11
Troubleshooting
To maximise your safety, never try to repair the system yourself. If you encounter problems when using
this unit, check the following before requesting service.
No power
- Ensure that the AC cord of the SoundBase is connected properly.
- Ensure that there is power at the AC outlet.
Remote control does not work
- Before you press any function buttons, first select the correct source.
- Reduce the distance between the remote control and the unit.
- Insert the batteries with their polarities (+/-) aligned as indicated.
- Replace the batteries.
- Aim the remote control directly at the sensor on the front of the unit.
Loud hum or noise is heard
- The plugs and sockets are dirty. Wipe them with a cloth slightly moistened with an appropriate
non-abrasive cleaning solution.
The unit does not respond when pressing any buttons
- The unit may freeze up during use. Switch the unit off and then on again at the mains socket to
reset the unit.
No sound output
- Make sure that the unit is not muted. Press MUTE or VOL + to resume normal listening.
- Ensure the audio setting of the input source (e.g. TV, game console, DVD player, etc.) is set to PCM
mode while using optical connection.
I can't find the Bluetooth name of this unit on my Bluetooth device for Bluetooth
pairing
- Ensure that the unit is switched on.
- Ensure that the Bluetooth function is activated on your Bluetooth device.
