Oracle MICROS Workstation 6 Series Setup Manual Download | Manualshive

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38

Troubleshooting

workstation in which it is installed. Do not misplace or install an unmatched tag.

4.

Slide in the magnetic stripe reader and tighten the two captive screws.

5.

Connect the left and right speaker cables. Connect the speakers based on their

orientation as shown.

6.

Place the top cover and tighten the screws to secure the top cover.

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Summary of Contents for MICROS Workstation 6 Series

Page 1: ...Oracle MICROS Workstation 6 Setup Guide December 2015...

Page 2: ...ghts are granted to the U S Government This software or hardware is developed for general use in a variety of information management applications It is not developed or intended for use in any inheren...

Page 3: ...kstation 6 Platform 14 Workstation 6 Set Up 15 Removing the Adjustable Stand Cover 15 Locating the Hex Key and Security Screws 15 Securing the Workstation 6 to the Adjustable Stand 16 Installing the W...

Page 4: ...nical Information 30 I O Panel Connectors 30 IDN RS422 232 30 Powered RJ45 30 Series 2 Cash Drawer 31 Customer Display 31 System Board Removable Components 31 System Block Diagram 33 Troubleshooting 3...

Page 5: ...tion of Hazardous Substances RoHS 49 Product Take Back and Recycling 49 Regulatory Compliance Statements 49 FCC Class A Notice 49 FCC Class B Notice 50 ICES 003 Class A Notice Avis NMB 003 Classe A 50...

Page 6: ...ation 22 Table 3 BIOS Security Settings 26 Table 4 Advanced BIOS Security Settings 28 Table 5 IDN Pin Reference 30 Table 6 Series 2 Cash Drawer Pin and Signal Reference 31 Table 7 Basic Troubleshootin...

Page 7: ...MICROS Port 13 Figure 4 Powered RJ45 Pin Reference 30 Figure 5 Series 2 Cash Drawer Pin Reference 31 Figure 6 Customer Display Pin Reference 31 Figure 7 System Block Diagram 33 Figure 8 System Recover...

Page 8: ...of electric shock and danger to personal health follow the instructions Depending on the type of power switch your device has one of the following symbols may be used On Applies AC power to the syste...

Page 9: ...March 31 2015 Initial publication July 27 2015 Updated copyright information August 3 2015 Added details for securing the workstation display to the wall mount December 8 2015 Added the height of the...

Page 10: ...ro Retail Encryption ready Magnetic Card Reader Three track head Triple Data Encryption TDES 3DES or AES algorithm Derived Unique Key Per Transaction DUKPT key rotation algorithm BIOS Secure booting w...

Page 11: ...tate changes Table 1 Power Management State Changes Starting State Event Resulting State Unplugged AC power is connected to a wall outlet and the last recorded power state was not the ON state NOPOWER...

Page 12: ...n and feature an expanded number of pins to accommodate more options on the cash drawer interface You can use an adapter cable for backwards compatibility to existing cash drawers USB 2 0 x2 HDMI Disp...

Page 13: ...storage devices Micro USB 2 0 x3 Left and Right Speaker Output Figure 2 Option I O Ports Figure 3 MICROS Port Adjustable Stand The Workstation 6 comes with an adjustable stand that provides mounting...

Page 14: ...use multi touch interfaces Workstation 6 Platform The Workstation 6 platform software includes the following components Hardware Device Drivers specific to the Workstation 6 The Workstation 6 API Driv...

Page 15: ...able stand You can detach the cover by sliding it toward you If you attached the security screws 3 to the cover you must first remove them using the hex key Locating the Hex Key and Security Screws Th...

Page 16: ...on ensure that the workstation is properly secured to the adjustable stand 1 Place the Workstation 6 adjustable stand on its back and connect the AC power cable from the wall outlet 2 Place the Workst...

Page 17: ...ar a click 6 Make sure the quick release pin is depressed If it is not depressed you must pull the Workstation 6 toward you until it clicks in place 7 If you want to secure the Workstation 6 to the ad...

Page 18: ...e Wireless Networking Module The Workstation 6 supports an optional wireless networking module comprising of a large PCB module a small PCB module and two wireless antennas The hex key is required for...

Page 19: ...in the slot on the large PCB module 6 Peel the stickers off the wireless antennas 7 Attach the wireless antennas to the back of the top cover as shown in the following image Connect the wires to the...

Page 20: ...metal bracket is levelled with the integrated spirit level b Mark the positions of the holes at the 4 corners c Create the holes by drilling into the wall d Secure the metal bracket to the wall with t...

Page 21: ...t the power supply connector to the power connector 5 Slide the locking level to the right and then tighten the screw with the hex key 6 Conceal the cables with the cable casing 7 Secure the cable cov...

Page 22: ...ion Diagnostic Version The Diagnostics Utility version RAM Size bytes Shows the total RAM capacity Physical Address ENET Shows the network MAC address assigned to the Ethernet port Physical Address Wi...

Page 23: ...period of inactivity 1 Enter a time in seconds in the Backlight Reprime field 2 Tap Reprime Backlight to set the timer Set the value to 0 to disable the timer and allow the backlight to stay on indef...

Page 24: ...Read Cash Drawer number Status to check the open close status of the connected cash drawer Performing an RS232 LoopBack Test On the RS232 LoopBack tab you can perform a loop back test on a single port...

