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ExprESS WArrANTy
Oricom will not be liable under this Express Warranty, and
to the extent permitted by law will not be liable for any
defect, loss, damage or injury arising out of or in connection
with a:
1. f ailure by you to adhere to the warnings and follow the
instructions set out in this user guide for the proper
installation and use of the product;
2. wilful misconduct or deliberate misuse by you of the
product;
3. any external cause beyond our control, including but not
limited to power failure, lightning or over voltage; or
4. modification to the product or services carried out on
the product by anyone other than Oricom or Oricom’s
authorised service provider.
How to make a claim under your Express Warranty
in Australia
Oricom has a simple warranty process for you to follow:
• Please call or email our Customer Support Team,
02 4574 8888 or [email protected].
• A Customer Support Team member will verify after
troubleshooting with you if your product qualifies under
warranty. If so, they will give you a Product Return
Authorisation number.
• We will then email or fax a Return Authorisation form
and a Repair Notice (if necessary), together with
instructions on how to return the goods for warranty
service.
Please note that if a Customer Support Team member
advises that your product does not qualify for return, this
warranty does not apply to your product. Products that
are authorised to be returned to Oricom in Australia must
include all of the following:
• A completed Return Authorisation form
• A copy of your Proof of Purchase (please keep your
original copy)
• The faulty product, including all accessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
Please note that this Express Warranty excludes expenses
incurred by you in returning any faulty product to us. You
must arrange and pay any expenses incurred (including
postage, delivery, freight, transportation or insurance of the
product) to return the faulty product to us, however, we will
arrange delivery of the repaired or replaced faulty product
to you.
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