This limited warranty does not cover, damage to products incurred in
shipping of the product (s). Orphek has chosen carefully its
transportation & delivery partners, but sometimes damage may occur
for many reasons.In this case you should verify our shipping policies.
Orphek does not render services of installation of any of its products
therefore it will not be held responsible for damage of any kind or cost
resulted from installations.
Information necessary to claim your warranty:
If you have purchased your product directly from us, contact
[email protected] and provide the following information:
Product info: model and serial number, date of purchase, proof of
purchase, copy of invoice, proof of delivery in perfect conditions,
photos of the damage (good quality & focus), and full description of
the damage.
If you have purchased your product from a dealer, local store or
online shop – contact them directly for assistance.
PLEASE NOTICE!
ORPHEK HAS CHOSEN CAREFULLY ITS PARTNERS AND
RELIED IN THEIR PROFESSIONALISM TO PROVIDE THE BEST
CUSTOMER SERVICE THERE IS, BUT ORPHEK WILL NOT BE
RESPONSIBLE FOR MISINFORMATION RECEIVED BY
CLIENTS CONCERNING ITS PRODUCTS, IF GIVEN FROM A
THIRD PARTY (DEALERS, LOCAL SHOPS, ONLINE SHOPS). IF
THE DAMAGE RESULTED FROM THIS MISINFORMATION,
CONTACT THE SALESPERSON DIRECTLY.
ORPHEK PROVIDES CUSTOMIZATION LED RATIOS FOR ALL
ITS CLIENTS UPON REQUEST. ANY CUSTOMIZATION MADE
FOR THE CLIENT WITH CLIENT’S AUTHORIZATION WILL NOT
BE OBJECT OF ANY CLAIM ARISING FROM THE RESULTS OF
