Oki MC362w Maintenance Manual Download Page 255

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44952001TH Rev.2

7-63

Oki Data CONFIDENTIAL

7. TROUBLESHOOTING PROCEDURES

(3) Hold jammed document by the top edge, and gently pull it out.

If the edge of the document can been seen under the paper guide, lift the paper
guide and then pull out the document.

paper guide

(4) Close the ADF cover.

document tray

If the edge of the document cannot be seen in the ADF, lift the document tray and
then pull out the document.

Pull down the document tray.

Summary of Contents for MC362w

Page 1: ...MC362w MC562w MPS2731mc Maintenance Manual 062813A...

Page 2: ...other manufacturers and referred to in this guide will not affect the applicability of the information in it Mention of software products manufactured by other companies does not necessarily constitut...

Page 3: ...Rev No Date Changed items Person in charge No Page Description of change 1 2012 04 26 Issue NME12 H Ueda 2 2013 02 15 Addition of Wireless LAN spec etc P1E12 H Enomoto Rev No Date Changed items Perso...

Page 4: ...the static electricity Refer to the following table for a classification and function of equipment wireless LAN Low class High class without FAX with FAX Entry Desk Top Not apply MC332 MC342 Apply MC...

Page 5: ...1 5 4 3 USB Host Interface Signal 1 29 1 5 5 Wireless LAN Interface MC342w MC352w 1 30 2 DESCRIPTION OF OPERATION 2 1 2 1 Electrophotographic process mechanism 2 2 2 2 Printing process 2 6 2 3 Image S...

Page 6: ...oard 4 27 4 2 7 17 Frame assy hopping ADF 4 28 4 2 7 18 Setting of SW1 and SW2 on MHH board SU Board 4 29 4 2 8 Face up tray 4 30 4 2 9 Rear cover 4 30 4 2 10 LED assembly and LED assembly springs 4 3...

Page 7: ...TING PROCEDURES 7 1 7 1 Precautions prior to repair 7 2 7 2 Items to be checked prior to taking action on abnormal images 7 2 7 3 Precautions when taking action on abnormal images 7 2 7 4 Preparations...

Page 8: ...Oki Data CONFIDENTIAL 1 CONFIGURATION 1 1 System configuration 1 2 1 2 Structure of MFP 1 4 1 3 Offer of Options 1 6 1 4 Specifications 1 7 1 5 Interface specifications 1 27...

Page 9: ...C LED HEAD M LED HEAD Y LED HEAD FG Film FG FG PWR unit ACDC Switch FUSER lower th upper th frame th Thermostat 9P AC Outlet FG side th 4P 16P 5P 4P 5P Drawer Connector 3P 2 Black 8P 4P 4P 3P 8P 8P D...

Page 10: ...y USB Battery CIS Scanner Unit FBS RADF Contact Image Sensor MOTOR DRV IC SPI Digital LED Drive IC Enable GPIO HP Sensor CIS2 analog CLK SP LED FBS FBM ADFM ADFS SNSIF MOTIF CL1 CL2 ADF Motor SOL PM C...

Page 11: ...2 The insides of MC332 MC342 MC352 MC362 MC562 multi function printers are composed of the following parts Scanner part Electronic photography process part Paper path Control part CU part PU part Powe...

Page 12: ...nsides of MC342dw MC362w MC562dw multi function printers are composed of the following parts Scanner part Electronic photography process part Paper path Control part CU part PU part Power supply parts...

Page 13: ...1 6 Oki Data CONFIDENTIAL 1 CONFIGURATION 1 3 Offer of Options This product can be installed with the following option 1 Additional memory board 256MB 512MB 2 SD memory Card 16GB for MC562 MC562dw 3...

Page 14: ...R 2 5MB NAND 128MB Control Panel LCD Single simplified graphics panel Size 84 1mm W 33 6mm H Resolution 320 dot 128 dot Basic Keys Ten key color start key monochrome start key stop key power save key...

Page 15: ...50 C with drum and toners Operating environment humidity During operation 20 to 80 50 to 70 Full color print quality assurance humidity Maximum wet bulb temperature 25 C During non operation 10 to 90...

Page 16: ...Less than 60sec From Power save Less than 32sec Resolution LED head 600 600 dpi Maximum input resolution 600 1200dpi Output resolution True 600 1200dpi 1bit True 600 600dpi 1bit True 600 600dpi 2bit G...

