Packard Bell ENTK36 Series Service Manual Download

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Chapter 4

147

ODD Failure

If the

ODD

fails, perform the following actions one at a time to correct the problem. Do not replace a non-

defective FRUs:

ODD Not Operating Correctly

If the

ODD

exhibits any of the following symptoms it may be faulty:

•

Audio CDs do not play when loaded

•

DVDs do not play when loaded

•

Blank discs do not burn correctly

•

DVD or CD play breaks up or jumps

•

Optical drive not found or not active:

•

Not shown in My Computer or the BIOS setup

•

LED does not flash when the computer starts up

•

The tray does not eject

•

Access failure screen displays

•

The ODD is noisy

Perform the following general solutions one at a time to correct the problem.

Reboot the computer and retry the operation.

Try an alternate disc.

Navigate to

Start

Computer

. Check that the ODD device is displayed in the

Devices

with

Removable

Storage

panel.

Navigate to

Start

Control

Panel

System

and

Maintenance

System

Device

Manager

Summary of Contents for ENTK36 Series

Page 1: ...Packard Bell ENTK36 Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Page 2: ...II Revision History Please refer to the table below for the updates made on Packard Bell ENTK36 Series service guides Date Chapter Updates ...

Page 3: ...tations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assume...

Page 4: ...N MESSAGES Denotes actual messages that appear on screen NOTE Gives bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of proce...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...VI ...

Page 7: ...nFlash Utility 36 Remove HDD BIOS Password Utilities 37 Machine Disassembly and Replacement 43 Disassembly Requirements 43 Pre disassembly Instructions 44 Disassembly Process 45 External Module Disassembly Process 46 External Modules Disassembly Flowchart 46 Removing the Battery Pack 47 Removing the SD Dummy Card 48 Removing the Keyboard 49 Removing the ODD Module 51 Removing the Logic Lower Door ...

Page 8: ... Board 103 Replacing the Camera Module 105 Replacing the LCD Bezel 106 Main Module Reassembly Procedure 107 Replacing the DC IN Assembly 107 Replacing the LCD Assembly 108 Replacing the CPU 111 Replacing the Thermal Module 112 Replacing the Mainboard 114 Replacing the ODD Connector Board 117 Replacing the Bluetooth Board 118 Replacing the USB Board 119 Replacing the Touchpad FFC 121 Replacing the ...

Page 9: ...57 Top View 157 Bottom View 158 Power Board 159 USB B Board 160 ODD Board 160 Clearing Password Check and BIOS Recovery 161 Clearing Password Check 161 Clear CMOS Jumper 161 BIOS Recovery by Crisis Disk 162 FRU Field Replaceable Unit List 163 NV51M Exploded Diagrams 164 Main Assembly 164 Upper Assembly 165 LCD Assembly 166 LED Assembly 167 FRU List 168 Screw List 181 Model Definition and Configura...

Page 10: ...X Table of Contents ...

Page 11: ...igh brightness 200 nit Gateway Ultrabright TFT LCD supporting simultaneous multi window viewing Mercury free environment friendly 16 9 aspect ratio Graphics Mobile Intel GL40 Express Chipset with integrated 3D graphics featuring Intel Graphics Media Accelerator 4500M Intel GMA 4500M with up to 1759 MB of Intel Dynamic Video Memory Technology 5 0 64 MB of dedicated system memory up to 1695 MB of sh...

Page 12: ... DVD RW 6X DVD RW 5X DVD RAM Write 24X CD R 16X CD RW 8X DVD R 8X DVD R 4X DVD R DL 4X DVD R DL 6X DVD RW 8X DVD RW 5X DVD RAM Dimensions and Weight Dimensions 381 W x 253 D x 25 34 H mm 15 x 9 9 x 0 98 1 3 inches Weight 2 6 kg 5 74 lbs with 6 cell battery pack Communication Video conferencing solution featuring Webcam with 1280 x 1024 resolution Microphone WLAN 802 11b g n Wi Fi CERTIFIED 802 11b...

Page 13: ...103 104 107 key Packard Bell FineTip keyboard with independent standard numeric keypad international language support Touchpad Multi gesture touchpad supporting two finger scroll pinch rotate flip Media keys Media control keys printed on keyboard play pause stop previous next Dedicated volume up volume down mute keys Control keys Packard Bell Social Networks key Packard Bell MyBackup key Fn F1 Com...

Page 14: ...sentials Gaming WildTangent Packard Bell Edition except China Japan Hong Kong Korea Communication and ISP Microsoft Silverlight Skype Windows Live Essentials Wave 3 2 Mail Photo Gallery Live Messenger Movie Maker Writer Web links and utilities Packard Bell Accessory Store Canada France Germany Italy Mexico Spain UK US only Packard Bell Identity Card Packard Bell InfoCentre Packard Bell Registratio...

Page 15: ...rator RJ45 FSB 3 3V 48MHz Intel Penryn Processor DC DC Interface CKT DMI ALC272X 667 800 1066MHz USB conn x1 Intel Cantiga 204pin DDRIII SO DIMM X2 uPGA 478 Package Power Circuit DC DC Fan Control ICS9LPRS387 BGA 676 Memory BUS DDRIII HDA Codec 1 5V DDRIII 800 1066 BIOS ENE KB926 E0 Thermal Sensor Intel ICH9 M HD Audio C Link ODD B Conn LS 6583P Audio AMP USB port 0 Card Reader Realtek RTS5137 USB...

Page 16: ...View No Icon Item Description 1 Microphone Internal microphone for recording sound 2 Webcam Web camera for video communication for selected models 3 Display screen Also called Liquid Crystal Display LCD displays computer output 2 1 3 4 5 6 7 8 9 10 11 ...

Page 17: ... the computer s power status Battery1 Indicates the computer s battery status 1 Charging The light shows amber when the battery is charging 2 Fully charged The light shows blue when in AC mode 9 Click buttons left and right The left and right buttons function like the left and right mouse buttons 10 TouchPad Touch sensitive pointing device which functions like a computer mouse 11 Speakers Left and...

Page 18: ...ption 1 USB 2 0 ports Connect to USB 2 0 devices e g USB mouse USB camera 2 Optical drive Internal optical drive accepts CDs or DVDs 3 Optical disk access indicator Lights up when the optical drive is active 4 Optical drive eject button Ejects the optical disk from the drive 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off Note Insert a paper clip into the emerg...

Page 19: ...s the computer s main memory 5 Battery lock Locks the battery in position 6 Ventilation slots and cooling fan Enable the computer to stay cool even after prolonged use Note Do not cover or obstruct the fan opening Icon Function Description Power Indicates the computer s power status Battery Indicates the computer s battery status NOTE 1 Charging The light shows amber when the battery is charging 2...

Page 20: ...d keep it and your fingers dry and clean The TouchPad is sensitive to finger movement hence the lighter the touch the better the response Tapping too hard will not increase the TouchPad s responsiveness Function Left Button 2 Right Button 3 Main TouchPad 1 Execute Quickly click twice Tap twice at the same speed as double clicking a mouse button Select Click once Tap once Drag Click and hold then u...

Page 21: ...or lock Windows function and special keys Lock Keys and embedded numeric keypad The keyboard has two lock keys which you can toggle on and off Lock key Description Caps Lock When Caps Lock is on all alphabetic characters typed are in uppercase Num Lock When Num Lock is on the embedded keypad is in numeric mode ...

Page 22: ...work domain M Minimizes all windows R Open the Run dialog box T Cycle through programs on the taskbar U Open Ease of Access Center X Open Windows Mobility Center BREAK Display the System Properties dialog box SHIFT M Restore minimized windows to the desktop TAB Cycle through programs on the taskbar by using Windows Flip 3 D SPACEBAR Bring all gadgets to the front and select Windows Sidebar CTRL F ...

Page 23: ... display output between the display screen external monitor if connected and both Fn F5 Display off Turns off the LCD back light Fn F6 Touchpad toggle Turns the touchpad on and off Fn F7 Play Pause Toggles Play and Pause in multimedia applications Fn F8 Stop Stops media in multimedia applications Fn F9 Reverse Performs a reverse scan in multimedia applications Fn F10 Forward Performs a forward sca...

Page 24: ...us Speed Mfg Tech Cache Size Package Core Voltage Acer PN CM900 2 2G 2 800M Hz 45nm 1M Micro FCPGA 1 0V 1 2V KC N0001 900 T3500 21 G 2 800M Hz 45nm 1M Micro FCPGA 0 8V 1 25V KC 35001 CMT CPU Temperature Fan Speed RPM SPL Spec dBA 50 2400 28 55 2500 31 60 2700 34 65 3000 37 85 3400 40 Item Specification Memory controller Built in Intel GL40 Express Chipset Memory size 512MB 1GB 2GB DDR3 RAM DIMM so...