Page 25: ...continues printing line by line 6 Tap Quit Test Viewing Diagnostics Reports for Devices on COM Ports On the Devices tab you can monitor and retrieve diagnostics reports or data from selected peripher...

Page 26: ...and press Enter The following is an example set of information presented by the BIOS system information screen The actual data shown by your system may vary BIOS Version W1300h IA32 Build Time 12 02 2...

Page 27: ...odule support Note By default the TPM is disabled for certain countries due to laws and regulations TPM Configuration TPM Action Select one of the following options No change Enable Disable Activate D...

Page 28: ...FI settings for Win32 operating systems Load Legacy WinCE Defaults Load the default Legacy Boot or WinCE settings Discard Changes Discard the current configuration settings without exiting the configu...

Page 29: ...ain Off the system remains powered off even if it was originally powered on Last state if the system was on when power failed the system powers on If the system was off the system remains off Power On...

Page 30: ...tors IDN RS422 232 The IDN connector can be configured to run in RS422 mode or RS232 mode as shown in the following table Table 5 IDN Pin Reference RS422 RS232 Powered RJ45 The powered RJ45 connector...

Page 31: ...Table 6 Series 2 Cash Drawer Pin and Signal Reference Pin Signal name Description 1 VCC12 or VCC24 Cash Drawer power 2 CD_OPEN Open drawer 3 7 8 Ground Signal grounds 4 CD_ST Input status from cash d...

Page 32: ...Information 4 DDR3L SoDIMM RAM You must insert RAM in this position when using a single stick configuration The system board shows text designating the location as shown in the diagram 5 DDR3L SoDIMM...

Page 33: ...Technical Information 33 System Block Diagram Figure 7 System Block Diagram...

Page 34: ...ake sure you connected the power cable to the stand The Workstation 6 does not start and the screen remains blank after 30 seconds Missing or defective SO DIMM Re seat SO DIMM 0 Do not use 2GB SO DIMM...

Page 35: ...angle the I O ports up 3 Disconnect the DC power cable 4 If you secured the Workstation 6 to the adjustable stand using a security screw remove the security screw 5 Pull down the quick release pin an...

Page 36: ...e 2 Place a towel or soft cloth over your work surface to protect the touchscreen then place the workstation face down on the surface 3 Loosen the security screws using a hex key You do not need to fu...

Page 37: ...Gently lift the rear cover Reassembling the Workstation 6 1 Place the rear cover over the system board and slide it toward the power button 2 Tighten the screws to secure the rear cover 3 Connect the...

Page 38: ...or install an unmatched tag 4 Slide in the magnetic stripe reader and tighten the two captive screws 5 Connect the left and right speaker cables Connect the speakers based on their orientation as sho...

Page 39: ...the Update and recovery screen click the Get started button under Remove everything and reinstall Windows 6 On the Reset your PC dialog box click Next then click Fully clean the drive and then click...

Page 40: ...boots you can begin operating system setup Recovery Button You can use the system recovery button on the Workstation 6 to restore system settings without using a keyboard 1 Power off the Workstation 6...

Page 41: ...DDR3L 1333MHz Standard Expandable to 8GB Storage MO 297 Slim SATA Solid State Drive Removable Secured 32G Standard MO 300 mSATA Solid State Drive Socket Internal Available SD Card Socket Available Rem...

Page 42: ...Serial Expansion Module Optional in stand 1 DB9 RS232 Port 2 DB9 RS232 Powered 5 9 12V Selectable Ports 1 MICROS Customer Display Port Cash Drawer Ports 2 MICROS Series 2 Cash Drawer Ports 12 24V Sel...

Page 43: ...Workstation 6 Enclosure Cast Aluminum and Rugged PC ABS Plastic Blend Spill Resistant Enclosure Passive Cooling no fans Certifications FCC Class A UL CE TUV RoHS China RoHS Equipment Dimensions Figur...

Page 44: ...Utility configurations Use the table when considering peripherals Table 9 Port Power Specifications Port or Connector Available Power 12V Power Output 12V 2 5A 30W 12V Power USB Header 12V 1 5A 18W S...

Page 45: ...tdoor metallic communications cables Always connect the product to outdoor metallic communications cables using a protection device that is designed for direct connection to outdoor metallic communica...

Page 46: ...do not have overload protection and are not meant for use with computer systems Do not use household extension cords with your Oracle product The following caution applies only to devices with a Stan...

Page 47: ...g on your computer system Caution Do not operate Oracle products without the cover in place Failure to take this precaution may result in personal injury and system damage Care and Handling Equipment...

Page 48: ...nd then use the cloth to wipe the screen Cabinet Use a chamois or a clean lint free cloth to clean the cabinet and screen surface Do not use chemical alcohol or petroleum based cleaners that are not r...

Page 49: ...liance Statements Your Oracle product is marked to indicate its compliance class Federal Communications Commission FCC USA FCC Class A Notice FCC Class B Notice Industry Canada Equipment Standard for...

Page 50: ...e limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not instal...

Page 51: ...e Statement A Korean Class B Notice The following is the Korean Class B Broadcasting and Telecommunication Products for Business Purpose Statement B Shielded Cables Hardwire connections between system...

Page 52: ...nectors 30 Customer Display 31 IDN RS422 232 30 Series 2 Cash Drawer 31 Peripherals power considerations 44 Ports 12 option 13 primary 12 Power 10 NOPOWER 10 state changes 11 unplugged 10 Safety and H...

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