d-Color MF4003/MF3303
L TROUBLESHOOTING > 9. FAX TROUBLE CODE
L-110
Error
code
Catego
ry
Contents of error
How to correct
Installation position
(Service Mode -> [FAX] -> [Line #])
R52
Communication error
between fax board and
base board
1. Check the connection of the fax board USB cable and
the power cord.
-
2. Turn OFF and ON the main power switch.
-
3. If the error reoccurs on the specific remote station, it
cannot be dissolved by settings, so acquire a log.
• Protocol trace list for errors (including remote station)
• Line information for both fax machine and remote
station
• Machine management list (CSV save), activity report
• Data saved in the storage
-
9.28 R6#
Error
code
Catego
ry
Contents of error
How to correct
Installation position
(Service Mode -> [FAX] -> [Line #])
R60
NonEC
M
recepti
on
Amount of error lines in
image data exceeded
specific value (detected
from MFP)
1. Enable communication with ECM.
If ECM has been already set to ON on your machine,
request the sending end to do it.
[Communication] -> [Others] -> ECM
Function
2. Possibility of line defect (example: packet loss,
distortion)
-
R63
Recepti
on
Received request for
V.21 signal
retransmission (CRP)
three times continuously
Example: The remote
station cannot detect
retransmission signal.
1. Change the lowest reception sensitivity to -43 dBm.
Change the signal transmission level to -15 dBm.
• [Modem/NCU] -> [Level] -> CD/
SED ON Level
• [Modem/NCU] -> [TxATT] -> PIX
TxATT, TONE/Procedure Signal
TxATT, CED/ANSam TxATT
2. Possibility of line defect (example: packet loss, echo,
distortion, wrong control of signal conversion by exchanger)
-
3. Acquire a log.
• Protocol trace list for errors
• Line information for both fax machine and remote
station
• Machine management list (CSV save), activity report
• Data saved in the storage
-
R67
F code
recepti
on
(Ph.B)
Although, it has been
declared with DIS that
there is no SUB
reception ability, but a
SUB instruction is
received.
It cannot be dissolved by settings, so acquire a log.
• Protocol trace list for errors
• Machine management list (CSV save), activity report
-
R69
Recepti
on
Received an end-of-
retransmission (EOR)
command from fax
machine
1. It cannot be dissolved by settings, so acquire a log.
• Protocol trace list for errors
• Line information for both fax machine and remote
station
• Machine management list (CSV save), activity report
-
2. Possibility of line defect (example: packet loss, echo,
distortion)
-
9.29 R7#
Error
code
Catego
ry
Contents of error
How to correct
Installation position
(Service Mode -> [FAX] -> [Line #])
R70
Recepti
on
(Ph.C)
Error occurred when
decoded a JBIG image
data
1. Set the coding method to MH/MR/MMR.
[Communication] -> [Others] -> Coding
Ability
2. It cannot be dissolved by settings, so acquire a log.
• Original (on fax machine if possible)
• Protocol trace list for errors
• Machine management list (CSV save), activity report
-
R71
NonEC
M
recepti
on
(Ph.C)
Amount of edge marks
of the image data less
that setting value
Example: Low account
of EOL regarded as RTC
1. Enable communication with ECM.
If ECM has been already set to ON on your machine,
request the sending end to do it.
[Communication] -> [Others] -> ECM
Function
2. Set the account of EOL regarded as RTC lower.
[Function Parameter]: 000E001B
bit2-0: 001 -> 000
R72
Recepti
on
The reception length for
a long-sized original
exceeded 1000 mm.
1. Ask the fax machine to check that no multiple pages
have been read together, and to send it again.
-
2. Request the fax machine to resend with TTI information
while keeping the length within 1000 mm.
-
R73
Fax soft error (modem
control)
1. Set the coding method to MH/MR/MMR.
[Communication] -> [Others] -> Coding
Ability
Service Manual
Y119930-3
Summary of Contents for d-Color MF 4003
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