...Palm Pre Phone User Guide www sprint com 2009 Sprint SPRINT and the logo are trademarks of Sprint Other marks are the property of their respective owners Printed in the U S A v 2 0 webOS 1 2 ...

Page 2: ...all important data on other media to protect against data loss Patent pending This product also is licensed under United States patent 6 058 304 Use of this device requires providing a valid email address mobile phone number and related information for account setup and activation A data plan is also required Unlimited usage data plan strongly recommended or additional data charges may apply Open ...

Page 3: ...24 Set Up Your Voicemail 25 Create Sprint Account Passwords 26 Section 2 Your Palm PreTM Phone 29 2A Basics 31 What s in the Box 32 Get to Know Your Phone 33 Charge the Battery 39 2B Move Around on Your Phone 43 Use Gestures Tap Swipe Drag Flick Pinch 44 Open Applications 56 Work With Applications 59 Enter Information 67 Use the Menus 73 Search to Find Info and Make Calls 76 View and Respond to No...

Page 4: ...s 106 Receive Calls 110 Use Voicemail 112 What Can I Do During a Call 112 What s My Number 118 View Your Call History 118 Save a Phone Number to Contacts 120 What Are All Those Icons 120 Use a Phone Headset 122 Customize Phone Settings 124 2E Your Media and Entertainment Center 129 Camera 130 Photos 131 Videos 137 YouTube 140 Music 143 Amazon MP3 147 2F Your Personal Information Organizer 153 Cont...

Page 5: ... Sounds Ringtones 224 Section 3 Web and Data Services and Other Wireless Connections 227 3A Using Web and Data Services 229 Get Started With Data Services 230 Access Data Services 230 Use Sprint TV 231 NASCAR Sprint Cup Mobile SM 232 NFL Mobile Live 233 3B Your Email and Other Messages 235 Email 236 Messaging 255 3C Your Connections to the Web and Wireless Devices 269 Wi Fi 270 Location Services 2...

Page 6: ... Hands free Devices 315 Synchronization 316 Email 319 Messaging 321 Wi Fi 323 Web 323 Calendar and Contacts 326 Camera 328 Amazon MP3 328 Transferring Information From Your Computer 329 Backing Up and Restoring Data 330 Updates 331 Third party Applications 331 Making Room on Your Phone 333 4B Glossary 335 Section 5 Your Safety and Specifications 341 5A Regulatory and Safety Information 343 FCC Sta...

Page 7: ...equency RF Safety Exposure 346 Hearing Aid Compatibility HAC 348 Protecting Your Battery 349 Power Specifications 351 Recycling and Disposal 352 User Safety 353 Product Handling Safety 357 Driving Safety 358 ESD Safety 362 5B Specifications 365 Specifications 366 Index 369 ...

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Page 9: ...nd easily move among them Go to the Launcher to open apps See the lineup of your open apps in Card view Tap an app to bring it into the foreground and work with it For more information see Open Applications on page 56 The Palm Synergy feature The Palm Synergy feature on your Pre phone displays information from several sources in a single view so you can access your info quickly without having to r...

Page 10: ...ake a connection to the Web because a copy of your data is stored on the device Your Palm profile When you set up your phone you create a Palm profile Your profile gives you access to services like automatic updates and automatic frequent backups of any of your info that is stored only on your phone and isn t synchronized with an online account About This User Guide We know you re eager to start u...

Page 11: ... a single application Open the application open the application menu and tap Help 䢇 Online Support from Sprint Visit sprint com palmpresupport to access the User Guide how to videos tutorials and helpful support information 䢇 Online Support from Palm Visit palm com support to edit your Palm profile watch how to animations access the Data Transfer Assistant and read comprehensive information about ...

Page 12: ...f the following 䢇 Check minute usage and account balance Enter 4 and tap 䢇 Make a payment Enter 3 and tap 䢇 Access a summary of your Sprint service plan or get answers to other questions Enter 2 and tap From any other phone 䢇 Sprint Customer Service 1 888 211 4727 䢇 Business Customer Service 1 800 927 2199 Sprint 411 You have access to a variety of services and information through Sprint 411 inclu...

Page 13: ...es provides assistance with placing collect calls or with placing calls billed to a local telephone calling card or third party 䢇 Open Phone Enter 0 and tap To learn more and to see the latest in products and services visit Sprint online at sprint com ...

Page 14: ...14 ...

Page 15: ...Your Setup Section 1 ...

Page 16: ...16 ...

Page 17: ...Up Service 17 Setup Set Up Service Section 1A In This Section Set Up Your Phone page 18 Turn the Phone On Off page 20 Make Your First Call page 24 Set Up Your Voicemail page 25 Create Sprint Account Passwords page 26 ...

Page 18: ...tivation contact Sprint Customer Service at 1 888 211 4727 for assistance CompleteSetup 1 Press and hold the power button on the upper right corner of your phone until you see a logo on the screen approximately five seconds Please be patient while your phone starts up 2 Slide out the keyboard see Slide Out the Keyboard on page 33 3 Follow the onscreen instructions to complete setup To create a Pal...

Page 19: ...m and software updates are sent to your phone 䢇 A Palm profile account is automatically created for you on your phone In this account you can store Contacts and Calendar info that you don t store in online accounts like Google or Exchange 䢇 Info stored in your Palm profile account as well as in other sources of info on your phone like Memos and Tasks is automatically backed up to servers administe...

Page 20: ...features Also when the screen is turned off the phone can be on and ready for you to receive phone calls or messages Turn the Screen On Off Turn the screen on and leave the wireless services turned off when you want to use only the organizer features for example when you re on a plane and you must turn off all wireless services but you want to look at your calendar Note If you want to erase data o...

Page 21: ... is slid out To turn the screen off Press power To save power the screen dims automatically after a period of inactivity then turns off If you re on a call when the screen dims and turns off the call is not affected To brighten the screen if it has dimmed tap the screen Tip You can set how long the screen stays on during a period of inactivity see Set the Interval for Turning the Screen Off Automa...

Page 22: ...pen the connection menu Tap Turn on Airplane Mode 䢇 Press and hold power and tap Airplane Mode When your phone is in airplane mode the airplane mode icon appears in the upper right corner of every screen and Airplane Mode appears in the upper left corner of the screen in the Launcher Card view and Phone Your phone is not connected to any mobile network Tip When your phone is in airplane mode you c...

Page 23: ...er right corner of any screen to open the connection menu Tap Turn off Airplane Mode When your phone locates a signal Sprint appears in the upper left of the screen in the Launcher Card view and Phone and the signal strength icon appears at the top of the screen When you are inside a coverage area the bars on the signal strength icon are filled in If you re outside a coverage area the bars in the ...

Page 24: ...ower and tap Turn Off 䢇 To turn both the screen and wireless services back on Press and hold power Make Your First Call 1 Press power This wakes up the screen 2 If necessary drag up to unlock the screen 3 Tap 4 Tap numbers on the dial pad Tip Tap the onscreen backspace icon to delete numbers one at a time Tap and hold the icon to delete all the numbers ...

Page 25: ...phone to adjust the call volume Volume Set Up Your Voicemail All unanswered calls to your phone are automatically transferred to your voicemail even if your phone is in use or turned off To set up your voicemail 1 Press Center to display Card view 2 Press and hold 1 on the keyboard to dial the Sprint voicemail system When the search results screen appears continue holding 1 until the Phone applica...

Page 26: ... Password If you are the account owner you create an account username and password when you sign on to sprint com To get started click Need to register for access in the sign in area of the website If you are not the account owner if someone else receives the bill for your Sprint service you can get a subaccount password at sprint com VoicemailPassword You create your voicemail password when you s...

Page 27: ...sword With your phone you can elect to set up an optional data services password to control access and authorize Premium Service purchases To learn more or to change your passwords sign on to sprint com or call Sprint Customer Service at 1 888 211 4727 ...

Page 28: ...28 Section 1A Set Up Service ...

Page 29: ...Your Palm PreTM Phone Section 2 ...

Page 30: ...30 ...

Page 31: ...Section 2A Basics 31 Basics Basics Section 2A In This Section What s in the Box page 32 Get to Know Your Phone page 33 Charge the Battery page 39 ...

Page 32: ...32 Section 2A Basics What s in the Box All of the following items are in the phone box Hardware 䢇 Palm Pre phone and pouch 䢇 AC charger 䢇 3 5mm stereo headset 䢇 USB cable ...

Page 33: ...A Basics 33 Basics PrintMaterial 䢇 Get Started Guide 䢇 Features Guide 䢇 Palm warranty 䢇 End User License Agreement Get to Know Your Phone Slide Out theKeyboard 䢇 Hold the phone as shown below and gently push up ...

Page 34: ...34 Section 2A Basics FrontView 1 Earpiece 2 Touchscreen Tap and make other gestures directly on the screen See Touchscreen on page 36 3 Volume ...

Page 35: ...Keyboard on page 35 8 Charger microUSB connector Keyboard 1 Option Press to enter numbers punctuation and symbols that appear above the letters on the keys See Enter Alternate Keyboard Characters on page 68 2 Shift See Enter Uppercase Letters on page 68 3 Space Tip Be careful not to scratch crush or apply too much pressure on the touchscreen Do not store your phone in a place where other items mig...

Page 36: ...om the Symbols Table on page 68 Touchscreen 1 Application name Displays the name of the currently open application Tap the name to open the application menu 2 Launcher See Open an Application in the Launcher on page 57 3 Scroll arrow Swipe up or down to see icons that are on the page but hidden 4 Quick Launch See Open an Application in Quick Launch on page 56 5 Connection icons Show the status of ...

Page 37: ...he currently displayed page Swipe left or right on the screen to see other pages 7 Notification icons Show missed calls new voicemail and email messages and more Tap the bottom of the screen to view notification details see View All Your Notifications on page 81 BackView 1 Camera flash 2 Camera lens 3 Speaker ...

Page 38: ...nd all wireless services completely off and to turn your device back on after having turned it completely off 2 Ringer switch Slide to turn the ringer and notification sounds on or off Red means off The ringer switch does not affect music or video playback sounds 3 3 5mm headset jack Bottom View Back cover release ...

Page 39: ...ttery s power last longer 1 On the right side of your phone open the charger microUSB connector This is easier to do if you slide the keyboard out first WARNING Use only batteries and chargers that are approved by Sprint and Palm with your phone Failure to use a battery or charger approved by Sprint and Palm may increase the risk that your phone will overheat catch fire or explode resulting in ser...

Page 40: ...s very low the battery icon in the upper right corner of the screen changes to red When the battery is fully charged the icon appears full and changes to green Tip You can also charge your phone battery by connecting your phone to your computer using the USB cable Charging this way takes much longer than using the AC charger Do not however connect the Palm Touchstone TM charging dock sold separate...

Page 41: ...Wireless Services Off Airplane Mode on page 22 䢇 Turn off the Wi Fi see Wi Fi on page 270 Bluetooth see Bluetooth Wireless Technology on page 291 and GPS see Location Services on page 275 features when you are not using them 䢇 If you set up an email account in the Email application set the interval to automatically download email to every two hours or less frequently see Enter Advanced Account Set...

Page 42: ...42 Section 2A Basics ...

Page 43: ...age 44 Open Applications page 56 Work With Applications page 59 Enter Information page 67 Use the Menus page 73 Search to Find Info and Make Calls page 76 View and Respond to Notifications page 80 Update the Software on Your Phone page 82 Use App Catalog to Shop for New Applications page 86 Copy Files Between Your Phone and Your Computer page 92 ...

Page 44: ...om support or tap Clips in Help on your phone You make gestures in two areas on your phone the touchscreen and the gesture area The gesture area is the black area extending from the bottom of the screen to halfway down the Center button Gesture area You also need to know about the Center button Press the Center button to do the following 䢇 When you re working in an application press Center to see ...

Page 45: ... tip of the finger not the fingernail Tap fast and firmly and then immediately lift your fingertip off the screen Don t bear down on what you re tapping Don t wait for a response the response comes after you lift your finger Don t linger on the gesture a tap takes a split second to do ...

Page 46: ...ck gesture from right to left anywhere in the gesture area Back takes you up one level from a detailed view to a more general view of the application you re working in For example when you finish reading an email message make the back gesture to close the message and return to your list of messages Or when you finish writing a memo make the back gesture to close and save the memo and return to the...

Page 47: ...rd view In Web the back gesture performs the same function as the back button on the browser allowing you to move back through previously viewed pages The forward gesture which is a swipe from left to right anywhere in the gesture area allows you to move forward through previously viewed web pages Forward is available in Web only ...

Page 48: ...ck Launch when you re in an application This drag gesture begins in the gesture area and ends on the touchscreen As your fingertip slowly crosses the border between the gesture area and the touchscreen it drags Quick Launch into view To open one of the apps in Quick Launch move your finger to its icon When you see the app name appear lift your finger The application opens You also make the drag ge...

Page 49: ...our fingertip just skims the surface The faster you flick the faster and farther you scroll up or down a list To close an application in Card view flick the card up toward the top of the touchscreen This is called throwing the card off the top of the screen In some applications such as Email and Messaging you can throw a list item off the side of the screen to delete the item ...

Page 50: ...Move Around on Your Phone Scroll Gestures Scroll a specific amount Drag the screen in the desired direction Scroll fast Flick the screen in the desired direction Stop scrolling Tap or drag the screen while scrolling ...

Page 51: ...il Web Photos Doc View PDF View Google Maps Place two fingers on the screen and spread them slowly apart Zoom out pinch in to decrease the size of items on the screen in Email Web Photos Doc View PDF View Google Maps Place two fingers on the screen and bring them together Zoom in or out a fixed amount Web Photos Double tap the screen ...

Page 52: ...on gestures are available in any editable text field that is any field or screen where you can insert a cursor Place the cursor in a text field Tap the location Move the cursor Insert the cursor Press and hold Option Place your finger anywhere onscreen and drag in any direction ...

Page 53: ... location to insert the cursor Press and hold Shift Place your finger anywhere onscreen and drag your finger in the direction you want to select text Select a paragraph of text when you cannot see a cursor for example on a web page or in an email you received Press and hold Shift Tap the paragraph ...

Page 54: ...hen lift your finger to drop it Sometimes you get a visual cue that the item is ready to be dragged For example an icon in the Launcher is ready to be dragged when you see a halo radiating from the icon A card in Card view is ready to be dragged when it changes size and becomes transparent ...

Page 55: ...s such as Email Messaging Tasks Music and Bluetooth If you can t delete a list item by throwing it open the item and look in the application menu for a delete command Tip To delete multiple list items throw each one off the screen If you get the Delete confirmation prompt after throwing the first item you don t need to tap it just throw the second item and the first deletion is confirmed automatic...

Page 56: ...plication from Quick Launch just tap the icon Quick Launch can display no more than five icons By default it displays from left to right Phone Contacts Email Calendar and the Launcher You can change the order of icons except the Launcher icon in Quick Launch see Reorder Quick Launch Icons on page 65 or swap in other applications see Change the Applications That Appear in Quick Launch on page 64 No...