Page 25: ...ort ISIPP Support Acer UI Support multi boot Suspend to RAM S3 Disk S4 Various hot keys for system control Support SMBUS 3 0 PCI3 0 ACPI 3 0b compliance with Intel Speed Step Support C1 C2 C3 C4 and S3 S4 for mobile CPU DMI utility for BIOS serial number configurable asset tag Support PXE Support Y2K solution Support Win Flash Wake on LAN from S3 Wake on LAN from S4 in AC mode System information I...

Page 26: ...OL support meeting the ACPI requirements Statistics for SNMP MIB II Ethernet like MIB and Ethernet MIB IEEE 802 3z Clause 30 Self boot feature utilizing smaller EEPROM size with ability to use on chip memory PCI Express CLKREQ support Integrated switching regulator for improved power consumption Item Specification Chipset Atheros HB93 HB95 HB97 BCM943225 BCM4312 RTL 8192 Data throughput 11 54 Mbps...

Page 27: ... data transfer rate Mbytes sec max 106MBytes s 845Mbits s 1175Mbits s 1273 3Mbits s DC Power Requirements Voltage tolerance 5V Item Specification Vendor Model Name WD WD2500BEVT 22A23T0 HITACHI HTS545025B9A300 SEAGATE ST9250315AS TOSHIBA MK2565GSX Capacity GB 250GB Bytes per sector 512Bytes Data heads 2 Drive Format Disks 1 Spindle speed RPM 5400 Performance Specifications Buffer size 8 MB Interfa...

Page 28: ...r rate Mbytes sec max 106MBytes s 875Mbits s 1175Mbits s 1273 3Mbits s DC Power Requirements Voltage tolerance 5V Item Specification Vendor Model Name WD WD5000BEVT 22A0RT0 HITACHI HTS545050B9A300 SEAGATE ST9500325AS TOSHIBA MK5065GSX Capacity GB 500GB Bytes per sector 512Bytes Data heads 4 Drive Format Disks 2 Spindle speed RPM 5400 Performance Specifications Buffer size 8 MB Interface SATA Fast ...

Page 29: ...cation With CD Diskette With DVD Diskette Transfer rate KB sec Sustained Max 3 6Mbytes sec Sustained Max 10 08Mbytes sec Buffer Memory 2MB Interface SATA Applicable disc format Applicable disc format CD CD DA CD ROM CD ROM XA Photo CD multi session Video CD Cd Extra CD CD text DVD DVD VIDEO DVD ROM DVD R 3 9GB 4 7GB DVD R DL DVD RW DVD RAM DVD R DVD R DL DVD RW CD CD DA Red Book Standard Audio CD ...

Page 30: ...l Interface 1 channel LVDS Viewing Angle degree Horizontal Right CR 10 Left Vertical Upper CR 10 Lower 40 Right 40 Left 10 Upper 30 Lower Item Specification Vendor model name AUO B156XW01 V2 LG LP156WH1 TLC1 CMO N156B3 L0B SAMSUNG LTN156AT01 A01 Screen Diagonal mm 394 91 mm Active Area mm 344 23 mm x 193 54 mm Display resolution pixels 1366 x 3 RGB x 768 Pixel Pitch mm 0 252mm 0 252 mm Pixel Arran...

Page 31: ...z Resolution 16 bits 32 bits 800x600p 60Hz 16 9 Yes Yes 1024x768p 60Hz 16 9 Yes Yes 1280x600 60Hz 16 9 Yes Yes 1280x720 60Hz 16 9 Yes Yes 1280x768 60Hz 16 9 Yes Yes 1360x768 60Hz 16 9 Yes Yes 1366x768 60Hz 16 9 Yes Yes Item Specification Vendor and model Chicony CH9665AL CNF9155 Type 1 3M Interface USB Focusing distance 26 6cm Dimensions L x W x H mm 65 3x8 1x3 8mm Sensor type SOC Pixel resolution...

Page 32: ...DS CRT Intel Dynamic Video Memory Technology Intel DVMT 5 0 Video Capture via x1 concurrent PCI Express port PAVP Protected Audio Video Path support for Protected Intel HD Audio Video and Audio Playback High performance MPEG 2 decoding WMV9 VC 1 and H 264 AVC support Hardware acceleration for MPEG2 VLD iDCT Microsoft DirectX 10 support Blu ray support 40 Mb s Hardware motion compensation Intermedi...

Page 33: ...reader SD MMC 3 x USB 2 0 port 1 x HDMI port support HDCP 1 x external CRT 1 x Headphone 1 x MIC 1 x RJ 45 1 x DC in jack Item Specification Input rating 65W Maximum input AC current 1 5A at 100V 240V Inrush current I2t at 264V Efficiency Refer to EPA 5 0 Item Specification Chipset Realtek RTS5137 GR Package 24 Pin QFN Features 2 in 1 card reader supporting Secure Digital SD Card MultiMediaCard MM...

Page 34: ...ormal stop charge or batter in low power state Discharging Amber and blinking Battery in critical low state Amber color off Discharging state Legacy Mode ACPI Mode Power Management Off Mech Off G3 All devices in the system are turned off completely Soft Off G2 S5 OS initiated shutdown All devices in the system are turned off completely On Working G0 S0 Individual devices such as the CPU and hard d...

Page 35: ... menu In this menu user can change boot device without entering BIOS SETUP Utility Navigating the BIOS Utility There are five menu options Information Main Security Boot and Exit Follow these instructions To choose a menu use the left and right arrow keys To choose an item use the up and down arrow keys To change the value of a parameter press F5 or F6 Press Esc while you are in any of the menu op...

Page 36: ...he system Product Name This field shows product name of the system Manufacturer Name This field displays the manufacturer of this system UUID Universally Unique Identifier UUID is an identifier standard used in software construction standardized by the Open Software Foundation OSF as part of the Distributed Computing Environment DCE InsydeH20 Setup Utility Rev 3 5 F1 ESC Help Exit Select Item Sele...

Page 37: ...Enables disables the system boot from LAN remote server Option Enabled or Disabled F12 Boot Menu Enables disables Boot Menu during POST Option Enabled or Disabled D2D Recovery Enables disables D2D Recovery function The function allows the user to restore the system to factory defaults Option Enabled or Disabled SATA Mode Control the mode in which the SATA controller should operate Option AHCI Mode...

Page 38: ... of parameters except the date and time N A Set User Password Press Enter to set the user password When user password is set this password protects the BIOS Setup Utility from unauthorized access The user can enter Setup menu only and does not have right to change the value of parameters N A Set HDD Password Enter HDD Password N A Password on Boot Defines whether a password is required or not in o...

Page 39: ...to Set 4 If desired you can opt to enable the Password on Boot parameter 5 When you are done press F10 to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps 1 Use the and keys to highlight the Set Supervisor Password parameter and press the Enter key The Set Supervisor Password box appears 2 Type the current password in the Enter Current Password field and pres...

Page 40: ...parameter 6 When you are done press F10 to save the changes and exit the BIOS Setup Utility If the verification is OK the screen will display as following The password setting is complete after the user presses Enter If the current password entered does not match the actual current password the screen will show you the Setup Warning If the new password and confirm new password strings do not match...

Page 41: ... down the list or F6 to move it up the list Press Esc to escape the menu F1 ESC Help Exit Select Item Select Menu Change Values Select SubMenu Enter F9 F10 Setup Default Save and Exit Boot priority order 1 IDEO Hitachi HTS545032B9A300 2 IDE1 HL DT STDVDRAM GT32N 3 USB FDD 4 Network Boot MBA v12 2 0 Slot 0500 5 USB HDD 6 USB CDROM Boot priority order 1 IDEO Hitachi HTS545032B9A300 2 IDE1 HL DT STDV...

Page 42: ...lues for all setup item Discard Changes Load previous values for all setup items Save Changes Save setup data Item Specific Help Exit System Setup and save your changes to CMOS F1 ESC Help Exit Select Item Select Menu Change Values Select SubMenu Enter F9 F10 Setup Default Save and Exit Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Exit Saving Changes...

Page 43: ...ry Diskette before you use the flash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the flash NOTE Please use the AC adaptor power supply when you run the flash utility If the battery pack does not contain enough power to finish BIOS flash you may not boot the system because the BIOS is not completely loaded Follow the steps below to run the flash 1 Prepare a bootable...

Page 44: ... device then press F5 to move it down the list or F6 to move it up the list Press Esc to escape the menu F1 ESC Help Exit Select Item Select Menu Change Values Select SubMenu Enter F9 F10 Setup Default Save and Exit Boot priority order 1 IDEO Hitachi HTS545032B9A300 2 IDE1 HL DT STDVDRAM GT32N 3 USB FDD 4 Network Boot MBA v12 2 0 Slot 0500 5 USB HDD 6 USB CDROM Boot priority order 1 IDEO Hitachi H...

