Packard Bell EasyNote TK11BZ Service Manual Download

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2-16

System Utilities

Execute

XEWX100.BAT

to update BIOS. Flash process begins as shown in Figure 2-13.

Figure 2-13.

DOS Flash Process

Flash is complete when the message,

Flash Programming Complete

is shown.

System will restart automatically when finished.

NOTE:

NOTE

If AC power is not connected, the following message is shown (Figure 2-14). Plug in the
AC power to continue.

Figure 2-14.

AC Power Warning

C:\>zq8_006t
Reading file...
Flash package mode.
Option: /bios /ecbp

Please do not remove the AC power!

Insyde Flash Utility for InsydeH20
Version 1.3z

Initializing

Current BIOS Model name : ZQ8
New BIOS Model name : ZQ8

Current BIOS version: V0.06t
New BIOS version: V0.06t

Updating Block at FFE85000

Summary of Contents for EasyNote TK11BZ

Page 1: ...Packard Bell EasyNote TK11BZ TK13BZ SERVICEGUIDE ...

Page 2: ...ion in this guide is subject to change without notice There are no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose The software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer not t...

Page 3: ...n 0 This service guide provides all technical information relating to the basic configuration for Packard Bell s global product offering To better fit local market requirements and enhance product competitiveness your regional office may have decided to extend the functionality of a machine such as add on cards modems or extra memory capabilities These localized features are not covered in this ge...

Page 4: ...iv ...

Page 5: ...ranty 1 8 Software 1 8 Environment 1 9 Notebook Tour 1 10 Top View 1 10 Closed Front View 1 12 Rear View 1 13 Left View 1 14 Right View 1 15 Base View 1 16 Touchpad Basics 1 17 Using the Keyboard 1 18 Windows Keys 1 19 Hotkeys 1 20 System Block Diagram 1 22 Specification Tables 1 23 Computer specifications 1 23 Processor 1 24 Processor Specifications 1 25 CPU Fan True Value Table TJ100 CPU UMA 1 2...

Page 6: ... 37 VRAM 1 37 USB Port 1 37 AC Adapter 1 38 System Power Management 1 38 Card Reader 1 38 System LED Indicator 1 39 System DMA Specification 1 39 CHAPTER 2 System Utilities BIOS Setup Utility 2 3 Navigating the BIOS Utility 2 3 BIOS 2 4 Information 2 4 Main 2 6 Security 2 8 Boot 2 12 Exit 2 13 BIOS Flash Utilities 2 14 DOS Flash Utility 2 15 WinFlash Utility 2 17 Remove HDD BIOS Password Utilities...

Page 7: ...al 3 15 DIMM Module Installation 3 16 WLAN Wireless Local Area Network Board Removal 3 17 WLAN Board Installation 3 17 RTC Battery Removal 3 18 RTC Battery Installation 3 18 HDD Hard Disk Drive Module Removal 3 19 HDD Module Installation 3 20 Upper Cover Removal 3 21 Upper Cover Installation 3 23 Speaker Removal 3 24 Speaker Installation 3 25 Power Board Removal 3 26 Power Board Installation 3 26 ...

Page 8: ...S Cable Removal 3 51 LVDS Cable Installation 3 52 Microphone Set Removal 3 53 Microphone Set Installation 3 53 WLAN Antenna Removal 3 54 WLAN Antenna Installation 3 54 CHAPTER 4 Troubleshooting Introduction 4 3 General Information 4 3 Power On Issues 4 4 No Display Issues 4 5 LCD Failure 4 7 Keyboard Failure 4 8 Touchpad Failure 4 9 Internal Speaker Failure 4 10 Microphone Failure 4 12 USB Failure...

Page 9: ...BIOS Recovery 5 7 Clearing Password Check 5 7 Clear CMOS Jumper 5 8 BIOS Recovery by Crisis Disk 5 8 CHAPTER 6 FRU Field Replaceable Unit List Exploded Diagrams 6 4 FRU List 6 6 Screw List 6 21 CHAPTER 7 Model Definition and Configuration Packard Bell EasyNote TK11BZ TK13BZ 7 3 CHAPTER 8 Test Compatible Components Microsoft Windows 7 Environment Test 8 4 CHAPTER 9 Online Support Information Introd...

Page 10: ...x ...

Page 11: ...CHAPTER 1 Hardware Specifications ...

Page 12: ...sed Front View 1 12 Rear View 1 13 Left View 1 14 Right View 1 15 Base View 1 16 Touchpad Basics 1 17 Using the Keyboard 1 18 Windows Keys 1 19 Hotkeys 1 20 System Block Diagram 1 22 Specification Tables 1 23 Computer specifications 1 23 Processor 1 24 Processor Specifications 1 25 CPU Fan True Value Table TJ100 CPU UMA 1 25 CPU Fan True Value Table TJ100 CPU SG 1 25 System Memory 1 26 Memory Comb...

Page 13: ...lay Supported Resolution GPU Supported Resolution 1 33 Mini Card 1 35 3G Card not available in this model 1 35 Audio Codec and Amplifier 1 35 Audio Interface 1 35 Battery 1 37 VRAM 1 37 USB Port 1 37 AC Adapter 1 38 System Power Management 1 38 Card Reader 1 38 System LED Indicator 1 39 System DMA Specification 1 39 ...

Page 14: ...1 4 ...

Page 15: ... cache 1 60 GHz DDR3 1066 MHz 18 W AMD A50M Fusion Controller Hub System Memory 0 Dual channel DDR3 SDRAM support Up to 4 GB of DDR3 system memory upgradable to 8 GB using two soDIMM modules for 64 bit OS Up to 2 GB of DDR3 system memory for Windows 7 Starter only Display 0 15 6 HD 1366 x 768 resolution high brightness 200 nit Diamond View Technology LED backlit TFT LCD Mercury free environment fr...

Page 16: ...ia Interface with HDCP High bandwidth Digital Content Protection support Storage Subsystem 0 Hard disk drive 250 320 500 640 750 GB or larger 2 in 1 card reader supporting Secure Digital SD Card MultiMediaCard MMC Privacy Control 0 BIOS user supervisor HDD passwords Kensington lock slot Optical Media Drive 0 8X DVD Super Multi double layer drive Read 24X CD ROM 24X CD R 24X CD RW 8X DVD ROM 8X DVD...

Page 17: ...ith 180 cm DC cable Battery 48 Wh 4400 mAh 6 cell Li ion standard battery pack Battery life 4 5 hours ENERGY STAR Special Keys and Controls 0 Keyboard 103 104 107 key Packard Bell FineTip keyboard with independent standard numeric keypad international language support Touchpad Multi gesture touchpad supporting two finger scroll pinch rotate flip Media keys Media control keys printed on keyboard pl...

Page 18: ...ce 2010 preloaded purchase a product key to activate Microsoft Office Starter 2010 Security Norton Internet Security 2010 Multimedia Adobe Photoshop Elements 8 Cyberlink PowerDVD Nero 9 Essentials Gaming WildTangent Packard Bell Edition except China Japan Hong Kong Korea Communication and ISP Microsoft Silverlight Skype Windows Live Essentials Web links and utilities Packard Bell Accessory Store C...

Page 19: ...Hardware Specifications and Configurations 1 9 Environment 0 Temperature Operating 5 C to 35 C Non operating 20 C to 65 C Humidity non condensing Operating 20 to 80 Non operating 20 to 80 ...

Page 20: ...igurations Notebook Tour 0 Top View 0 Figure 1 1 Top View Table 1 1 Top View Icon Item Description 1 Webcam Web camera for video communication for selected models 2 Microphone Internal microphone for recording sound 1 2 3 4 5 6 7 8 9 10 11 ...

Page 21: ...fortable support area for your hands when you use the computer 8 Power Indicates the computer s power status Battery Indicates the computer s battery status 1 Charging The light shows amber when the battery is charging 2 Fully charged The light shows blue when in AC mode 9 Click buttons left and right The left and right buttons function like the left and right mouse buttons 10 TouchPad Touch sensi...

Page 22: ... Closed Front View 0 Figure 1 2 Closed Front View Table 1 2 Closed Front View Icon Item Description 1 2 in 1 card reader Accepts Secure Digital SD MultiMediaCard MMC Note Push to remove install the card Only one card can operate at any given time 1 ...

Page 23: ...Hardware Specifications and Configurations 1 13 Rear View 0 Figure 1 3 Rear View Table 1 3 Rear View Icon Item Description 1 Battery bay Houses the computer s battery pack 1 ...

Page 24: ...ects to a display device e g external monitor LCD projector 3 Ethernet RJ 45 port Connects to an Ethernet 10 100 1000 based network 4 HDMI Connect to HDMI devices 5 USB 2 0 ports Connect to USB 2 0 devices e g USB mouse USB camera 6 Microphone in jack Accepts input from external microphones Headphones speaker line out jack Connects to audio line out devices e g speakers headphones 1 2 3 4 5 6 ...

Page 25: ...ton Ejects the optical disk from the drive 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off Note Insert a paper clip into the emergency eject hole to eject the optical drive tray when the computer is off 6 Kensington lock slot Connects to a Kensington compatible computer security lock Note Wrap the computer security lock cable around an immovable object such as ...

Page 26: ... Icon Item Description 1 Battery bay Houses the computer s battery pack 2 Battery release latch Releases the battery for removal 3 Hard disk bay Houses the computer s hard disk secured with screws Memory compartment Houses the computer s main memory 4 Battery lock Locks the battery in position 1 2 3 4 ...

Page 27: ...Main TouchPad 1 Left Button 2 Right Button 3 Execute Tap twice at the same speed as double clicking a mouse button Quickly click twice Select Tap once Click once Drag Tap twice at the same speed as double clicking a mouse button rest your finger on the TouchPad on the second tap and drag the cursor Click and hold then use finger on the Touchpad to drag the cursor Access context menu Click once NOT...

Page 28: ...on Caps Lock When Caps Lock is on all alphabetic characters typed are in uppercase Num Lock When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when doing a lot of numeric data entry A better solution would be to connect an external keypad Scroll Lock Fn F12 When Scroll Lock is on the screen moves one...

