background image

12

13

General Terms and Conditions of Service: 
In addition to these General Terms and Conditions of Service, Subscriber agrees to be bound by the Terms of Service for the applicable 
Optimum service as set forth at www.optimum.net, such as Optimum TV, Optimum Online and Optimum Voice, as such may be updated 
from time to time (collectively, the “Terms of Service”), which are incorporated herein by this reference. In the event of any conflict between 
these Terms and Conditions below and the Terms of Service, the Terms of Service shall control.

Payment of charges: Subscriber will be billed monthly in advance for Services to be received, plus pro rata charges, if any, for periods not 
previously billed. Subscriber will be billed monthly for Pay Per View, On Demand or other Services ordered where charges are based on 
actual usage or on orders placed during the previous month. Subscriber agrees to pay all undisputed monthly charges and all applicable fees 
and taxes as itemized on the Cablevision monthly bill and notify Cablevision of disputed items within thirty (30) days of receipt, or longer as 
provided by applicable law. Failure to pay charges billed (including checks returned for insufficient funds) may result in discontinuance of 
Service, the removal of all Cablevision Equipment (as defined below) and/or imposition of a late payment or service charge. If the Subscriber 
has more than one account (Business and/or Residential) served by Cablevision, all Cablevision provided Services at all locations may be 
subject to discontinuance of Service in the event any one account remains unpaid. In the event collection activities are required, an additional 
collection charge may be imposed.

Cablevision property: All equipment, including, but not limited to, any cables, wires, amplifiers, cable boxes, access cards, remotes, cable 
cards, battery backup units, modems, and routers distributed to and/or installed for use in the Subscriber’s service location(s) by or on behalf 
of Cablevision (“Equipment”) remains the property of Cablevision. None of the Equipment shall become a fixture. Cablevision property is 
intended to service and reside at the specific service location and is not to be used off premises without Cablevision authorization. Subscriber 
must return all Equipment upon substitution of use or termination of Service. Failure to do so will result in a charge to be determined in 
accordance with Cablevision’s then current schedule of charges for non-returned Equipment, which amount shall be due immediately. 
Subscriber agrees to pay such charge whether the Equipment is lost (through theft or otherwise), damaged or destroyed.

Disruption of service: In no event shall Cablevision be liable for any failure or interruption of Service, including, without limitation, those 
failures and interruptions resulting in part or entirely from circumstances beyond Cablevision’s reasonable control. Subject to applicable law, 
credit with respect to Subscriber’s recurring monthly subscription fee shall be given for qualifying outages of Cablevision Services.

Repair of cablevision equipment: Cablevision will repair and/or replace defective Equipment, if any, as long as such damage was not 
caused by misuse or other improper operations or handling by Subscriber. Cablevision is not responsible for the maintenance or repair of 
Subscriber-provided equipment, including, but not limited to, television sets, or other video equipment, computers, modems, or any other 
related Subscriber-provided equipment. Cablevision makes no warranties, with respect to Equipment or Service provided by Cablevision or 
with respect to the Equipment’s compatibility with any Subscriber provided equipment.

Subscriber property: Cablevision assumes no responsibility and shall have no responsibility for the condition or repair of any Subscriber-
provided equipment and/or software. Subscriber is responsible for the repair and maintenance of Subscriber-provided equipment and/or 
software. Cablevision is not responsible or liable for any loss or impairment of Cablevision’s Service due in whole or in part to a malfunction, 
defect or otherwise caused by Subscriber-provided equipment and/or software.

Taxes: Subscriber agrees to pay any local, state or federal taxes imposed or levied on or with respect to the Services, the Equipment or 
installation or service charges incurred with respect to the same.

Care of Cablevision property: Subscriber agrees that neither Subscriber nor any other person (except Cablevision’s authorized personnel) 
will open, tamper with, service, make any alterations to, or remove any Equipment from the service address of initial installation. Any alteration, 
tampering, removal, etc., or the use of equipment which permits the receipt of Services without authorization, or the receipt of Services to an 
unauthorized number of outlets, or to unauthorized locations, constitutes theft of service and is prohibited.

Access to subscriber premises: Subscriber authorizes Cablevision and its employees, agents, contractors and representatives to access and 
otherwise enter the Subscriber’s premises to install, inspect, maintain and/or repair the Equipment and, upon the termination of Service, to 
remove the same from the premises. Cablevision’s failure to remove its Equipment shall not be deemed an abandonment thereof.

Assignment or transfer: This Agreement and the Services and/or Equipment supplied by Cablevision are not assignable or otherwise 
transferable by Subscriber, without specific written authorization from Cablevision.

10 

Termination of service: Unless otherwise terminated in accordance with the terms hereof or the Terms of Service, this agreement shall 
automatically renew on a month-to-month basis. Subscriber acknowledges that upon such renewal, all pricing is subject to change.