Page 57: ...lowly from the gesture area to the screen 2 Move your finger to the application icon When you see the app name appear lift your finger The application opens Openan Application in theLauncher The Launcher displays all the applications that are not on Quick Launch The Launcher includes multiple pages which you can organize to group apps the way you want see Reorder Launcher Icons on page 66 ...

Page 58: ...down to see all icons on a page 1 Arrow indicates that you can swipe up to see partially or fully hidden icons 2 Page indicators show that there are two Launcher pages to the right swipe left on the screen to see them Tip You can also open the Launcher by flicking up twice from the gesture area to the screen If you are in Card view just flick up once to open the Launcher ...

Page 59: ... Gesture The back gesture takes you up one level from a detailed level to a more general view of the application you re working in For example when you finish reading an email message make the back gesture to close the message and return to your list of messages Or when you finish writing a memo make the back gesture to close and save the memo and return to the display of all your memos When you m...

Page 60: ... displays open applications as small cards so that you can easily scroll through them and drag them to change their order 䢇 When an application fills the screen and you want to go to Card view press Center Tip You can also open Card view by flicking up from the gesture area to the screen ...

Page 61: ...ight on the screen to see other open apps 2 Tap a card to maximize the application Tip You can also maximize the center card in Card view by flicking down from the screen to the gesture area Tip You can set a preference to move among open apps without first going to Card view by making a full swipe in the gesture area see Turn Advanced Gestures On Off on page 222 ...

Page 62: ...ee Display All Open Applications Card View on page 60 tap and hold a card to further reduce the size of the cards 2 Tap and hold a card wait for a visual cue and then drag it to another position Tip You can also tap anywhere on the screen around the cards to reduce the size of the cards ...

Page 63: ...Section 2B Move Around on Your Phone 63 Move Around Close anApplication 䢇 In Card view see Display All Open Applications Card View on page 60 throw the application card off the top of the screen ...

Page 64: ...ou can add another one You can remove any application icon except the Launcher 1 Open the Launcher Quick Launch appears at the bottom 2 Tap and hold a Quick Launch icon wait for the visual cue and then drag the icon onto the Launcher to remove the icon from Quick Launch 3 Tap and hold a Launcher icon and after the halo appears around the icon drag the icon onto the Quick Launch bar ...

Page 65: ...ne 65 Move Around Reorder Quick LaunchIcons You can change the position of any Quick Launch icon except the Launcher icon 1 In Card view tap and hold a Quick Launch icon 2 After a halo appears around the icon drag it to another location ...

Page 66: ...round the icon drag it to another location 3 To move the icon to another page drag it to the left or right edge of the screen Don t release the icon until the new page appears Deletean Application You can delete applications that you have installed on your phone 1 While pressing and holding Option tap the app icon 2 Tap Delete ...

Page 67: ...r Press to enter a line return for example in a memo or in an email message you are composing or to accept information you entered in a field See Enter Information in a Field on page 71 6 Sym See Enter Characters From the Symbols Table on page 68 Tip You can also delete an application you installed by opening the application menu and tapping List Apps On the list of applications tap and hold an ap...

Page 68: ...character The alternate character symbol appears You don t need to hold down Option while pressing the second key 䢇 Enter a series of alternate characters Press Option twice to lock the alternate character feature The alternate character lock symbol appears 䢇 Turn off the alternate character feature Press Option EnterPasswords You can see each character of a password only as you enter it so be car...

Page 69: ...ols and accented characters are grouped according to their similarity to the corresponding key In some cases the symbol is related to the alternate character on the key not the letter For example to type a or other currency symbol press Sym h Why Because the alternate character on the H key is Tip If you press the wrong key press Backspace to return to the full list of symbols and accented charact...

Page 70: ...ne j or J k or K l or L m or M μ n or N ñ Ñ o or O ó ò ö ô œ õ ø Ó Ò Ö Ô Œ Õ Ø º p or P Ø μ q or Q r or R s or S ß š Š Ø t or T u or U ú ù ü û Ú Ù Ü Û v or V w or W x or X x y or Y ÿ ý Ÿ Ý z ž Ž or _ Ø μ Ø μ Ø Press Sym and press to select ...

Page 71: ... the following 䢇 Tap outside the field 䢇 Press Enter If a screen contains multiple fields pressing Enter accepts the information you just entered and jumps the cursor to the next field 䢇 If you are done entering information on the screen containing the field make the back gesture to accept the information and back out of the screen see Go Up One Level in an App Back Gesture on page 59 Select Items...

Page 72: ... or copy any editable text Tap the text to insert the cursor if the cursor appears you can edit the text You can t edit text on a web page or in an email message unless it is a message you are composing 1 Select the text you want to cut or copy see Text Selection Gestures on page 52 2 Open the application menu and tap Edit Cut or Copy 3 Insert the cursor where you want to paste the text see Text S...

Page 73: ...onal features There is also a connection menu hidden in the upper right corner which provides access to wireless services Some applications have additional menus For example in Photos tap an open picture and tap to display a menu of tasks you can do with the picture see Photos on page 131 To get the most out of your phone it s a good idea to familiarize yourself with the additional features availa...

Page 74: ...owing 䡲 Tap the application name in the upper left corner of the screen 䡲 Drag down from the upper left corner of the phone above the screen onto the screen 2 Tap a menu item to open it If a menu item displays a right pointing arrow tap the item to open a submenu of options for that item for example tap the Edit menu item to open a submenu containing Cut Copy and Paste options If the menu displays...

Page 75: ...oll the menu to see the additional options OpentheConnectionMenu The connection menu lets you manage wireless services the phone Bluetooth wireless technology and Wi Fi 1 Do one of the following 䡲 Tap the upper right corner of the screen DidYouKnow The connection menu also displays the current day and date and the battery charge level ...

Page 76: ... screen 2 Tap a menu item to turn that wireless feature on or off or to open a list of options for that feature see Turn Wireless Services Off Airplane Mode on page 22 for more information Search to Find Info and Make Calls UseUniversalSearch You can search for contacts and applications on your phone or search the Web ...

Page 77: ...All Open Applications Card View on page 60 or the Launcher see Open an Application in the Launcher on page 57 2 Begin typing the search term As you type search displays any contact names and application names that match the character As you continue typing the search results narrow ...

Page 78: ... no contacts or applications the Web search options are displayed automatically 䡲 To open an application Tap the application UniversalSearchApplication Keywords If you don t know the name of the app you are searching for you can enter a keyword associated with the app This table shows the keywords you can use to find an app on your phone Tip You can also start a search by copying text in another a...

Page 79: ...MS MMS IM Instant Chat Music Songs Tunes Audio PDF View Acrobat Phone Dial Photos Pictures Regional Settings Settings Preferences Screen Lock Wallpaper Security Desktop Brightness Unlock Gestures Settings Preferences Sounds Ringtones Audio Music Volume Vibrate Silent Settings Preferences Tasks To Do Todos Checklist Updates Settings Preferences Videos Movies Web Browser Blazer Internet YouTube Vide...

Page 80: ...lication chapter for details You can also enter a search term in the Help application to search for help content related to the term View and Respond to Notifications Respond toa Notification Notifications show up at the bottom of the screen to notify you of new voicemail and messages upcoming appointments missed calls and more Do one of the following 䢇 Tap the notification to act on it 䢇 For some...

Page 81: ...Tap a notification to act on it If a notification icon has a number next to it the number indicates how many items are included in the notification how many voicemail or email messages you have and so on ReorderNotifications andOtherDashboard Items The area that displays all of your notifications see View All Your Notifications on page 81 is called the dashboard 䢇 Tap and hold a dashboard item and...

Page 82: ...ddition to receiving update notifications you can manually check for software or application updates at any time see Manually Check for Updates on page 84 Respond toa System Software Notification When you get a notification that a system update is available do one of the following 䢇 Tap Install Now twice When installation is complete and the phone resets tap Done 䢇 Tap Install Later The next time ...

Page 83: ...T data connection as indicated by the icon at the top of the screen 䢇 If the battery has less than a 30 charge you must charge the battery before you can download or install an update 䢇 To avoid roaming charges updates are not downloaded if your phone is in roaming coverage 䢇 If you do not install an update immediately after downloading it you are automatically prompted to install the update the n...

Page 84: ...rge 䢇 Tap Install All to install all applications available for download charges may apply ManuallyCheck for Updates 1 Open Updates Note You can use your phone while updates are being downloaded but you cannot use your phone while updates are being installed Important Do not remove the battery while updates are being installed ...

Page 85: ...ng 䡲 Tap an individual application name to open the App Catalog From the App Catalog you can view application details and install that app charges may apply see Use App Catalog to Shop for New Applications on page 86 䡲 Tap Install Free to install only those updates that you can download free of charge 䡲 Tap Install All to install all updates available for download charges may apply Note You cannot...

Page 86: ...eatured applications or do one of the following 䡲 To search by name Tap Search enter the search term and press Enter 䡲 To search apps by category Tap Explore To view categories in list view tap to view them in tag view tap 䡲 To view the most recently added apps Tap Recent 䡲 To view the most popular apps Tap Popular Note Applications you installed on your old Palm OS by ACCESS or Windows Mobile sma...

Page 87: ...ults by date alphabetical order rating or price tap the menu at the bottom of the screen and tap a sort method 5 When the app you want appears onscreen tap the name to display app details 6 On the app details screen do any of the following 䡲 Tap a screenshot to see a larger view 䡲 Tap Reviews to read all reviews ...

Page 88: ...he application uses Location Services a notification is displayed see Location Services on page 275 Tap Continue 5 After you download an app tap Tap to Launch to open it The app also now appears as an icon on the first page of the Launcher so you can open it from the Launcher as well Before You Begin Before you download an app make sure you have enough storage space on your phone to fit the app Op...

Page 89: ...ter your Palm profile password and tap Continue See Set Up a Billing Account on page 91 If you enter an incorrect Palm profile password three times a message appears that explains how you can contact Customer Support for help 6 Tap OK 7 After you download an app tap Tap to Launch to open it The app also now appears as an icon on the first page of the Launcher so you can open it from the Launcher a...

Page 90: ...are having problems with an application 䡲 To reinstall a deleted application Search for the application see Browse applications in App Catalog on page 86 Tap the app name and tap Download again for free You do not need to buy the app again UpdateDownloaded Applications 1 Open App Catalog 2 Tap 3 Tap Updates If updates are available for any of your downloaded applications these applications are dis...

Page 91: ...ess Tap Change This Address if you want to change the email address 6 In Password is Required select one of the following 䡲 Once every 4 hours You must enter your password the first time you make a purchase If you make any other purchases within four hours you don t need to enter your password again After four hours you enter your password again for the first purchase which starts a new four hour ...

Page 92: ... or receive calls or use other wireless features such as email or the web See also Transferring Data on page 95 1 Connect your phone to your computer using the USB cable 2 On your phone tap Media Sync 3 The first time you use Media Sync mode a notification warns you that you cannot make or receive calls or text messages Tap OK 4 Your phone is now in Media Sync mode On your computer iTunes opens au...

Page 93: ... copy music files between your phone and your computer using USB Drive mode See Copy Other Types of Files Between Your Phone and Computer on page 93 Tip Media sync is a one way transfer only from iTunes on your computer to your phone To transfer music files from your phone to iTunes on your computer you can download the Palm Music Assistant Go to palm com music assistant for information Before You...

Page 94: ... My Computer Windows XP Computer Windows Vista or the Finder Mac double click the drive representing your phone and drag and drop files to your phone The drive displays folders that you can use to organize the files you copy You can also create your own folders 5 On a Windows computer to end the connection safely right click the drive representing your phone and click Eject On a Mac computer from ...

Page 95: ...Section 2C Transferring Data 95 Data Transfer Transferring Data Section 2C In This Section Data Transfer Overview page 96 Transferring Data page 97 ...

Page 96: ...nd change your data somewhere besides your phone If you do do you prefer the other means of access to be a website for example Google or to be software that is installed on your computer In either case you can set things up so that you can synchronize new or changed data between your phone and the other data location You could also decide not to have a sync setup for your data in which case you ca...

Page 97: ...xchange 1 On your computer set up an account on the Google website go to gmail com or with Microsoft Exchange speak to an IT person at your company 2 Open Contacts on your Pre phone 3 Enter your username and password for the Google or Exchange account 4 Go to a Sprint store and ask a support agent for help in transferring data from your old phone When you re ready to transfer data from your old ph...

Page 98: ...r computer set up an account on the Google website go to gmail com or with Microsoft Exchange speak to an IT person at your company 2 Open Contacts on your Pre phone 3 Enter your username and password for the Google or Exchange account 4 To transfer data from a desktop app that you want to stop using go to palm com migrate pre for more information about the Data Transfer Assistant DTA it s a free ...

Page 99: ...ake up to an hour to transfer data with the DTA 䢇 You cannot use the DTA to transfer data from a copy of Outlook that is associated with Microsoft Exchange which wirelessly syncs data between your phone and an Exchange server See Set Up Email Microsoft Exchange ActiveSync EAS on page 239 䢇 On Vista only Outlook 2007 is supported Important The DTA is not synchronization software It is meant to be u...

Page 100: ... and tasks into Address Book and iCal Then use the DTA to transfer your data For more information go to palm com migrate pre I malreadyusingGoogle Facebook and orMicrosoft Exchange If you are already using Google Facebook and or Exchange to manage your calendar and contacts then all you need to do is set up one or more of these accounts on your phone Set up your Pre phone to sync with To sync this...

Page 101: ...endar events and tasks iCal and Address Book on the Mac or desktop Outlook or Palm Desktop by ACCESS on Windows consider adopting this solution Note Changes you make in your Facebook account on the web show up on your phone Contacts and calendar events you add or change on your phone however do not automatically update your Facebook account on the web Note You don t have to go to Calendar to set u...

Page 102: ...or your Google account 4 Install a third party application on your computer that enables you to sync with Google Go to palm com migrate pre to learn about available third party sync solutions 5 Follow the instructions of the third party app to sync the data in your desktop app with Google The next time Google syncs with your phone your data appears on your phone Idon t need tosync but Ido wanta co...

Page 103: ...Section 2C Transferring Data 103 Data Transfer I d rather sync directly withmy computer ...

Page 104: ...r phone directly to your desktop app using your home Wi Fi network 1 Go to palm com migrate pre to learn about third party applications that enable you to sync your phone with your computer using Wi Fi 2 Follow the instructions given by the third party vendor to install the app on your computer Note You may also have to install another part of the application on your phone Follow the instructions ...

Page 105: ...6 Receive Calls page 110 Use Voicemail page 112 What Can I Do During a Call page 112 What s My Number page 118 View Your Call History page 118 Save a Phone Number to Contacts page 120 What Are All Those Icons page 120 Use a Phone Headset page 122 Customize Phone Settings page 124 ...

