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Pace MG1, Installation Manual

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Installation checklist

Pace MG1 

Service Activate

Pre-Installation

Install Ethernet Coax Bridge (ECB)

Install MG1

TiVo Guided Setup

CableCARD Pairing & Initialization

Verify System Information

Verify Video Services

Pace Mi3

Install Pace Mi3

Pace Mi3 TiVo Guided Setup

Verify Live Video

TiVo Stream

Install TiVo Stream

Perform setup from iOS device

Verify Streaming Video

Private & Confidential for Suddenlink

Summary of Contents for MG1

Page 1: ...Pace TiVo MG1 Mi3 Installation Guide Wednesday July 23 2014 Private Confidential for Suddenlink ...

Page 2: ...software backed by world class support from Pace As a TiVo HPK licensee Pace has developed an advanced hybrid gateway capable of running the latest TiVo client application software This partnership combines TiVo s award winning UI with Pace MG1 hardware BCM7425 to create an unrivaled user experience ...

Page 3: ...rivate Confidential for Suddenlink 6 Broadcom 7425 3000 DMIPS MoCA 2 0 Dual HD Transcode Broadcom 3383 DOCSIS 3 0 500 MHz 8x4 Channel Bonding Memory 1 GB SDRAM 256 MB FLASH Tuners 1 GHz Full Band Capture records up to 6 streams ...

Page 4: ... L R Digital Audio Out Optical audio and S PDIF output Video Out Composite video out for SDTV HDMI HD to TV HDMI 1 4 Video and Digital Audio HDMI Input 1 2 HDMI AV Inputs Not Enabled eSATA External HDD Port 1 TB USB 2 0 x2 For USB Devices Not Enabled Ethernet For connection to home router GigE CableCARD Behind cover on bottom of box Power 12V DC Input for matching PSU Internal HDD Field Serviceabl...

Page 5: ...ll include brightness control channel Remote light Illuminates when a button is pressed on the remote green for a RF remote and red for an IR remote Data light Illuminates when a message has been received Record light Illuminates while recording to the internal or an external HDD Power button Places the set top box STB into standby mode ...

Page 6: ...5 room MoCA installation with TiVo stream Private Confidential for Suddenlink Ethernet Coax Wireless MoCA Bridge Modem Router ...

Page 7: ...5 room Ethernet installation with TiVo Stream Private Confidential for Suddenlink Ethernet Coax Wireless MoCA Bridge Modem Router ...

Page 8: ...cy OOB channel i e 75 25 MHz as well as internet connectivity through the internal DOCSIS modem or via an external modem router to the onboard Ethernet port The OOB channel will facilitate the manual CableCARD pairing process provide the STB with a channel map and authorize channels Internet connectivity will provide the communication channel necessary to activate the TiVo service on the box provi...

Page 9: ...nstall MG1 TiVo Guided Setup CableCARD Pairing Initialization Verify System Information Verify Video Services Pace Mi3 Install Pace Mi3 Pace Mi3 TiVo Guided Setup Verify Live Video TiVo Stream Install TiVo Stream Perform setup from iOS device Verify Streaming Video Private Confidential for Suddenlink ...

Page 10: ...ction will relay customer account information and activation status to the TiVo back office transitioning the device from TiVo Service Account Status 22 Staging to 03 Account in good standing Once dispatch has completed their action the installer must wait 15 Minutes prior to powering the STB up for the change to take effect on the TiVo servers Verify that the MG1 has been activated for the TiVo s...

Page 11: ...er on the input of this splitter if it does not already have MoCA filtering built in The exception to this step is if the installation was occurring in a home that was pre wired for Ethernet at each MG1 and Pace Mi3 location Refer to the diagram on Page 8 While waiting for the service activation to complete take this time to verify levels locate the common splitter and install the low pass filter ...

Page 12: ...V OUT port This is an RF pass through and is not required for MoCA functionality 4 Once all connections are complete connect the bridge to power Note that depending on the ECB manufacturer the Network light and the COAX light may not illuminate until a MoCA link has been established between itself and another MoCA enabled device Installation of the bridge will allow internet connectivity and clien...