Page 29: ...s F1 Show the help window E Open Windows Explorer F Search for a file or folder D Show the desktop CTRL F Search for computers if you are on a network L Lock your computer if you are connected to a network domain or switch users if you re not connected to a network domain CTRL TAB Moves focus from Start menu to the Quick Launch toolbar to the system tray use RIGHT ARROW or LEFT ARROW to move focus...

Page 30: ... F1 Backup Management Launches the backup application Fn F2 Communication Device On Off Toggles WiFi 3G and Bluetooth on and off using a pop up window Fn F3 Sleep Puts the computer in Sleep mode Fn F4 Display toggle Switches display output between the display screen external monitor if connected and both Fn F5 Display off Turns off the LCD back light Fn F6 Touchpad toggle Turns the touchpad on and...

Page 31: ...s the screen brightness Fn F12 Brightness Up Increases the screen brightness Social Networking Key Launches a social networking website user configurable Volume Up Increases the sound volume Volume Down Decreases the sound volume Speaker toggle Turns the speakers on and off Table 1 11 Keyboard Hotkeys Continued Hot key Icon Function Description ...

Page 32: ...1 22 Hardware Specifications and Configurations System Block Diagram Figure 1 10 System Block Diagram ...

Page 33: ...o optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2 ms half sine Random v...

Page 34: ...tooth Atheros BU12 Broadcom BCM2070 Wireless Atheros HB95 HB97 Broadcom 43225 PCMCIA N A Audio codec Conexant CX20584 Card reader Realtek RTS 5137 eSata N A Item Specification CPU type AMD E350 1 6G dual core E240 1 5G single core CPU package FT1 BGA 413 ball Core Logic Two execution cores A 32 KB instruction and 32 KB data first level cache L1 for each core A 256 KB shared instruction data second...

Page 35: ...U 40 nm 512 KB FT1 0 8 1 25V CPU Temperature C Fan Speed RPM SPL Spec dBA 50 0 0 56 2200 28 63 2400 31 70 2600 34 75 2900 37 95 3200 40 98 3200 40 P state throttling 50 On 95 C OFF 87 C Prochot throttling 50 On 98 C OFF 87 C OS shut down at 100 C H W shut down at 92 C CPU Temperature C Fan Speed RPM SPL Spec dBA 50 0 0 56 2200 28 63 2400 31 70 2600 34 75 2900 37 95 3200 40 98 3200 40 P state throt...

Page 36: ...00 1066Mhz SDRAM memory interface design Supports DIMM Speed 800 1066Mhz SDRAM Support DIMM voltage 1 5V Supports DIMM package 204pin DDRIII SO DIMM Slot 1 MB Slot 2 MB Total Memory MB 512 512 1024 0 1024 1024 1024 0 1024 1024 1024 2048 0 2048 2048 2048 0 2048 2048 2048 4096 0 4096 4096 4096 0 4096 4096 4096 8192 Item Specification Chipset AMD Radeon HD 6310 Graphics Package BGA 413 Ball 19mmX19mm...

Page 37: ...M size 2MB Features Insyde code base Flash ROM 2 MB Support Acer UI Support multi boot Suspend to RAM S3 Disk S4 Various hot keys for system control Support SMBIOS 2 5 PCI2 1 DMI utility for BIOS serial number configurable asset tag Support PXE Support WinFlash Wake on LAN from S3 Wake on LAN from S5 in AC mode System information HDD password Refer to Acer BIOS specification ...

Page 38: ... Item Specification Type Acer 2010 AC7T flat keyboard Total number of keypads 103 US 104 UK 107 JP keys Windows logo key Yes Internal external keyboard work simultaneously Plug USB keyboard to the USB port directly Yes Features Phantom key auto detect Overlay numeric keypad Support independent pgdn pgup pgup home end keys Support reverse T cursor keys Factory configurable different languages by OE...

Page 39: ... WD3200BPVT 22ZEST0 Capacity GB 160 250 320 Bytes per sector 512 512 512 4096 512 512 512 4096 512 512 512 4096 Data heads 2 1 2 1 2 2 2 1 3 2 2 2 Drive Format Disks 1 1 2 1 1 1 Spindle speed RPM 5400 Performance Specifications Buffer size 8MB Interface SATA Fast data transfer rate Gbits sec max 3 0 3 0 3 0 Media data transfer rate Mbytes sec max 106 105 6 159 2 146 9 108 106 105 6 129 146 9 108 1...

Page 40: ...T1 MK7559GSXP WD7500BPVT 22HXZT1 Capacity GB 500 640 750 Bytes per sector 512 512 512 4096 512 4096 4096 Data heads 4 4 4 3 4 4 Drive Format Disks 2 2 2 Spindle speed RPM 5400 Performance Specifications Buffer size 8MB Interface SATA Fast data transfer rate Gbits sec max 3 0 3 0 3 0 Media data transfer rate Mbytes sec max 106 105 6 159 2 146 9 97 159 2 97 170 4 97 DC Power Requirements Voltage tol...

Page 41: ... XA Photo CD multi session Video CD Cd Extra CD CD text DVD DVD VIDEO DVD ROM DVD R 3 9GB 4 7GB DVD R DL DVD RW DVD RAM DVD R DVD R DL DVD RW CD CD DA Red Book Standard Audio CD CD TEXT CD ROM Yellow Book Mode1 2 Standard Data CD ROM XA Mode2 Form1 2 Photo CD Multi Session CD I Green Book Mode2 Form1 2 Ready Bridge CD Extra CD Plus Blue Book Audio Text Video Video CD White Book MPEG1 Video CD R Or...

Page 42: ...0 252 mm Typical White Luminance cd m2 also called Brightness 200 cd m2 Contrast Ratio 400 min 500 type Response Time Optical Rise Time Fall Time msec 8 ms 16 ms Typical Power Consumption watt 5 15 W Weight without inverter 460 max Physical Size mm 360 mm x 210mm x 5 5 max Electrical Interface 1 channel LVDS Viewing Angle degree Horizontal Right CR 10 Left Vertical Upper CR 10 Lower 40 Right 40 Le...

Page 43: ... APU integrated VGA AMD Seymour Supports Supports for DX11 UVD3 0 OpenGL 1 1 GPU core derived from the Manhattan family Internal LVDS support via DP0 Supports for DX11 UVD3 0 OpenGL 1 1 Support for OpenGL 3 1 Multiple display support Four independent display controllers that support true 30 bpp Support for display resolutions up to 4096 2304 30 Hz per display output Supports 2 5 GT s and 5 0 GT s ...

Page 44: ...a throughput TX 1 2Mbits sec RX 1 2Mbits sec Protocol 3 0 HS Interface USB 2 0 Connector type SM06B XSRK ETB Supported protocol USB 1 1 Item Specifications Controller Atheros BU12 Broadcom BCM2070 Broadcom Feature Mini USB module with built in antenna Bluetooth 3 0 Item Specification Vendor Model Chicony CNF9157 Lite on 09P2SF119 Suyin HF1315 S32B OV01 Type 1 3M ...

Page 45: ...k 192kHz sample rate Two independent SPDIF outputs support 16 20 24 bit format and 44 1k 48k 88 2k 96k 192kHz rate Supports line level mono output Supports analog PCBEEP input and features an integrated digital BEEP generator Support two stereo digital microphone input for microphone array AEC BF application Supports legacy analog mixer architecture Supports two GPIO General Purpose Input Output p...

Page 46: ...ng rate Sample rate up to 192Khz resolution VSR Variable Sampling Rate Internal microphone Yes Internal speaker quantity Yes 2W speakers x1 Item Specification Chipset Atheros HB95 HB97 BCM943225 Data throughput 11 54 Mbps up to 270 Mbps for Draft N Protocol 802 11 b g Draft N Interface PCI bus mini PCI socket for wireless module Item Specification ...

Page 47: ... of battery cell 6 4 Package configuration 3S2P 4S1P Item Specification Chipset Seymour Memory size 512MB Interface PCIE GENII Item Specification USB compliance level USB2 0 EHCI 2 Number of USB port s 3 Location one left side two right side Output Current 2 0A for the one USB port in left side 2 0A for the two USB port in right side Item Specification Compliance level HDMI1 3a Data throughput Up ...

Page 48: ...orking G0 S0 Individual devices such as the CPU and hard disc may be power managed in this state Suspend to RAM S3 CPU set power down VGA Suspend PCMCIA Suspend Audio Power Down Hard Disk Power Down CD ROM Power Down Super I O Low Power mode Save to Disk S4 Also called Hibernation Mode System saves all system states and data onto the disc prior to power off the whole system Item Specification Chip...

Page 49: ...acklight Blue color solid on System on Blue color off System off Battery state Charging Amber solid on Battery charging with AC Blue color solid on Battery full Amber blinking Battery abnormal stop charge or batter in low power state Discharging Amber and blinking Battery in critical low state Amber color off Discharging state Legacy Mode Power Management DMA0 Not applicable DMA1 Not applicable DM...

Page 50: ...12 PS 2 compatible mouse IRQ13 Numeric data processor IRQ14 Primary IDE channel IRQ15 Secondary IDE channel IRQ16 High definition audio controller PCI E standard root port PCI standard PCI to PCI bridge IRQ17 Standard Enhanced PCI to USB host controller IRQ18 Standard OpenHCD USB host controller IRQ19 High definition audio controller Standard AHCI 1 0 serial ATA controller Wireless network adapter...

Page 51: ...controller 062 063 Unused 064 Keyboard controller 065 06F Unused 070 071 CMOS RTC 072 073 Alternate RTC address port data port 074 080 Unused 081 08F DMA page registers 090 091 Unused 092 FAST INIT register 093 09F Unused 0A0 0A1 Interrupt controller no 2 0A2 0BF Unused 0C0 0DF DMA controller no 2 0E0 0EF Unused 0F0 0FF Numeric data processor 100 3AF Unused 3B0 3BB VGA 3BC 3BF Unused 3C0 3DF VGA 3...

Page 52: ... System function shipping configuration 4D6 DMA2 extend register 4D7 4FF Unused C00 C01 PCI interrupt register C14 PCI error register C50 C51 Client management register C52 GPM port C6F ISA MISC register CD0 CD1 Power management 2 register CD4 CD5 BIOS RAM register CD6 CD7 Power management register ...

