OptConnect neo 2 Quick Start Manual Download Page 1 | Manualshive

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Everything you loved

about OptConnect neo —

times two.

Quick Start Guide

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Summary of Contents for neo 2

Page 1: ...Everything you loved about OptConnect neo times two Quick Start Guide ...

Page 2: ...carrier connections Every neo2 comes with OptConnect managed wireless services and a license to Summit and its API the management system designed for your phone tablet or computer neo2 also includes Glimpse an on board API that responds to requests from your equipment s software and tells your equipment how neo2 s cellular connection is performing Only OptConnect has Glimpse Follow Steps 1 through...

Page 3: ... 4 Maximize signal strength and quality 5 Conﬁgure your equipment for DHCP 6 Optionally conﬁgure your equipment for Static IP 7 Connect ethernet cables and test 8 Identify remote access IP address 9 Identify remote access ports for non ATM equipment 10 Use the OptConnect Private Network for remote access 11 Manage your OptConnect devices ...

Page 4: ...IMPORTANT Use only the included power adapter to maintain warranty coverage The identiﬁers on the bottom of neo2 are important Please do not apply tape in this area Your equipment s IP settings are critical See the steps on the next pages Power 5V DC Ethernet LAN X 2 Cellular Activity LED Signal Quality LEDs X 4 ...

Page 5: ...e on a metal surface 3 5 inches from any edge location on a metal surface can improve signal strength Orient the antenna 1 Point vertically upward best 2 Point vertically downward routing antenna cable away from antenna shaft next best 3 Point horizontally least preferred The position and orientation of the antenna can be optimized in Step 4 ...

Page 6: ... power cord to neo2 ensure the green LED next to the power port glows After 10 60 seconds ensure the amber Cellular Activity LED glows or ﬂashes IMPORTANT when neo2 powers on the ﬁrst time it may download a software update This is indicated by a rapidly ﬂashing amber Cellular Activity LED for 1 2 minutes and may be followed by the LED going dark while neo2 reboots You must allow this process to co...

Page 7: ...ﬁnd it or type it into Search Filter box and press Enter 4 Click neo2 s link to view Signal Strength in On Demand Info section 5 Adjust antenna position by an inch or two 6 Click Refresh on Demand Info button Important neo2 can take 15 seconds to update 7 Repeat steps 5 6 above until signal strength is maximized and signal quality is maximized 8 If it is not possible to maximize both strength and ...

Page 8: ...ic IP Set your equipment to obtain an IP address through DHCP IMPORTANT if you are connecting an ATM to neo2 your ATM settings should be set according to the instructions provided by your transaction processor and full security should be enabled For options and detailed instructions related to RMS settings contact our Customer Care Center at 877 678 3343 ...

Page 9: ...your equipment through neo2 Set your equipment as follows IP address 192 168 1 11 Subnet mask 255 255 255 0 Gateway 192 168 1 90 DNS server 1 192 168 1 90 DNS server 2 8 8 8 8 If you have a second piece of equipment to which you need to initiate a connection from your host conﬁgure it as above with an IP address of 192 168 1 12 ...

Page 10: ...r equipment or cause it to refresh its network environment Perform a test with your equipment If the test fails 1 Restart your equipment 2 Conﬁrm your equipment s IP conﬁguration see Step 5 or Step 6 3 If your equipment is using a DHCP IP address conﬁrm it has been issued one by neo2 e g 192 168 1 115 4 Repeat test 5 Contact our Customer Care Center at 877 678 3343 ...

Page 11: ... you do not need to initiate a connection from your host to your equipment through neo2 Look up the IP address of your neo2 in Summit or contact our Customer Care Center at 877 678 3343 Ensure your equipment is conﬁgured for a static IP address see Step 6 ...

Page 12: ... a digit to the protocol s port number to reach your equipment according to the table below where xxx is the port number to which your equipment will respond To reach your equip on port xxx Contact port 192 168 1 11 xxx 192 168 1 12 2xxx Example directing your browser to neo2 IP address 2443 establishes an https session on port 443 with your equipment at IP address 192 168 1 12 the 2nd device in t...

Page 13: ...rnet Your computer host system or company s o ce network must use VPN credentials to be granted access to our private network and to remotely access your equipment If this neo2 is your ﬁrst OptConnect device contact our Customer Care Center at 877 678 3343 to install our free software VPN client or to discuss other options If this neo2 is part of a larger portfolio of OptConnect devices your compa...

Page 14: ...1 Manage your OptConnect devices neo2 includes a license to Summit and its API to help you manage your cellular devices Log in at summit optconnect com or contact our Customer Care Center at 877 678 3343 ...

Page 15: ...n site unless your equipment application requirements have changed Contact our Customer Care Center at 877 678 3343 to adjust neo2 s conﬁguration How do I know if neo2 is online The amber Cellular Activity LED will ﬂash or glow steadily when neo2 is communicating with the cellular network For more detailed performance and historical information see Summit at summit optconnect com or add Glimpse su...

Page 16: ...y thousands of customers have made OptConnect the leading IoT managed services provider for headache free cellular connectivity with award winning products and top rated customer service optconnect com 877 678 3343 v1 0 ...

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