Service activate
Private & Confidential for Suddenlink
If not already completed during the warehouse staging process, the MG1 will
need to be placed on an active TiVo account. This step is usually performed by
dispatch and achieved through a billing system plug-in, or a separate software
application. This action will relay customer account information and activation
status to the TiVo back office, transitioning the device from TiVo Service Account
Status
22: Staging
to
03: Account in good standing
. Once dispatch has
completed their action, the installer must wait
15 Minutes
prior to powering the
STB up for the change to take effect on the TiVo servers.
Verify that the MG1 has been activated for the TiVo service,
and that a Minimum of 15 Minutes has elapsed since the
activation process was completed.
15
M i n
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