41
Orbitsound Warranty
This Orbitsound product is supplied with a 12 month limited manufacturer’s warranty dated from new
purchase date. This warranty covers repairs or replacement that may be required in the event of unit
failure during normal use, subject to the terms and conditions stated below and at the Agent’s
discression. This warranty is non transferable and excludes any routine maintenance, consumables or
parts, or any work arising from use of the equipment outside the recommendations in the handbook,
misuse or negligence.
Warranty Terms
‘Agent’ means orbitsound Ltd. or an orbitsound representative appointed for the purposes of fulfilling
the manufacturer’s warranty.
‘Purchaser’ means the company, firm or person using the product for the warranty period.
‘Product’ means the good sold to the Purchaser under contract.
Making a Warranty Claim
In the event that the unit stops working or performing as described in the handbook, the following
procedure must be followed in order to have the unit restored or replaced by this warranty:
Contact your Orbitsound support agent FIRST. A list of support agents can be found on
www.orbitsound.com. If the support agent advises to do so, return the unit in its original packaging
complete with PROOF OF PURCHASE to the address advised. You will be advised by the Agent on the
action that will be taken and any costs payable, subject to the conditions of this warranty.
Orbitsound Ltd Warranty Terms and Conditions
1.RETURN TO BASE WARRANTY
Faulty products will be repaired or replaced (as deemed appropriate by the relevant Agent) at the
Agent’s premises.
2. LIMITATIONS
The warranty covers the product and any agent installed accessories provided that the equipment has
been installed and used in accordance with the supplied handbook instructions. The warranty will not
cover repairs or replacements arising from misuse or accidental damage. See Warranties and
Liabilities.
3. CHARGES
For warranty repairs that are 100% covered by the manufacturer’s warranty, there will be no charge
for any repair or replacement or return freight to the purchaser. Any repairs or replacements that are
found to be outside the scope of this manufacturer’s warranty are chargeable, and the return freight
will be charged at the Agent’s discretion. Associated charges must be paid in full before the returned
item(s) will be dispatched to the Purchaser.
4. WARRANTIES AND LIABILITIES
Subject to the provisions below the supplier warrants that the product will perform in a manner fit for
purpose. The Agent shall be under no liability in respect of any defect in the product arising from any
action whatsoever by the Purchaser except such action as is described and recommended in the
handbook supplied. The Agent shall accepts no liability for any defect arising from excessive wear and
tear, willful or accidental damage, abuse, negligence, abnormal operating or storage conditions or