Page 53: ...CHAPTER 2 System Utilities ...

Page 54: ...it 2 13 BIOS Flash Utilities 2 14 DOS Flash Utility 2 15 WinFlash Utility 2 17 Remove HDD BIOS Password Utilities 2 18 Removing BIOS Passwords 2 20 Cleaning BIOS Passwords 2 22 Miscellaneous Tools 2 23 Using Boot Sequence Selector 2 23 Using DMITools 2 24 Using the LAN MAC EEPROM Utility 2 25 Crisis Disk Recovery 2 26 ...

Page 55: ...set the parameter to Enabled To change the boot device without entering the BIOS SETUP press F12 during POST to enter the multi boot menu Navigating the BIOS Utility 0 Six menu options are Information Main Security Boot Exit To navigate through the following Menu use the left and right arrow keys Item use the up and down arrow keys Change parameter value press F5 or F6 Exit Press Esc Load default ...

Page 56: ...of system CPU Speed Speed of the CPU HDD Model Name Model name of HDD0 hard disk drive installed on primary IDE master HDD Serial Number Serial number of HDD0 installed on primary IDE master ATAPI Model Name Model name of Optical device installed in system System BIOS Version System BIOS version 3 5 CPU Type CPU Speed HDD Model Name HDD Serial Number ATAPI Model Name System BIOS Version VGA BIOS V...

Page 57: ... version of system Serial Number Serial number of unit Asset Tag Number Asset tag number of system Product Name Product name of the system Manufacturer Name Manufacturer of system UUID Universally Unique Identifier Table 2 1 BIOS Information Continued Parameter Description ...

Page 58: ...ble N A Video Memory Available memory for video N A Quiet Boot Shows OEM original equipment manufacturer screen during system boot instead of traditional POST screen Option Enabled or Disabled Network Boot Option to boot system from LAN local area network Option Enabled or Disabled F12 Boot Menu Option to use boot menu during POST Option Enabled or Disabled System Time 02 44 56 System Date Total M...

Page 59: ...ties 2 7 D2D Recovery Option to use D2D Recovery function Option Enabled or Disabled SATA Mode Option to set SATA controller mode Option AHCI or IDE Table 2 2 BIOS Main Continued Parameter Description Format Option ...

Page 60: ...r Password Is User password setting Clear or Set HDD Password Is HDD password setting Clear or Set Set Supervisor Password Option to set supervisor password N A Set User Password Option to set user password N A Set HDD Password Option to set HDD password N A Supervisor Password Is Clear Item Specific Help Install or Change the password and the length of password must be greater than one word User ...

Page 61: ...ase sensitive and the length must not exceed 12 alphanumeric characters A Z a z 0 9 Retype the password in the Confirm New Password field IMPORTANT Use care when typing a password Characters do not appear on the screen 3 Press Enter After setting the password the computer sets the User Password parameter to Set NOTE NOTE Password on Boot must be set to Enabled to activate password feature 4 Press ...

Page 62: ...will set Supervisor Password parameter to Clear 4 Press F10 to save changes and exit the BIOS Setup Utility Changing a Password 0 1 Use the and keys to highlight Set Supervisor Password and press Enter The Set Supervisor Password dialog box appears Figure 2 6 Set Supervisor Password 2 Type current password in Enter Current Password field and press Enter 3 Type new password in Enter New Password fi...

Page 63: ...password setting is complete after the user presses Enter If the password entered does not match the current password the screen shows the Setup Warning dialog Figure 2 8 Figure 2 8 Setup Warning Invalid Password If new password and confirm new password strings do not match the Setup Warning dialog appears Figure 2 9 Figure 2 9 Setup Warning Passwords Do Not Match ...

Page 64: ...the module bay Use and keys to select a device and press F5 or F6 to change the value Figure 2 10 BIOS Boot Boot priority order Item Specific Help Use or to select a 1 Network Boot Atheros Boot Agent 2 USB FDD 3 HDD0 WDC WD6400BPVT 22HXZT1 4 USB HDD 5 USB CDROM 6 ATAPI CDROM TSSTcorp CDDVDW TS L633F 3 5 device then press F5 to move it down the list or F6 to move it up the list Press Esc to escape ...

Page 65: ...it BIOS utility and save setup item changes to system Exit Discarding Changes Exit BIOS utility without saving setup item changes to system Load Setup Default Load default values for all setup items Discard Changes Load previous values of all setup items Save Changes Save setup item changes to system Exit Saving Changes Item Specific Help Exit System Setup and save 3 5 your changes Exit Discarding...

Page 66: ...overy Disc is not available create one before Flash utility is used NOTE NOTE Do not install memory related drivers XMS EMS DPMI when Flash is used NOTE NOTE Use AC adaptor power supply when running Flash utility If battery pack does not contain power to finish loading BIOS Flash do not boot system Perform the following to run Flash 1 Prepare a bootable USB HDD 2 Copy Flash utilities to bootable U...

Page 67: ...DD to Update BIOS move USB HDD to position 1 Figure 2 12 BIOS Boot 3 Insert the USB HDD and reboot computer Boot priority order Item Specific Help Use or to select a 1 Network Boot Atheros Boot Agent 2 USB FDD 3 HDD0 WDC WD6400BPVT 22HXZT1 4 USB HDD 5 USB CDROM 6 ATAPI CDROM TSSTcorp CDDVDW TS L633F 3 5 device then press F5 to move it down the list or F6 to move it up the list Press Esc to escape ...

Page 68: ...when finished NOTE NOTE If AC power is not connected the following message is shown Figure 2 14 Plug in the AC power to continue Figure 2 14 AC Power Warning C zq8_006t Reading file Flash package mode Option bios ecbp Please do not remove the AC power Insyde Flash Utility for InsydeH20 Version 1 3z Initializing Current BIOS Model name ZQ8 New BIOS Model name ZQ8 Current BIOS version V0 06t New BIO...

Page 69: ...Utilities 2 17 WinFlash Utility 0 Perform the following to use the WinFlash Utility 1 Double click WinFlash executable 2 Click OK to begin update A progress screen is shown Figure 2 15 Figure 2 15 InsydeFlash ...

Page 70: ...TE NOTE If the HDD password is incorrectly entered three times an error is generated Figure 2 16 Figure 2 16 Password Error Status To reset the HDD password perform the following 1 From Password Error Status dialog shown in Figure 2 16 press Enter to continue 2 The Enter Unlock Password dialog Figure 2 18 is shown Figure 2 17 Unlock Password Key NOTE NOTE An key code is generated for use with unlo...

Page 71: ...format UnlockHD key code with the code noted in the Figure 2 18 Example UnlockHD 76943488 The command generates a password which can be used for unlocking the HDD Password 46548274 Figure 2 19 Unlock Password 5 On original device enter password Figure 2 19 in Enter Unlock Password dialog Figure 2 18 ...

Page 72: ...r or Supervisor passwords open the DIMM door and use a metal instrument to short the R582 point Figure 2 20 CMOS Jumper Software method If wrong supervisor password is entered three times the message System will halt is displayed on screen Figure 2 21 Supervisor Password Error ...

Page 73: ...S menu item Power on Password is set to Enabled then Crisis Recovery disc must be used Method 2 0 If BIOS menu item Power on Password is set to Disabled 1 Boot to DOS and execute ClearSuPw exe Figure 2 22 Figure 2 22 Clear Supervisor Password Utility 2 When message Clear the SU Pws completely is displayed supervisor password has been removed ...

Page 74: ...red by initiating the Crisis Disk Recovery procedure See Crisis Disk Recovery To clean the User or Supervisor passwords perform the following steps 1 At the DOS prompt enter clnpwd exe 2 Press 1 or 2 to clean the desired password shown on the screen Figure 2 23 Clean BIOS Password 3 The on screen message shows function success or failure ...

Page 75: ...without accessing the BIOS To use Boot Sequence Selector perform the following steps 1 Enter into DOS 2 Execute BS exe to show the usage screen Figure 2 24 Figure 2 24 Boot Sequence Selector 3 Select the desired boot sequence by entering the corresponding sequence For example enter BS 2 to change the boot sequence to HDD CD ROM LAN Floppy ...

Page 76: ...characters dmitools ws xxxx Write serial number to EEPROM max 22 characters dmitools wu xxxx Write uuid to EEPROM dmitools wa xxxx Write asset tag to EEPROM max 32 characters The following examples show the commands and the corresponding output information Read DMI Information from Memory Input dmitools r Output Manufacturer Type1 Offset04h Packard Bell Product Name Type1 Offset05h xxxxx Serial Nu...

Page 77: ... text editor Ex Notepad to open the MAC CFG file See the MAC CFG contents in Figure 2 25 Figure 2 25 LAN MAC EEPROM Table 2 5 LAN MAC EEPROM 2 Enter into DOS 3 Run the MAC BAT file to write MAC values to EEPROM Figure 2 26 LAN MAC EEPROM 4 Reboot the system when the process has completed Parameter Description WriteData 001122334455 MAC value StartAddr 7A MAC address WriteLeng 6 MAC value length Ke...

Page 78: ...Disk Recovery 0 1 Plug in the USB flash disk 2 Select the Fast Format option and click Start Then click Next Figure 2 27 USB Flash Crisis Disk 3 Click Format and then Exit to complete the operation Figure 2 28 USB Flash Crisis Disk ...

Page 79: ...sis Disk NOTE NOTE Do not place any other fd files to the USB flash disk root directory 5 Plug in the USB Flash Disk without AC plug 6 Press Fn Esc keys and hold them down then plug in AC power The power button flashes orange 7 Press Power button and the system will enter crisis mode to flash the BIOS P5WE6x64 fd ...

Page 80: ...2 28 System Utilities ...

Page 81: ...CHAPTER 3 Machine Maintenance Procedures ...

Page 82: ...moval 3 17 WLAN Board Installation 3 17 RTC Battery Removal 3 18 RTC Battery Installation 3 18 HDD Hard Disk Drive Module Removal 3 19 HDD Module Installation 3 20 Upper Cover Removal 3 21 Upper Cover Installation 3 23 Speaker Removal 3 24 Speaker Installation 3 25 Power Board Removal 3 26 Power Board Installation 3 26 Touchpad Removal 3 27 Touchpad Installation 3 27 USB Board Removal 3 28 USB Boa...

