FAQ!
How do I log in to neo2?!
There is no log in for neo2. OptConnect manages all aspects
of neo2 as part of our Managed Wireless Services.
How do I change neo2’s IP address, firewall settings, etc.?!
Each neo2 you receive is configured to your specifications
before it arrives. neo2 does not need to be configured on site
unless your equipment/application requirements have
changed. Contact our Customer Care Center at
877.678.3343 to adjust neo2’s configuration.
How do I know if neo2 is online?!
The amber Cellular Activity LED will flash or glow steadily
when neo2 is communicating with the cellular network. For
more detailed performance and historical information see
Summit at summit.optconnect.com or add Glimpse™ support
to your equipment’s software.
How do I get support?!
Contact our Customer Care Center at 877.678.3343.