Page 13: ...ter coax AV and if necessary Ethernet connectivity has been established power up the MG1 TiVo loading screens will display for approximately 3 5 Minutes prior to being able to access Guided Setup While you wait take this time to place any TiVo client devices Pace Mi3 in their desired locations making the necessary AV and network connections but do not power them on at this time 10 M i n ...

Page 14: ... guide data and branding update the service state load client device information and acquire a media access key Loading guide data from the TiVo servers should not be confused with the STB acquiring a Virtual Channel Map This along with channel authorizations still comes from the DAC via an initialization Once the STB has completed its boot up it will display the welcome screen instructing you to ...

Page 15: ...Vo guided setup Private Confidential for Suddenlink Use the UP or DOWN arrows to select you country Getting Started Pressing the ENTER key not select will display an advanced option of Installer Express Setup 1 2 ...

Page 16: ...TiVo guided setup Private Confidential for Suddenlink Enter ZIP Code Keying in the ZIP code will determine which service providers and channel maps are offered in the following setup screens 3 ...

Page 17: ...orking If an Ethernet cable has been connected and the box has acquired an IP address via DHCP from the router than Guided Setup will skip over this option completely and connect to the TiVo server If an Ethernet connection has not been made to the box this option will enable MoCA for network connectivity via the ECB as discussed on pg 13 4 ...

Page 18: ... screen a page will appear indicating that MoCA is enabled In fact it isn t until you continue through the following screens Network MoCA Settings MoCA settings should remain the default as seen above The MoCA channel will remain on Auto until the STB has negotiated a preferred MoCA frequency with the ECB 5 6 ...

Page 19: ...e Confidential for Suddenlink In most installations acquiring an IP address from the home router will be accomplished via DHCP If desired the user may assign a static IP address in their router specifying it here for TiVo connectivity 7 ...

Page 20: ...work TiVo guided setup Private Confidential for Suddenlink Once network configurations are complete the STB will negotiate the MoCA connection if applicable perform a DHCP request and verify internet connectivity 8 ...

Page 21: ...code provided earlier This includes a list of regional MSOs channel lineups and branding This may take several Minutes depending on modem speed Name This TiVo Box For easy identification in a multi room environment TiVo allows you to select a name from a predefined list or enter your own name via an onscreen keyboard 9 10 ...

Page 22: ...t your cable company from the provider list This will dictate which channel lineups are available in the following screens 11 Confirm Channel Lineup In order to confirm the channel lineup the system will ask the user to confirm a set of channels from the selected provider 12 ...

Page 23: ...Private Confidential for Suddenlink Premium Channel List If the subscriber will receive premium channels now or in the future these will have to be added manually to the channel lineup by checking each individual box 13 ...

Page 24: ...lly taking 30 40 Minutes to complete Keep in Mind that while a channel lineup was identified for guide data purposes the STB has not received a channel map from the DAC nor has the CableCARD been paired for high value content and VoD Selecting the button at the top of the remote control will take you to TiVo Central where we can complete the activation process ...

Page 25: ...s CableCARD pairing information will be added when the devices are scanned into inventory or added to the billing system database via an electronic file If not pairing will be accomplished by keying the CableCARD ID HOST ID and DATA values into billing system or controller manually Once complete the STB will need to be sent an INIT and a CCV to complete the setup process 5 M i n ...

Page 26: ...enlink From TiVo Central navigate to Settings Messages Account System Info CableCARD Decoder CableCARD Options CableCARD Menu From this screen we will be able to access CableCARD pairing information serial number and unit address verify that the STB has received its initialization and channel map and confirm CableCARD validation 10 M i n ...

Page 27: ... HOST ID and DATA values necessary for validation Also included are unit address and the serial number of the installed card Network Setup If OOB is locked on the OOB Msgs field will increment each time you hit refresh Once an INT is received values reset to zero and the VCTID field will populate indicating you ve received a channel map 1 2 ...

Page 28: ...tion the Val field will typically display a Once a CCV or validation command has been received this field will display a V Initialization Pairing Complete Once you have verified receipt of channel map and authorizations via the INT and CCV attempt to tune live video from a channel that is authorized on the box 3 4 ...

Page 29: ...you will see that the box is still in status 22 Staging instead of status 03 Account in Good Standing This usually indicates that either the box is still not on a TiVo account or 15 Minutes had not elapsed from when service activation was requested to the time Guided Setup was initiated If the installer has verified that the box is on a valid TiVo account than this can typically be resolved by per...