Page 83: ... Camera Module Removal 3 46 Camera Module Installation 3 47 LCD Panel Removal 3 48 LCD Panel Installation 3 49 LCD Bracket Removal 3 50 LCD Bracket Installation 3 50 LVDS Cable Removal 3 51 LVDS Cable Installation 3 52 Microphone Set Removal 3 53 Microphone Set Installation 3 53 WLAN Antenna Removal 3 54 WLAN Antenna Installation 3 54 ...

Page 84: ...3 4 ...

Page 85: ...g the removal and installation of components make sure all available cable channels and clips are used and that the cables are installed in the same position All prerequisites must be completed prior to starting maintenance Recommended Equipment 0 The following equipment are recommended to do the following maintenance procedures Wrist grounding strap and conductive mat Flat screwdriver Philips scr...

Page 86: ... what components may need to be removed and installed during servicing Figure 3 1 Maintenance Flow Battery Keyboard ODD Module Base Door WLAN Module Mainboard RTC Battery SD Dummy Card LCD Module LCD Bezel LCD Panel Camera Antennas DIMM Modules Microphone LVDS Cable HDD Module Upper Cover USB Board Bluetooth Board Power Board ODD Board Speaker Touchpad DC IN Cable Fan Heatsink LCD Brackets ...

Page 87: ...d install sequence Follow the order of the sequence to avoid damage to any of the hardware components Do the following prior to starting any maintenance procedures 1 Remove power A from the system and peripherals 2 Remove all cables from system Figure 3 2 AC Adapter Outlet 3 Put system on a stable work surface A ...

Page 88: ...ure 3 3 3 Push and hold battery release latch B to release position Figure 3 3 4 Lift battery pack C from battery bay Figure 3 3 Figure 3 3 Battery IMPORTANT Follow local regulations for battery C disposal Figure 3 3 Battery Pack Installation 0 1 Hold latch B in release position and install battery C Figure 3 3 2 Lock battery lock unlock latch A Figure 3 3 B A C ...

Page 89: ...my Card Removal 0 1 Push dummy card A in to release it from the spring latch Figure 3 4 2 Remove dummy card A Figure 3 4 Figure 3 4 Dummy Card Dummy Card Installation 0 1 Insert dummy card A Figure 3 4 2 Push card until spring latch locks A ...

Page 90: ...ack Removal 1 Release seven 7 latches from the keyboard Figure 3 5 Figure 3 5 Keyboard Latches 2 Turn the keyboard over so that the keys are face down on the palm rest C Figure 3 6 3 Disconnect keyboard FPC A from mainboard connector B Figure 3 6 Figure 3 6 Keyboard FPC C C B A ...

Page 91: ...ector is locked Keyboard Installation 0 1 Put the keyboard face down on the palm rest C Figure 3 6 2 Connect keyboard FPC A to mainboard connector B Figure 3 6 3 Turn the keyboard over and align the keyboard with the indentation in the upper cover 4 Press down to secure the latches on the upper cover Figure 3 5 5 Install battery ...

Page 92: ... Removal 1 Remove one 1 screw A from lower cover Figure 3 7 Figure 3 7 ODD Module in Lower Cover 2 Remove ODD module B from ODD bay Figure 3 7 3 Remove two 2 screws C from ODD module Figure 3 8 4 Remove ODD bracket D from ODD module 5 Remove ODD bezel E from ODD module Figure 3 8 ODD Module A B C C E D ...

Page 93: ... E on ODD module Figure 3 8 2 Install ODD bracket D on ODD module and secure two 2 screws C Figure 3 8 3 Insert ODD module B into ODD module bay Figure 3 7 4 Install and secure screw A to lower cover Figure 3 7 5 Install battery ID Size Quantity Screw Type A M2 5 6 0 1 C M2 0 3 0 2 ...

Page 94: ... base door B on lower cover Figure 3 9 2 Remove two 2 screws A Figure 3 9 3 Remove door from lower cover Figure 3 9 Base Door Base Door Installation 0 1 Insert door flanges into slots B on lower cover Figure 3 9 2 Secure door to lower cover with two 2 screws A Figure 3 9 3 Install battery pack C B A ...

Page 95: ... DIMM Dual In line Memory Module Module Removal 0 Prerequisite Base Door Removal 1 Find DIMM D in the component bay Figure 3 10 Figure 3 10 Component Location 2 Push DIMM clips A outwards Figure 3 11 Figure 3 11 DIMM Modules A B C D A B ...

Page 96: ...tor B Figure 3 11 4 Repeat steps 2 and 3 for remaining modules DIMM Module Installation 0 1 Connect DIMM into mainboard connector B Figure 3 11 2 Push down on DIMM until module clips A lock in position Figure 3 11 3 Repeat steps 2 and 3 for remaining modules 4 Install base door ...

Page 97: ...es from WLAN board Figure 3 12 Figure 3 12 WLAN Board 3 Remove one 1 screw C Figure 3 12 4 Remove WLAN board from mainboard connector D Figure 3 12 WLAN Board Installation 0 1 Put WLAN board into mainboard connector D Figure 3 12 2 Install and secure one 1 screw D Figure 3 12 3 Install main B and auxiliary A antenna cables on WLAN board Figure 3 12 4 Install base door ID Size Quantity Screw Type D...

Page 98: ...he RTC battery in using the gap in the mainboard connector A to release the battery Figure 3 13 Figure 3 13 RTC Battery IMPORTANT Follow local regulations for battery Figure 3 13 disposal 3 Remove RTC battery from mainboard connector Figure 3 13 RTC Battery Installation 0 1 Put RTC battery A into the mainboard connector and press down to secure it Figure 3 13 2 Install base door A ...

Page 99: ...nt bay Figure 3 14 2 Remove one 1 screw A Figure 3 14 Figure 3 14 HDD Module 3 Slide HDD module away from the mainboard connector B to disconnect it Figure 3 14 4 Lift HDD module from component bay 5 Remove four 4 screws C from HDD bracket D Figure 3 15 Figure 3 15 HDD Module 6 Remove HDD bracket D from HDD module A B C C C C B D B D ...

Page 100: ...r 4 screws C to secure HDD brackets D to HDD module Figure 3 15 3 Put HDD module into component bay Figure 3 14 4 Slide the HDD module towards the mainboard connector B to secure it Figure 3 14 5 Install one 1 screw A to secure HDD module Figure 3 14 6 Install base door ID Size Quantity Screw Type A M2 5 8 0 1 C M3 0 3 0 4 ...

Page 101: ...requisite HDD Hard Disk Drive Module Removal 1 Remove fourteen 14 securing screws from the lower cover Figure 3 16 Figure 3 16 Lower Cover Screw Location 2 Remove eight 8 securing screws A from the upper cover Figure 3 17 Figure 3 17 Upper Cover Screw Location A ...

Page 102: ... the upper cover up to release the latches securing it to the lower cover Figure 3 18 Figure 3 18 Lower Cover Removal 4 Continue lifting along the edges of the upper cover to release the latches Figure 3 19 Figure 3 19 Lower Cover Removal 5 Remove the upper cover from the lower cover B ...

Page 103: ...9 2 Press down on the edges of the upper cover to secure the latches 3 Install and secure eight 8 screws A to upper cover Figure 3 17 4 Install and secure fourteen 14 screws to the lower cover Figure 3 16 5 Install HDD module ID Size Quantity Screw Type Green Callout M2 0 3 0 4 Red Callout M2 5 8 0 10 A M2 5 5 0 red call out 8 ...

Page 104: ...over Removal 1 Find speaker A on upper cover Figure 3 20 Figure 3 20 Upper Cover Component Location 2 Remove speaker cable B from cable guides C Figure 3 21 3 Remove two 2 screws D from upper cover Figure 3 21 Figure 3 21 Speaker 4 Remove speaker from upper cover A B C D C B ...

Page 105: ...Speaker Installation 0 1 Install speaker A on upper cover Figure 3 20 2 Install and secure two 2 screws D Figure 3 21 3 Install speaker cable B into cable guides C Figure 3 21 4 Install upper cover ID Size Quantity Screw Type D M2 5 3 0 2 ...

Page 106: ...om upper cover Figure 3 22 3 Remove one 1 screw B Figure 3 22 Figure 3 22 Power Board 4 Remove power board from upper cover Power Board Installation 0 1 Install power board B on upper cover Figure 3 20 2 Install power board FFC A on upper cover Figure 3 22 3 Install and secure one 1 screw B to lower cover Figure 3 22 4 Install upper cover ID Size Quantity Screw Type B M2 5 3 0 1 B A ...

Page 107: ...ng the grounding tape and remove grounding tape D from touchpad Figure 3 23 5 Remove touchpad from upper cover Touchpad Installation 0 1 Install touchpad C on upper cover Figure 3 20 2 Lift plastic cover C and install grounding tape D onto touchpad Figure 3 23 NOTE NOTE Make sure the grounding tape is touching the connective section of the touchpad as shown in Figure 3 23 3 Connect touchpad FFC A ...

Page 108: ... Figure 3 24 Component Location 2 Remove adhesive tape securing the USB board FFC Figure 3 25 3 Disconnect USB board FFC A from module connector B Figure 3 25 4 Disconnect and remove USB board FFC A from mainboard connector C Figure 3 25 Figure 3 25 USB Module 5 Remove screw D from lower cover Figure 3 25 6 Remove USB module from lower cover C A B D C A B ...

Page 109: ...board F on lower cover Figure 3 24 2 Install and secure screw D to lower cover Figure 3 25 3 Connect USB board FFC A to module connector B Figure 3 25 4 Connect USB board FFC A to mainboard connector C Figure 3 25 5 Install upper cover ID Size Quantity Screw Type D M2 5 3 0 1 ...