Page 17: ...Postal Card 16K 197 273 195 270 184 260 2nd tray N A Legal13 13 5 14 Letter Executive A4 A5 B5 16K 197 273 195 270 184 260 Multi purpose tray Legal13 13 5 14 Letter Exective A4 A5 B5 A6 C5 DL Com 9 C...

Page 18: ...MC342dw MC352 ES3452MFP MC362 MC362w MC562 ES5462MFP MC562dw MC562w ES5462dw MFP MPS2731mc Font Bitmap type face LinePrinter USPS Scalable 1 type face Mono Type Scalable 2 type face Mono Type Scalable...

Page 19: ...time Less than 1 sec Life MTBF 5 000H MTTR Less than 20 min Flat bed 5 years or 50 000 times of scan RADF 5 years or 240 000 sheets single sided scan Attachment file format PDF JPEG Compressed M TIFF...

Page 20: ...1mm 0 1 2 0 inch increments of 0 1 inch Margin shift Front Left Top 0 25 mm 0 0 1 0 inch 1mm Step Back Left Top 0 25 mm 0 0 1 0 inch 1mm Step N up Document pages OFF 2 in 1 4 in 1 Vertical 4 in 1 Hor...

Page 21: ...plement Document Type Text Text Photo Photo Glossy Photo Allows the user to select the type of images on the document and optimizes the image quality for the image to be scanned according to the selec...

Page 22: ...s Setting from Admin Setting Either Password to open a document or Access password must be set Not set may not be selected for both Items Setting Supplement Encrypted PDF PDF document security New fun...

Page 23: ...for example is restricted 2 Duplex Scan is not supported for A6 document ScanToEmail Fucntion Items Setting Address confirmation To Cc Bcc Up to 256 entries Address Book List of Email addresses added...

Page 24: ...cted 1 If Auto is selected document is first scanned from ADF and then if there is none in ADF from FBS assuming there is in Flatbed Color 24bit Grayscale 8bit B W Halftone No halftone scanner output...

Page 25: ...Flatbed Color Mode Color 24bit Grayscale 8bit B W Halftone Device output Color Grayscale B W Halftone is processed by driver Resolution Custom 50 600dpi in increments of 1dpi Preset 75 100 150 200 300...

Page 26: ...Scanning mode Normal 8 dots 3 85 lines mm 203x98dpi Fine 8 dots 7 7 lines mm 203x196dpi Ext Fine 8 dots 15 4 lines mm 203x391dpi Photo 8 dots 7 7 lines mm 203x196dpi Density adjustment 3 2 1 0 1 2 3...

Page 27: ...ive Print function Effective record size Legal14 Legal13 5 Legal13 Letter A4 Print margin same as printer Threshold level The value that determines the position in which received images are clipped or...

Page 28: ...Management Report Reports Receive records a summary of information At reception of MDN reply Communication report A report printed automatically at reception of MDN reply At reception of DNS reply Tra...

Page 29: ...ystem Check Report No No No No Yes 17 Scan To Log Report Yes No No No No 18 E Mail Address List Yes No No No No 19 Speed Dial List Yes No No No No 20 Group List Yes No No No No 21 Transmit Journal Rec...

Page 30: ...aracters Yes Unit of print One file at a time selected from the panel Print Range The entire file pages cannot be specified Print Mode Paper Size By the current Menu settings Size of paper presently l...

Page 31: ...es v6 Baseline Valid extension pdf jpg jpeg tif tiff Printing sequence Files are printed in the order in which they are attached Maximum number of attached files 10 File size limit Maximum size is 8MB...

Page 32: ...PDF if the attached file format is PDF JPEG and TIFF if TIFF 4 Up to 16MB This depends on the available space on FAX memory at reception time Transmission Data Save Function MC562 MC562dw Items SD Car...

Page 33: ...l to Print N A Not support by user Print from USB Memory Color enabled Color disabled Printing disabled PIN ID 1 10 digits Number of ID that can be registered Max 100 Register Edit Configuration Tool...

Page 34: ...5 1 2 USB Interface Connector and Cable 1 Connector Printer side B receptacle Upstream port Equivalent of UBR24 4K5G00 made by ACON 2 3 4 1 Connector pin arrangement Cable side B plug off 2 Cable Cab...

Page 35: ...OTP HTTP 1 5 2 2 Network Interface Connector and Cable 1 Connector 100 BASE TX 10 BASE T automatic switch no simultaneous use 1 8 1 5 2 3 Network Interface Signal Pin No Singles Single Direction Funct...