Page 30: ...ry connections to the television as well as verifying network connectivity to the MG1 and the internet After coax AV and if necessary Ethernet connectivity has been established power up the client device TiVo loading screens will display for approximately 3 5 Minutes prior to being able to access the Guided Setup 5 M i n ...

Page 31: ...ivate Confidential for Suddenlink With the MG1 performing all of the addressability functions of the Whole Home installation guided setup on the Mi3 simply involves configuration of the network and when not pre configured by EDID and the HDMI hardware handshake identification of supported resolutions and aspect ratio Press SELECT to begin Guided Setup 10 M i n ...

Page 32: ...Confidential for Suddenlink Select the TV aspect ratio of the television that the Mi3 is being connected to Video Output Formats Select the output formats you would like to use or modify resolutions automatically selected by the HDMI handshake 1 2 ...

Page 33: ...or home networking If an Ethernet cable has been connected and the box has already acquired an IP address via DHCP from the router than Guided Setup will skip this option and connect to the TiVo server directly If an Ethernet connection has not been made to the box this step can enable MoCA for network connectivity via the ECB as discussed on pg 13 3 ...

Page 34: ...uter will be accomplished via DHCP If desired the user may assign a static IP address in their router specifying it here for TiVo connectivity Getting Setup Info Once internet connectivity has been established the client will contact the TiVo servers to download account configuration information and host pairing authorizations 4 5 ...

Page 35: ...tial for Suddenlink Once configuration download has completed press SELECT to continue to TiVo Central TiVo Central After a brief intro video TiVo Central will load Verify connectivity to the MG1 by selecting Watch Live TV or select a recording under My Shows 6 7 ...

Page 36: ...reaming to iOS devices TiVo Stream is a transcoding device that seamlessly delivers content stored on any Pace MG1 DVR to alternate viewing devices such as the iPad iPhone and iPod Touch It allows for simultaneous streaming of recorded content to as many as four devices around the home It also lets you download programs for viewing out of the home 10 M i n ...

Page 37: ... Private Confidential for Suddenlink Connect your TiVo Stream to your router and power it on by connecting the power adapter Boot Up Wait for the LED on the back of the Stream to turn solid white This should take about 5 Minutes 1 2 ...

Page 38: ... Confidential for Suddenlink From your iOS device search for TiVo in the App Store and install Media Access Key Once complete launch the application You will be prompted to enter a Media Access Key which will pair your iOS device to the MG1 3 4 ...

Page 39: ... STB access TiVo Central and navigate to Settings Messages Account System Info Media Access Key Copy this number into your iOS device Settings If not launched automatically access the app settings by selecting the icon at the top of the screen and select the Setup button under Streaming 5 6 ...

Page 40: ...e software version on the Stream is current the account is authorized for streaming and that network bandwidth is sufficient Service Call Depending on the firmware version of the TiVo Stream and the results of the Streaming Setup it may be necessary to perform a manual service call This will ensure the latest firmware and account settings 7 8 ...

Page 41: ...rvice Call Once selected you can monitor the service call progress from Settings System Information Full System Information Full System Information From the Full System Information screen select the Service button The Last TCD Call State will indicate the current state of the TiVo Stream Once complete the field will display Succeeded 9 10 ...

Page 42: ...mware during the service call the Last TCD Call State will display Pending Restart Reboot the device by unplugging the PSU and plug back in Streaming Test Select a program from the Guide or if recordings exist on the MG1 select a program from My Shows In the upper right corner select Watch Now and Watch on iPad 11 12 ...

Page 43: ...brief buffering period the content should begin streaming to the iOS device If you have selected LIVE television from the Guide a recording will be initiated prior to the content streaming to the iPad These recordings will remain on the MG1 until they are deleted like any other recording 13 ...

Page 44: ...Troubleshooting error codes Private Confidential ...

Page 45: ...your home network try increasing the number of IP addresses it can assign Try rebooting the router N04 Problem with router If you have many devices on your network you may need to try again in a few Minutes or increase the number of IP addresses the router can assign If you have a small network try rebooting your router N05 The specified IP address is already in use by another device on the networ...

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