Page 110: ...ector A Figure 3 26 Figure 3 26 ODD Board 3 Remove screw B from lower cover Figure 3 26 4 Remove ODD board from lower cover ODD Board Installation 0 1 Install USB module C on lower cover Figure 3 24 2 Install and secure screw B to lower cover Figure 3 26 3 Connect ODD board FFC to mainboard connector A Figure 3 26 4 Install upper cover ID Size Quantity Screw Type B M2 5 5 0 1 B A ...

Page 111: ...onnect Bluetooth cable B from Bluetooth board connector A Figure 3 27 Figure 3 27 Bluetooth Module 3 Remove the Bluetooth board from the lower cover Figure 3 27 Bluetooth Board Installation 0 1 Connect Bluetooth cable B to Bluetooth board connector A Figure 3 27 2 Install and secure Bluetooth board to lower cover Figure 3 27 3 Install upper cover A B B ...

Page 112: ...8 Figure 3 28 Mainboard Location 2 Remove Bluetooth cable B from cable guides Figure 3 28 3 Disconnect LVDS cable from mainboard connector C Figure 3 28 4 Disconnect microphone cable from mainboard connector D Figure 3 28 5 Remove four 4 screws E from the mainboard and thermal module Figure 3 28 6 Put computer with the LCD module flat on the surface Figure 3 29 E E A D B C ...

Page 113: ...9 Mainboard 8 Lift the mainboard from the lower cover and turn it over onto the LCD panel Figure 3 30 CAUTION Do not remove the mainboard completely The DC IN cable is still connected to the mainboard Figure 3 30 Mainboard 9 Disconnect the DC IN cable from the mainboard connector F Figure 3 30 10 Remove mainboard from the device F ...

Page 114: ... protective cover over the LCD panel Figure 3 29 4 Connect DC IN cable to mainboard connector F Figure 3 30 5 Put mainboard into lower cover Figure 3 28 6 Install and secure four 4 screws E to mainboard Figure 3 28 7 Connect LVDS cable C to mainboard connector Figure 3 28 8 Connect microphone cable D to mainboard connector Figure 3 28 9 Put Bluetooth cable B into cable guides Figure 3 28 10 Instal...

Page 115: ...ect fan cable from mainboard connector B Figure 3 32 3 Remove adhesive tape C securing the fan to the heatsink Figure 3 32 4 Remove fan from heatsink Fan Installation 0 1 Put flat edge of fan next to heatsink Figure 3 32 2 Secure fan to heatsink with adhesive tape C Figure 3 32 3 Connect fan to mainboard connector B Figure 3 32 4 Install mainboard A C B ...

Page 116: ...an Removal 1 Find heatsink A on mainboard Figure 3 33 2 Remove four 4 thermal screws B from heatsink Figure 3 33 3 Loosen two 2 captive screws C from heatsink Figure 3 33 Figure 3 33 Thermal Module 4 Remove heatsink from mainboard Figure 3 34 Thermal Module C B 1 2 3 4 B ...

Page 117: ...g a lint free cloth or cotton swab and Isopropyl Alcohol Acetone or other approved cleaning agent 2 Apply small amount of thermal grease to center of CPU NOTE NOTE Force used during installation of thermal module is sufficient to spread grease over CPU top 3 Install and secure four 4 thermal screws B in numerical order from one 1 to four 4 to mainboard Figure 3 32 4 Install and secure two 2 captiv...

Page 118: ...3 38 Machine Maintenance Procedures ID Size Quantity Screw Type B ICW50 CPU Thermal Screw 4 ...

Page 119: ...CD Liquid Crystal Display Module Removal 0 Prerequisite Mainboard Removal 1 Remove four 4 screws A from LCD hinges Figure 3 36 Figure 3 36 LCD Hinge Screws 2 Remove the upper cover from the LCD module Figure 3 37 Figure 3 37 LCD Module A A ...

Page 120: ...re moved away from the device to avoid damage during removal LCD Module Installation 0 1 Align LCD hinges with the hinge guides on the upper cover Figure 3 37 2 Install and secure four 4 screws A Figure 3 36 3 Install mainboard ID Size Quantity Screw Type A M2 5 5 0 4 ...

Page 121: ...erequisite Mainboard Removal 1 Find DC IN Direct Current Input cable A in lower cover Figure 3 38 Figure 3 38 DC IN Cable Location 2 Remove DC IN cable from cable guides B Figure 3 39 Figure 3 39 DC IN Cable 3 Remove DC IN cable from lower cover Figure 3 39 A B ...

Page 122: ...3 42 Machine Maintenance Procedures DC Cable Installation 0 1 Install DC IN cable to lower cover A Figure 3 38 2 Install DC IN cable into cable guides B Figure 3 39 3 Install mainboard ...

Page 123: ...quisite LCD Liquid Crystal Display Module Removal 1 Remove two screw caps Figure 3 40 2 Remove two 2 screws A from the LCD module Figure 3 40 Figure 3 40 LCD Bezel 3 Lift the bottom of the bezel up releasing it from the latches Figure 3 41 Figure 3 41 LCD Bezel A ...

Page 124: ...3 44 Machine Maintenance Procedures 4 Continue releasing the latches along the sides of the bezel Figure 3 42 Figure 3 42 LCD Bezel 5 Lift the bezel from LCD module Figure 3 43 Figure 3 43 LCD Bezel ...

Page 125: ...ut LCD bezel on the LCD module Figure 3 40 2 Press along the edges of the LCD bezel to secure the latches on the LCD module 3 Install and secure two 2 screws A to the LCD bezel Figure 3 40 4 Install LCD module to lower cover ID Size Quantity Screw Type A M2 5 6 0 2 ...

Page 126: ... 1 Find the camera module A in the LCD module Figure 3 44 Figure 3 44 Camera Module Location 2 Disconnect the camera cable B from the camera module connector C Figure 3 45 NOTE NOTE Take care not to damage the cable Figure 3 45 Camera Cable 3 Lift the camera module from the LCD cover A B B C ...

Page 127: ...ine Maintenance Procedures 3 47 Camera Module Installation 0 1 Put camera module A on the LCD module Figure 3 44 2 Connect the camera cable B to the camera module connector C Figure 3 45 3 Install LCD bezel ...

Page 128: ...quisite LCD Bezel Removal 1 Remove the four 4 securing screws A from the LCD panel B Figure 3 46 Figure 3 46 LCD Panel 2 Remove the LVDS cable C from the cable guides Figure 3 47 Figure 3 47 LVDS Cable 3 Lift the LCD panel B from LCD cover Figure 3 46 A A A A B C ...

Page 129: ...nel Installation 0 1 Put LCD panel B on the LCD cover Figure 3 46 2 Put LVDS cable C in the cable guides Figure 3 47 3 Install and secure four 4 screws A to the LCD panel Figure 3 46 4 Install LCD bezel ID Size Quantity Screw Type A M2 5 4 0 6 ...

Page 130: ... 6 screws A Figure 3 48 Figure 3 48 LCD Bracket 2 Remove LCD bracket from the LCD panel LCD Bracket Installation 0 1 Put LCD bracket on the LCD panel Figure 3 48 2 Install and secure six 6 screws A to the LCD bracket Figure 3 48 3 Install LCD panel to LCD cover ID Size Quantity Screw Type A M2 0 3 0 6 A A ...

Page 131: ...e LVDS Low voltage Differential Signaling cable A from the adhesive on the rear of the LCD panel Figure 3 49 Figure 3 49 LVDS Cable 2 Starting from the top remove the clear mylar tape B Figure 3 50 3 Disconnect the LVDS cable from the LCD panel connector C Figure 3 50 Figure 3 50 LVDS Cable A B C ...

Page 132: ...e Procedures LVDS Cable Installation 0 1 Put LVDS cable into the LCD panel connector C and secure the clear mylar tape B Figure 3 50 2 Put LVDS cable A on the rear of the LCD panel Figure 3 49 3 Install LCD panel to LCD cover ...

Page 133: ...esive tape B securing the microphone cable Figure 3 51 3 Remove tabs C away from microphone set Figure 3 51 4 Remove microphone set from LCD cover Microphone Set Installation 0 1 Put microphone set on LCD cover Figure 3 51 2 Fold tabs C over to secure microphone set Figure 3 51 3 Put adhesive tape onto microphone cable to secure it to LCD cover Figure 3 51 4 Install LCD panel A B C ...

Page 134: ...Figure 3 52 WLAN Antenna 2 Lift foil C from antenna cables Figure 3 52 3 Remove antenna cables from cable guides Figure 3 52 WLAN Antenna Installation 0 1 Put antenna cables into cable guides Figure 3 52 2 Replace foil C to secure antenna cables Figure 3 52 3 Put black A and white B antennas onto LCD cover Figure 3 52 4 Install LCD panel A B C C ...

Page 135: ...CHAPTER 4 Troubleshooting ...

Page 136: ...ure 4 8 Touchpad Failure 4 9 Internal Speaker Failure 4 10 Microphone Failure 4 12 USB Failure 4 13 Wireless Failure 4 14 Bluetooth Failure 4 15 Card Reader Failure 4 16 Thermal Module Failure 4 17 Cosmetic Failure 4 18 Other Functions Failure 4 19 Intermittent Problems 4 20 Undetermined Problems 4 20 Post Codes 4 21 ...

Page 137: ...led information as possible about the problem 2 If possible verify the symptoms by re creating the failure through diagnostic tests or repeating the operation that led to the problem 3 Use Table 4 1 with the verified symptom to determine the solution 4 If the Issue is still not resolved refer to Online Support Information NOTE NOTE Do not replace non defective FRU parts Table 4 1 Common Problems S...

Page 138: ...ween the computer and the outlet 3 Remove all surge protectors between the computer and the electrical outlet Plug the computer directly into a known serviceable electrical outlet 4 Disconnect the power and open the casing to check the thermal unit and fan airways are free of obstructions 5 Remove all external and non essential hardware connected to the computer that are not necessary to boot the ...

Page 139: ...pressing Fn F5 Reference product pages for specific model procedures 2 Make sure the computer has power by checking for one of the following Fans start up Status LEDs illuminate If no power refer to Power On Issues 3 Drain stored power by removing the power cable and battery Hold the power button for 10 seconds 4 Connect the power and reboot the computer 5 Connect an external monitor to the comput...

