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Other Important Information
Troubleshooting
91
G
My camera does not respond at all or only
very slowly to input via the ProHomeIPC
App.
The connection to your network is slow or faulty. Check
all the cable connections. Use a shorter network cable,
if necessary. Observe the information in Section
Con
necting the Camera
.
The mobile internet connection available is of different
quality in different localities. Move to a different location
and try again.
The
data volume
is used up within the scope of your
mobile phone contract and the speed of the mobile con
nection has been slowed by your provider. Contact your
mobile phone provider.
Reduce the image quality of the image transmission.
Reset your camera to its default factory settings. Use a
thin object to press inside the opening on the rear of the
camera for approx. 10 seconds. Ensure that the user
identifier and password (security code) correspond to
the default settings.
Contact our Service department.