WHEN I WILL RECEIVE THE SUPPORT I NEED?
Orphek offers technical support 24 hours a day, 365 days of the year.
All you need to do is contact us with the information requested above.
WHEN WILL ORPHEK NOT PROVIDE THE SUPPORT I NEED?
Orphek offers all its clients a proper channel to request assistance &
support. Only by contacting us through this channel you will receive
the support you need.
Orphek does not provide support for clients going to forums,
facebook pages, public chats, etc… to complain about a defective
product or lack of assistance. Unfortunately Orphek does not have a
team of social media assistants to follow all and every forum or social
media, website or app to try to find clients in need. We can and feel
obligated to help you only if you contacted us through the right
channel to ask for assistance.
Orphek clients are definitely our most important assets, therefore we
are 100% committed to their satisfaction. We invest in customer
assistance efficiency because our clients have real value!
I LIVE IN FIJI, DO I GET SUPPORT TOO?
Of course you do! Orphek sells its products worldwide. If you live in
Fiji or any other location in the world you are entitled and you will
receive support when needed.
If we have a local support in your region you will get local support. If
not, our Client Support & Assistance Center will be more than happy
to assist you at any time!
DO I HAVE WARRANTY?
All Orphek products are warranted for 01 year. During this period we
will repair or replace the defective unit or part at our option, providing
the following conditions have been met:
This limited warranty applies only to the
original purchaser
and is
not transferable from the original consumer purchaser. In the event of
a limited warranty claim, proof of purchase will be required. If you
have purchased your Orphek product from a dealer, local shop or
online shop, please contact them directly.
