One Stop Systems
OSS-KIT-EXP-61611-XM | 43
7.4
Third Party Hardware and Software Support
OSS will assist customers in problem analysis to determine whether or not the technical issue is related to the third-party hardware or software.
In order to isolate the issue, OSS reserves the right to request that the third-party hardware or software be removed.
If OSS identify that the OSS product is fully functional and the root cause or the problem is related to third-party hardware or software,
customer / end-user will reach out to third-party vendor for assistance or will be responsible to further troubleshoot the issue.
7.5
There is no LINK between Host and Target
Troubleshooting:
Make sure are using a compatible hardware as stated in the hardware requirement section. For more info on the hardware
requirements go to Chapter 2.
We strictly recommend to use an OSS Gen4 Host and Target cards, Gen4 OSS expansion backplane and SFF-8644 Gen 4 PCIe x4
cable.
Ensure that the OSS Target and Host cards are configured to the desired mode.
Read and follow the “Installation Procedures” on Chapter 3.
7.6
Does the OSS-518 board (Gen4 PCIe x16 Adapter card) support CMI Operation (Remote
Power ON)?
The OSS-518 does not perform CMI with any SFF-8644 cable. The firmware on the OSS-518 board does not support it. So the OSS-518 board
needs to be configured by setting the switch to FORCE Power ON (SW1#2=ON position) on both Target and Host.