11 

Breach of agreement: In the event of any breach of this agreement (including the Terms of Service) by Subscriber, the failure of Subscriber to 
abide by the rates, rules and regulations of Cablevision, the failure of Subscriber to provide and maintain accurate registration information, or 
any illegal activity by the Subscriber using the Service, this agreement may be, at Cablevision’s option, terminated and Cablevision’s Equipment 
removed. Subscriber shall pay reasonable collection and/or attorney’s fees to Cablevision in the event that Cablevision shall find it necessary to 
enforce collection or to preserve and protect its rights under this agreement.

12 

Security deposit: Any security deposit given by Subscriber for the Equipment or Cablevision’s Service will be due and payable upon the first 
monthly billing cycle. Such security deposits will be returned to Subscriber within sixty (60) days of termination of Cablevision’s Service so long as 
payment has been made for all amounts due on Subscriber’s account and Subscriber has returned the Cablevision Equipment undamaged.

13 

Content and services: All content, program services, program packages, number of channels, channel allocations, broadcast channels, 
interactive services, e-mail, data offerings and other services are subject to change in accordance with applicable law.

14 

Rates: All rates are subject to change in accordance with applicable law.

15 

Late fee: If your account is 30 days past due, a reminder message will be included on your monthly bill. If your past due balance remains unpaid, 
you may be charged an applicable late fee in addition to your past due balance at Cablevision’s then current rate. If your account remains unpaid, 
your Services may be disconnected. You can avoid incurring late fees by paying your monthly bill promptly.

16 

Disclaimer: Cablevision assumes no liability for any program, services, content or information distributed on or through the Services, and 
Cablevision expressly disclaims any responsibility or liability for your use thereof. Further, Cablevision shall not be responsible for any products, 
merchandise or prizes promoted or purchased through the use of the Services.

17 

Entire agreement: These Terms and Conditions (including the Terms of Service) constitute the entire agreement between the Subscriber 
and Cablevision. No undertaking, representation or warranty made by an agent or representative of Cablevision in connection with the sale, 
installation, maintenance or removal of Cablevision’s Services or Equipment shall be binding on Cablevision except as expressly included herein.

Summary of Contents for Digital Cable Box

Page 1: ...1 The Installation Guide ...

Page 2: ...ment 3 TV Installation 4 Howto activateyourservice 5 Helpful hints 7 Internet Phone Installation 8 Howto activate all three services orinternet and phone services only 10 Helpful Hints 11 GeneralTerms Conditions ofService 12 ...

Page 3: ...k troubleshootingtips creatingyour Optimum ID and more We re here to help 24 7 optimum net Your first stop for all things Optimum Find answers TV listings hotspots FAQs and more optimum net chat Instantly chat online with Optimum experts who can answer your account questions or help resolve your service issues via our instant messenger optimum net emailus Send us your questions from anywhere for p...

Page 4: ...al cable box a blue light will indicate the power is on Make sure yourTV is on and you will see a grey screen that says Please wait we are preparing the service for you When the correct time displays on the LED screen wait up to 15 minutes to be sure service is fully activated Stop here and proceed to page 8 ifyou re installingyourinternet and orphone services Ifyou re activatingyour TVservice onl...

Page 5: ...erfollowingthe above steps please callyourlocal CustomerService number Helpful Hints If you experience a Postage stamp image or Grey Black bars on the left and right of the HDTV screen Make sure you are using the correct HDMI cable or component cables red blue and green Also make sure the proper picture format is set on the HD digital cable box and HDTV Step 6 If the picture freezes or the cable b...

Page 6: ...e protector Note Foradded protection purchase a surge protector STEP4 connect modemto computerusing Ethernet cable A Connectthe Ethernet cabletothe Ethernet port onthe back ofthe modem B Connectthe otherend ofthe Ethernet cabletothe Ethernet port onthe back ofyourcomputer Ifyou are connecting internet service only skip to Step 6 now STEP5 phone customers connect modemto phone A Connectthetelephone...

Page 7: ...me network a Unplug the power cord from your modem and router if using one b Plug the modem back in and wait until it has fully restarted This can take up to a few minutes c Plug the router back in and wait 30 seconds d Check your internet connection by opening a new web browser window e If you still have no internet connection reboot your computer and then repeat Step 4 No dial tone 1 Check that ...

Page 8: ... to a malfunction defect orotherwise caused bySubscriber provided equipment and orsoftware 6 Taxes Subscriberagreesto payanylocal state orfederal taxes imposed orlevied on orwith respecttothe Services the Equipment or installation orservice charges incurredwith respectto the same 7 Care ofCablevision property Subscriberagreesthat neitherSubscribernoranyotherperson except Cablevision s authorized p...

Page 9: ...urmodem youwill not have E 911 service Ifyourservice is disconnected orinterrupted youwill not have E 911 service Ifyou relocatethe modemto a different address you must notifyCablevision in advance to update E 911 service Duringthe initial 72 hours ofservice atyournewaddress you maybe requiredto providethe E 911 operatorwithyournewservice address Securityand medical alert system limitations You ac...

Page 10: ......

Reviews: