27
Problem Cause Solution
Failed to sign-in
to Messenger
service.
System clock
not set to
current date and
time.
Set system clock at
taskbar to current
date and time.
Failed to
configure
encryption and
authentication
option with
Access Point.
Access Point
does not
support the type
of encryption
and
authentication
options.
Check your Access
Point Encryption
and Authentication
Settings through
the AP Manager or
check with your
vendor.
Able to connect
to WiFi but
unable to
browse internet.
Proxy server IP
address not set.
Go to IE > Tools >
Options. Tab on
“Connection” and
checked “Access
the Internet using a
proxy server” and
enter the correct
proxy address and
the Port number.
Wireless
Network not
found.
Incorrect SSID
or Access Point
place out of
range.
Check the correct
SSID with your
Administrator or
place the Access
Point in range
(check with Access
Point vendor).