Page 140: ...st the brightness to its highest level Refer to the User Manual for instructions on adjusting the settings If the display is too dim at the highest brightness setting the LCD is faulty and should be replaced Refer to Disassembly Process 3 Check the display resolution is correctly configured Minimize or close all Windows If display size is only abnormal in an application check the view settings and...

Page 141: ...Troubleshooting 4 7 LCD Failure 0 If the LCD fails perform the following Figure 4 3 LCD Failure ...

Page 142: ...4 8 Troubleshooting Keyboard Failure 0 If the Keyboard fails perform the following Figure 4 4 Keyboard Failure ...

Page 143: ...Troubleshooting 4 9 Touchpad Failure 0 If the Touchpad fails perform the following Figure 4 5 Touchpad Failure ...

Page 144: ...ine that The device is properly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other Devices 3 If updated recently roll back the audio driver to the previous version 4 Remove and reinstall the audio driver 5 Make sure that all volume controls are set mid range Click the volume icon on the taskbar Drag the slider to 50 Confirm tha...

Page 145: ...evices clear by default 7 Select Speakers and click Configure to start Speaker Setup Follow the on screen prompts to configure the speakers 8 Remove any recently installed hardware or software 9 Restore system and file settings from a known good date using System Restore 10 If the issue is remains repeat step 9 selecting an earlier time and date 11 Reinstall the operating system 12 If the issue is...

Page 146: ...Devices clear by default The microphone appears on the Recording tab 3 Right click on the microphone and select Enable 4 Select the microphone then click Properties Select the Levels tab 5 Increase the volume to the maximum setting and click OK 6 Test the microphone hardware Select the microphone and click Configure Select Set up microphone Select the microphone type from the list and click Next F...

Page 147: ...Troubleshooting 4 13 USB Failure 0 If the USB fails perform the following Figure 4 8 USB Failure ...

Page 148: ...4 14 Troubleshooting Wireless Failure 0 If the wireless fails perform the following Figure 4 9 Wireless Failure ...

Page 149: ...Troubleshooting 4 15 Bluetooth Failure 0 If the wireless fails perform the following Figure 4 10 Bluetooth Failure ...

Page 150: ...4 16 Troubleshooting Card Reader Failure 0 If the card reader fails perform the following Figure 4 11 Card Reader Failure ...

Page 151: ...Troubleshooting 4 17 Thermal Module Failure 0 If the thermal module fails perform the following Figure 4 12 Thermal Module Failure ...

Page 152: ...4 18 Troubleshooting Cosmetic Failure 0 If there are any cosmetic defects perform the following Figure 4 13 Cosmetic Failure ...

Page 153: ...Troubleshooting 4 19 Other Functions Failure 0 1 Check if drives are functioning correctly 2 Check if external modules are functioning correctly 3 Change mainboard to check if current one is defective ...

Page 154: ...hort circuit is suspected or whether the system is inoperative Perform the following procedures to isolate the failing FRU do not isolate non defective FRU NOTE NOTE Verify that all attached devices are supported by the computer NOTE NOTE Verify that the power supply being used at the time of the failure is operating correctly Refer to Power On Issues 1 Remove power from the computer 2 Visually ch...

Page 155: ...eserve 0xD0 0xD7 OEM Reserve 0xE8 0xEB Reserved 0xD8 0xE0 0xE5 0xE7 0xEC 0xF8 Table 4 3 SEC Phase POST Code Table Functionality Name Include PostCode h Phase PostCode Description SEC_SYSTEM_POWER_ON SEC 01 CPU power on and switch to Protected mode SEC_BEFORE_MICROCODE_PATCH SEC 02 Patching CPU microcode SEC_AFTER_MICROCODE_PATCH SEC 03 Setup Cache as RAM SEC_ACCESS_CSR SEC 04 PCIE MMIO Base Addres...

Page 156: ...INIT PEI 79 SMBUS Early Initialization PEI_PROGRAM_CLOCK_GEN PEI 7A Clock Generator Initialization PEI_IGD_EARLY_INITIAL PEI 7B Internal Graphic device early Initialization PEI_HECI_INIT PEI 7C HECI Initialization PEI_WATCHDOG_INIT PEI 7D Watchdog timer Initialization PEI_MEMORY_INIT PEI 7E Memory Initial for Normal boot PEI_MEMORY_INIT_FOR_CRISIS PEI 7F Memory Initial for Crisis Recovery PEI_MEMO...

Page 157: ...REGION DXE 47 Setup Legacy Region service DXE_SB_INIT DXE 48 South Bridge Middle initialization DXE_IDENTIFY_FLASH_DEVICE DXE 49 Identify Flash device DXE_FTW_INIT DXE 4A Fault Tolerant Write verification DXE_VARIABLE_INIT DXE 4B Variable Service initialization DXE_VARIABLE_INIT_FAIL DXE 4C Fail to initial Variable Service DXE_MTC_INIT DXE 4D MTC Initial DXE_CPU_INIT DXE 4E CPU Middle Initializati...

Page 158: ... BDS 10 Enter BDS entry BDS_INSTALL_HOTKEY BDS 11 Install Hotkey service BDS_ASF_INIT BDS 12 ASF Initialization BDS_PCI_ENUMERATION_START BDS 13 PCI enumeration BDS_BEFORE_PCIIO_INSTALL BDS 14 PCI resource assign complete BDS_PCI_ENUMERATION_END BDS 15 PCI enumeration complete BDS_CONNECT_CONSOLE_IN BDS 16 Keyboard Controller Keyboard and Mouse initialization BDS_CONNECT_CONSOLE_OUT BDS 17 Video d...

Page 159: ...Setup Menu BDS_ENTER_BOOT_MANAGER BDS 2A Enter Boot manager BDS_BOOT_DEVICE_SELECT BDS 2B Try to boot system to OS BDS_EFI64_SHADOW_ALL_LEGACY_RO M BDS 2C Shadow Misc Option ROM BDS_ACPI_S3SAVE BDS 2D Save S3 resume required data in RAM BDS_READY_TO_BOOT_EVENT BDS 2E Last Chipset initial before boot to OS BDS_GO_LEGACY_BOOT BDS 2F Start to boot Legacy OS BDS_GO_UEFI_BOOT BDS 30 Start to boot UEFI ...

Page 160: ... system configuration stage2 S3_BEFORE_RELOCATE_SMM_BASE PEI C7 Relocate SMM BASE during S3 resume S3_BEFORE_MP_INIT PEI C8 Multi processor initial during S3 resume S3_BEFORE_RESTORE_ACPI_CALLBACK PEI C9 Start to restore system configuration in SMM S3_AFTER_RESTORE_ACPI_CALLBACK PEI CA Restore system configuration in SMM complete S3_GO_TO_FACS_WAKING_VECTOR PEI CB Back to OS Table 4 8 ACPI Functio...

Page 161: ...all ACPI disable function SMM_ACPI_DISABLE_END SMM 0xA9 ACPI disable function complete Table 4 10 InsydeH2ODDT Debugger POST Code Table Functionality Name Include PostCode h PostC ode Description Used by Insyde debugger 0x0D Waiting for device connect Used by Insyde debugger 0xD0 Waiting for device connect Used by Insyde debugger 0xD1 InsydeH2ODDT Ready Used by Insyde debugger 0xD2 EHCI not found ...

Page 162: ...4 28 Troubleshooting ...

Page 163: ...CHAPTER 5 Jumper and Connector Locations ...

Page 164: ... Locations 5 3 USB Board Jumper and Connector Locations 5 5 Power Board Jumper and Connector Locations 5 6 Clearing Password Check and BIOS Recovery 5 7 Clearing Password Check 5 7 Clear CMOS Jumper 5 8 BIOS Recovery by Crisis Disk 5 8 ...

Page 165: ...LVDS1 Connect to LED CCFL Panel JCR1 Connector of 2 in 1 Card Reader JSPK1 Connect to Right Speaker JLED1 Connect to Power board with FFC JSPK2 Connect to Left Speaker JMIC2 Connect to Internal MIC JKB1 Connect to Keyboard SW1 SW2 Left button Right button JTP1 Connect to Touchpad with FFC LED1 LED2 Power State Indicator JUSB2 Connect to USB board with FFC LED3 LED4 Battery Charging Indicator ...

Page 166: ...DC IN Jack JBT1 Connect JBT1 to BT With Cable JDIMM1 JDIMM2 DDR3 Memory Socket JHDD1 Connect to SATA HDD JCRT1 Connector of D Sub JODD1 Connect to SATA ODD JRJ45 RJ45 of GLAN JFAN1 Connect to FAN JHDMI1 HDMI Connector JSPK1 Connect to external speaker JMINI1 Connector of WLAN Module JSPK2 Connect to external speaker JUSB1 USB Connector U22 APU JMIC1 Connect to External Microphone U31 FCH ...

Page 167: ...Jumper and Connector Locations 5 5 USB Board Jumper and Connector Locations 0 Figure 5 3 USB Board Table 5 3 USB Board Item Description JUSB1 JUSB2 USB connector JP1 Connect to mainboard w FFC ...

Page 168: ...6 Jumper and Connector Locations Power Board Jumper and Connector Locations 0 Figure 5 4 Power Board Top Figure 5 5 Power Board Bottom Table 5 4 Power Board Item Description JP1 Connect to mainboard w FFC ...

Page 169: ...rd and or User Password for a security reason BIOS will ask the password during systems POST or when systems enter to BIOS Setup menu However once it is necessary to bypass the password check users need to short the HW Gap to clear the password by the following steps 1 Remove power from the system 2 Remove HDD AC and Battery 3 Disconnect the RTC Battery 4 Locate the R582 jumper 5 Use an electric c...

Page 170: ...re the BIOS firmware to a successful one once the previous BIOS flashing process failed BIOS Recovery Hot key 0 The system provides a function hot key Fn Esc for enable BIOS Recovery process when system is powered on during BIOS POST To use this function it is strongly recommended to have the AC adapter and Battery present If this function is enabled the system will force the BIOS to enter a speci...

Page 171: ...he USB storage disk using the Fast Format option 2 Save ROM file file name NEW70x64 fd to the root directory of USB storage Make sure that there is no other BIOS file saved in the same directory 3 Plug USB storage into USB port 4 Press Fn ESC button then plug in AC power 5 The Power button flashes once 6 Press Power button to initiate system CRISIS mode 7 When CRISIS is complete the system auto re...

