Omega OMB-DAQSCAN-2000 Series, User Manual

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DaqScan/2000 Series
898095
Troubleshooting & Customer Support 10-3
Ethernet Problems
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Make sure the Ethernet network is not experiencing technical problems. Check with your
Network Administrator.
Ensure that your system is properly configured in the Daq Configuration Applet [located in
the Windows’ Control Panel]. If a device is not configured correctly it will not be
accessible from an application.
Verify that the correct MAC (Media Access Control) number is reflected by the software.
If communications cannot be established with the Daq device or, if trying to connect
causes the system to hang or crash, try the following:
- Verify that the device power switch is set to ON and that the POWER ON indicator
is lit.
- Ensure that all physical device interface connections are correct. This includes
Ethernet connections from the Daq device to the host PC’s Ethernet jack, or
Ethernet Network hub.
- Run the Daq Configuration applet from the Windows Control Panel. Make sure
the device is configured to the appropriate Ethernet port with the appropriate
protocol. Run the device test and if it fails try other protocols for the device. Be
sure to click on <Apply> to apply the settings, before re-running the test.
If problems persist, notify your Network Administrator. If he or she can’t solve the
problem, contact the factory.