Page 45: ...he message Please do not remove AC Power Source displays NOTE If the AC power is not connected the following message displays Plug in the AC power to continue 5 Flash is complete when the message Flash programming complete displays ...

Page 46: ...36 Chapter 2 WinFlash Utility Perform the following steps to use the WinFlash Utility 1 Double click the WinFlash executable 2 Click OK to begin the update A progress screen displays ...

Page 47: ...r is displayed select the Enter Unlock Password option on the screen 2 An Encode key is generated for unlocking utilities Note down this key 3 Execute the UnlockHD EXE file to create the unlock code in DOS Mode using the format UnlockHD Encode code with the code noted in the previous step as follows UnlockHD 76943488 4 The command generates a password which can be used for unlocking the HDD Passwo...

Page 48: ...tal instrument to short the RTCRST point Cleaning BIOS Passwords To clean the User or Supervisor passwords perform the following steps 1 From a DOS prompt execute clnpwd exe 2 Press 1 or 2 to clean the desired password shown on the screen The onscreen message determines whether the function is successful or not ...

Page 49: ...nged without accessing the BIOS To use Boot Sequence Selector perform the following steps 1 Enter into DOS 2 Execute BS exe to display the usage screen 3 Select the desired boot sequence by entering the corresponding sequence For example enter BS 2 to change the boot sequence to HDD CD ROM LAN Floppy ...

Page 50: ...mber to eeprom max 22 characters dmitools wu xxxx Write uuid to eeprom dmitools wa xxxx Write asset tag to eeprom max 32 characters The following examples show the commands and the corresponding output information Read DMI Information from Memory Input dmitools r Output Manufacturer Type1 Offset04h Packard Bell Product Name Type1 Offset05h ENTK36 Serial Number Type1 Offset07h 01234567890123456789 ...

Page 51: ...Chapter 2 41 Creating a USB Flash Crisis Disk 1 Plug in the USB flash disk 2 Select the Fast Format option and click Start Then click Next 3 Click Format and then Exit to complete the operation ...

Page 52: ...er 2 4 Copy the PAWF5x64 fd file to the USB flash disk root directory NOTE Do not place any other fd files to the USB flash disk root directory Using the crisis disk 1 Plug in the USB Flash Disk without AC plug ...

Page 53: ...ooting Disassembly Requirements To disassemble the computer you need the following tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat screwdriver Philips screwdriver Plastic flat screwdriver Plastic tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mis...

Page 54: ... proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Place the system on a flat stable surface ...

Page 55: ...mbly LCD module disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence Observe the order of the sequence to avoid damage to any of the hardware components For example if you want to remove the mainboard you must first remove the keyboard then disassemble the inside assembly frame in that order Main Screw List Screw Quantity Part Number...

Page 56: ...g servicing For example if you want to remove the keyboard you must first remove the switch board Screw List Step Screw Quantity Part No ODD Module M 2 5 8 1 86 R4F02 002 ODD Bracket M2 3 2 86 R4F02 004 Lower Logic Door M2 5 8 2 86 R4F02 002 WLAN Module M2 3 1 86 R4F02 004 HDD Carrier M3 3 4 86 R4F02 005 Disconnect power and signal cables from system Remove Battery Turn off system and peripherals ...

Page 57: ...irection shown 2 Slide and hold the battery release latch to the release position 1 then lift out the battery pack from the main unit 2 NOTE The battery has been highlighted with a yellow oval as shown in the above image Please detach the battery and follow local regulations for disposal 1 2 ...

Page 58: ...48 Chapter 3 Removing the SD Dummy Card 1 Push the SD dummy card all the way in to eject it 2 Pull it out from the slot ...

Page 59: ...color of the upper cover may vary depending on model 1 Unlock the six 6 keyboard locks 2 Pry up the center of the keyboard and rotate it upward away from the upper cover 3 Turn the keyboard over on to the touchpad area to expose the FPC connector ...

Page 60: ...50 Chapter 3 4 Open the locking latch and disconnect the FPC from the mainboard 5 Lift the keyboard clear of the upper cover ...

Page 61: ...51 Removing the ODD Module 1 See Removing the Battery Pack on page 47 2 Remove the one 1 screw securing the ODD module 3 Pull the ODD module out from the chassis Step Size Quantity Screw Type ODD Module M2 5 8 1 ...

Page 62: ...emove the two 2 screws securing the ODD bracket and remove the ODD bracket from the ODD module 5 Remove the ODD bezel by prying the top edge away and clear of the module Step Size Quantity Screw Type ODD Bracket M2 3 2 ...

Page 63: ... Door 1 Remove two 2 screws from the logic lower door 2 Lift the door beginning from the inner edge as shown 3 Lift the door clear of the device exposing the HDD DIMM and WLAN modules Step Size Quantity Screw Type Logic Lower Door M2 5 8 2 ...

Page 64: ... Module 1 See Removing the Logic Lower Door on page 53 2 Push out the release latches on both sides of the DIMM socket to release the DIMM module 3 Remove the DIMM module 4 Repeat steps 2 and 3 for the second DIMM module if present ...

Page 65: ...r on page 53 2 Disconnect the antenna cables from the WLAN module NOTE Cable placement is Black to the MAIN terminal and White to the AUX terminal 3 Move the antenna away and remove the one 1 screw to release the WLAN module Step Size Quantity Screw Type WLAN Module M2 3 1 ...

Page 66: ...56 Chapter 3 4 Detach the WLAN module from the WLAN socket ...

Page 67: ... Lower Door on page 53 2 Using the pull tab slide the HDD module in the direction of the arrow to disconnect the interface 3 Lift the HDD module clear of the HDD bay NOTE To prevent damage to device avoid pressing down on it or placing heavy objects on top of it ...

Page 68: ...58 Chapter 3 4 Remove the four 4 screws two each side securing the HDD to the carrier 5 Remove the HDD from the carrier Step Size Quantity Screw Type HDD Carrier M3 3 4 ...

Page 69: ...Chapter 3 59 Removing the RTC Battery 1 See Removing the Logic Lower Door on page 53 2 Using plastic tweezers lift the RTC battery from mainboard connector ...

Page 70: ...Board M2 3 1 86 R4F02 004 USB Board M2 3 1 86 R4F02 004 Mainboard M2 5 5 4 86 R4F02 001 Thermal Module M1 98 3 4 86 R4F02 008 LCD Module M2 5 8 4 86 R4F02 002 Remove Mainboard Remove Upper Cover Remove Power Board Remove External Modules before proceeding Remove Touchpad FFC Remove Speaker Module Remove CPU Remove Thermal Module Remove DC IN Assembly Remove LCD Module Remove ODD Connector Board Re...

Page 71: ...ee External Module Disassembly Process on page 46 2 Turn the computer over Remove the ten 10 screws on the lower cover and four 4 screws from the battery bay Step Size Quantity Screw Type Lower Cover M2 5 8 red callout 10 M2 3 green callout 4 ...

Page 72: ...62 Chapter 3 3 Turn the computer over and disconnect the following three 3 cables from the mainboard 4 Unlock and disconnect the power board FFC A A B C ...

Page 73: ...Chapter 3 63 5 Disconnect the speaker cable B 6 Unlock and disconnect the touchpad FFC C NOTE Avoid pulling on cables directly to prevent damage to the connectors ...

Page 74: ...s shown 8 Starting at the bottom right side of the cover pry apart the upper and lower covers as shown Work along the front edge of the casing to the left as shown then lift the upper cover clear of the lower cover Step Size Quantity Screw Type Upper Cover M2 5 5 8 ...

Page 75: ...ing the Upper Cover on page 61 2 Locate the speaker module on the upper cover as shown 3 Remove the speaker module cable from the cable guides 4 Remove two 2 screws securing the speaker to the upper cover Step Size Quantity Screw Type Upper Cover M2 3 2 ...

Page 76: ...66 Chapter 3 5 Lift the speaker module clear of the device ...

Page 77: ... your model 1 See Removing the Upper Cover on page 61 2 Locate the power board on the upper cover as shown 3 Remove one 1 screw from the power board 4 Turn the upper cover over and remove the power board cable from the upper cover Step Size Quantity Screw Type Power Board M2 3 1 ...

Page 78: ...68 Chapter 3 5 Lift the power board from the upper cover and pull the FFC cable through the opening ...

Page 79: ...emoved individually To replace the touchpad board replace the entire upper cover 1 See Removing the Upper Cover on page 61 2 Lift the FFC to detach the adhesive securing the cable to the upper cover 3 Release the FFC locking latch and disconnect the touchpad FFC from the connector ...

