15
Troubleshooting Guide
Symptom
Possible Cause
Solution
The alarm
does not go
off within
20 seconds
when
performing
the correct
performance
test
• Environmental
influences detected
by the sensor pads,
such as wind, fan, air
conditioner, mobile,
vibrations.
• Perform a test which will detect the source of the
movement that the device detects. For example,
sources of wind such as: air conditioner, an
open window or a fan; movements of a baby
mobile (which can vibrate even if it's not turned
on) walking around the cot area or an intercom
placed near the cot with intense transmission
levels. Solutions: Eliminate sources of wind,
remove the mobile etc. After neutralizing all
environmental influences, perform the test again.
If even after neutralizing all of the environmental
influences, the alarm does not go off within
20 seconds, perform the following:
1. Test the control unit:
- Disconnect all cables from the control unit.
- Turn control unit on (with no cables attached).
- Alarm activation within 20 seconds indicates
that the unit is OK – proceed to the next steps.
- If the alarm does not sound within 20 seconds,
stop using the device and contact Oricom
directly.
2. Test each sensor pad separately:
- Connect one sensor pad to either “SENSOR”
socket on control unit.
- Turn control unit on and take two steps back
from the bed.
- Alarm activation within 20 seconds indicates
that the sensor is OK – perform the above
procedures with the second sensor pad.
- If the alarm does not sound within 20 seconds,
place the sensor pad aside.
Note: If one of the sensor pads is NOT OK,
continue using the product with only the one
correctly functioning sensor. If one or both
sensors are NOT OK, contact Oricom Support for
further guidance.
3. Test two sensor pads together:
- If both sensors were OK in Step 2, connect
both sensors to “SENSOR” sockets on the
control unit.
- Turn control unit on and take two steps back
from the bed.
- Alarm activation within 20 seconds indicates
that the sensors are OK
- continue using the product.
- If the alarm does not sound within 20 seconds,
connect one sensor only and continue using
the product. Contact Oricom Support for
further guidance.
For all product related questions and warranty support, please call Oricom
Customer Support team on (02) 4574 8888.
