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Express Warranty (Australia)
Spare parts may be new or equivalent to new. Spare parts are warranted to
be free from defects in material or workmanship for thirty (30) days or for
the remainder of the Express Warranty Period of the Oricom branded product
in which they are installed, whichever is longer. During the Express Warranty
Period, Oricom will where possible repair and if not replace the faulty
product or part thereof. All component parts removed under this Express
Warranty become the property of Oricom. In the unlikely event that your
Oricom product has a recurring failure, Oricom may always, subject to the
Competition and Consumer Act 2010, at its discretion, elect to provide you
with a replacement product of its choosing that is at least equivalent to your
product in performance.
No change to the conditions of this Express Warranty is valid unless it is
made in writing and signed by an authorised representative of Oricom.
Oricom will not be liable under this Express Warranty, and to the extent
permitted by law will not be liable for any defect, loss, damage or injury
arising out of or in connection with a:
1. failure by you to adhere to the warnings and follow the instructions set
out in this user guide for the proper installation and use of the product;
2. wilful misconduct or deliberate misuse by you of the product;
3. any external cause beyond our control, including but not limited to power
failure, lightning or over voltage; or
4. modification to the product or services carried out on the product by
anyone other than Oricom or Oricom’s authorised service provider.
How to make a claim under your Express Warranty
in Australia
Oricom has a simple warranty process for you to follow:
•
Please call or email our Customer Support Team, (02) 4574 8888 or
•
A Customer Support Team member will verify after troubleshooting with
you if your product qualifies under warrant. If so, they will give you a
Product Return Authorisation number.
• We will then email or fax a Return Authorisation form and a Repair Notice
(if necessary), together with instructions on how to return the goods for
warranty service.