Page 80: ...70 Chapter 3 Removing the USB Board 1 See Removing the Upper Cover on page 61 2 Unlock the mainboard to USB cable connector 3 Lift the FFC to detach the adhesive securing the cable to the lower cover ...

Page 81: ...Chapter 3 71 4 Remove one 1 screw from the USB board 5 Lift the USB board clear of the lower cover Step Size Quantity Screw Type USB Board M2 3 1 ...

Page 82: ...3 Removing the Bluetooth Module 1 See Removing the Upper Cover on page 61 2 Pry the Bluetooth board from the adhesive 3 Disconnect the mainboard to Bluetooth cable 4 Lift the Bluetooth cable from the cable guides ...

Page 83: ...Chapter 3 73 Removing the ODD Connector Board 1 See Removing the Upper Cover on page 61 2 Unlock and disconnect the ODD FFC from the mainboard 3 Lift the ODD connector board from the lower cover ...

Page 84: ...g the Mainboard 1 See Removing the Upper Cover on page 61 2 Disconnect the microphone cable from the mainboard 3 Disconnect the LVDS cable from the mainboard 4 Remove the LVDS cable and the DC IN cable from the cable guide ...

Page 85: ...Chapter 3 75 5 Remove the four 4 securing screws from the mainboard 6 To prevent damage lay the LCD panel flat and cover the panel as shown Step Size Quantity Screw Type Mainboard M2 5 5 4 ...

Page 86: ... and place it on a clean dust free surface CAUTION Do not use excessive force when turning the mainboard over as it is still connected to the chassis by the power cable 8 Disconnect the power cable 9 Remove the adhesive tape from the Bluetooth cable ...

Page 87: ...Chapter 3 77 10 Disconnect the Bluetooth cable from mainboard ...

Page 88: ... page 61 2 Disconnect the fan cable 3 Remove the four 4 securing screws in reverse numerical order from screw 4 to 1 from the thermal module 4 Carefully lift the thermal module clear of the mainboard Step Size Quantity Screw Type Thermal Module M1 98 3 red callouts 4 1 2 3 4 ...

Page 89: ... it is not installed 1 See Removing the Thermal Module on page 78 2 Using a flat bladed screw driver rotate the CPU locking screw 180 counter clockwise as shown 3 Lift the CPU clear of the socket as shown NOTE Circuit boards 10 cm have been highlighted with a yellow rectangle as shown in the previous image Please detach the Circuit board and follow local regulations for disposal ...

Page 90: ... 1 See Removing the Mainboard on page 74 2 Remove the adhesive tape securing the antennas to the lower cover 3 Free the microphone cable from the cable guides as shown 4 Free the black and white antenna cables from the cable guides as shown ...

Page 91: ...nue removing the white antenna cable from the cable guides 6 Continue removing the black antenna cable from the cable guides 7 Remove four 4 screws from the LCD assembly Step Size Quantity Screw Type LCD Assembly M2 5 8 4 ...

Page 92: ...82 Chapter 3 8 Remove the LCD assembly from the lower cover ...

Page 93: ...Chapter 3 83 Removing the DC IN Assembly 1 See Removing the LCD Assembly on page 80 2 Lift the DC IN cable from the lower cover 3 Lift the DC IN assembly from the lower cover ...

Page 94: ...F02 003 Inverter Board LCD Only M2 5 5 1 86 R4F02 001 LCD LED Panel M2 5 5 4 86 R4F02 001 LCD Brackets M2 3 6 86 R4F02 004 Remove LCD LED Panel Remove LCD Bezel Remove LVDS Cable Remove LCD Module from Main Unit before proceeding Remove LCD Brackets Remove Antennas Remove Camera Module Remove Inverter Board LCD Only Remove Microphone Cable ...

Page 95: ... the bottom edge of the bezel pry the bezel upwards and away from the panel Work along the side toward the top of the bezel prying the covers apart Continue along the top edge and down the other side to remove the bezel NOTE If necessary use a pry to lift up the outside edges of the bezel Step Size Quantity Screw Type LCD Bezel M2 5 6 2 ...

Page 96: ... Chapter 3 Removing the Camera Module 1 See Removing the LCD Bezel on page 85 2 Locate the camera module at the top of the LCD module and disconnect the camera cable 3 Remove the camera from the LCD cover ...

Page 97: ...e LCD Bezel on page 85 2 Remove the adhesive tape securing the inverter board cable to the LCD cover 3 Remove one 1 screw from the inverter board 4 Disconnect the inverter board cable going to the LCD panel Step Size Quantity Screw Type Inverter Board M2 5 5 1 ...

Page 98: ...88 Chapter 3 5 Disconnect the inverter board cable going to the LVDS cable 6 Lift the inverter board from the LCD cover ...

Page 99: ...el 1 See Removing the LCD Bezel on page 85 2 Remove the four 4 securing screws from the LCD LED panel 3 Remove the cable from the cable guide 4 Lift the LCD LED panel clear of the module Step Size Quantity Screw Type LCD LED Panel M2 5 5 4 ...

Page 100: ...kets 1 See Removing the LCD LED Panel on page 89 2 Remove the six 6 securing screws three on each side from the LCD brackets 3 Remove the LCD brackets by pulling away from the LCD panel Step Size Quantity Screw Type LCD Brackets M2 3 6 ...

Page 101: ...DS cable 1 See Removing the LCD LED Panel on page 89 2 Remove the LVDS cable from the back of the panel 3 Peel back the mylar securing the LVDS cable 4 Disconnect the LVDS cable and remove it from the panel LCD LED LCD LED LCD LED ...

Page 102: ...Cable 1 See Removing the LCD LED Panel on page 89 2 Remove the adhesive securing the microphone cable and antenna 3 Peel back the foil tabs and remove the microphone cable from the cable channel 4 Lift the microphone set clear of the panel ...

Page 103: ...Chapter 3 93 5 Lift the microphone set clear of the panel ...

Page 104: ...ntennas 1 See Removing the LCD LED Panel on page 89 2 Peel back the foil tabs securing the antenna to the LCD cover 3 Remove the cable from the cable guides 4 Using a flat plastic tool pry the antenna assembly clear of the device ...

Page 105: ...Chapter 3 95 5 Peel back the foil tabs securing the antenna to the LCD cover 6 Remove the white antenna from the cable guides 7 Using a flat plastic tool pry the antenna assembly clear of the device ...

Page 106: ...pter 3 LCD Module Reassembly Procedure Replacing the Antennas 1 Adhere the white antenna assembly to the LCD cover 2 Run the cable along the cable guides 3 Fold over the foil tabs to secure the cable in place ...

Page 107: ...Chapter 3 97 4 Adhere the black antenna assembly on the LCD cover 5 Run the cable along the cable channel 6 Fold over the foil tabs to secure the cable in place ...

Page 108: ... Run the cable along the cable channel IMPORTANT Ensure that the cable runs between the callouts to avoid trapping when the panel is replaced in the LCD module 3 Fold over the foil tabs and continue running the microphone cable along the cable channel indicated between the red callouts ...

Page 109: ...Chapter 3 99 4 Replace the adhesive tape securing the microphone cable and the antenna together ...

Page 110: ...100 Chapter 3 Replacing the LVDS Cable 5 Place the LVDS cable onto the back of the panel 6 Connect the LVDS cable to the panel 7 Replace the mylar to secure the LVDS cable LCD LED LCD LED LCD LED ...

Page 111: ... 3 101 Replacing the LCD Brackets 1 Replace the LCD brackets to the LCD panel 2 Replace the six 6 securing screws three on each side to the LCD panel brackets Step Size Quantity Screw Type LCD Brackets M2 3 6 ...

Page 112: ...g the LCD LED Panel 1 Place the LCD panel in the LCD cover 2 Run the cable along the guide in the LCD cover as shown 3 Replace the four 4 securing screws to the LCD panel Step Size Quantity Screw Type LCD LED Panel M2 5 5 4 ...

Page 113: ...the inverter board cable going to the LVDS cable 2 Connect the inverter board cable going to the LCD panel 3 Place the inverter board onto the LCD cover and replace one 1 screw from the inverter board Step Size Quantity Screw Type Inverter Board M2 5 5 1 ...

Page 114: ...104 Chapter 3 4 Replace the adhesive tape securing the inverter board cable to the LCD cover ...

Page 115: ...Chapter 3 105 Replacing the Camera Module 1 Place the camera module in the LCD cover 2 Connect the camera cable ...

Page 116: ...d press down until there are no gaps between the bezel and the LCD cover IMPORTANT Ensure that the LCD cables pass through the hinge wells and are not trapped by the bezel 2 Replace the two 2 screws and screw caps Step Size Quantity Screw Type LCD Bezel M2 5 6 2 ...

