OKIDATA Pacemark 3410, Service Handbook

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SERVICE AUTHORIZATION
General Information
Read through the instructions for completing the testing process before you begin.
This section contains the On-Site Service Support Agreement, Answer Sheet, Certification Test,
and Course Critique for this service training package. These are the only copies of these items
you will receive.
DO NOT WRITE ON THESE ITEMS!
PHOTOCOPY EACH ITEM!
Use the photocopies to complete the testing process. Photocopy the Certification Test, Answer
Sheet, and Course Critique as required for each technician being trained.
The information provided on the Answer Sheet and Course Critique is used to update your
Dealership’s Okidata Service Warranty Profile and to process your Certificate of Training. The
critique information is used to respond to your questions regarding this training package.
MAKE YOUR RESPONSES COMPLETE AND LEGIBLE!
Feel free to reference the training material as you answer the test questions.
Every attempt has been made to test your knowledge of the product and your ability to use the
reference materials in this kit. No attempt has been made to write "trick questions".
If you have a question about a specific test question or answer, please bring it to the attention of
Okidata Technical Training. Refer to the Service Center Reference Guide for information on
contacting Okidata Technical Training.
In order to improve the quality of future training courses, Okidata welcomes your evaluation of
this training program. Please complete the course critique for this training course.
Before returning your completed testing materials, photocopy your completed Answer Sheet for
your records.
DO NOT ATTACH ANYTHING TO THE ANSWER SHEET!
Where to Send Your Test Materials
Refer to the Okidata Service Center Reference Guide for where to send the test materials.
The Okidata Service Center Reference Guide is sent to your dealership along with the Okidata
Service Contract materials. It is available from Okidata Dealer Service. It is also available
through Okilink II.
Course Administration i - 12 Pacemark 3410 Service Handbook