Should you experience any difficulties with your
product during the warranty period, please contact
our customer service line for advice on 1800 790 175
or 0800 786 009.
Alternatively, you can send a written claim to Oster to:
Australia
Units 5 & 6, 13 Lord Street
Botany NSW 2019 Australia
New Zealand
Level 6, Building 5, Central Park,
660-670 Great South Road,
Greenlane, Auckland
Upon receipt of your claim, Oster will seek to resolve
your difficulties or, if the product is defective, advise
you on how to obtain a replacement or refund.
To assist us in managing warranty claims, we
recommend you register your product as soon as
practicable after purchase by creating a MyOster
account on our website and send a copy of your
original receipt to Oster.
In order to make a claim under our warranty, you must
have the original proof of purchase documentation for
the product and present it when requested .
Should your product develop any defect within
12 months of purchase because of faulty materials
or workmanship, we will replace or repair it, at our
discretion, free of charge. A product presented for
repair may be replaced by a refurbished product
of the same type rather than being repaired.
Refurbished parts may be used to repair the product.
Our replacement or repair warranty only applies
where a defect arises as a result of faulty material
or workmanship during the warranty period. Your
warranty does not cover misuse or negligent handling
(including damage caused by failing to use the
product in accordance with this instruction booklet),
accidental damage, or normal wear and tear.
Your warranty does not:
• cover freight or any other costs incurred in
making a claim, consumable items, accessories
that by their nature and limited lifespan require
periodic renewal (such as filters and seals) or any
consequential loss or damage; or
• cover damage caused by:
- power surges, power dips, voltage supply problems,
or use of the product on incorrect voltage;
- servicing or modification of the product other than
by Oster or an authorised Oster service centre;
- use of the product with other accessories,
attachments, product supplies, parts or devices
that do not conform to Oster specifications; or
- exposure of the product to abnormally corrosive
conditions; or
• extend beyond 3 months if the product is used
in commercial, industrial, educational or rental
applications.
The benefits given to you by our warranty are in addition
to other rights and remedies under law in relation to the
product.
In Australia our goods come with guarantees that cannot
be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure
and for compensation for any other foreseeable loss or
damage. You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
Our goods also come with guarantees that cannot be
excluded under the New Zealand Consumer Guarantees
Act.
If your warranty claim is not accepted, we will inform
you and if requested to do so by you, repair the
product provided you pay the usual charges for such
repair. You will also be responsible for all freight and
other costs.
Should your product require repair or service after the
warranty period, contact your nearest Oster service
centre. For a complete list of Oster’s service centres,
visit our website or call our customer service line.
This Oster product is covered by a 12 month replacement or repair warranty,
which is in addition to your rights under the Australian Consumer Law (if your
product was purchased in Australia) or New Zealand Consumer Guarantees Act
(if your product was purchased in New Zealand).
12 Month Warranty