Page 106: ...en you need to dial numbers that are expressed as letters and when you need large brightly lit numbers that you can tap 1 Open Phone 2 Tap the onscreen dial pad to enter the number Tip Tap the onscreen backspace icon to the right of the number you enter to delete numbers one at a time Tap and hold the icon to delete all the numbers Tip You can paste numbers copied from other applications for examp...

Page 107: ...ast name or initials 3 Tap one of the contact s phone numbers to dial it If only the contact name appears tap the name to display the phone numbers for that contact and tap the number Dial Using the Keyboard 1 In the Launcher or Card view use the keyboard to enter the number You do not need to press Option to enter numbers or 2 When you finish entering the number tap it to dial Tip To enter press ...

Page 108: ... 154 for instructions on getting contacts on your phone You can also look up and dial contacts using universal search see Search to Find Info and Make Calls on page 76 1 Open Phone 2 Using the keyboard enter a name or initials until the contact you want appears Tip You can also enter a number with the keyboard when the dial pad is displayed After entering the number tap the onscreen dial icon to d...

Page 109: ...age Your phone recognizes most phone numbers that appear in Web pages or in messages email text or multimedia DidYouKnow If your company uses Microsoft Exchange Server with a Global Address List GAL entering the contact search information returns matching results from the GAL as well Tip If you do not want contact matches to appear when you type a number on the keyboard you can turn off the Show C...

Page 110: ... different from having only the screen turned on see Turn the Phone On Off on page 20 When your phone is off your calls go to voicemail Answera Call Do one of the following 䢇 If the screen is on when the phone starts ringing tap Tip You can pick the ringtone for incoming calls see Select the Ringtone for Incoming Calls on page 226 You can set a ringtone for individual contacts as well see Add a Ri...

Page 111: ...he ringer switch back on Other sounds such as music and video playback are not affected by sliding the ringer switch off Ignore a Call To send a call immediately to voicemail do one of the following 䢇 Tap 䢇 Press power twice To reply to a caller who is in your Contacts list after you ignore a call tap the ignored call notification This opens the caller s contact entry where you can select a reply ...

Page 112: ...2 Follow the voice prompts to listen to your messages What Can I Do During a Call Your phone offers many advanced telephone features including call waiting and three way conferencing These features depend on your service plan Contact Sprint for more information When you make or receive a call info about the call appears on the call screen When you re on a call you can open other applications and w...

Page 113: ...ne so you can t be heard Tap 䢇 Open the dial pad to enter numbers for navigating phone trees responding to prompts and so on Tap 䢇 Add a call See Make a Second Call on page 115 䢇 Adjust call volume Press volume Tip You don t need an on hold button to put a call on hold Just tap the mute icon to mute your end of the line ...

Page 114: ...ne for example the personal information applications Contacts Calendar and so on You can also send and receive text messages But you can use the Sprint network for only one activity at a time phone or data so you cannot use the Sprint network to browse the web send and receive DidYouKnow You can send and receive text messages during a call This is a great way to stay connected with friends and col...

Page 115: ...e 270 1 Open the Launcher or Quick Launch while on a call 2 Tap the other application 3 Tap the call notification at the bottom of the screen to return to the call screen Make aSecond Call 1 While on a call tap 2 Dial the second call Answera Second Call Call Waiting When a second call notification appears tap The first call is put on hold Note You cannot send or receive multimedia messages using a...

Page 116: ...h the call that s on hold Make aConference Call When you re on a call you can make a second call and create a three way conference call provided that the service is available in your area Please contact Sprint for more information Additional charges may apply and minutes in your mobile account may be deducted for each call you make ...

Page 117: ... caller LookUporSend aMessage toa Contact When you re on a call with a contact tap the contact name to see the person s information in Contacts In Contacts you can tap an option to send the contact a text or an email message and so on This is a great way to exchange attachments for example documents photos or music files with someone while you re on a call with them When you re on a call with some...

Page 118: ...Section 2D Phone What s My Number 1 Open Phone 2 Open the application menu and tap Preferences Your phone number appears at the top of the Phone Preferences screen View Your Call History 1 Open Phone 2 Tap ...

Page 119: ...ge 120 䡲 View a contact entry Tap to the right of the number 䡲 Delete a call history entry Throw the entry off the side of the screen 䡲 Clear the call history Open the application menu and tap Clear Call History DidYouKnow In the call history outgoing calls are designated by a right pointing green arrow and incoming calls are designated by a left pointing blue arrow Missed calls are designated by ...

Page 120: ... the number and tap Add To Contacts 2 Tap one of the following Save As New Create a new contact for the phone number Add To Existing Tap the contact you want to add the phone number to What Are All Those Icons You can monitor the status of several items using icons at the top of the screen Icon Description The battery is being charged The battery is fully charged The battery is low See Charge the ...

Page 121: ... to a 1x data network and data is being transmitted over the network Your phone is connected to an EvDO data network Data is not currently being transmitted over the network See I can t tell if data services are available on page 321 Your phone is connected to an EvDO data network and data is being transmitted over the network The phone is searching for a Sprint network No Sprint network is availa...

Page 122: ...rch term you entered Your phone is in roaming coverage See Set Roaming Preferences on page 126 TTY is turned on See Enable TTY TDD on page 127 HAC is turned on See Enable HAC on page 127 WARNING If driving while using a phone is permitted in your area we recommend using a headset or hands free car kit sold separately However be aware that use of a headset that covers both ears impairs your ability...

Page 123: ...itch from the wired headset to a previously paired Bluetooth hands free device Tap and tap the device name 䡲 Use your phone without the headset Disconnect the headset SetUpand Usea Bluetooth Hands FreeDevice Your phone is compatible with many headsets and car kits sold separately enabled with Bluetooth wireless technology version 2 1 with EDR and Stereo with AVRCP media controls After you set up a...

Page 124: ...to another Bluetooth device while on a call Tap and tap the new device name You can also tap Handset or Speaker to use your phone without the headset Customize Phone Settings Use Phone Preferences to customize phone settings Tip If you make a Bluetooth connection with a car kit you might get a notification on your phone asking if you want to upload contacts to the car kit Tap Allow to upload conta...

Page 125: ... key to dial A short tone plays briefly and then stops no matter how long you press the key A long tone plays until you release the key 1 Open Phone 2 Open the application menu and tap Preferences 3 In DTMF tones tap Short or Long and then tap the option you want UseDialingShortcuts Dialing shortcuts add a prefix at the beginning of a number so you can dial an extension instead of the whole number...

Page 126: ...Prefix So when you dial your co worker s five digit extension 51122 your phone automatically dials the whole number 1 408 555 1122 SetRoaming Preferences Use roaming preferences to set specific options for using your phone while roaming For example you can set options to prevent placing a call or making a data connection while roaming so that you avoid extra charges 1 Open Phone 2 Open the applica...

Page 127: ...ts digital wireless transmission 1 Connect a TTY TDD device to your phone using the headset jack 2 Open Phone 3 Open the application menu and tap Preferences 4 In TTY TDD tap Off to switch TTY TDD from Off to On EnableHAC To use your phone with a hearing aid turn on the HAC feature This feature ensures that your phone can make the necessary connection with a hearing aid 1 Open Phone 2 Open the app...

Page 128: ...btain the best possible service when using your phone outside your home service area Contact Sprint for information on recommended update frequency 1 Open Phone 2 Open the application menu and tap Preferences 3 Tap Update PRL Resetthe Voicemail Count Occasionally you may continue to receive notifications of new voicemail messages even after you have listened to or deleted all your messages If this...

Page 129: ...E Your Media and Entertainment Center 129 Media Your Media and Entertainment Center Section 2E In This Section Camera page 130 Photos page 131 Videos page 137 YouTube page 140 Music page 143 Amazon MP3 page 147 ...

Page 130: ... as your wallpaper see Save a Picture as Wallpaper on page 135 and as caller ID images see Add a Picture to a Contact on page 134 1 Open Camera 2 The camera is set to automatically determine if the flash is needed If you want to change the flash setting tap to keep the flash on and tap again to keep the flash off 3 To take the picture in landscape view turn your phone 90 degrees 4 Press Space or t...

Page 131: ...opy pictures from your computer see Copy Files Between Your Phone and Your Computer on page 92 䢇 Receive pictures as email attachments see Open Attachments on page 248 䢇 Receive pictures as part of a multimedia message see Receive and View Text and Multimedia Messages on page 262 You can view a picture that is attached to an email if the picture is a JPG GIF BMP or PNG file You can view a picture ...

Page 132: ... 䢇 All images Contains all pictures in JPG BMP and PNG format on your phone 䢇 Wallpapers Contains pictures that come with your phone which you can use as the wallpaper in Card view You can also use any other picture in Photos as wallpaper The Photos application creates additional albums automatically as you add the following types of pictures to your phone 䢇 Photo roll Contains all pictures you ta...

Page 133: ...nder Mac and double click the drive representing your phone 4 To create an album use your computer s controls for creating a new folder To be sure the Photos application can find the album create it at the root level of the drive representing your phone not as a subfolder of another folder 5 Assign pictures to albums using your computer s controls to copy or move items It is easiest to find the pi...

Page 134: ...ap a picture thumbnail to view it full screen 2 If the photo header is hidden tap the screen to display it 3 Tap and tap Assign to contact 4 Enter the contact name and tap the contact 5 Optional Do either or both of the following 䡲 To enlarge a face or other portion of the picture zoom in by making the pinch out gesture DidYouKnow To delete an album connect your phone to your computer and tap USB ...

Page 135: ...wing 䡲 To zoom out or in on a part of the picture pinch in or out on the picture 䡲 To capture the portion of the picture you want to use as wallpaper tap and hold the picture and then drag the portion you want to the center of the onscreen box This portion becomes the wallpaper 5 Tap Set Wallpaper Share aPicture You can send a picture to other picture enabled devices or to an email address as an a...

Page 136: ...e following 䡲 If you have already set up your picture Web service on your phone tap the name of the service you want to use 䡲 If you have not set up your picture Web service on your phone tap Add An Account and tap the account type Enter your username and password and tap Sign In SetUpan Online Pictures AccountonYour Phone To upload pictures to an account you have with a Web service such as Facebo...

Page 137: ...er your account username and password and tap Sign In Deletea Picture 1 Tap a picture thumbnail to view it full screen 2 If the photo header is hidden tap the screen to display it 3 Tap 4 Tap Delete to confirm Videos Watcha Video To get videos on your phone you can do any of the following 䢇 Copy videos from your computer see Copy Files Between Your Phone and Your Computer on page 92 ...

Page 138: ... or that you copy from your computer in the MPEG4 H 263 H 264 MP4 M4V 3GP 3GPP 3G2 and 3GP2 formats You can view videos you open in a multimedia message in MP4 format Videos play on your phone in landscape orientation Use the YouTube application to view YouTube videos see YouTube on page 140 1 Open Videos 2 Tap the video Note Before you put videos on your phone make sure you have enough storage sp...

Page 139: ...ey disappear after a few seconds Tap the video to manually display or dismiss the controls Play Pause Move forward or backward tap and hold the slider then drag forward or backward Switch between full screen view and original size Tip To skip ahead 30 seconds in a video flick left to right on the screen To jump back 10 seconds flick right to left ...

Page 140: ...ng your phone 4 Delete the video using your computer s controls 5 On a Windows computer to end the connection safely right click the drive representing your phone and click Eject On a Mac computer from your desktop drag the drive representing your phone to the Trash Trash changes to Eject 6 Disconnect the USB cable from the computer when the USB Drive screen is no longer displayed on your phone Yo...

Page 141: ...viewed videos Tap Videos and tap Most Viewed 䡲 To display videos you have recently viewed Tap Videos and tap History 3 When the video you want appears do one of the following 䡲 To view the video Tap the video thumbnail 䡲 To view video details Tap the text to the right of the video thumbnail DidYouKnow Some videos can be viewed in YouTube on your computer only For those videos you can view video de...

Page 142: ... following 䢇 View videos from the same author Tap More More From This Author 䢇 View related videos Tap More Related Videos Share aVideo Send a friend a link to a YouTube video 1 On the video details screen see Watch a Video on page 140 tap Share 2 Tap Email or Text Message 3 Address and send the message Play Pause Move forward or backward tap and hold the slider then drag forward or backward Switc...

Page 143: ...ee Web on page 277 You can play music that you copy from your computer or stream from the Web in the following formats MP3 AAC or AAC format For files received as email attachments you can play files in the MP3 AAC AAC WAV or AMR format For files received in a multimedia message you can play files in the MP3 format 1 Open Music 2 If the Music application finds no music files on your phone tap one ...

Page 144: ...splayed onscreen tap the first song The songs play one after the other in sequence To listen to the songs in random order tap Shuffle All 䡲 Listen to an album Tap Albums and tap the album name To listen to the album s songs in the order they are displayed onscreen tap the first song The songs play one after the other in sequence To listen to songs in random order tap Shuffle All 䡲 Listen to all so...

Page 145: ...elections until the song you want appears Tap the song name Use MusicPlayback Controls DidYouKnow Music continues to play in the background if you switch to another application turn off the screen or slide the ringer switch off Play Pause Rewind Fast forward Shuffle current playlist Repeat Tap once to repeat the current song Tap again to repeat the entire playlist ...

Page 146: ... the Web search options such as Amazon MP3 or YouTube and then tap the info you want Change the Order ofItemsintheNow Playing List 䢇 In Playlist view tap and hold a song name Drag the song to move it to a new location in the list Remove a SongFrom theNow Playing List 䢇 In Playlist view throw the song name off the side of the screen This does not delete the song file from your phone DidYouKnow If y...

Page 147: ...ndows computer to end the connection safely right click the drive representing your phone and click Eject On a Mac computer drag the drive representing your phone to the Trash Trash changes to Eject 6 Disconnect the USB cable from the computer when the USB Drive screen is no longer displayed on your phone Amazon MP3 Before you can download items using the Amazon MP3 application on your phone you m...

Page 148: ...h time turn on Enable 1 Click Search foraSpecific Song Album orArtist 1 Open Amazon MP3 2 Tap Search and enter the song album or artist name 3 Press Enter 4 Do one of the following 䡲 If the item you want appears on the screen Tap the song album or artist name Tapping the name of a song plays the preview tapping its price gives you the option to buy it see Preview and Buy a Song on page 151 䡲 If th...

Page 149: ...n 1 Search for see Search for a Specific Song Album or Artist on page 148 or browse to see Browse Songs Albums Artists or Genres on page 149 an artist and tap the artist name 2 Tap the word to the right of the artist name Albums Songs or Bio 3 Tap to view any of the following Albums To buy and download an album tap the album price and tap Buy Tap anywhere else on the album entry to view detailed a...

Page 150: ...age 148 or browse to see Browse Songs Albums Artists or Genres on page 149 an album and tap the album name 2 To preview a song tap anywhere on the song entry except the price 3 Do either of the following 䡲 Tap the album price and tap Buy 䡲 Tap a song price and tap Buy Important Your credit card is charged for the price of an item as soon as you tap Buy ...

