Orolia Seven Solutions WR-ZEN Series, User Manual

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9.3 Technical Support
To request technical support for your WR-Z16 unit, please go to the "Timing Support"
page of the Orolia website, where you can not only submit a support request, but also find
additional technical documentation.
Phone support is available during regular office hours under the telephone numbers listed
below.
To speed up the diagnosis of your WR-Z16, please send us:
the current product configuration , and
the log files , if possible. Log on to the web interface and navigate to Management -
> Download device’s log dump .
Thank you for your cooperation.
9.3.1 Regional Contact
Orolia operates globally and has offices in several locations around the world. Our main
offices are listed below:
Country Location Phone
France Les Ulis +33 (0)1 6453 3980
Spain Granada +34 958 285 024
USA West Henrietta, NY +1.585.321.5800
Table 9-1:
Orolia contact information
Additional regional contact information can be found on the Contact page of the Orolia
website.
9.4 VCS Code
The Virtual Clock Status Code has been created to easily identify the timing status of a
device and easily troubleshoot in case it has failed. The VCS code are also used by the
FOCA algorithm to detect a failure within a timing source and switch to the next available
one.
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APPENDIX