Page 117: ...Chapter 3 107 Main Module Reassembly Procedure Replacing the DC IN Assembly 1 Place the DC IN assembly into the lower cover 2 Place the DC IN cable into the lower cover as shown ...

Page 118: ...ing the LCD Assembly 1 Place the LCD assembly on the lower cover 2 Replace four 4 screws to secure the LCD assembly 3 Place the black antenna cable into the cable guides Step Size Quantity Screw Type LCD Assembly M2 5 8 4 ...

Page 119: ...r 3 109 4 Place the white antenna cable into the cable guides 5 Continue replacing the black and white antenna cables into the cable guides as shown 6 Place the microphone cable into the cable guides as shown ...

Page 120: ...110 Chapter 3 7 Replace the adhesive tape to secure the antennas to the lower cover ...

Page 121: ...1 locator that must be positioned corresponding to the marker on the CPU socket 1 Place the CPU into the CPU socket as shown taking note of the Pin1 locator 2 Using a flat bladed screw driver rotate the CPU locking screw 180 clockwise to secure the CPU in place ...

Page 122: ...ab and Isopropyl Alcohol or other approved cleaning agent 2 Apply a small amount of thermal grease to the center of the CPU there is no need to spread the grease manually the force used during the installation of the thermal module is sufficient 3 Align the screw holes on the thermal module and mainboard then replace the module Keep the module as level as possible to spread the thermal grease even...

Page 123: ...Chapter 3 113 5 Connect the fan cable ...

Page 124: ...hapter 3 Replacing the Mainboard 1 Connect the Bluetooth to mainboard cable 2 Apply the adhesive tape to secure the Bluetooth cable 3 Place the mainboard on a clean dust free surface Connect the power cable ...

Page 125: ...oard in the chassis left edge first to line up the I O ports NOTE Ensure the I O ports are positioned correctly through the casing 5 Replace the four 4 securing screws to the mainboard Step Size Quantity Screw Type Mainboard M2 5 5 4 ...

Page 126: ...116 Chapter 3 6 Place the LVDS cable and the DC IN cable into the cable guide 7 Connect the LVDS cable to the mainboard 8 Connect the microphone cable to the mainboard ...

Page 127: ...Chapter 3 117 Replacing the ODD Connector Board 1 Place the ODD connector board into the lower cover using the board pin 2 Connect the ODD FFC to the mainboard and lock the connector ...

Page 128: ...118 Chapter 3 Replacing the Bluetooth Board 1 Place the Bluetooth cable into the cable guides 2 Connect the Bluetooth cable to the Bluetooth module 3 Place the Bluetooth board onto the adhesive ...

Page 129: ...Chapter 3 119 Replacing the USB Board 1 Place the USB board in the chassis 2 Secure the one 1 screw on the USB board 3 Adhere the FFC to the lower cover Step Size Quantity Screw Type USB Board M2 3 1 ...

Page 130: ...120 Chapter 3 4 Connect the USB cable to the mainboard and lock the connector ...

Page 131: ...Chapter 3 121 Replacing the Touchpad FFC 1 Connect the touchpad FFC to the connector and lock the FFC locking latch 2 Gently press on the FFC to adhere the cable to the upper cover ...

Page 132: ...odel 1 Pass the cable through the upper cover as shown Turn the upper cover over and gently press down on the FFC to secure it to the upper cover 2 Place the power board onto the upper cover 3 Replace one 1 screw to secure the power board Step Size Quantity Screw Type Power Board M2 3 1 ...

Page 133: ...er Module 1 Place the speaker module onto the upper cover 2 Replace two 2 screws to secure the speaker to the upper cover 3 Place the speaker module cable into the cable guides as shown Step Size Quantity Screw Type Upper Cover M2 3 2 ...

Page 134: ...124 Chapter 3 Replacing the Upper Cover 1 Place the upper cover on the lower cover as shown ...

Page 135: ...Chapter 3 125 2 Connect the following three 3 cables to the mainboard 3 Connect and lock the power board FFC A A B C ...

Page 136: ...126 Chapter 3 4 Connect the speaker cable B 5 Connect and lock the touchpad FFC C ...

Page 137: ...per cover as shown 7 Turn the computer over Replace the ten 10 screws on the lower cover and four 4 screws in the battery bay Step Size Quantity Screw Type Upper Cover M2 5 5 8 Step Size Quantity Screw Type Lower Cover M2 5 8 red callout 10 M2 3 green callout 4 ...

Page 138: ...128 Chapter 3 Replacing the RTC Battery 1 Place the RTC battery into the mainboard connector ...

Page 139: ... the HDD Module 1 Place the HDD in the HDD carrier 2 Replace the four 4 screws two each side to secure the carrier 3 Insert the HDD module as indicated and lower it into place Step Size Quantity Screw Type HDD Carrier M3 3 4 ...

Page 140: ...130 Chapter 3 4 Slide the HDD module in the direction of the arrow to connect the interface ...

Page 141: ...nto the WLAN socket 2 Replace the one 1 screw to secure the module 3 Connect the two 2 antenna cables to the module NOTE The black cable connects to the upper terminal MAIN and the white cable to the lower terminal MAIN Step Size Quantity Screw Type WLAN Module M2 3 1 ...

Page 142: ...132 Chapter 3 Replacing the DIMM Modules 1 Insert the DIMM module in place 2 Press down to lock the DIMM module in place 3 Repeat steps for the second DIMM module if present ...

Page 143: ...e Lower Logic Door 1 Replace the lower logic door by first lining up the bottom edge and lowering the door into place 2 Replace two 2 screws to secure the lower logic door Step Size Quantity Screw Type Logic Lower Door M2 5 8 2 ...

Page 144: ...e ODD Module 1 Press the bezel into the tray bottom edge first to secure it to the ODD module 2 Place the bracket on the ODD module 3 Secure the ODD bracket with the two 2 screws Step Size Quantity Screw Type ODD Bracket M2 3 2 ...

Page 145: ...Chapter 3 135 4 Push the ODD module into the ODD bay until it is flush with the casing 5 Replace the one 1 screw to secure the module Step Size Quantity Screw Type ODD Module M2 5 8 1 ...

Page 146: ...ard 1 Place the keyboard face down on the palm rest 2 Connect the keyboard FPC to the mainboard and close the locking latch to secure the FPC in place 3 Replace the keyboard by first lining up the bottom edge Press down firmly to lock ...

Page 147: ...Chapter 3 137 Replacing the SD Dummy Card 1 Insert the SD dummy card into the slot as shown 2 Push until the card clicks into place and is flush with the casing ...

Page 148: ... Replacing the Battery 1 Slide and hold the battery release latch to the release position 1 insert the battery pack and press down 2 2 Slide the battery lock in the direction shown to secure the battery in place 1 2 ...

Page 149: ...e by running the diagnostic test or by repeating the same operation 3 Use the following table with the verified symptom to determine which page to go to 4 If the Issue is still not resolved see Online Support Information on page 195 Symptoms Verified Go To Power On Issue Page 140 No Display Issue Page 141 LCD Failure Page 143 Internal Keyboard Failure Page 143 TouchPad Failure Page 144 Internal Sp...

Page 150: ...y extension cables between the computer and the outlet 3 Remove any surge protectors between the computer and the electrical outlet Plug the computer directly into a known good electrical outlet 4 Disconnect the power and open the casing to check the Thermal Unit see Thermal Unit Failure on page 150 and fan airways are free of obstructions 5 Remove all external and non essential hardware connected...

Page 151: ... power see Power On Issue on page 140 3 Drain any stored power by removing the power cable and battery and holding down the power button for 10 seconds Reconnect the power and reboot the computer 4 Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn F5 on this model If the POST or video appears on the external display see L...

Page 152: ...he Resolution slider to the desired resolution e Click Apply and check the display Readjust if necessary 6 Roll back the video driver to the previous version if updated 7 Remove and reinstall the video driver 8 Check the Device Manager to determine that The device is properly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other D...

Page 153: ...he following actions one at a time to correct the problem Do not replace a non defective FRUs Built In Keyboard Failure If the built in Keyboard fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 154: ... perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Internal Speaker Failure If the internal Speakers fail perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 155: ... Speaker Setup Follow the onscreen prompts to configure the speakers 8 Remove and recently installed hardware or software 9 Restore system and file settings from a known good date using System Restore If the issue is not fixed repeat the preceding steps and select an earlier time and date 10 Reinstall the Operating System 11 If the Issue is still not resolved see Online Support Information on page...

Page 156: ...to locate and resolve issues with the computer i When complete click Finish If an issue is discovered follow the onscreen information to resolve the problem 4 Run the Windows Memory Diagnostic Tool For more information see Windows Help and Support 5 Restart the computer and press F2 to enter the BIOS Utility Check the BIOS settings are correct and that CD DVD drive is set as the first boot device ...

