Troubleshooting and Additional Information
Troubleshooting
LCD Display shows “Control Failure”
This can occur when the controller doesn’t receive a response from the camera.
1. Please check that the network jacks you are using are active.
2. Please check that the network cable you are using is not failing.
3. Please check that the camera is supplying an Acknowledgement and Completion response.
The joystick isn’t controlling any cameras at all
This can occur when the camera(s) and/or joystick aren’t properly set up.
1. Check that the network jacks you are using are active.
2. Check that the network or serial cables you are using are not failing.
3. Check that the camera control address matches the joystick control address.
Multiple cameras are being controlled at once
This can occur when multiple cameras are set to the same joystick control address.
1. Check the camera’s control addresses and ensure that each camera has a unique address.
a. Log into the WebUI and select Devices. Check that none of the connected cameras have the
same control address.
b. Press the [INQUIRE] button to view the devices added to the joystick. Check that none of the
added cameras have the same control address.
Camera doesn’t stop moving when the joystick controller is upright
This can occur when the joystick is in OSD Menu control mode or when the network is congested.
1. Move the joystick left and check that the LCD display says “Left”. LCD display will say “CAM Menu Left”
while in OSD Menu control mode.
a. Power cycle the joystick.
b. Press [OSD OPEN/CLOSE], then [OSD ENTER], then press [OSD OPEN/CLOSE] twice.
2. Move the joystick to an isolated network and test again. If the issue ceases, the original network is
congested and/or overloaded.
Certain functions don’t work with my camera
This can occur when you are not using a PTZOptics camera, or your camera’s firmware isn’t up to date.
1. Some functions do not work with non-PTZOptics cameras as each camera manufacturer has some of
their own unique commands that may not be fully compatible with the design of this controller.
2. For PTZOptics cameras use the PTZOptics Firmware Finder to update your camera’s firmware.
Check out the PTZOptics
to always have the latest features using your serial number.
Check out the PTZOptics
for troubleshooting.
Contact the PTZOptics Support Team,
if you need some extra assistance.
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