24
Troubleshooting
Problem Cause Solution
Lithium-Polymer
battery not
charged.
Charge the Lithium-
Polymer Battery in
the R1018.
R1018 does not
turn on.
System crash.
Perform a hard
reset.
Loose
connections.
Check the
connection on your
R1018 and wall
outlet.
Battery failed. (If
Battery fault
indication
occurs).
Plug out and re-
insert USB Sync
Cable to continue
charging. If battery
error message
persist, please
contact vendor.
Rechargeable
Lithium-Polymer
battery did not
charge.
System crash.
Perform a hard
reset.
Cannot see
characters on
display.
R1018 not
powered on.
Press the Power
Button.
Distance from
the other device
is more than 1
meter.
Bring the terminal
closer to the device
and attempt
communication
again.
Obstruction
interfered with
communication.
Check the path to
ensure no objects
obstruct the way.
Devices too
close together.
Place at least 1
inch apart.
Fail to
communicate
using IrDA.
Inappropriate
room lighting.
Adjust room lighting
or move to a
different location.