Page 157: ...reaks up or jumps Optical drive not found or not active Not shown in My Computer or the BIOS setup LED does not flash when the computer starts up The tray does not eject Access failure screen displays The ODD is noisy Perform the following general solutions one at a time to correct the problem 1 Reboot the computer and retry the operation 2 Try an alternate disc 3 Navigate to Start Computer Check ...

Page 158: ... Movie fields select the desired player from the drop down menu 5 Check that the Regional Code is correct for the selected media IMPORTANT Region can only be changed a limited number of times After Changes remaining reaches zero the region cannot be changed even Windows is reinstalled or the drive is moved to another computer a Navigate to Start Control Panel System and Maintenance System Device M...

Page 159: ...erboard and cable connections c Try an alternate cable if available If the drive works with the new cable the original cable should be replaced 4 Reseat the drive ensuring and all cables are connected correctly 5 Replace the ODD See Disassembly Process on page 45 Drive Read Failure If discs cannot be read when inserted in the drive perform the following actions one at a time to correct the problem...

Page 160: ...ils perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Thermal Unit Failure If the Thermal Unit fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 161: ...e is not fixed repeat the preceding steps and select an earlier time and date 9 Run the Event Viewer to check the events log for errors For more information see Windows Help and Support 10 Roll back the mouse driver to the previous version if updated recently 11 Remove and reinstall the mouse driver 12 Check the Device Manager to determine that The device is properly installed There are no red Xs ...

Page 162: ...her a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are supported by the computer NOTE Verify that the power supply being used at the time of the failure is operating correctly See Power On Issue on page 140 1 Power off the computer 2 Visually check them for d...

Page 163: ...O_PEICORE SEC 0A Enter Boot Firmware Volume Functionality Name Include PostCode h Phase Post Code Description PEI_SIO_INIT PEI 70 Super I O Initialization PEI_CPU_REG_INIT PEI 71 CPU Early Initialization PEI_CPU_AP_INIT PEI 72 Multi processor Early Initial PEI_CPU_HT_RESET PEI 73 HyperTransport Initialization PEI_PCIE_MMIO_INIT PEI 74 PCIE MMIO BAR Initialization PEI_NB_REG_INIT PEI 75 North Bridg...

Page 164: ...ARIABLE_INIT_FAIL DXE 4C Fail to initial Variable Service DXE_MTC_INIT DXE 4D MTC Initial DXE_CPU_INIT DXE 4E CPU Middle Initialization DXE_MP_CPU_INIT DXE 4F Multi processor MiddleInitialization DXE_SMBUS_INIT DXE 50 SMBUS Driver Initialization DXE_SMART_TIMER_INIT DXE 51 8259 Initialization DXE_PCRTC_INIT DXE 52 RTC Initialization DXE_RELOCATE_SMBASE DXE 56 Relocate SMM BASE DXE_FIRST_SMI DXE 57...

Page 165: ..._BOOT_OPTION BDS 27 Get boot device information BDS_END_OF_BOOT_SELECTION BDS 28 End of boot selection BDS_ENTER_SETUP BDS 29 Enter Setup Menu BDS_ENTER_BOOT_MANAGER BDS 2A Enter Boot manager BDS_BOOT_DEVICE_SELECT BDS 2B Try to boot system to OS BDS_EFI64_SHADOW_ALL_LEGACY_RO M BDS 2C Shadow Misc Option ROM BDS_ACPI_S3SAVE BDS 2D Save S3 resume required data in RAM BDS_READY_TO_BOOT_EVENT BDS 2E ...

Page 166: ... Flash device in SMM SMM_SMM_PLATFORM_INIT SMM 0xA2 SMM service initial SMM_ACPI_ENABLE_START SMM 0xA6 OS call ACPI enable function SMM_ACPI_ENABLE_END SMM 0xA7 ACPI enable function complete SMM_S1_SLEEP_CALLBACK SMM 0xA1 Enter S1 SMM_S3_SLEEP_CALLBACK SMM 0xA3 Enter S3 SMM_S4_SLEEP_CALLBACK SMM 0xA4 Enter S4 SMM_S5_SLEEP_CALLBACK SMM 0xA5 Enter S5 SMM_ACPI_DISABLE_START SMM 0xA8 OS call ACPI disa...

Page 167: ...SB2 USB board FFC connector JSPK2 Reserved Only SW3 SW4 Left button right button JLED1 Power board FFC connector LED5 LED6 Power state indicator JMIC2 Internal MIC connector LED3 LED4 Battery charging indicator JKB1 Keyboard connector JCR1 Card reader connector JODD1 ODD board FFC connector JLVDS1 JSPK1 JMIC2 JSPK2 JLED1 JODD1 JTP1 JUSB2 SW3 SW4 LED3 LED4 LED5 LED6 JKB1 Chapter 5 ...

Page 168: ...3 Memory socket JMINI1 WLAN connector JCRT1 External CRT connector JBATT1 RTC Battery JRJ45 RJ45 LAN JCPU1 CPU socket JHDMI1 HDMI connector JFAN1 Connect to FAN JUSB1 USB connector U23 MCH JMIC1 External microphone connector U11 ICH9 JHP1 External SPDIF connector JCRT1 JRJ45 JUSB1 JHDMI1 JFAN1 U23 PJP1 U11 JMIC1 JBT1 JHDD1 JMINI1 JBATT1 JCPU1 PJP2 JDIMM1 JDIMM2 JHP1 ...

Page 169: ...Chapter 5 159 Power Board ITEM DESCRIPTION ITEM DESCRIPTION LED1 ON OFF LED LED4 ON OFF LED LED2 HDD LED SW1 ON OFF Button LED3 Wireless LED U1 Hall Sensor LED1 SW1 LED2 LED3 LED4 U1 TO MB FFC ...

Page 170: ...160 Chapter 5 USB B Board ODD Board Item Description JUSB1 JUSB2 USB connector Item Description JODD2 ODD connector JUSB2 JUSB1 TO MB FFC JODD2 TO MB FFC ...

Page 171: ... it is necessary to bypass the password check users need to short the HW Gap to clear the password by the following steps 1 Power Off the system and remove HDD AC and Battery from the machine 2 Disconnect the RTC Battery cable and locate the RTCRST jumper 3 Use an electric conductivity tool to short the two points of the HW Gap 4 Plug in AC keeping the HW Gap shorted Press Power Button until BIOS ...

Page 172: ...rce the BIOS to enter a special BIOS block called Boot Block Steps for BIOS Recovery from USB Storage Before doing this prepare the Crisis USB key The Crisis USB key could be made by executing the Crisis Disk program in another system with Windows XP OS Follow the steps below 1 Format the USB storage disk using the Fast Format option 2 Save ROM file file name NEW70x64 fd to the root directory of U...

Page 173: ...ver reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to ...

Page 174: ...scription Acer Part No 1 Upper Cover 60 BQ502 001 6 Lower Logic Door 42 R4F02 001 Thermal Fan 23 R4G02 001 7 USB Board 55 R4F02 002 3 Thermal Module 60 R4G02 001 8 ODD Board 55 R4F02 003 4 Mainboard MB R4G02 001 9 Lower Cover 60 R4F02 002 5 DC IN Assembly 50 R4F02 004 1 2 3 4 5 6 7 8 9 ...

Page 175: ...Chapter 6 165 Upper Assembly No Description Acer Part No 1 Powerboard 55 R4F02 001 2 Touchpad FFC 50 R4F02 003 3 Upper Cover 60 BQ502 001 4 Speaker 23 R4F02 003 1 2 3 4 5 ...

Page 176: ...ft 33 R4F02 003 2 Camera 57 R4F02 001 3 LCD Bezel 60 WSG02 003 4 LCD Panel LK 1560D 013 5 LCD Bracket Right 33 R4F02 003 6 LVDS Cable 50 R4F02 007 7 Antenna Main 50 R4F02 005 Antenna Aux 50 R4F02 006 8 Inverter Board 19 R4F02 001 9 LCD Cover 60 WSG02 001 1 2 3 5 4 6 7 8 9 ...

Page 177: ...1 LED Bracket Left 33 R4F02 004 2 Camera 57 R4F02 001 3 LED Bezel 60 BQ502 004 4 LED Panel LK 15606 009 5 LED Bracket Right 33 R4F02 004 6 LVDS Cable 50 R4F02 009 7 Antenna Main 50 R4F02 005 Antenna Aux 50 R4F02 006 8 LED Cover 60 BQ502 003 1 2 3 5 4 6 8 7 ...