Page 151: ...or Artist on page 148 or browse to see Browse Songs Albums Artists or Genres on page 149 an album or artist entry containing the song you want 2 To preview a song tap anywhere on the song entry except the price 3 Tap the song price and tap Buy Important Your credit card is charged for the price of an item as soon as you tap Buy ...

Page 152: ...Items 1 Tap the Download button on any screen where it appears This displays items that you are currently downloading or that you already downloaded 2 To cancel a current download tap After you download an item listen to it in the Music application see Listen to Music on page 143 ...

Page 153: ...Your Personal Information Organizer 153 Organizer Your Personal Information Organizer Section 2F In This Section Contacts page 154 Calendar page 172 Tasks page 184 Memos page 190 Clock page 193 Calculator page 195 ...

Page 154: ...her apps is automatically set up for you For example if you set up your Gmail account in Email before you set up Contacts when you first open Contacts you find that your Google contacts are already downloaded And when you first open Calendar you find that your Google calendar events are already in your phone s Calendar Transfer contacts using the Data Transfer Assistant When you transfer contacts ...

Page 155: ...oviders it s just assembled in one view on your phone for your convenience How can you tell if a contact is linked Look in the upper right corner of the contact screen If you see a stack of photos and a number that means that you re looking at a linked contact with combined info from contacts you re storing with separate providers 1 Tap the stack of photos to see the contacts that are linked 2 Emi...

Page 156: ...nd tap Sign In 䡲 To open Contacts without creating an online account Tap Done This opens your Palm profile account and you can start creating contacts in this account Note If you add your Facebook or LinkedIn account to Contacts your friends Facebook and LinkedIn email addresses show up in Contacts You cannot change Facebook or LinkedIn info from Contacts on your phone You also cannot add friends ...

Page 157: ...get or access the contacts on your phone see Use Contacts for the First Time on page 156 Follow this procedure to add contacts directly on your phone after the first time you use Contacts 1 Open Contacts 2 Tap 3 Optional Tap the account button to the right of Name to change the account to which the new contact will be added Account button showing Palm profile account Note If an account doesn t app...

Page 158: ...2 Begin typing any of the following 䡲 First middle or last name 䡲 First and last initial no space between 䡲 Company 䡲 Nickname Tip When you enter a phone number that requires pauses for example a number where you need to enter a password or respond to prompts you can insert a pause or a stop in the number To insert a two second pause enter a T where you want the pause to appear To insert a stop en...

Page 159: ...ptions tap Global Address Lookup This option is available if you are using Microsoft Exchange ActiveSync with a Global Address List 4 Tap the contact View Edit orDeleteContact Information 1 Open Contacts 2 Search for a contact see Find a Contact on page 158 and tap the contact name ...

Page 160: ...to you add appears onscreen when this contact calls you 1 While creating see Create a Contact on page 157 or editing see View Edit or Delete Contact Information on page 159 a contact do one of the following 䡲 To add or change the photo in the default account tap 䡲 In a linked contact to add or change the photo of another account tap the account button in the upper right corner and tap the other ac...

Page 161: ...g 䡲 To enlarge a face or other portion of the picture zoom in by making the pinch out gesture 䡲 To capture the portion of the picture you want tap and hold the picture and then drag the portion you want to the center of the onscreen box This portion becomes the contact photo 4 Tap Attach Photo DidYouKnow If you see a stack of photos in a contact with a number attached to the stack that s because i...

Page 162: ...as a ringtone tap and tap the file name 3 Tap to preview the ringtone 4 Tap Done Assign aSpeedDial toa Contact You can assign a speed dial to any contact phone number You can assign up to 26 speed dials 1 Open Contacts 2 Search for a contact see Find a Contact on page 158 and tap the contact name Tip To change the ringtone for a contact tap the ringtone and tap Change Ringtone Tap Delete Ringtone ...

Page 163: ...er a reminder right on your phone The next time you and the contact are in touch whether by phone call email or text message IM a notification appears showing the contact name and a message bubble Tap the bubble to view the reminder Tip To assign a currently used speed dial key to a new number follow the steps for setting a new speed dial for the new number Tap the key to use in step 4 and tap Rea...

Page 164: ...your phone the actual info is kept separate and distinct in the accounts it came from 1 Open Contacts 2 Search for a contact see Find a Contact on page 158 and tap the contact name 3 In the open entry tap the contact name in the header and tap Link more profiles Tip To remove a reminder message before it pops up as a notification open the contact open the application menu and tap Add Contact Remin...

Page 165: ... person s IM screen name which can be unrelated to their real name To do this tap the contact name you want to appear and tap Set As Primary Profile Unlinka Contact 1 Open Contacts 2 Search for a contact see Find a Contact on page 158 and tap the contact name 3 Tap the contact name in the header and tap the contact you want to unlink 4 Tap Unlink This Profile Note When you search for a contact usi...

Page 166: ...ap Add to Launcher 4 Optional Edit the first and last name as you want them to appear in the Launcher 5 Tap Add To Launcher To see the contact in the Launcher scroll down on page 1 If the contact has a picture see Add a Photo to a Contact on page 160 the picture appears as a Launcher icon If the contact doesn t have a picture the contact name appears in the Launcher with a placeholder icon Tap the...

Page 167: ...act details into a memo or an email 1 Open Contacts 2 Search for a contact see Find a Contact on page 158 and tap the contact name 3 Open the application menu and tap Edit 4 Tap Copy All SendContacts You can send all contacts to a hands free car kit with Bluetooth or send a contact with multimedia messaging MMS or email To send all contacts to a car kit first ensure that your car kit is discoverab...

Page 168: ...acts 1 From the open Email or MMS tap the attachment name to fully download the attachment and tap the name again to open the attachment The vCard opens automatically within Contacts 2 Tap Add To Contacts 3 Tap one of the following 䡲 Save As New 䡲 Add To Existing Deletea Contact 1 Open Contacts 2 Tap the contact name Note Entries that you cannot change on your phone like those from Facebook and Li...

Page 169: ...ation menu and tap Delete Contact Tap Delete All Profiles to confirm 䡲 Delete one entry only in a linked contact Tap the displayed contact name to open the list of all entries in the linked contact Tap the entry you want and tap Delete This Profile If you delete a contact that is assigned to an online account the contact is deleted in the online account also ...

Page 170: ... the application menu and tap Preferences Accounts 3 Set the following options List Order Tap the Sort Order field and select the criteria by which the contact list is sorted This changes the underlying sort order of the list only your contacts still appear in the list as First Name Last Name ...

Page 171: ...e accounts Add An Account Tap and then tap an account type Enter the account information Before you can set up an account on your phone you must already have an account online with the provider ManuallySynchronize Contacts WithYour Online Accounts If you want to get contacts from an online account on your phone immediately or upload contacts from your phone to the online account you can do a manua...

Page 172: ...from the online account 1 Open Contacts 2 Open the application menu and tap Preferences Accounts 3 Tap the account name 4 Tap Remove Account and tap Remove Contact Account Calendar HowDoI GetEventsinto Calendar You have a few options for getting events to show up in Calendar Connect to an online calendar through the Palm Synergy feature If you have a calendar in an online account that works with t...

Page 173: ...r Or you can create the event in your Palm profile account which means it shows up on your phone only Palm profile events are included in the daily backup of your Palm profile information so you can restore them if they are accidentally erased LayeredCalendars Suppose you use the calendar in both Microsoft Exchange ActiveSync and in Google If you set up both of those accounts to sync with your pho...

Page 174: ...ap Sign in 䡲 To set up a second online account to sync Tap Add An Account tap the account type enter the account information and tap Sign In 䡲 To open Calendar without creating an online account Tap Done This opens your Palm profile account and you can start creating events in this account Note If you choose to sync Calendar with an online Facebook account your Facebook events show up in Calendar ...

Page 175: ...ge 215 1 Open Calendar 2 Tap All or an online account name in the upper right corner and tap the calendar you want to use for this event If you create an event in All Calendars view the event is created in the calendar set as the default see Customize Calendar on page 182 3 Go to the day you want see Move Around in Calendar on page 179 and tap a blank time slot Note If an account doesn t appear in...

Page 176: ...ht of the event name To enter the event location after creating an event tap the event name in Day view 2 Tap Event location and enter the location Schedulea RepeatingEvent 1 While creating an event see Create an Event on page 175 tap to the right of the event name To set an event as repeating after creating the event tap the event name in Day view Tip Need to find the event location on a map Open...

Page 177: ...nd date Add anAlarm to an Event 1 While creating an event see Create an Event on page 175 tap to the right of the event name To add an alarm after creating an event tap the event name in Day view 2 Tap No Reminder and tap the interval for the alarm DidYouKnow To enter a birthday anniversary or holiday create an untimed event Then select Yearly on date as the repeat interval ...

Page 178: ...nt notes and enter the note Createan All day Untimed Event An all day event such as a birthday appears in your calendar without a specific time slot 1 Open Calendar 2 Go to the day you want open the application menu and tap New All Day Event 3 Enter the event details Note If a phone number is displayed in an event note as an underlined link you can tap the number to make a call This displays the P...

Page 179: ... Week view swipe right or left on the screen 䢇 Next or previous day In Day view swipe right or left on the screen 䢇 Next or previous month In Month view swipe down or up on the screen 䢇 Go to a specific month date or year Open the application menu and tap Jump To Tap the month day and year and tap Go To Date 䢇 Go to today Open the application menu and tap Show today QuicklyGlimpseYour Schedule 䢇 I...

Page 180: ... then tap Delete to confirm If this event is one of a series of repeating events tap the option to delete just this event or the entire series Important When you delete a Microsoft Exchange event on your phone notification is not sent to attendees Tip Another way to delete an event is to open Calendar press Option and tap the event name If the event is not part of a series of repeating events tap ...

Page 181: ...n my way you can edit the text before sending the message 䢇 Dismiss Close the notification 䢇 Snooze The reminder reappears in five minutes View Meeting Participants If you receive a meeting request you can view the participants 1 On your calendar tap the meeting request The Participants field shows the organizer name plus the number of participants 2 Tap the number to see the participants names 3 ...

Page 182: ... view and Week view Default Event Reminder Tap the time interval for a notification to appear for timed and all day events Reminders you set for individual events override the default setting Event Reminders Select to play a sound when a calendar notification appears Default Event Duration The default event duration is set to one hour Tap to change this to 30 minutes or 2 hours Accounts For all ca...

Page 183: ...ly or upload events from your phone to the online account you can do a manual sync This synchronizes Calendar with all the accounts you have set up on your phone and it synchronizes your contacts and email with those accounts also 1 Open Calendar 2 Open the application menu and tap Preferences Accounts 3 Tap Sync Now StopSynchronization of Calendar With anOnline Account If you synchronize calendar...

Page 184: ...ccount name 4 Tap Remove Account and tap Remove Calendar Account Tasks Createa Task List All individual tasks you create see Create a Task on page 185 must be placed in a task list A task list is a group of related to do items 1 Open Tasks 2 Tap 3 Enter the list name in the List Name field and press Enter 4 Create a task see Create a Task on page 185 ...

Page 185: ...r Createa Task 1 Open Tasks 2 Tap the list you want to assign the task to 3 Tap 4 Enter the task name in the Task name field To set the task priority see the next procedure SetTaskPriority DueDate and OtherDetails 1 Open Tasks 2 Tap the list containing the task ...

Page 186: ...t List Assign the task to a different list Due Tap No due date and tap a due date option If you set a due date a notification appears at the bottom of the screen on the due date Tap the notification to open the task 5 To enter a note about the task tap Notes and enter the note Check Off a Task 1 Tap the list containing the task Tip If you add a due date to a task and then want to add more details ...

Page 187: ...reDue Today 1 Open Tasks The number to the right of the All Tasks field shows the total number of tasks that are due today or are overdue The number to the right of each task list name shows the number of tasks in that list that are due today or overdue 2 Tap a task list name to view tasks that are due today or overdue ...

Page 188: ... filter a task list to show tasks by due date or priority 1 Open Tasks 2 Tap the list you want to filter 3 Tap My Order Due Date or Priority in the upper right corner and tap the filter option you want OrganizeYour Tasks You can change the order of a task list or an individual task 䢇 Tap and hold the list or task name and drag the item to the desired position Move a task to a different priority gr...

Page 189: ...e month date and year and then tap Set Due Date 5 To remove a previously assigned due date tap No Due Date Mark AllTasks in aListCompleted Incomplete 1 Open Tasks 2 Tap the list containing the tasks 3 Open the application menu and tap Mark All and tap Mark All Completed Mark All Incomplete Hide or Delete AllCompletedTasksin aList 1 Open Tasks 2 Tap the list containing the tasks 3 Open the applicat...

Page 190: ...䡲 To delete completed tasks tap Purge Completed Tasks Deletea Taskor aTask List 䢇 Throw the task or task list off the side of the screen and tap Delete to confirm Memos If you used the Data Transfer Assistant and imported notes from Outlook on your desktop to your phone those notes appear in Memos Createa Memo 1 Open Memos ...

Page 191: ...r numbers in the memo and then tap the memo Edit a Memo 1 Open Memos 2 Tap the memo you want to edit 3 Tap the screen to position the cursor see Text Selection Gestures on page 52 and edit the memo text Change the Colorofa Memo Color code your memos to help you recognize memos of a certain type For example make all your grocery lists blue Note The results of universal search that you access in Car...

Page 192: ...e new color Deletea Memo 1 In an open memo open the application menu and tap Delete 2 Tap Delete to confirm Email aMemo 1 In an open memo open the application menu and tap Email Memo 2 Enter the email address The subject Just a quick memo is automatically filled in you can edit the text before sending the message 3 Tap ...

Page 193: ...tem Sounds and Notifications on page 224 1 Open Clock 2 Tap and then tap 3 Set the following options Alarm Preferences Tap Off to turn the alarm on When an alarm is turned on the alarm icon is displayed in the lower right corner of the phone screen Tap the icon to see alarm details Name Enter a name for the alarm Tip To change the alarm volume open Sounds Ringtones and tap hold and drag the Ringto...

Page 194: ...utes Use Clock to get up at the same time wherever you are for example the recurring 7AM alarm you set in San Francisco rings at 7AM in New York Use Calendar to have your appointment times adjusted so that the notification for a 9AM meeting in San Francisco will sound at noon when you re in New York see Create an Event on page 175 Manage Clock 1 Open Clock 2 Tap To change the clock display Open th...

Page 195: ...are root You can enter numbers in Calculator using either the onscreen keypad or the keyboard PerformCalculations 1 Open Calculator 2 Enter numbers and perform calculations Calculator Buttons Note Press the space bar to access additional operations Button Description Clear the current calculation or displayed number Add the currently displayed number to memory Subtract the currently displayed numb...

Page 196: ...196 Section 2F Your Personal Information Organizer ...

