Troubleshooting
PROBLEM
POSSIBLE CAUSE
SOLUTION
SEE
The power-up sequence does not start after
pressing the
Power
button.
Battery is not connected properly.
Disconnect and reconnect the battery.
Verify the battery is securely in place.
Battery is empty.
Switch to a different battery.
IR video doesn't appear after power-up
sequence ends.
Lens cover is still mounted on the lens.
Remove the lens cover from the lens.
Ghost video appears with the real video.
NUC on scenery.
Mount the lens cover on the lens and perform the NUC
sequence.
Recording process stops without pressing the
Record
button.
Internal memory runs out of storage.
Transfer files from the camera to a computer or tablet,
then perform the recording again.
Battery is depleted.
Note:
The camera ends a recording sequence
when less than 3% of battery charge is left.
Switch to a different battery.
The massage “Scan and Fix” appears on the
computer after connecting the camera.
Causes vary.
Note:
This is a Windows warning.
Follow the Windows prompts to perform the disk scan.
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Troubleshooting | Cleaning the LCD Screen and Camera Body
84.
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EyeCGas® 2.0 | User Manual Rev 01 | Doc P/N: UM-8G9A0000B