Page 178: ...5 LOW PROFILE LED LF AP 0650A 017 BATTERY BATTERY SANYO AS10D LI ION 3S2P SANYO 6 CELL 4400MAH MAIN COMMON ID AS10D31 BT 00603 111 BATTERY SONY AS10D LI ION 3S2P SONY 6 CELL 4400MAH MAIN COMMON ID AS10D41 BT 00604 049 BATTERY PANASONIC AS10D LI ION 3S2P PANASONIC 6 CELL 4400MAH MAIN COMMON ID AS10D51 BT 00605 062 BATTERY SAMSUNG AS10D LI ION 3S2P SAMSUNG 6 CELL 4400MAH MAIN COMMON ID AS10D61 BT 00...

Page 179: ...04 POWER CORD US 3 PIN 27 TAVV5 001 POWER CORD EU 3 PIN 27 TAVV5 002 POWER CORD AUS 3 PIN 27 TAVV5 003 POWER CORD UK 3 PIN 27 TAVV5 004 POWER CORD CHINA 3 PIN 27 TAVV5 005 POWER CORD SWISS 3 PIN 27 TAVV5 006 POWER CORD ITALIAN 3 PIN 27 TAVV5 007 POWER CORD DENMARK 3 PIN 27 TAVV5 008 POWER CORD JP 3 PIN 27 TAVV5 009 POWER CORD SOUTH AFRICA 3 PIN 27 TAVV5 010 POWER CORD KOREA 3 PIN 27 TAVV5 011 POWE...

Page 180: ...RPM 160GB ST9160314AS 9HH13C 189 SEAGATE NEW PCB SATA 8MB LF F W 0001SDM1 KH 16001 045 HDD HGST 2 5 5400RPM 160GB HTS545016B9A300 PANTHER B SATA LF F W C60F DISK IMBALANCE CRITERIA 0 014G CM KH 16007 026 HDD WD 2 5 5400RPM 160GB WD1600BEVT 22A23T0 WD ML320S SATA 8MB LF F W 01 01A01 KH 16008 027 HDD TOSHIBA 2 5 5400RPM 250GB MK2565GSX CAPRICORN BS 320G P SATA 8MB LF F W GJ002J KH 25004 005 HDD HGST...

Page 181: ...ck Chinese Texture KB I170G 176 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 103KS Black Russian Texture KB I170G 189 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 103KS Black US International w Hebrew Texture KB I170G 198 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 103KS Black Thailand Texture KB I170G 194 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 104KS Black UK...

Page 182: ...l 17 Standard 104KS Black Nordic Texture KB I170G 186 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 104KS Black SLO CRO Texture KB I170G 190 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 104KS Black CZ SK Texture KB I170G 175 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 104KS Black Brazilian Portuguese Texture KB I170G 174 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard ...

Page 183: ... ANTENNA WLAN MAIN 50 R4F02 005 ANTENNA WLAN AUX 50 R4F02 006 LCD CABLE FOR W CMOS 50 R4F02 007 LCD BRACKET R L 33 R4F02 003 CAMERA 1 3M 57 R4F02 001 INVERTER 19 R4F02 001 CCFL LCD CMO 15 6 W WXGA GLARE N156B3 L0B LF 200NIT 10MS 500 1 LOW COST LK 1560D 013 CCFL LCD LPL 15 6 W WXGA GLARE LP156WH1 TLC1 LF 220NIT 16MS 400 1 LK 15608 013 Category Description Acer Part No ...

Page 184: ...NTENNA WLAN MAIN 50 R4F02 005 ANTENNA WLAN AUX 50 R4F02 006 LCD CABLE FOR W CMOS 50 R4F02 007 LCD BRACKET R L 33 R4F02 003 CAMERA 1 3M 57 R4F02 001 INVERTER 19 R4F02 001 CCFL LCD CMO 15 6 W WXGA GLARE N156B3 L0B LF 200NIT 10MS 500 1 LOW COST LK 1560D 013 CCFL LCD LPL 15 6 W WXGA GLARE LP156WH1 TLC1 LF 220NIT 16MS 400 1 LK 15608 013 Category Description Acer Part No ...

Page 185: ... ANTENNA WLAN MAIN 50 R4F02 005 ANTENNA WLAN AUX 50 R4F02 006 LCD CABLE FOR W CMOS 50 R4F02 007 LCD BRACKET R L 33 R4F02 003 CAMERA 1 3M 57 R4F02 001 INVERTER 19 R4F02 001 CCFL LCD CMO 15 6 W WXGA GLARE N156B3 L0B LF 200NIT 10MS 500 1 LOW COST LK 1560D 013 CCFL LCD LPL 15 6 W WXGA GLARE LP156WH1 TLC1 LF 220NIT 16MS 400 1 LK 15608 013 Category Description Acer Part No ...

Page 186: ...LACK PB 6M BQA02 002 LED LCD COVER IMR BLACK PB 60 BQ502 003 LCD BEZEL FOR W CMOS PB 60 BQ502 004 ANTENNA WLAN MAIN 50 R4F02 005 ANTENNA WLAN AUX 50 R4F02 006 LED CABLE FOR W CMOS 50 R4F02 009 LED BRACKET R L 33 R4F02 004 CAMERA 1 3M 57 R4F02 001 Category Description Acer Part No ...

Page 187: ...D LCD CMO 15 6 W WXGA GLARE N156B6 L0B LF 220NIT 8MS 650 1 LK 1560D 010 LED LCD CPT 15 6 W WXGA GLARE CLAA156WB11A LF 220NIT 8MS 600 1 LK 1560A 004 LCD ASSY LED LCD MODULE 15 6 W WXGA GLARE W ANTENNA 2 CCD 1 3M RED PB 6M BQL02 002 LED LCD COVER IMR RED PB 60 BQ702 002 LCD BEZEL FOR W CMOS PB 60 BQ502 004 ANTENNA WLAN MAIN 50 R4F02 005 ANTENNA WLAN AUX 50 R4F02 006 LED CABLE FOR W CMOS 50 R4F02 009...

Page 188: ...ER SAVING LK 15605 010 LED LCD CMO 15 6 W WXGA GLARE N156B6 L0B LF 220NIT 8MS 650 1 LK 1560D 010 LED LCD CPT 15 6 W WXGA GLARE CLAA156WB11A LF 220NIT 8MS 600 1 LK 1560A 004 LCD ASSY LED LCD MODULE 15 6 W WXGA GLARE W ANTENNA 2 CCD 1 3M BLACK GTW 6M WSS02 002 LED LCD COVER IMR BLACK GW 60 WSG02 002 LCD BEZEL FOR W CMOS GW 60 WSG02 003 ANTENNA WLAN MAIN 50 R4F02 005 ANTENNA WLAN AUX 50 R4F02 006 LED...

Page 189: ...B09 015 MEMORY KINGSTON SO DIMM DDRIII 1333 1GB ACR128X64D3S1333C9 LF 128 8 0 065UM KN 1GB07 004 MEMORY SAMSUNG SO DIMM DDRIII 1333 1GB M471B2873FHS CH9 LF 128 8 46NM KN 1GB0B 035 MEMORY ELPIDA SO DIMM DDRIII 1333 2GB EBJ21UE8BFU0 DJ F LF 128 8 0 065UM KN 2GB09 009 MEMORY MICRON SO DIMM DDRIII 1333 2GB MT8JSF25664HZ 1G4D1 LF 256 8 0 055UM KN 2GB04 017 MEMORY HYNIX SO DIMM DDRIII 1333 2GB HMT125S6T...

Page 190: ...apter 6 HEATSINK THERMAL MODULE UMA W O FAN 60 R4G02 001 FAN UMA 23 R4G02 001 SPEAKER MIC SET UMA 23 R4F02 002 SPEAKER L 23 R4F02 003 MISCELLANEOUS LCD SCREW PAD 47 R4F02 001 Category Description Acer Part No ...

Page 191: ...4F02 001 SCREW 2 45D 8 0L K 5 5D 0 8T ZK NL 86 R4F02 002 SCREW 2 5D 6L K 5 5D NI NL 86 R4F02 003 SCREW 1 98D 3 0L K 4 6D 0 8T ZK NL 86 R4F02 004 SCREW 3 0D 3 0L K 4 9D NI 86 R4F02 005 SCREW 2 5D 3 2L K 6D NI 86 R4F02 006 SCREW 2 0D 3L K 3 5D ZK NL 86 R4F02 007 SCREW ASSY CPU THERMAL 86 R4F02 008 ...