Page 172: ...5 10 Jumper and Connector Locations ...

Page 173: ...CHAPTER 6 FRU Field Replaceable Unit List ...

Page 174: ...6 2 Exploded Diagrams 6 4 FRU List 6 6 Screw List 6 21 ...

Page 175: ... regional web or channel Part number changes will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS the Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines NOTE NOTE To scrap ...

Page 176: ...gram Table 6 1 Upper Lower Cover Exploded Diagram No Description Acer Part No No Description Acer Part No 1 Upper Cover 60 WVZ02 001 5 ODD Board 55 WVZ02 003 2 Fan 23 RD502 001 6 Lower Cover 60 R4F02 002 3 Heatsink 60 RDS02 001 7 Lower Logic Door 42 R4F02 001 4 Mainboard MB NCY02 001 1 2 3 4 6 7 5 ...

Page 177: ... 2 LCD Assembly Exploded Diagram No Description Acer Part No No Description Acer Part No 1 LCD Bezel 60 BQ502 004 5 LCD Cover 60 BQ502 003 2 LED Panel LK 15605 010 6 LVDS w Camera 50 R4F02 009 3 Camera 57 WW102 001 7 LCD Bracket R 33 R4F02 004 4 LCD Bracket L 33 R4F02 004 1 2 3 4 5 6 7 ...

Page 178: ...dapter HIPRO 65W 19V 1 7x5 5x11 Yellow HP A0652R3B 1LF LV5 LED LF AP 0650A 012 BATTERY Battery SANYO AS10D Li Ion 3S2P SANYO 6 cell 4400mAh Main COMMON ID AS10D31 BT 00603 111 Battery SONY AS10D Li Ion 3S2P SONY 6 cell 4400mAh Main COMMON ID AS10D41 BT 00604 049 Battery PANASONIC AS10D Li Ion 3S2P PANASONIC 6 cell 4400mAh Main COMMON ID AS10D51 BT 00605 062 Battery SAMSUNG AS10D Li Ion 3S2P SAMSUN...

Page 179: ... HM NI 23600 072 FOXCONN WIRELSS LAN ATHEROS HB95BG HM T77H121 10 NI 23600 077 LITEON WIRELESS LAN BROADCOM 43225 2X2 BGN NI 23600 081 LITEON WIRELESS LAN REALTEK 8192SE BGN WN6603LH 2X2 BGN NI 23600 065 CABLE BLUE TOOTH CABLE 6PIN 50 R4F02 002 TP FFC 50 R4F02 003 DC IN CABLE 65W 50 R4F02 004 LED CABLE FOR W O CMOS 50 R4F02 010 POWER CORD US 3 PIN 27 TAVV5 001 Table 6 3 FRU List Category Descripti...

Page 180: ...VV5 009 POWER CORD SOUTH AFRICA 3 PIN 27 TAVV5 010 POWER CORD KOREA 3 PIN 27 TAVV5 011 POWER CORD ISRAEL 3 PIN 27 TAVV5 012 POWER CORD INDIA 3 PIN 27 TAVV5 013 POWER CORD TWN 3 PIN 27 TAVV5 014 POWER CORD ARGENTINA 3 PIN 27 APV02 001 POWER CORD 3 PIN BRAZIL 27 SAD02 001 CASE COVER BRACKET ASSEMBLY UPPER CASE ASSY BLACK 60 WVZ02 001 UPPER CASE ASSY RED 60 WW102 001 LOWER CASE UMA 60 R4F02 002 LOGIC...

Page 181: ...lution PCC LD HF Windows 7 KU 0080D 055 ODD PIONEER Super Multi DRIVE 12 7mm Tray DL 8X DVR TD10RS LF W O bezel 1 00 SATA KU 00805 049 ODD PANASONIC Super Multi DRIVE 12 7mm Tray DL 8X UJ8A0 LF W O bezel SATA HF Windows 7 Foxconn Yentai Factory KU 00807 075 ODD TOSHIBA Super Multi DRIVE 12 7mm Tray DL 8X TS L633F LF W O bezel SATA HF Windows 7 KU 00801 040 HDD HARD DISK DRIVE HDD HGST 2 5 5400rpm ...

Page 182: ...ST 2 5 5400rpm 500GB HTS545050B9A300 Panther B SATA LF F W C60F Disk imbalance criteria 0 014g cm KH 50007 010 HDD TOSHIBA 2 5 5400rpm 500GB MK5065GSX Capricorn BS 320G P SATA 8MB LF F W GJ002J KH 50004 002 HDD SEAGATE 2 5 5400rpm 500GB ST9500325AS 9HH134 189 Wyatt with new pcb SATA 8MB LF F W 0001SDM1 KH 50001 017 HDD WD 2 5 5400rpm 500GB WD5000BPVT 22HXZT1 ML375_AF 4K drive SATA 8MB LF HF F W 01...

Page 183: ...xture KB I170G 198 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 103KS Black Thailand Texture KB I170G 194 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 104KS Black UK Texture KB I170G 196 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 104KS Black German Texture KB I170G 180 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 104KS Black Swiss G Texture KB I170G 193 Keyboard G...

Page 184: ...Standard 104KS Black Turkish Texture KB I170G 195 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 104KS Black Sweden Texture KB I170G 192 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 104KS Black FR Arabic Texture KB I170G 178 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 104KS Black Nordic Texture KB I170G 186 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 104KS Black SLO...

Page 185: ...1 3M BLACK PB 6M BQ502 003 ANTENNA WLAN MAIN 50 R4F02 005 ANTENNA WLAN AUX 50 R4F02 006 LED CABLE FOR W CMOS 50 R4F02 009 LED COVER BLACK PB 60 BQ502 003 LCD BEZEL FOR W CMOS PB 60 BQ502 004 LED BRACKET R L 33 R4F02 004 CAMERA 1 3M 57 WW102 001 Table 6 3 FRU List Category Description Acer Part No ...

Page 186: ...r engine LK 15608 011 LED LCD CMO 15 6 W WXGA Glare N156B6 L0B LF 220nit 8ms 650 1 LK 1560D 010 LED LCD CPT 15 6 W WXGA Glare CLAA156WB11A LF 220nit 8ms 600 1 LK 1560A 004 LED LCD AUO 15 6 W WXGA Glare B156XW02 V6 LF 200nit 8ms 400 1 LK 15605 019 LCD ASSY LED LCD MODULE 15 6 W WXGA GLARE W ANTENNA 2 CCD 1 3M RED PB 6M BQ702 003 ANTENNA WLAN MAIN 50 R4F02 005 ANTENNA WLAN AUX 50 R4F02 006 LED CABLE...

Page 187: ... A11 LF 220nit 8ms 500 1 LK 15606 012 LED LCD LPL 15 6 W WXGA Glare LP156WH2 TLEA LF 220nit 16ms 500 1 color engine LK 15608 011 LED LCD CMO 15 6 W WXGA Glare N156B6 L0B LF 220nit 8ms 650 1 LK 1560D 010 LED LCD CPT 15 6 W WXGA Glare CLAA156WB11A LF 220nit 8ms 600 1 LK 1560A 004 LED LCD AUO 15 6 W WXGA Glare B156XW02 V6 LF 200nit 8ms 400 1 LK 15605 019 LCD ASSY LED LCD MODULE 15 6 W WXGA GLARE W AN...

Page 188: ...N 50 R4F02 005 ANTENNA WLAN AUX 50 R4F02 006 LED CABLE FOR W CMOS 50 R4F02 009 LED COVER BLACK GW 60 WSG02 002 LCD BEZEL FOR W CMOS GW 60 WSG02 003 LED BRACKET R L 33 R4F02 004 CAMERA 1 3M 57 WW102 001 Table 6 3 FRU List Category Description Acer Part No ...

Page 189: ...r engine LK 15608 011 LED LCD CMO 15 6 W WXGA Glare N156B6 L0B LF 220nit 8ms 650 1 LK 1560D 010 LED LCD CPT 15 6 W WXGA Glare CLAA156WB11A LF 220nit 8ms 600 1 LK 1560A 004 LED LCD AUO 15 6 W WXGA Glare B156XW02 V6 LF 200nit 8ms 400 1 LK 15605 019 LCD ASSY LED LCD MODULE 15 6 W WXGA GLARE W ANTENNA 2 CCD 1 3M RED GTW 6M WSX02 003 ANTENNA WLAN MAIN 50 R4F02 005 ANTENNA WLAN AUX 50 R4F02 006 LED CABL...

Page 190: ...02 A11 LF 220nit 8ms 500 1 LK 15606 012 LED LCD LPL 15 6 W WXGA Glare LP156WH2 TLEA LF 220nit 16ms 500 1 color engine LK 15608 011 LED LCD CMO 15 6 W WXGA Glare N156B6 L0B LF 220nit 8ms 650 1 LK 1560D 010 LED LCD CPT 15 6 W WXGA Glare CLAA156WB11A LF 220nit 8ms 600 1 LK 1560A 004 LED LCD AUO 15 6 W WXGA Glare B156XW02 V6 LF 200nit 8ms 400 1 LK 15605 019 MAINBOARD Mainboard eME644 AMD LF UMA sku AS...

Page 191: ...J F LF 128 8 0 065um KN 2GB09 009 Memory HYNIX SO DIMM DDRIII 1333 2GB HMT325S6BFR8C H9 LF 256 8 46nm KN 2GB0G 018 Memory KINGSTON SO DIMM DDRIII 1333 2GB ACR256X64D3S1333C9 LF 128 8 0 065um KN 2GB07 004 Memory NANYA SO DIMM DDRIII 1333 2GB NT2GC64B88B0NS CG LF 256 8 0 055um KN 2GB03 021 Memory SAMSUNG SO DIMM DDRIII 1333 2GB M471B5773DH0 CH9 LF 256 8 KN 2GB0B 030 Memory SAMSUNG SO DIMM DDRIII 106...