Page 197: ...Section 2G Your Documents and Other Productivity Files 197 Documents Your Documents and Other Productivity Files Section 2G In This Section Doc View page 198 PDF View page 204 ...

Page 198: ...ent see Open Attachments on page 248 You can view files in DOC DOCX TXT XLS XLSX PPT and PPTX formats 1 Open Doc View The list of the Microsoft Office files that are on your phone appears onscreen 2 To search for a file enter the name Tap the file when it appears 3 To open a second file Open the application menu and tap Open Tap the file Note Before you put files on your phone make sure you have e...

Page 199: ...n on horizontal scroll Word documents only Open the application menu and tap Wide View In Wide view text does not wrap on the right side of the screen You can scroll horizontally or rotate the phone to see more text FindText in aFile 1 With a file open open the application menu and tap Find 2 Type the text you want to find and press Enter or tap The first instance of the text appears highlighted 3...

Page 200: ... Save As 2 Enter the new file name and tap Save As Share aFile 1 With the file open open the application menu and tap Share 2 Create the email message and tap View File Properties You can view properties such as the file size date created or modified and more 1 With the file open tap the file name 2 Tap the file properties to dismiss them ...

Page 201: ...ootnotes are indicated by highlighted text 1 Tap the text or footnote indicator to open the comment endnote or footnote 2 To close the comment endnote or footnote tap outside it Select a RoworColumninanExcel Spreadsheet 䢇 Tap the row header or column header ResizeRows or Columns in aSpreadsheet 1 Open the application menu and tap Resize 2 Tap hold and drag the row or column divider ...

Page 202: ...row or column Tap Show Hidden 䢇 To display all hidden rows or columns Open the application menu and tap Show All Hidden SortYour Data in a Spreadsheet 䢇 Tap the column header and tap Sort ascending or Sort descending SwitchAmongSheets Do one of the following 䢇 Tap or to move to the next or previous sheet 䢇 Open the application menu and tap Worksheets Tap the sheet 䢇 Tap the current sheet number in...

Page 203: ...m Outline view Tap a slide 䢇 From Notes view Open the application menu and tap Show Notes MoveAround in aPresentation 䢇 Go to the next or preceding slide Tap or 䢇 Jump to a different slide Tap the current slide number in the lower left corner of the screen Enter the slide number you want and press Enter Upgradeto DocumentsToGo fromDataViz With Documents To Go from DataViz you can create and edit W...

Page 204: ...r on page 92 or receive as an email attachment see Open Attachments on page 248 1 Open PDF View The list of your files appears onscreen 2 To search for a file type the name Tap the file when it appears If the PDF file was created with a password enter the password to open the file Note Before you put files on your phone make sure you have enough storage space on your phone to fit the file Open Dev...

Page 205: ...ge number you want and press Enter 䢇 Move a part of the current page to the center of the display Tap and hold on the part of the page you want and drag it to the center Change the Display Size For information on zooming in and out see Zoom Gestures on page 51 䢇 Pinch out to enlarge items onscreen 䢇 Pinch in to decrease the size of items onscreen 䢇 Double tap the screen to zoom in or out a specifi...

Page 206: ... With a file open open the application menu and tap Find 2 Type the text you want to find and press Enter or tap The first instance of the text appears highlighted 3 Find the next instance Tap Find the preceding instance Tap 4 To exit search open the application menu and tap Find ...

Page 207: ...es 207 Documents Save aFileWith aNew Name 1 With the file open open the application menu and tap Save As 2 Enter the new file name and tap Save As Share aFile 1 With the file open open the application menu and tap Share 2 Create the email message and tap ...

Page 208: ...h the file open open the application menu and tap Bookmarks A checkmark next to a bookmark name identifies the section of the file you are currently viewing 2 Do any of the following 䡲 To expand a bookmark entry Tap 䡲 To collapse a bookmark entry Tap 䡲 To search for a specific bookmark Type the bookmark name 3 Tap a bookmark to jump to that section of the file ...

Page 209: ...tion 2H Preferences 209 Preferences Preferences Section 2H In This Section Backup page 210 Date Time page 215 Device Info page 216 Regional Settings page 220 Screen Lock page 221 Sounds Ringtones page 224 ...

Page 210: ...u downloaded to your phone An automatic backup to your Palm profile of all this information happens every day So if you ever need to erase the info from your phone you can restore all your backed up info You can turn off automatic backup and you can also perform a manual backup Backup does not affect information stored in online accounts like Google Information stored in online accounts is synchro...

Page 211: ...alm profile is encrypted and only you the profile owner can access your data Backed up data cannot be accessed by Palm Data in your Palm profile account can only be added to or edited on your phone The following table summarizes the data that is backed up Tip Go to Device Info to delete the information on your phone see Erase Data and Reset Your Phone on page 217 Application Backed up Not backed u...

Page 212: ... Doc View Nothing is backed up Keep a copy of these files on your computer see Copy Files Between Your Phone and Your Computer on page 92 Email Username and password of your email accounts When you sign in to your Palm profile after your phone is erased email accounts are restored automatically and synchronized Emails their contents and attachments their sort order and account preferences Launcher...

Page 213: ... your computer see Copy Files Between Your Phone and Your Computer on page 92 Regional Settings Nothing is backed up Screen Lock Nothing is backed up Sounds Ringtones Nothing is backed up Tasks Tasks in your Palm profile account Username and password for accounts like Microsoft Exchange ActiveSync that synchronize tasks online Tasks in online accounts Third party apps Apps you downloaded are downl...

Page 214: ...1 Open Backup 2 Open the application menu and tap Palm Profile 3 Enter your Palm profile password and tap Done 4 Edit any of the following First Name Last Name Change the first name and or last name associated with your Palm profile Important To ensure that the data on your phone is consistent with that stored on your Palm profile it is recommended that you perform a manual backup of your data aft...

Page 215: ...rent question and tap a new one Then tap Answer and enter an answer Change Password Tap Change Password Enter your new password and confirm it Tap Done Date Time You can set your phone to adjust the date and time automatically to the local date and time wherever you are or you can turn this feature off and enter this information manually 1 Open Date Time 2 Set any of the following Time Format Set ...

Page 216: ...tap the location Device Info View SystemInformation 1 Open Device Info Basic system information is displayed 2 To view more detailed system information tap More Info and tap Software or Hardware Rename YourPhone 1 Open Device Info 2 Tap the Name field and enter the new name Restart Your Phone If an application freezes first try restarting your phone No files or settings are changed when you restar...

Page 217: ...et Options 3 Do one of the following 䡲 Erase all data from the phone except stored items such as pictures videos and music Tap Partial Erase twice 䡲 Erase all data from the phone Tap Full Erase twice All data from all accounts is erased from your phone including information about your Palm profile But all your data on the Web in your online accounts and in your Palm profile is untouched Perform a ...

Page 218: ...ou are troubleshooting your device with a support agent you can run Quick Tests to get diagnostic information If you need more information after running Quick Tests you can run one or more Interactive Tests see Run Interactive Tests on page 218 1 Open Device Info 2 Tap More Info 3 Open the application menu and tap Quick Tests 4 Work with the support agent to view and report the test results Run In...

Page 219: ...e You can install a certificate that is located in the USB Drive storage on your phone To copy a certificate into USB Drive storage see Copy Other Types of Files Between Your Phone and Computer on page 93 1 Open Device Info 2 Tap More Info 3 Open the application menu and tap Certificate Manager 4 Tap and tap the certificate name Add a Certificatefroman Email Attachment Open the email attachment se...

Page 220: ...Info 3 Open the application menu and tap Certificate Manager 4 Tap the certificate and tap Delete Certificate Regional Settings Language You can set your phone display to any language available for the device 1 Open Regional Settings 2 Tap the language in the Language field and then tap a language 3 If a region list is displayed tap the region 4 Confirm you want to use the new language or revert t...

Page 221: ...tarts after you select a new country format You do not lose any data or applications Screen Lock Change ScreenBrightness 1 Open Screen Lock 2 Under Screen tap hold and drag the Brightness slider to the preferred level Setthe IntervalforTurningthe ScreenOffAutomatically By default your screen turns off after one minute of inactivity to save battery power You can change this interval 1 Open Screen L...

Page 222: ... and next and also changes the way you make the back gesture 䢇 New gestures The previous and next gestures let you move among your open applications without first going to Card view The new previous gesture is a full swipe from left to right across the entire length of the gesture area The new next gesture is a full swipe from right to left across the entire length of the gesture area Use these ge...

Page 223: ...nlock if you want to require a PIN or a password to unlock the screen 1 Open Screen Lock 2 To turn Secure Unlock on In Secure Unlock tap Simple PIN or Password and do one of the following Simple PIN Enter a four digit PIN This is a PIN that you make up Enter the PIN again to confirm Tip If your company issued your phone to you check with your system administrator whether the company has its own se...

Page 224: ...ons You can turn system sounds such as ringtones transition sounds and notifications on or off You can also set the volume for system sounds Important Be sure to write down your PIN or password and keep it somewhere safe If you forget your PIN or password you need to remotely reset your phone and may lose data Tip To change your PIN or password in Secure Unlock tap Change PIN or Change Password En...

Page 225: ...ingtone for incoming calls see Select the Ringtone for Incoming Calls on page 226 Tap hold and drag the Ringtone Volume slider to set the ringtone volume System Sounds Set whether to turn on systemwide sounds for general actions such as transitions and alarms set in Clock Tap hold and drag the Volume slider to set the system sounds volume Vibrate Set whether your phone vibrates as well as plays a ...

Page 226: ...ld and drag the slider Select a Song as aRingtone You can add the first few seconds of a song as the ringtone for your phone The ringtone you select here applies globally to all incoming calls You can also set a unique ringtone for a contact see Add a Ringtone to a Contact on page 162 1 Open Sounds Ringtones 2 Tap the displayed ringtone 3 Tap 4 Tap the song title to add it to your list of ringtone...

Page 227: ...Web and Data Services and Other Wireless Connections Section 3 ...

Page 228: ...228 ...

Page 229: ...ices 229 Web Data Services Using Web and Data Services Section 3A In This Section Get Started With Data Services page 230 Access Data Services page 230 Use Sprint TV page 231 NASCAR Sprint Cup MobileSM page 232 NFL Mobile Live page 233 ...

Page 230: ...888 211 4727 from another phone for assistance Access Data Services Data ServicesUser Name When you buy your phone and sign up for service you re automatically assigned a user name which is typically based on your name and a number followed by sprintpcs com For example the third John Smith to sign up for Sprint services might have jsmith003 sprintpcs com as his user name When you use data services...

Page 231: ...ns Data ServicesBillingInformation See your service plan or contact Sprint for details on data services billing Use Sprint TV With Sprint TV you can watch live TV on the go right on your phone Accessing your Sprint TV channels is as easy as using the remote control in your living room Browse through the available free channels or subscribe to one of the premium offerings Wherever you go on the Spr...

Page 232: ...can keep pace with the latest race results driver stats and live race audio 1 Open NASCAR 2 The first time you open NASCAR Sprint Cup Mobile do the following 䡲 Tap Continue and follow the onscreen instructions 䡲 Tap a driver thumbnail and tap Continue 3 Tap options such as Home News SPEED Video and Drivers Note The first time you access a channel that requires a subscription you are prompted to pu...

Page 233: ...h the latest news and stats from the National Football League 1 Open NFL 2 The first time you use NFL Mobile Live you are asked to select your favorite team Do either of the following 䡲 Tap A for an AFC team 䡲 Tap N for an NFC team 3 Tap a team logo 4 Tap options such as Home My Team Fantasy NFL Net and News 5 Open the application menu and tap other options such as Alerts Personalizations Scores S...

Page 234: ...234 Section 3A Using Web and Data Services ...

Page 235: ...Section 3B Your Email and Other Messages 235 Email Messaging Your Email and Other Messages Section 3B In This Section Email page 236 Messaging page 255 ...

Page 236: ...And when you first open Calendar you find that your Google calendar events are already in your phone s Calendar app For email accounts that do not make use of the Synergy feature you need to enter the settings for that account such as username and password directly in the Email application see Set Up Email on page 237 You can also use your phone s Web browser to view your Web based email just go t...

Page 237: ...age when you re working in All inboxes the message goes out using the account you set as the default account see Set Email Preferences on page 253 SetUpEmail Before You Begin Before you use your phone to send or receive messages check with Sprint for pricing and availability of email services and data rate plans Make sure your phone is on and you re inside a coverage area before you send or receiv...

Page 238: ...count you set up takes advantage of the Synergy feature then setting up email also synchronizes the provider s calendar and contacts 1 Open Email 2 The first time you open Email do one of the following 䡲 If this is the first email account you are setting up Enter the email address and password and tap Sign In 䡲 If you have already set up an account that takes advantage of the Synergy feature and w...

Page 239: ...efore You Begin Get this info from your email provider or system administrator Mail server name or IP address for receiving mail Server domain name Your username and password Note If your corporate EAS system utilizes policies such as remote wipe and password enforcement including minimum password length allowed number of failed password attempts and other parameters those policies are supported i...

Page 240: ...hange the info as needed based on the information you obtained You can enter either the server name or IP address in the Incoming Mail Server field 7 Tap Sign In 8 Tap Add An Account to add another account SetUpEmail Other Providers Follow this procedure to get email from an account that you have with an Internet service provider ISP a work account other than a Microsoft Exchange ActiveSync accoun...

Page 241: ... password and tap Sign In 3 Any other time you open Email open the application menu tap Preferences Accounts and tap Add An Account Enter your username and password and tap Sign In 4 Tap OK and tap Manual Setup 5 Verify the information in the other fields and change the info as needed based on the information you obtained from your email provider or system administrator 6 Tap Sign In Tip You can j...

Page 242: ...name that appears in the account list Full Name Enter the name you want to appear in the From field for messages you send Show Icon Set whether a notification icon appears onscreen when a new message arrives Play Sound Set whether a sound plays when a new message arrives Vibrate Set whether your phone vibrates when a new message arrives Signature Tap to create a signature that s added to outgoing ...

Page 243: ...red Remove Account See Delete an Email Account on page 243 Change Login Settings See Change Account Login Settings on page 243 Change Account Login Settings When you change your password for an online email account remember to make the change in the account settings on your phone also 1 Open Email 2 Open the application menu and tap Preferences Accounts 3 Tap the account name 4 Tap Change Login Se...

Page 244: ... the message This option appears only if you have more than one email account set up on your phone 5 In the To field do one of the following to address the message 䡲 Enter a contact name initials or email address Tap the email address when it appears 䡲 Tap to open the full contact list Tap the contact you want or enter a name or address to narrow the list 䡲 Enter the full email address for a recip...

Page 245: ... for the message open the application menu and tap High priority or Normal priority 11 Tap Add Attachments toa Message 1 While composing a message tap 2 To locate a file do the following 䡲 Tap an icon at the bottom of the screen to search for pictures videos music files or documents 䡲 Enter the file name 3 Tap the file name 4 Repeat steps 1 3 to attach other files Tip To format text you ve already...