Page 192: ...G32Mnkk W7HP64BSCZ2 UMACkk_34 1 2G 320_5 4k_4k 6L2 2 2R CB_bgn_1 3C_AUk_SK11 EASYNOTE_TK36 BV 112CZ ENTK36 903G32Mnkk Czech LX BQA02 003 EMEA ENTK36 903G32Mnkk W7HP64BSCZ2 UMACkk_34 2G 1G 320_5 4k_4k 6L2 2 2R CB_bgn_1 3C_AUk_SK11 EASYNOTE_TK36 BV 113CZ ENTK36 903G32Mnkk France LX BQA02 001 EMEA ENTK36 903G32Mnkk W7HP64BSFR1 UMACkk_34 2G 1G 320 6L2 2 2R CB_bgn_1 3C_AUk_FR51 EASYNOTE_TK36 AU 001FR E...

Page 193: ...B_bgn_1 3C_AUk_SK11 EASYNOTE_TK36 BV 312CZ ENTK36 T353G32Mnkk Italy LX BQA02 010 EMEA ENTK36 T353G32Mnkk W7HP64BSIT1 UMACkk_34 2G 1G 320 6L2 2 2R CB_bgn_1 3C_AUk_ITB1 EASYNOTE_TK36 AV 001IT ENTK36 T354G25Mnkk WW S2 BQA02 004 WW ENTK36 T354G25Mnkk W7HP64BSWW2 UMACkk_34 2 2G 250 BT 6L2 2 2R CB_bgn_1 3C_AUk_EN11 ENTK36 T354G32Mnkk WW S2 BQA02 001 WW ENTK36 T354G32Mnkk W7HP64BSWW2 UMACkk_34 2 2G 320 B...

Page 194: ...D15 6 WXGAG SO2GBIII10 ENTK36 903G32Mnkk France LX BQA02 001 CM900 NLED15 6 WXGAG SO2GBIII10 ENTK36 903G32Mnkk Nordic LX BQA02 008 CM900 NLED15 6 WXGAG SO2GBIII10 ENTK36 904G25Mnkk WW S2 BQA02 003 CM900 NLED15 6 WXGAG SO2GBIII10 ENTK36 904G32Mnkk WW S2 BQA02 002 CM900 NLED15 6 WXGAG SO2GBIII10 ENTK36 T352G50Mnkk Czech LX BQA02 004 CMT3500 NLED15 6 WXGAG SO2GBIII10 ENTK36 T353G25Mnkk Belgium LX BQA...

Page 195: ...0GB5 4KS_4K NIS 3rd WiFi 2x2 BGN ENTK36 903G32Mnkk Nordic LX BQA02 008 SO1GBIII10 N320GB5 4KS NIS 3rd WiFi 2x2 BGN ENTK36 904G25Mnkk WW S2 BQA02 003 SO2GBIII10 N250GB5 4KS NIS 3rd WiFi 2x2 BGN ENTK36 904G32Mnkk WW S2 BQA02 002 SO2GBIII10 N320GB5 4KS_4K NIS 3rd WiFi 2x2 BGN ENTK36 T352G50Mnkk Czech LX BQA02 004 N N500GB5 4KS NIS 3rd WiFi 2x2 BGN ENTK36 T353G25Mnkk Belgium LX BQA02 011 SO1GBIII10 N2...

Page 196: ... 65W 1 3M ENTK36 903G32Mnkk Czech LX BQA02 003 N 6CELL2 2 65W 1 3M ENTK36 903G32Mnkk France LX BQA02 001 N 6CELL2 2 65W 1 3M ENTK36 903G32Mnkk Nordic LX BQA02 008 N 6CELL2 2 65W 1 3M ENTK36 904G25Mnkk WW S2 BQA02 003 BT 3 0 6CELL2 2 65W 1 3M ENTK36 904G32Mnkk WW S2 BQA02 002 BT 3 0 6CELL2 2 65W 1 3M ENTK36 T352G50Mnkk Czech LX BQA02 004 N 6CELL2 2 65W 1 3M ENTK36 T353G25Mnkk Belgium LX BQA02 011 N...

Page 197: ...G32Mnrr Nordic LX BQL02 003 N 6CELL2 2 65W 1 3M ENTK37 904G32Mnrr WW S2 BQL02 001 BT 3 0 6CELL2 2 65W 1 3M ENTK37 T353G32Mnrr Czech LX BQL02 002 N 6CELL2 2 65W 1 3M ENTK37 T354G50Mnrr WW S2 BQL02 002 BT 3 0 6CELL2 2 65W 1 3M Model Country Acer Part No Bluetooth Battery Adapter Camera ...

Page 198: ...Appendix A 188 ...

Page 199: ...unctions are tested under Windows 7 environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the Packard Bell EasyNote TM81 82 83 94 Compatibility Test Report released by the Acer Mobile System Testing Department Appendix B ...

Page 200: ...ONIC 4 cell 2800mAh Main COMMON ID AS10D56 BT 00405 013 PANASONIC 6CELL2 2 Battery PANASONIC AS10D Li Ion 3S2P PANASONIC 6 cell 4400mAh Main COMMON ID AS10D51 BT 00605 062 SAMSUNG 6CELL2 2 Battery SAMSUNG AS10D Li Ion 3S2P SAMSUNG 6 cell 4400mAh Main COMMON ID AS10D61 BT 00606 008 SANYO 6CELL2 2 Battery SANYO AS10D Li Ion 3S2P SANYO 6 cell 4400mAh Main COMMON ID AS10D31 BT 00603 111 SIMPLO 6CELL2 ...

Page 201: ...m 250GB HTS545025B9A300 Panther B SATA LF F W C60F Disk imbalance criteria 0 014g cm KH 25007 016 HGST N320GB5 4KS HDD HGST 2 5 5400rpm 320GB HTS545032B9A300 Panther B SATA LF F W C60F Disk imbalance criteria 0 014g cm KH 32007 008 HGST N500GB5 4KS HDD HGST 2 5 5400rpm 500GB HTS545050B9A300 Panther B SATA LF F W C60F Disk imbalance criteria 0 014g cm KH 50007 010 SEAGATE N160GB5 4KS HDD SEAGATE 2 ...

Page 202: ...5 5400rpm 320GB WD3200BPVT 22ZEST0 ML320S 4K drive SATA 8MB LF F W 01 01A01 KH 32008 022 WD N500GB5 4KS HDD WD 2 5 5400rpm 500GB WD5000BEVT 22A0RT0 ML320M WD SATA 8MB LF F W 01 01A01 KH 50008 017 WD N640GB5 4KS HDD WD 2 5 5400rpm 640GB WD6400BEVT 22A0RT0 ML320 SATA 8MB LF F W 01 01A01 KH 64008 004 WD N750GB5 4KS HDD WD 2 5 5400rpm 750GB WD7500BPVT 22HXZT1 ML375M 4K drive SATA 8MB LF F W 01 01A01 K...

Page 203: ...LDS NSM8XS ODD PLDS Super Multi DRIVE 12 7mm Tray DL 8X DS 8A5SH LF HF W O bezel SATA With TI Rohm Solution HF Windows 7 KU 0080F 014 SONY NSM8XS ODD SONY Super Multi DRIVE 12 7mm Tray DL 8X AD 7585H LF W O bezel SATA HF Windows 7 KU 0080E 027 TOSHIBA NSM8XS ODD TOSHIBA Super Multi DRIVE 12 7mm Tray DL 8X TS L633F LF W O bezel SATA HF Windows 7 KU 00801 040 SB Chipset INTEL ICH9M SB Chipset Intel ...

Page 204: ...194 Appendix B Liteon 3rd WiFi 2x2 BGN Liteon Wireless LAN Broadcom 43225 2x2 BGN NI 23600 081 Brand Type Description Acer Part No ...

Page 205: ...u can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information on Acer s Interna...

Page 206: ...196 Appendix C ...

Page 207: ...U Removing 79 Replacing 111 D DIMM Modules Replacing 132 Display 5 E EasyTouch Failure 150 External Module Disassembly Flowchart 46 F Flash Utility 33 FRU Field Replaceable Unit List 163 H Hard Disk Drive Removing 57 Replacing 129 HDTV Switch Failure 151 Hibernation mode hotkey 13 Hot Keys 11 I Indicators 9 Intermittent Problems 152 Internal Microphone Failure 145 Internal Speaker Failure 144 J Ju...

Page 208: ... PC Card 9 Power On Failure 140 R Replacing 122 Right Speaker Module Removing 65 Replacing 122 S SD Dummy Card Removing 48 Replacing 137 Speaker Module Replacing 123 Speakers 122 Removing 65 System Block Diagram 5 T Test Compatible Components 189 Thermal Module Removing 78 Replacing 112 Thermal Unit Failure 150 TouchPad Bracket Replacing 121 TouchPad Failure 144 Touchpad FFC Removing 69 Troublesho...

Page 209: ...199 Removing 70 utility BIOS 25 33 W Windows 2000 Environment Test 190 Wireless Function Failure 150 WLAN Module Removing 55 59 128 Replacing 131 ...

Page 210: ...200 ...

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