Page 192: ...AL MODULE DIS W O FAN 60 RDS02 001 FAN 23 RD502 001 SPEAKER MIC SET DIS UMA FOR AS5336 AS5736Z ENTK36 ENTK37 NV51M 23 R5202 001 SPEAKER L 23 R4F02 003 MISCELLANEOUS LCD SCREW PAD 47 R4F02 001 Table 6 3 FRU List Category Description Acer Part No ...

Page 193: ...L K 5 5D ZK NL CR3 86 R4F02 001 SCREW 2 45D 8 0L K 5 5D 0 8T ZK NL 86 R4F02 002 SCREW 2 5D 6L K 5 5D NI NL 86 R4F02 003 SCREW 1 98D 3 0L K 4 6D 0 8T ZK NL 86 R4F02 004 SCREW 3 0D 3 0L K 4 9D NI 86 R4F02 005 SCREW 2 5D 3 2L K 6D NI 86 R4F02 006 SCREW 2 0D 3L K 3 5D ZK NL 86 R4F02 007 SCREW ASSY CPU THERMAL 86 R4F02 008 ...

Page 194: ...6 22 FRU Field Replaceable Unit List ...

Page 195: ...CHAPTER 7 Model Definition and Configuration ...

Page 196: ...7 2 Packard Bell EasyNote TK11BZ TK13BZ 7 3 ...

Page 197: ...NPUSBHU1 UMACkk_3 2G 1G 500_L 6L2 2 2R CB_GN_1 3C_AUk_EN41 EASYNOTE_F4011 BZ 132HG ENTK11BZ E 353G50Mnkk EMEA Russia LX BSG01 001 ENTK11BZ E353G50Mnkk W7HB64RUBSRU2 UMACkk_3 2G 1G 500_L 6L2 2 2R CB_GN_1 3C_AUk_RU41 EASYNOTE_TK11 BZ 003RU ENTK11BZ E 353G50Mnkk EMEA Russia LX BSG02 002 ENTK11BZ E353G50Mnkk W7HP64RUBSRU2 UMACkk_3 2G 1G 500_L BT 6L2 2 2R CB_GN _1 3C_AUk_RU41 EASYNOTE_TK11 BZ 104RU ENT...

Page 198: ...K11BZ E3 53G50Mnkk Russia LX BSG01 001 SO2GBIII10 SO1GBIII10 N500GB5 4KS ENTK11BZ E3 53G50Mnkk Russia LX BSG02 002 SO2GBIII10 SO1GBIII10 N500GB5 4KS ENTK13BZ E 352G32Mnrr Holland LX BSJ02 001 SO2GBIII10 N N320GB5 4KS_4K Table 7 4 ODD Extra SW Card Reader Model Country Acer Part No ODD Extra SW Card Reader ENTK11BZ E 352G32Mnkk Holland LX BSG02 001 NSM8XS NIS 2 in 1 card reader ENTK11BZ E 352G50Mnk...

Page 199: ... BGN N AMD A50M FCH ENTK11BZ E 353G50Mnkk Russia LX BSG02 002 3rd WiFi 2x2 BGN BT 3 0 AMD A50M FCH ENTK13BZ E 352G32Mnrr Holland LX BSJ02 001 3rd WiFi 2x2 BGN N AMD A50M FCH Table 7 6 Battery Adapter Camera Model Country Acer Part No Battery Adapter Camera ENTK11BZ E 352G32Mnkk Holland LX BSG02 001 6CELL2 2 65W 1 3M ENTK11BZ E 352G50Mnkk Russia LX BSG08 001 6CELL2 2 65W 1 3M ENTK11BZ E 353G50Mnkk ...

Page 200: ...7 6 Model Definition and Configuration ...

Page 201: ...CHAPTER 8 Test Compatible Components ...

Page 202: ...8 2 Microsoft Windows 7 Environment Test 8 4 ...

Page 203: ... its system functions are tested under Windows 7 environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the Packard Bell EasyNote TK11BZ TK13BZ Compatibility Test Report released by the Acer Mobile System Testing Department ...

Page 204: ...Adapter DELTA 65W 19V 1 7x5 5x11 Yellow ADP 65JH DB A LV5 LED LF AP 06501 026 10001081 DELTA 65W Adapter DELTA 65W 19V 1 7x5 5x11 Yellow ADP 65VH BA LV5 Low profile LED LF AP 06501 033 60002015 HIPRO 65W Adapter HIPRO 65W 19V 1 7x5 5x11 Yellow HP A0652R3B 1LF LV5 LED LF AP 0650A 012 60016453CHICONY POWER 65W Adapter Chicony Power 65W 19V 1 7x5 5x11 Yellow CPA09 A065N1 LV5 low profile LF AP 0650A 0...

Page 205: ...Bluetooth 10001018 HON HAI BT 3 0 Foxconn Bluetooth BRM 2070 T77H114 01 BT 3 0 BH 21100 010 10001018 HON HAI BT 3 0 Foxconn Bluetooth ATH BU12 BH 21100 011 23707801 FOXCONN TW BT 2 1 Foxconn Bluetooth BRM 2070 T77H114 01 BH 21100 007 Camera 10001023 LITE ON 1 3M Liteon 1 3M LT9665AL 09P2SF119 AM 21400 069 10001023 LITE ON 1 3M Liteon 1 3M LT6AASP 09P2BF127 AM 21400 070 10001044 CHICONY 1 3M Chicon...

Page 206: ...IBA 2 5 5400rpm 750GB MK7559GSXP 375G P Capricorn BS 4K drive SATA 8MB LF HF F W GN003J KH 75004 001 60001994 WD N250GB5 4KS HDD WD 2 5 5400rpm 250GB WD2500BPVT 22ZEST0 ML32 0S AF 4K drive SATA 8MB LF F W 01 01A01 4K drive KH 25008 029 60001994 WD N320GB5 4KS_4K HDD WD 2 5 5400rpm 320GB WD3200BPVT 22ZEST0 ML320S 4K drive SATA 8MB LF F W 01 01A01 KH 32008 022 60001994 WD N500GB5 4KS HDD WD 2 5 5400...

Page 207: ...ia 0 014g cm KH 50007 010 60002005 HGST SG N750GB5 4KS HDD HGST 2 5 5400rpm 750GB HTS547575A9E384 0J15083 Jet B 375G P SATA 8MB LF F W DA3872 KH 75007 004 60002036 SEAGATE N250GB5 4KS HDD SEAGATE 2 5 5400rpm 250GB ST9250315AS 9HH132 189 Wyatt with new pcb SATA 8MB LF F W 0001SDM1 KH 25001 019 60002036 SEAGATE N320GB5 4KS HDD SEAGATE 2 5 5400rpm 320GB ST9320310AS 9RN132 188 Cameron 320G P SATA 8MB ...

Page 208: ... W WXGA Glare LP156WH2 TLEA LF 220nit 16ms 500 1 color engine LK 15608 011 60003316 AUO NLED15 6WXGAG LED LCD AUO 15 6 W WXGA Glare B156XW02 V2 LF 200nit 8ms 500 1 power saving LK 15605 010 60003316 AUO NLED15 6WXGAG LED LCD AUO 15 6 W WXGA Glare B156XW02 V6 LF 200nit 8ms 400 1 LK 15605 019 Memory 60001993 NANYA SO1GBIII13 Memory NANYA SO DIMM DDRIII 1333 1GB NT1GC64BH4B0PS CG LF 128 16 0 055um KN...

Page 209: ...3 Memory ELPIDA SO DIMM DDRIII 1333 2GB EBJ21UE8BFU0 DJ F LF 128 8 0 065um KN 2GB09 009 60004668 ELPIDA SO4GBIII10 Memory NONE SO DIMM DDRIII 1066 4GB dummy P N LF KN 4GB00 001 60004668 ELPIDA SO4GBIII13 Memory ELPIDA SO DIMM DDRIII 1333 4GB EBJ41UF8BAS0 DJ F LF 256 8 0 055um KN 4GB09 001 60024207 KINGSTON SO1GBIII13 Memory KINGSTON SO DIMM DDRIII 1333 1GB ACR128X64D3S1333C9 LF 128 8 0 065um KN 1G...

Page 210: ...ATA HF Windows 7 KU 00807 070 60001922 TOSHIBA DIGI NSM8XS ODD TOSHIBA Super Multi DRIVE 12 7mm Tray DL 8X TS L633F LF W O bezel SATA HF Windows 7 KU 00801 040 60001939 PIONEER NBDCB4XS ODD PIONEER BD COMBO 12 7mm Tray DL 4X BDC TD03RS LF W O bezel 1 01 SATA Windows 7 KO 00405 006 60001939 PIONEER NSM8XS ODD PIONEER Super Multi DRIVE 12 7mm Tray DL 8X DVR TD10RS LF W O bezel 1 00 SATA KU 00805 049...

Page 211: ...DR3 64 16 4 512M DDR3 64 16 4 KI 23300 019 60002045 HYNIX VR1GbIII9 VRAM HYNIX Graphic DDRIII 900 1Gb H5TQ1G63DFR 11C LF 64 16 46nm VR 1GB0G 006 60002215 SAMSUNG VR1GbIII9 VRAM SAMSUNG Graphic DDRIII 900 1Gb K4W1G1646G BC11 LF 64 16 35nm VR 1GB0B 008 9999995 ONE TIME VENDER N N no VRAM KI 23300 014 WiFi Antenna 10000105 WNC PIFA PIFA LZ 23500 006 Wireless LAN 10001023 LITE ON 3rd WiFi 2x2 BGN Lite...

Page 212: ...B97 2x2 BGN HM NI 23600 072 23707801 FOXCONN TW 3rd WiFi 2x2 BGN Foxconn Wireless LAN Broadcomm 43225 2x2 BGN HM T77H103 00 NI 23600 066 23707801 FOXCONN TW 3rd WiFi BG Foxconn Wireless LAN Atheros HB95BG HM T77H121 10 NI 23600 077 Table 8 1 Test Compatible Components Vendor Type Description Part No ...

Page 213: ...CHAPTER 9 Online Support Information ...

Page 214: ...9 2 Introduction 9 3 ...

Page 215: ...tion section users can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models BIOS updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information ...

Page 216: ...9 4 Online Support Information ...

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