Page 246: ...Email application synchronizes messages anytime you open a mail folder It also synchronizes messages on an automatic schedule the default interval is every 30 minutes see Enter Advanced Account Settings on page 242 for information on changing the interval Follow these steps to manually retrieve messages 1 Open Email 2 If the folders for the account you want are hidden tap to display the folders 3 ...

Page 247: ...r another account make the back gesture see Go Up One Level in an App Back Gesture on page 59 to return to the account list and tap the account name Save orShare anInline Image If a message contains an inline image an image inserted right into the body text you can save the image to your phone or share it with someone else via email 1 With the message open press and hold Option and tap the image 2...

Page 248: ...achments Tap the list of attachment names to view the attachments and tap an individual attachment name to open it 䢇 To save an attached image that appears in the body of an email to your phone Tap the image to save it to your phone If the image is in JPG BMP or PNG format you can view it in Photos Save Attachments When you open attachments of certain file types you can save them to your phone so ...

Page 249: ... Email Message You can add a contact name or email address to your Contacts list directly from the To Cc or Bcc field of an incoming email message You can either create a new contact or add the information to an existing contact 1 In a message you ve received tap the name or email address 2 Tap Add To Contacts 3 Tap one of the following Save As New Create a new contact for the name or address Add ...

Page 250: ...tap MoveaMessage toAnother Folder 1 Open a message 2 Open the application menu and tap Move to folder 3 Tap the folder you want Mark aMessage as Read or Unread 1 Open a message 2 Open the application menu and tap Mark as read unread Flagor Unflag a Message 1 Open a message 2 Open the application menu and tap Set flag or Clear flag Show or HideMessage HeaderDetails 1 Open a message 2 Tap a recipien...

Page 251: ... the deleted items folder Do one of the following 䢇 In the message list Throw the message off the side of the screen 䢇 In an open message Tap Add a Signatureto Outgoing Messages A signature includes information you want to add to the closing of all your outgoing messages for example your name address and phone numbers your website or a personal motto You can use a different signature for each emai...

Page 252: ...t the text see Text Selection Gestures on page 52 open the application menu and tap Edit the option you want View Mail Folders 1 Open Email 2 Do any of the following 䡲 View all folders for an account Tap 䡲 Open a folder Tap the folder name 䡲 View folder information such as last sync and number of messages Open the folder and then tap the folder header ...

Page 253: ... Open Email 2 If the folder you want is not displayed tap to the right of the email account name to display the folder 3 Tap to the right of the folder name To remove a folder as a favorite repeats steps 1 and 2 and tap to the right of the folder name SetEmail Preferences 1 Open Email 2 Open the application menu and tap Preferences Accounts ...

Page 254: ...the account shown to set another account as the default The default account is used to send a message if you create a new message in a merged folder view such as All Inboxes or All Flagged If you have only one email account on your phone the Default Account preference is not displayed Add An Account See Set Up Email on page 237 ReorderAccounts 1 Open Email 2 Open the application menu and tap Prefe...

Page 255: ...itations in the same way as email messages SendEmailMessages From WithinAnotherApplication Use the share option in any application that supports this feature to send an item as an attachment to an email message Share is supported in the Photos Doc View PDF View and Memos applications among others For details see the chapter on the specific application Messaging WhatKinds of Messages Can ISend and ...

Page 256: ...Conversation on page 257 just pick the messaging account that s most likely to keep you in unbroken contact with the person you re talking to Work WithConversations When you exchange more than one message with a person the messages are grouped into a conversation A single conversation can contain text multimedia and IM messages When you start or continue a conversation the upper part of the Conver...

Page 257: ...ers for sending a text message to a person 1 In Messaging start a new conversation or open one that s listed in Conversations view 2 Tap Text or an IM account name in the upper right corner of the screen If available the other ways to communicate with this contact appear in a list Tap the account or phone number you want to use Tip To save the contents of a conversation for example to keep a copy ...

Page 258: ...ddies view tap Buddies 3 In Buddies view tap a buddy name to contact that person CreateandSendaText or Multimedia Message Each text message can have up to 160 characters If you send a text message to an email address the email address is deducted from the 160 character count Tip You can set a preference to show all your buddies whether they are on or offline or to hide offline buddies In Buddies v...

Page 259: ...tact you want or enter a name or address to narrow the list 䡲 Enter a phone number for a recipient who is not a contact 4 Tap the To field and repeat step 3 to enter additional recipients DidYouKnow You can send and receive text messages even while you are on a phone call This is easiest when using a hands free headset or the speakerphone Before You Begin Before you use your phone to send or recei...

Page 260: ...re you want and tap the picture or tap New Photo and take the picture 6 Enter the message text and tap UseEmoticons ina Message To include an emoticon in a text multimedia or IM message type in a keyboard character combination for that emoticon Most emoticons can be created by more than one combination After you send the message the emoticon image appears in the conversation on your phone and on t...

Page 261: ...not supported in most chat applications Emoticons created using these combinations may not appear correctly on the recipient s phone To display this emoticon Enter any of these keyboard character combinations o_O confused 8 8 B B cool cry redface S S s s X X eww gross _ eek sad O O o o O O o o surprised shock omg _ grin biggrin O O o o innocent angel kiss D D D D laugh lol neutral meh sick ...

Page 262: ...essage tap a music video or vCard VCF file name to view the attached file Attached pictures are displayed within the message Tap Copy Photo to save an attached JPG picture Add a ContactFroma Message 1 In a conversation tap the header of a message received from someone who is not a contact 2 Tap Add To Contacts 3 Tap one of the following Save As New Create a new contact for the name or address smil...

Page 263: ...nversations view throw the conversation off the side of the screen 2 Tap Delete to confirm Setupan Instant Messaging IM Account To use an IM account on your phone you must already have the account online such as a GoogleTalk IM account If you have an IM account with a provider that takes advantage of the Synergy feature that IM account is automatically added to your phone when you enter your usern...

Page 264: ...3B Your Email and Other Messages 3 Tap the account type and enter your username and password 4 Tap Sign In SignIntoanIMAccount 1 Open Messaging 2 Tap Buddies 3 Tap to the left of the text Offline and tap Available ...

Page 265: ...nd enter a new message 䡲 In Buddies view tap a buddy name and enter a new message 3 Tap Text or an IM account name in the upper right corner of the screen and tap the IM account you want to use 4 Enter the message text and tap 5 When the message recipient replies the reply appears below your message in Conversations view Repeat step 4 to send another message Change Your OnlineStatus 1 Open Messagi...

Page 266: ...t 䡲 If you re creating a custom message for the first time Tap the status text Available Busy and so on and enter the custom message text Change YourIMAccount Username orPassword If you change the username or password for your IM account online you need to enter the updated information for the account on your phone 1 Open Messaging 2 Open the application menu and tap Preferences Accounts 3 Tap the...

Page 267: ...ngs apply to all your Messaging accounts 1 Open Messaging 2 Open the application menu and tap Preferences Accounts 3 Turn either of the following new message notifications on or off Show Notifications Set whether a notification appears when you receive a new message Play Sounds Set whether an alert sound plays when you receive a new message The ringer switch must be set to On for you to hear the s...

Page 268: ...268 Section 3B Your Email and Other Messages ...

Page 269: ...s Devices 269 Wireless Connections Your Connections to the Web and Wireless Devices Section 3C In This Section Wi Fi page 270 Location Services page 275 Web page 277 Google Maps page 287 Sprint Navigation page 288 Bluetooth Wireless Technology page 291 ...

Page 270: ...he Web WhyUsea Wi Fi Connection A Wi Fi connection is especially helpful in the following situations 䢇 You re outside a coverage area and you want to access the Web 䢇 Your Sprint service plan incurs additional charges for data services and you want to minimize data service charges by using a Wi Fi connection instead 䢇 You want to maintain a Web connection while talking on the phone 䢇 You re inside...

Page 271: ...or example the librarian or the person behind the counter at the coffee shop You may also have to get other network settings from the system administrator To learn how to connect to a secure network for the first time see Connect to a New Secure Network on page 273 To connect to either type of network after the first time see Connect to a Previously Used Network on page 274 Turn Wi FiOn andOff Do ...

Page 272: ...ectto aNew OpenNetwork For an explanation of open networks see Are There Different Kinds of Wi Fi Networks on page 270 Some locations such as airports or coffee shops provide an open network but charge a fee to use it After you connect your phone to the network you need to open the Web browser and register with the Wi Fi service provider before you can check email or browse the Web 1 Open Wi Fi 2 ...

Page 273: ...tworks see Are There Different Kinds of Wi Fi Networks on page 270 1 Open Wi Fi 2 Make sure Wi Fi is on see Turn Wi Fi On and Off on page 271 3 Do one of the following 䡲 If the network you want is displayed Tap the network name enter your Username and or Password and tap Sign In You re done 䡲 If the network you want is not displayed Tap Join network and enter the network name Follow steps 4 to 7 T...

Page 274: ...ect to a previously used network starting with the most recently used network 䢇 If you are connected to one network and want to use a different one Open Wi Fi Tap another network name Disconnect From a Network When you disconnect from a network you can keep it on your list of known networks so that your phone can automatically connect to it again If you remove the network from your list of known n...

Page 275: ...lly configure the IP address 4 If you turned automatic IP settings off enter any of the following IP Address Subnet Address Gateway and or DNS Server addresses 1 and 2 5 Tap Done Location Services The Location Services application provides information about your location to applications that request it For example Sprint Navigation may use your location information if you need driving directions B...

Page 276: ... Geotag Photos is on photos are tagged with the latitude and longitude of the location in which they were taken 䡲 Background Data Collection Available only when Google Service is on When Background Data Collection is on anonymous location data is collected from your phone This data is used to improve the quality of Location Services DidYouKnow The geotag data is stored in the photo file it s not d...

Page 277: ...oogle Service you are asked to accept the terms of use and decide whether to allow anonymous data collection Do the following 䡲 Review the terms of use 䡲 If you decide not to allow anonymous data collection tap the checkmark to remove it 䡲 Tap Agree or Don t Agree Web GotoaWebsite The Web browser on your phone is capable of displaying most Web content The browser features the latest Web standard t...

Page 278: ...ap it to go there again If not press Enter 3 To cancel a page while it is loading tap GotoaWebsite Using Search You can also search the Web from the Launcher or Card view see Search to Find Info and Make Calls on page 76 DidYouKnow If you browse to a secure Web page the lock icon in the address line appears closed ...

Page 279: ...d Enter the address or search term for the second Web page To move between the two pages press Center to display Card view Tap one Web page and then the other to go between the two Navigate aWeb Page 䢇 Move back through previously viewed pages or make the back gesture from right to left anywhere in the gesture area 䢇 Move forward through previously viewed pages or make the forward gesture from lef...

Page 280: ...oom out to see the whole page again keep double tapping 䢇 Pan a page Tap hold and drag the page 䢇 Enter information in a form Tap the form field Enter or select information and press Enter 䢇 Share a Web address as a link Open the application menu tap Page and tap Share Create the email message 䢇 Display the address bar Start typing a search term or Web address or scroll to the top of the page 䢇 Sa...

Page 281: ...ou want tap and hold the picture and then drag the portion you want to the center of the onscreen box This portion becomes the icon Tap Done Title See Text Selection Gestures on page 52 for useful gestures if you want to edit the page title URL Enter or edit the URL for the page For example change the URL to the home page of a site instead of a drill down page within the site 4 Tap Add To Launcher...

Page 282: ... as the bookmark icon You can zoom into or out of the page while selecting the portion you want to use The portion that appears in the white square is used as the icon If you add the bookmark to the Launcher the icon is used as the Launcher icon Tap Done Title See Text Selection Gestures on page 52 for useful gestures if you want to edit the bookmark title URL Enter or edit the URL for the bookmar...

Page 283: ...of the following 䢇 From the start page when you open the browser tap a thumbnail 䢇 While navigating a website or to open a bookmark that does not appear as a thumbnail on the start page open the application menu and tap Bookmarks Then tap a bookmark Note Web bookmarks are part of the data backed up to your Palm profile After a partial or full erase bookmarks are restored after you revisit the page...

Page 284: ...tap Bookmarks 2 Do one of the following 䡲 Edit Tap to the right of the bookmark name Enter the new icon title or URL and tap Save Bookmark 䡲 Reorder Tap hold and drag the bookmark 䡲 Delete Throw the bookmark off the side of the screen and tap Delete Returnto Previously Viewed WebPages 1 Open the application menu and tap History ...

Page 285: ... pinch out or double tap the page and tap the link 䢇 To open a link in a new card Press and hold Option and tap the link Tap Open In New Card 䢇 To dial a phone number that appears as a link Tap the link to display the dial pad with number entered and tap 䢇 To share a link with someone via email Press and hold Option and tap the link Tap Share Link 䢇 To share a link to a photo with someone via emai...

Page 286: ...creen Tap to open the file All files are downloaded to the phone s USB storage If an app on your phone supports the file type you can also find the file in that app For example if it s a PDF file find it in PDF View and if it s an MP3 file find it in Music Customize WebBrowserSettings 1 Open Web 2 Open the application menu and tap Preferences 3 Set any of the following Block Popups Prevents websit...

Page 287: ...t Turning off JavaScript may prevent some websites from functioning properly Clear History Tap to delete your browsing history Clear Cookies Tap to delete cookies used by some websites to remember visiting history and user settings Clear Cache Tap to delete any Web page content that has been stored in the local cache This ensures that you are viewing the most current content when you visit a Web p...

Page 288: ...ign in 1 Open Sprint Navigation 2 If prompted tap Accept to turn on Location Services 3 Review the terms of use and tap Accept or Decline 4 Enter your first name last name and email address your email address is optional 5 Tap Continue Search Map Search for a location Show Traffic View local traffic conditions Directions Get directions Satellite View a satellite photo of the map area Map In Satell...

Page 289: ...s View directions to places you visited recently 䡲 Address Search for directions to a specific street address intersection or city 䡲 Business Search for a business address 䡲 Airport Get directions to an airport 䡲 Contact Get directions to a contact s address Search for aService You can search for a variety of services using Sprint Navigation including gas stations banks parking lots movie theaters...

Page 290: ...ou want to base your search 4 Tap the Category field and tap the type of service you are looking for 5 Tap Search Get Your Locationand Local TrafficInformation 1 Open Sprint Navigation 2 Tap Map Traffic 3 Use these icons to do the following View traffic information See your current location View the map in 3D Return to the Sprint Navigation menu ...

Page 291: ...your phone see Make a Pairing Request to Another Device on page 291 or accept a pairing request from the other device see Accept a Pairing Request From Another Device on page 293 Turn the BluetoothFeature On Off Do one of the following 䢇 Open Bluetooth and tap On or Off 䢇 From any screen Open the connection menu tap Bluetooth and tap Turn on Bluetooth or Turn off Bluetooth Make aPairing Request to...

