omega altise
Trouble Shooting
Before contacting a professional please read the following troubleshooting guide.
Issue Reason
Solution
No power supply
Check the unit is plugged in properly,
turn the power on and turn the unit on.
The ‘water full’ indicator is
flashing.
Turn the power off, drain the water tank
and restart the unit.
The unit does not work
Timer function is active
Cancel timer function.
In direct sunlight
Draw the curtains
Windows/doors open, many
people or a heat source in the
room.
Close windows/doors; remove the heat
source if possible.
Dirty filter.
Clean the air filter(s).
Air inlet or air outlet is blocked.
Remove any blockage.
The unit does not seem
to perform
Ambient room temperature is
lower than the selected value.
Change your temperature selection.
The unit is not on a hard or flat
surface.
Place the unit on an even, solid surface
(less vibrations)
The unit is noisy
The unit is on a tiled surface
Mount the unit on a rubber or carpeted
base.
The compressor does
not work
The overheat protection may be
activated.
Turn the unit off, wait 3 minutes until the
temperature has decreased, then turn
the unit on again.
The exhaust tube is attached
incorrectly or is bent.
Set the exhaust tube correctly as
indicated in the installation section.
The unit starts and
stops frequently
You have added an extra flexible
exhaust hose
Remove the extra hose.
Distance is too great.
Remote control signal not
detected by the control panel.
Make sure the remote control is
correctly aimed at the control panel.
The remote control
does not function
The batteries are drained.
Replace the batteries.
Error code appears
The LED is flashing
E1
or
E2
Turn the unit off and call your Customer
Care Line on 1300 739 033.
CAUTION: Switch off the unit and unplug it immediately if anything abnormal occurs. Then
contact the omega altise Customer Care Line on 1300 739 033.
WARNING! Do not attempt to repair the unit yourself. Doing so could void the warranty and
cause damage or personal injury.
Omega Altise products are distributed in Australia by MEA, (A Division of Hagemeyer Brands Australia Pty Ltd)
ABN 28 001 375 686, Locked Bag 4013, Kingsgrove NSW 2208
Phone: 1300 739 033 Fax: 1800 838 899 Email:
TTT
[email protected] Web: meaappliances.com.au
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