Page 292: ...ly generated passkey appears on the passkey screen Check the other device screen to verify that the passkey is correct and tap Yes connect to connect 䡲 The screen displays a passkey generated by your phone Enter the displayed passkey on the other device 䡲 The screen prompts you to enter a passkey Check the documentation that came with the other device to see if there s a required passkey If so ent...

Page 293: ... passkey generated by your phone Enter the displayed passkey on the other device 䡲 The screen prompts you to enter a passkey Check the documentation that came with the other device to see if there s a required passkey If so enter that passkey on your phone If not make up a passkey and enter it on both devices ConnectWith a Paired Device After you pair with a device you can connect to that device w...

Page 294: ...onnect with the device 1 Open Bluetooth 2 Tap the connected device name to disconnect from it Or tap another device name to disconnect from the current device and connect to the new device Deletea Device Deleting a device means you end the relationship you created between your phone and the device This means that you will need to pair with the device again if you want to connect see Make a Pairing...

Page 295: ...ections to the Web and Wireless Devices 295 Wireless Connections 1 Open Bluetooth 2 Throw the name off the side of the screen and tap Delete Rename aDevice 1 Open Bluetooth 2 Tap and hold the device name 3 Enter a new name ...

Page 296: ...296 Section 3C Your Connections to the Web and Wireless Devices ...

Page 297: ...Your Resources Section 4 ...

Page 298: ...298 ...

Page 299: ...hone Users page 300 Battery page 301 Screen and Performance page 310 Phone page 312 Hands free Devices page 315 Synchronization page 316 Email page 319 Messaging page 321 Web page 323 Calendar and Contacts page 326 Camera page 328 Amazon MP3 page 328 Transferring Information From Your Computer page 329 ...

Page 300: ...Palm Pre phone Windows You can transfer contacts calendar events tasks and memos notes from Palm Desktop software by ACCESS version 6 2 2 and Microsoft Outlook 2003 or later If you don t have Palm Desktop version 6 2 2 download it from palm com Mac You can transfer contacts calendar events and tasks from Address Book and iCal Transfer of data from Palm Desktop software on the Mac is not supported ...

Page 301: ...r Pre phone comes with a replaceable battery Be sure to use a battery that is approved by Palm and Sprint and that is compatible with your phone Failure to use the proper battery may result in personal injury or product damage and it voids your phone warranty WARNING Use only batteries and chargers that are approved by Sprint and Palm with your phone Failure to use a battery or charger approved by...

Page 302: ... back cover release 2 Slide your thumbnail or a credit card between the back cover and the phone starting at the bottom and moving halfway up one side until you hear the clasp x release 3 Repeat step 2 to release the clasp y on the other side of the phone ...

Page 303: ...Section 4A Troubleshooting 303 Help 4 Lift off the back cover 5 Remove the battery by pulling the tab that appears at the top of the battery 6 Insert the new battery ...

Page 304: ...er the phone and gently press the top two clasps a located at the top corners Then press the two clasps b halfway down either side of the phone 8 Slide out the keyboard see Slide Out the Keyboard on page 33 and then press the two clasps c at the bottom corners ...

Page 305: ... phone until you see a logo on the screen approximately five seconds Please be patient while your phone starts up DidYouKnow If your phone does not turn on after you insert the battery and press and hold power you need to connect your phone to the AC charger to charge it see Charge the Battery on page 39 ...

Page 306: ...e screen approximately five seconds Please be patient while your phone starts up Ican t gettheback cover off 1 Press and release the back cover release 2 Slide your thumbnail or a credit card between the back cover and the phone starting a the bottom and moving halfway up one side until you hear the clasp x release DidYouKnow If your phone does not turn on after you press and hold power you need t...

Page 307: ...Section 4A Troubleshooting 307 Help 3 Repeat step 2 to release the clasp y on the other side of the phone ...

Page 308: ...g 4 Lift off the back cover Ican t gettheback cover backon 1 Position the back cover over the phone and gently press the top two clasps a located at the top corners Then press the two clasps b halfway down either side of the phone ...

Page 309: ...Section 4A Troubleshooting 309 Help 2 Slide out the keyboard see Slide Out the Keyboard on page 33 and then press the two clasps c at the bottom corners ...

Page 310: ...ou can see a dim image try adjusting the screen brightness see Change Screen Brightness on page 221 4 If the problem persists connect your phone to the AC charger see Charge the Battery on page 39 If you see a dim image try to restart your phone see Restart Your Phone on page 216 5 If that doesn t work press and hold power and slide the ringer switch three times to restart your phone Please be pat...

Page 311: ...ure you are doing the gesture in the correct area The gesture area extends horizontally all the way across your phone but it extends vertically only from the bottom of the screen to the middle of the Center button If you are making a gesture below the Center button try moving your finger up Gesture area Tip Be sure that any third party applications you install are compatible with the Palm webOS pl...

Page 312: ...ations on your desktop computer Also see Use Gestures Tap Swipe Drag Flick Pinch on page 44 Therearesmall iconsinthelower rightcorner ofthescreen Those icons represent notifications that you have not opened or dismissed For most types of notifications if you do not tap a notification after a few seconds it becomes an icon in the lower right portion of the screen If you see one or more icons tap an...

Page 313: ...f most or all of the bars are gray you are in an area of weak or no coverage The other personhears anecho 䢇 Try decreasing the volume on your phone to avoid coupling or feedback on the other person s end This applies to both the speakerphone and the earpiece 䢇 Position the earpiece closer to your ear to prevent sound leaking back into the microphone 䢇 If you re using the speakerphone feature with ...

Page 314: ...nfirm that no obstructions including your body are between the phone and your hands free device For example move your phone to the same side of your body as your hands free device My phoneseems toturn offby itself Your phone has a power saving feature that s set to turn off the screen if it has been idle for one minute You can change the auto shut off interval see Set the Interval for Turning the ...

Page 315: ...m other devices using the 2 4GHz radio frequency such as cordless phones and microwaves If this is impossible move the phone closer to the hands free device 䢇 The hands free device is compatible with your phone Go to palm com support to see a list of supported devices Ilost the connectionbetween myphone and my Bluetooth headset If your headset isn t working delete the existing partnership see Dele...

Page 316: ...location So if you enter a Google contact in the Contacts application on your phone the contact appears in your online Google contacts no need to enter it twice You must already have an account with a service provider before you can set it up on your phone HowdoIset up synchronization with anonlineaccount The first time you open Email Contacts or Calendar you are given the option to enter settings...

Page 317: ...withOutlookorPalm Desktopsoftwareonmy computer Your Pre phone does not support synchronization with Palm Desktop software or Outlook on your desktop computer Your Pre phone however gives you options for synchronization without a cable You can sync with online services that Palm has partnered with so that you can store and sync your info in online accounts You can access your data even when you are...

Page 318: ...accessing your Exchange ActiveSync account you must change the password on your phone see Change Account Login Settings on page 243 Ihaveenteredthe settings tosync with ExchangeActiveSync butIcan t synchronize with my company s Exchangeserver Check with your system administrator to find out if a systemwide locking policy is in place A notificationtells methatActiveSyncencountered a problem onthese...

Page 319: ...rror Check your Exchange server name and proxy server settings see Set Up Email Microsoft Exchange ActiveSync EAS on page 239 and try again later A notificationtells methatActiveSync encountered a problemwith item type item name There was an error while synchronizing a single item This error can usually be corrected only by deleting the item that caused the error If you sync again to see if the er...

Page 320: ...age 243 Ihaveproblemssending andreceiving email 䢇 Make sure your phone is on and that your data connection to your mail server or email service provider has not been interrupted see Turn the Phone On Off on page 20 䢇 Short periods of time when email is unavailable are common due to server problems or poor wireless coverage If you have problems sending or receiving mail for an extended period of ti...

Page 321: ... not deleted on the server however You can change the setting to download fewer than three days worth of messages in which case more recent messages are deleted from your Inbox or to download all messages regardless of the date in which case all messages continue to appear in your Inbox see Enter Advanced Account Settings on page 242 Messaging Ican t tellifdata services are available Key Term 1xRT...

Page 322: ...Sprint should be able to tell you if messaging services have been experiencing transmission delays 䢇 If possible contact the recipient of the message and make sure the receiving device can handle the type of message you re sending 䢇 If a message arrives but does not display a notification restart your phone see Restart Your Phone on page 216 Your phone is connected to the Sprint 1x data network Da...

Page 323: ...nfo tap More Info and tap Hardware Under Phone the number listed to the right of Wi Fi is your phone s MAC address Web Ican t tellifdata services are available Key Term 1xRTT single carrier 1x radio transmission technology A wireless technology that can provide fast data transfer and Internet access with average speeds of 60 to 80Kbps and bursts of up to 144Kbps Key Term EvDO Evolution Data Optimi...

Page 324: ...ap Preferences Under Network tap Data Roaming and tap Enabled 䢇 Turn off your phone and turn it on again see Turn the Phone On Off on page 20 䢇 Restart your phone see Restart Your Phone on page 216 䢇 Contact Sprint to verify that your subscription plan includes data services and that these services have been correctly activated Sprint should also be able to tell you if there are any outages in you...

Page 325: ...t may actually go to the Web address http www palm com us support If your phone s browser can t follow the redirect enter the Web address in a desktop browser and read the actual Web address in the address bar Then enter the actual address in your phone s browser Animageormapistoo smallonmyscreen Do either of the following 䢇 To switch to landscape mode to see more of the image turn the phone on it...

Page 326: ... on my phone but whenI open thoseapps Iseeentries The entries you see displayed in Calendar or Contacts have been downloaded to your phone from one of your online accounts such as Google or Microsoft Exchange ActiveSync Anytime you are in Email Calendar or Contacts you can set up a relationship to wirelessly sync data with one of these accounts And after you enter the account settings in just one ...

Page 327: ... separate What s more the linked contact feature in Contacts lets you see all your information for a person in a single view even if that information comes from multiple sources For information on displaying a single calendar view only in Calendar see Change the Calendar Display on page 179 For information on unlinking contacts see Unlink a Contact on page 165 Istarted enteringa contact sname inun...

Page 328: ...ct s face Avoid taking indoor pictures with the subject in front of a window or light If the light is behind the subject try moving closer to the subject and enabling the flash 䢇 Make sure the subject is at least 18 inches 5 meter away from the camera to ensure good focus 䢇 If you take a picture when the keyboard is slid out press Space to take the picture instead of tapping the onscreen shutter i...

Page 329: ...ch media application on your phone Photos Music and Videos can display or play files in certain file formats only If your media file is in an unsupported format you can t use it on your phone WhenIopenthePalmPredrivefolderfrommycomputer Iseesubfolders DoI need to movemy files into these folders The default folders are there to help you organize files you copy to and from your computer But you can ...

Page 330: ...d up to your profile contacts calendar events and tasks as well as apps you bought through App Catalog is restored to your phone Information from online accounts you synchronize with such as Google or Microsoft Exchange ActiveSync is restored to your phone also A full erase deletes everything deleted by a partial erase plus everything you stored in your phone s USB Drive photos videos music docume...

Page 331: ...r battery If you tap Install Later the update will automatically install the next time all three of the following conditions are true the phone is charging and idle and the battery has at least a 30 charge Myphonefroze while Iwasdownloadingorinstallinga system update During a wireless software update there s a small chance that your phone may freeze and stop responding to taps or key presses If th...

Page 332: ...cation or the application you think could be causing the problem from your phone see Delete an Application on page 66 Perform a backup see Back Up Your Information on page 210 5 Perform a partial erase see Erase Data and Reset Your Phone on page 217 6 Enter your Palm profile email address and password to restore your backed up information 7 If the problem is resolved begin reinstalling your third ...

Page 333: ...and Your Computer on page 92 or delete them from your phone 䢇 Email Email attachments can be large and consume lots of memory Copy attachments to your computer see Copy Files Between Your Phone and Your Computer on page 92 or delete large files from your phone see Delete a Message on page 251 You may also want to empty the deleted items folder 䢇 Web Delete stored web browsing information by cleari...

Page 334: ...334 Section 4A Troubleshooting ...

Page 335: ...s displayed for example a contact name or phone number the subject text of an email message or a few words from a memo See also universal search on page 339 application update An update from the developer of an application you bought through the App Catalog on your phone When an application update is available a notification appears on your phone You can also check for application updates manually...

Page 336: ...nection menu A menu that lets you turn on or off connection features including the Wi Fi feature Bluetooth wireless technology and all wireless services airplane mode To open the connection menu tap the upper right corner of the screen See also application menu on page 335 dashboard A list of all your notifications When one or more notification icons appears at the bottom of the screen tap the ico...

Page 337: ...Outlook calendar for business events Your phone s Calendar application displays events from both calendars in a single view called All Likewise if you set up multiple email accounts the Email application displays the messages from all your account inboxes in a single view called All inboxes And in Messaging all your messages with a person show up in a single conversation view whether they are text...

Page 338: ...b and index fingertips close together on the touchscreen then slowly spread them apart To zoom out you pinch in Place the thumb and index fingertips apart on the touchscreen and slowly bring them together Quick Launch A bar of up to five icons that give you quick access to applications Quick Launch always appears at the bottom of Card view and the Launcher By default Quick Launch displays icons fo...

Page 339: ...on page 82 tap A light quick touch on the touchscreen Use the fleshy part of your fingertip to tap Don t tap with a fingernail and don t use a pen or pencil the screen does not respond to touches like that Also don t bear down Make the tap firmly but lightly universal search The feature that lets you make calls search for applications and contacts on your phone and search the Web simply by typing ...

Page 340: ...340 Section 4B Glossary ...

Page 341: ...Your Safety and Specifications Section 5 ...

Page 342: ...342 ...

Page 343: ...ements page 344 Antenna Care Unauthorized Modifications page 345 Industry Canada page 345 Radio Frequency RF Safety Exposure page 346 Protecting Your Battery page 349 Power Specifications page 351 Recycling and Disposal page 352 User Safety page 353 Product Handling Safety page 357 Driving Safety page 358 ESD Safety page 362 ...

Page 344: ...equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 䢇 Reorient or relocate the receiving antenna 䢇 Increase the separation between the equipment and receiver 䢇 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 䢇 Consult the dealer or an experienced radio TV technician for help...

Page 345: ... certification number only signifies that the Industry Canada technical specifications were met IC 3905A CASC This Class B digital apparatus complies with Canadian ICES 003 L utilisation de ce dispositif est autorisée seulement aux conditions suivantes 1 il ne doit pas produire de brouillage et 2 l utilisateur du dispositif doit étre prêt à accepter tout brouillage radioélectrique reçu même si ce ...

Page 346: ... public this unit has been tested for RF exposure compliance at a qualified test laboratory and found to comply with the regulations regarding exposure to RF Energy under the recommendations of the International Commission on Non Ionizing Radiation Protection ICNIRP The tests are preformed in positions and locations as required by the FCC and IC for each model As SAR is measured utilizing the devi...

Page 347: ...rn operation Important safety information regarding radio frequency RF radiation exposure To ensure compliance with RF exposure guidelines the phone must be used with a minimum of 1 5 cm 0 6 in separation from the body Failure to observe these instructions could result in your RF exposure exceeding the relevant guideline limits Limiting exposure to radio frequency RF fields For individuals concern...

Page 348: ... your hearing device and the degree of your hearing loss If your hearing device happens to be vulnerable to interference you may not be able to use a rated phone successfully Trying out the phone with your hearing device is the best way to evaluate it for your personal needs M Ratings Phones rated M3 or M4 meet FCC requirements and are likely to generate less interference with hearing devices than...

Page 349: ... minimize interference 䢇 Set the phone s screen and keyboard backlight settings to ensure the minimum time interval 䢇 Move the phone around to find the point with the least interference For more information please go to the FCC s Consumer Alert on accessibility of digital wireless phones at http www fcc gov cgb consumerfacts hac_wireless html Protecting Your Battery The guidelines listed below hel...

Page 350: ... 䢇 Do not modify or remanufacture attempt to insert foreign objects into the battery immerse or expose to water or other liquids expose to fire explosion or other hazard 䢇 Only use the battery for the system for which it is specified 䢇 Only use the battery with a charging system that has been qualified with the system per the IEEE CTIA 1725 standard Use of an unqualified battery or charger may pre...

Page 351: ...http safetravel dot gov whats_new_batteries html Power Specifications Use only Palm approved power accessories such as AC power adapters and batteries Unauthorized and non approved batteries will NOT operate with the Pre phone AC Power Adapter Source Palm Part Number 157 10108 00 157 10114 00 Input Rating 100 240 Vac 50 60Hz 0 2A Output Rating 5Vdc 1000mA AC Power Adapter Source Palm Part Number 1...

Page 352: ...and by recovering materials that may be recycled into other products Responsible recycling ensures materials are properly collected and disposed Palm is committed to supporting the collection and recycling of its products Palm is committed to participate in and support the European Union WEEE Directive 2002 96 EC and the protection of the environment for future generations For more information on ...

Page 353: ...emakers The Health Industry Manufacturers Association recommends that a minimum separation of 15 centimeters 6 inches be maintained between a phone and a pacemaker to avoid potential interference with the pacemaker These recommendations are consistent with the independent research by the recommendations of Wireless Technology Research Persons with pacemakers should 䢇 ALWAYS keep the phone more tha...

Page 354: ...ple to experience blackout or seizure even if never experienced before In the event a phone user should experience any disorientation loss of awareness convulsion eye or muscle twitching or other involuntary movements stop use immediately and consult a doctor Individuals with personal or family history of such events should consult a doctor before using the device To limit the possibility of such ...

Page 355: ...escents particularly when using the device hands free To reduce exposure to radiation use your device in good reception areas as indicated by the bars on your phone at least 3 to 4 bars Caution Avoid potential hearing loss Prolonged exposure to loud sounds including music is the most common cause of preventable hearing loss Some scientific research suggests that using portable audio devices such a...

Page 356: ...s might cause unsafe volumes to sound normal 䢇 Do not listen at any volume that causes you discomfort If you experience ringing in your ears hear muffled speech or experience any temporary hearing difficulty after listening to your portable audio device discontinue use and consult your doctor 䢇 You can obtain additional information on this subject from the following sources American Academy of Aud...

Page 357: ...es 䢇 Do not use harsh chemicals cleaning solvents or aerosols to clean the device or its accessories 䢇 Do not paint your phone or its accessories 䢇 Do not attempt to disassemble your phone or its accessories only authorized personnel must do so 䢇 Do not expose your phone or its accessories to extreme temperatures minimum 14 F and maximum 140 F 10 C to 60 C 䢇 Please check local regulations for disp...

Page 358: ...ssory Only qualified personnel must service or repair the phone or its accessory If your phone or its accessory has been submerged in water punctured or subjected to a severe fall do not use it until you have taken it to be checked at an authorized service center Interference in cars and to other electronic devices Please note that because of possible interference to electronic equipment some vehi...

Page 359: ...to help others in emergencies 10 Call roadside assistance or a special non emergency wireless number when necessary Driving Safety Tip Details 1 Get to know your phone and its features such as speed dial and redial Carefully read your instruction manual and learn to take advantage of valuable features most phone models offer including automatic redial and memory dial Also work to memorize the phon...

Page 360: ...a dangerous situation because you are reading or writing and not paying attention to the road or nearby vehicles 6 Dial sensibly and assess the traffic if possible place calls when you are not moving or before pulling into traffic Try to plan your calls before you begin your trip or attempt to schedule your calls with times you may be temporarily stopped or otherwise stationary But if you need to ...

Page 361: ...l Operation Prolonged views of screen If you are driving do not access any function requiring a prolonged view of the screen Pull over in a safe and legal manner before attempting to access a function of the system requiring prolonged attention Even occasional short scans to the screen may be hazardous if your attention has been diverted away from your driving task at a critical time Volume settin...

Page 362: ...ts products ESD unfortunately exists and unless neutralized could build up to levels that could harm your equipment Any electronic device that contains an external entry point for plugging in anything from cables to docking stations is susceptible to entry of ESD Devices that you carry with you such as your phone build up ESD in a unique way because the static electricity that may have built up on...

Page 363: ... type of material gathering the charge For example synthetics are more prone to static buildup than natural fibers like cotton 䢇 The rapidity with which you touch connect or disconnect electronic devices While you should always take appropriate precautions to discharge static electricity if you are in an environment where you notice ESD events you may want to take extra precautions to protect your...

Page 364: ...364 Section 5A Regulatory and Safety Information ...

Page 365: ...Section 5B Specifications 365 Specifications Specifications Section 5B In This Section Specifications page 366 ...

Page 366: ...TI OMAP 3430 processor Battery 䢇 Rechargeable lithium ion 䢇 1150mA hr in power capacity 䢇 Removable Operating system 䢇 Palm webOS platform Camera 䢇 3 megapixel 䢇 LED flash with extended depth of field 䢇 Auto exposure 䢇 Auto white balance 䢇 Geotagging Size 䢇 3 9 in x 2 3 in x 0 67 in 100 5mm x 59 5mm x 16 95mm Weight 䢇 4 76 ounces 135 grams Connectivity 䢇 Wi Fi 802 11 b g with WPA WPA2 WEP 802 1x a...

Page 367: ...24 bit color 䢇 Resolution 320 x 480 HVGA 䢇 User adjustable brightness Keyboard 䢇 Slide out physical QWERTY keyboard Sensors 䢇 Ambient light 䢇 Accelerometer 䢇 Proximity Memory 䢇 8GB 7GB user available 䢇 USB mass storage support Connector 䢇 microUSB connector with USB 2 0 Hi Speed ...

Page 368: ...OC XLS PPT 䢇 PDF View 䢇 Email 䢇 Memos 䢇 Messaging integrated SMS MMS and IM 䢇 Music 䢇 Phone 䢇 Photos 䢇 Tasks 䢇 Videos 䢇 Web Included third party applications at time of purchase 䢇 Amazon MP3 䢇 Google Maps 䢇 NASCAR Sprint Cup MobileSM 䢇 NFL Mobile Live 䢇 Sprint Navigation 䢇 Sprint TV 䢇 YouTube Operating temperature range 䢇 32 F to 113 F 0 C to 45 C 䢇 5 to 90 RH ...

Page 369: ...es 136 Acrobat Reader files See PDF files activation 18 230 active calls See phone calls ActiveSync accounts See Exchange ActiveSync accounts Add An Account option Calendar 174 183 Contacts 156 171 Email 238 IM 259 Add Bookmark option 282 Add device option 124 292 Add Picture command 260 Add to Launcher 280 add web page to Launcher 280 Address Book on Mac 99 address books 154 addresses See contact...

Page 370: ...pdating 82 85 90 335 appointments See events attachments adding to messages 245 255 freeing internal memory and 333 opening 248 262 sending files as 200 207 sending pictures as 135 audio quality 315 authentication 240 274 320 Auto Locate option 276 auto correct feature 71 Automatic IP settings options 275 auto shut off interval 221 314 B back cover 306 309 back cover release 38 back gesture 222 33...

Page 371: ...started with 174 removing events 180 saving 176 setting preferences for 182 184 specifying default 183 synchronizing 173 174 317 synchronizing online 172 troubleshooting 326 327 viewing specific dates on 179 viewing specific events on 179 call history See call lists call lists 112 119 See also phone calls caller ID blocking 120 caller IDs 134 160 calling cards 13 camera 130 131 328 366 capitalizat...

Page 372: ...dialing by name 108 displaying 119 159 162 164 editing 159 162 164 getting driving directions for 289 getting in touch with 166 getting started with 156 Launcher icons for 166 linked 155 linking and unlinking 164 165 photos for 134 160 preferences 170 171 ringtones for 226 saving information for 120 158 249 262 263 searching 125 158 selecting 111 sending 167 setting preferences for 170 172 speed d...

Page 373: ...der option 182 default settings 330 deleting applications 66 333 Bluetooth devices 294 bookmarks 284 browsing history 287 calendar events 180 certificates 220 contacts 168 conversations 263 cookies 287 email 243 251 email accounts 243 information 217 list items 55 memos 192 messages 263 music 147 numbers on dial pad 106 online accounts 317 photo albums 134 pictures 137 stored web page content 287 ...

Page 374: ...oading See also App Catalog email 243 246 321 music 152 pictures 131 drafts 246 drag and drop 54 drag gesture 48 336 driving directions 288 driving safety tips 122 358 DRM free music files 92 DTMF tones 125 due dates tasks 186 189 E earpiece 313 EarthLink accounts 238 echoes 313 editing contacts 159 162 164 email accounts 243 files 203 IM accounts 266 memos 191 Palm profile 210 selecting text 51 5...

Page 375: ...anging 215 entering 242 244 saving 249 Email application 236 255 authentication 240 Move to folder command 250 email service providers 238 320 erasing data from phone 217 ESMTP authentication 320 EvDO data networks 321 Event Notes option 178 Event Reminder option 182 events adding alarms to 177 182 adding to calendar 172 175 176 creating untimed 178 deleting 180 displaying 179 entering location fo...

Page 376: ...nd command 199 206 finding information See searching flick gesture 49 336 folders copying files to 329 receiving email and 252 253 Forget Network option 274 formatting for email message text 245 252 forward gesture 47 frozen phone 217 310 331 full erase 217 330 G Geotag Photos option 276 gesture area 44 336 gestures 9 44 55 advanced 222 back gesture changes 222 throwing 49 troubleshooting 311 Get ...

Page 377: ...217 entering 67 72 280 importing 317 linked contacts 164 losing 330 protecting 26 210 restoring 330 retrieving 10 saving 158 transferring 300 installing third party applications 86 331 updates 18 82 85 instant messages changing account information 266 changing online status 265 creating 265 266 receiving notifications for 267 sending 257 265 setting up accounts 263 setting up accounts for 259 sign...

Page 378: ...vice 210 lowercase letters 68 M Mac computers copying files 133 140 147 transferring info from desktop software 99 Mac computers and devices transferring files and 329 maps 167 287 290 325 Mark all completed command 189 Mark all incomplete command 189 Mark as read unread command 250 maximizing applications 44 media files 329 333 media sync 92 meeting invitations See meeting requests meeting reques...

Page 379: ...o iTunes 93 troubleshooting 328 329 viewing information about 149 150 Music application 143 147 N names See also user names changing Bluetooth device 295 changing device 216 dialing by 108 sending or receiving messages and 242 NASCAR Sprint Cup Mobile 232 233 network settings 128 Network time option 216 Network time zone option 216 networks 270 272 273 274 New card command 279 NFL Mobile Live 233 ...

Page 380: ...ile 10 19 210 338 restoring data after full or partial erase 330 Palm profile account 102 338 partial erase 217 330 partnerships See pairing passkeys 292 passwords accessing accounts and 26 changing 27 215 entering 68 opening PDF files and 204 sending instant messages and 266 subaccount passwords 26 unlocking screen and 224 Wi Fi 270 pasting text 72 PDF files navigating through 205 opening 204 sav...

Page 381: ...ory assistance for 12 getting information about 112 119 getting operator assistance with 13 getting started with 24 making 106 110 112 285 placing on hold 113 115 receiving 110 111 replying to 111 running applications during 114 saving contact information for 120 searching and 10 searching for contacts and 125 sending and receiving messages during 259 263 sending to voicemail 111 swapping between ...

Page 382: ...5 defined 338 displaying 57 gesture 48 opening applications from 56 Quick Tests 218 R radio 232 366 recharging the battery 41 recurring events See repeating events redialing phone numbers 109 redirectors web pages 325 Regional Settings application 220 221 reminder preferences 182 reminders 177 181 See also alarms Remove Contacts Account option 172 Remove Email Account option 243 renaming device 21...

Page 383: ...55 instant messages 265 multimedia messages 115 259 260 PDF files 207 pictures 135 259 260 323 text messages 259 260 videos 323 service plans 12 See also accounts data services Set a ringtone option 162 Set due date for all command 189 Set flag command 250 Set speed dial command 163 settings 330 share option 255 Shift 68 shopping information 12 Show Contact Matches option 125 Show email option 243...

Page 384: ...p software Wi Fi and phone 104 email 236 243 246 Facebook information 101 online calendars 172 174 online contacts 154 156 retrieving information and 10 317 setting up online accounts for 316 troubleshooting 318 319 Synergy feature 9 96 339 Calendar 172 Contacts 154 Email 236 Messaging 256 system information 216 system updates 82 339 See also updating phone T tap gesture 45 310 339 task lists assi...

Page 385: ...arging dock 40 traffic information 288 290 transferring data Exchange to phone 100 Facebook to phone 100 Google to phone 100 old phone to new 97 planning for 96 troubleshooting 218 299 trusted partnerships See pairing TTY TDD devices 127 Turn on Airplane Mode option 22 turning Bluetooth on and off 291 turning everything on and off 24 turning screen on and off 20 turning Wi Fi on and off 272 turnin...

Page 386: ...ingtone 226 system sounds 224 troubleshooting 313 VPN server connections 240 W waking up screen 20 waking up the screen 24 wallpaper 135 221 See also Card view weak signals 312 314 web addresses 277 281 282 Web browser 277 287 Web pages accessing information on 10 opening 325 web pages bookmarking 282 284 clearing browsing history for 287 clearing cache for 287 dialing from 109 displaying images o...

Page 387: ... View 199 Wi Fi See also wireless services connecting to 270 272 274 connection preferences 275 disconnecting from 274 keeping network on list 274 network types 270 removing network from list 274 synchronizing desktop software and phone 104 turning on and off 271 Windows XP computers copying files 133 140 147 transferring info from desktop software 99 wired headsets 122 wireless networks 270 wirel...

Page 388: ...388 Index ...

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