Page 36: ...unctions TEL 1 Unspecified 2 Unspecified 3 TCP 4 TCP 5 Unspecified 6 Unspecified LINE 1 Unspecified 2 Unspecified 3 TCP 4 TCP 5 Unspecified 6 Unspecified TCP Terminal Connection Point 1 5 4 USB Host I...

Page 37: ...line of Wireless LAN 1 Specification IEEE 802 11b g n 2 4GHz 2 Power connector USB Micro B 3 Power supply voltage 5V 4 MFP side interfaces IEEE 802 3u 10 100BASE LAN port USB Micro B Chip Antena LAN P...

Page 38: ...Oki Data CONFIDENTIAL 2 DESCRIPTION OF OPERATION 2 1 Electrophotographic process mechanism 2 2 2 2 Printing process 2 6 2 3 Image Scanning process 2 18...

Page 39: ...lied to it from the backside by the transfer roller so that the toner image is transferred to the paper 5 Fusing Heat and pressure are applied to the toner image on the paper to promote its fusion 6 D...

Page 40: ...he toner 5 Transfer A sheet of paper is placed over the OPC drum surface and an electric charge is given to the paper from its backside by the transfer roller When a high voltage is applied to the tra...

Page 41: ...roller surface is used to control the fuser temperature under designated conditions There is also a thermostat for safety purposes When the heat roller temperature rises above a certain temperature th...

Page 42: ...2 DESCRIPTION OF OPERATION 9 Belt cleaning Toner remaining on the transfer belt is scraped off by the belt cleaning blade and collected into the waste toner box of the transfer belt unit Belt waste to...

Page 43: ...ng of the face up stacker The above refers to the simplex printing operation of the printers and the following explains the duplex printing operation During duplex printing paper which firstly passes...

Page 44: ...per is fed from the 1st Tray 2 After causing the IN sensor to come ON the paper is further carried over a certain distance to finally hit the registration roller This corrects skew of the paper 3 It c...

Page 45: ...Figure 2 4 shows the motions of each of the ID units when the printer is operated for monochrome printing As the lift up motor runs clockwise with the up down clutch ON the lift up link slides to the...

Page 46: ...Face up ejection Face up ejection is available when the face up tray is open In that state the separator FU is fixed in the direction illustrated in Figure 2 6 and the face up tray detection sensor i...

Page 47: ...e after the rear end of the paper passes the eject rollers the fuser motor starts running counterclockwise and as a result of this the eject rollers can carry the next paper to the exit It changes fro...

Page 48: ...Figure 2 9 when the solenoid is energized the link lever moves causing the cover of the color registration sensor and the density sensor to open 2 As the solenoid is de energized the spring pushes th...

Page 49: ...east six hours has passed after the previous correction A correction error may be issued due to an inadequate toner amount of a pattern generated a sensor stained with toner deficient opening closing...

Page 50: ...ion If the shut ter operates imperfectly replace the shutter unit If no problem was found by the checks 1 through 3 there is a problem with the circuit Replace each of the color registration sensor bo...

Page 51: ...s 500 When one or more ID is replaced with a new one When the belt is replaced with a new one When a toner low or toner empty error is cleared by a replacement of a toner cartridge in a toner low or t...

Page 52: ...printers A shielding plate is mounted inside each ID and rotates in synchronization with toner agitation Moreover each ID has a shutter fitted Each shutter is synchronized with the operation lever of...

Page 53: ...occurs Since the total page count is incremented when the front end of print media passes the writing sensor a feed jam 380 is also included into the limits on counts according to its jam type If pap...

Page 54: ...e values in the table below Paper size Simplex Duplex LETTER 1 2 EXECUTIVE 1 2 LEGAL14 1 2 LEGAL13 5 1 2 LEGAL13 1 2 A4 1 2 A5 1 2 A6 1 B5 1 2 COM 9 1 COM 10 1 MONARCH 1 DL 1 C5 1 Postcard 1 Double po...

Page 55: ...ler Separation pad Lower pinch roller Transfer roller Paper stocker Pinch roller 2 3 1 2 Electrical configuration Electrical circuit configuration This Scanner is controlled by the SU board The ASIC m...

Page 56: ...nstructions given by the connected equipment to implement the print operation Name of the operation modes the overview of the operation and the corresponding print modes are shown in the following tab...

Page 57: ...sided document single sided print operation Outline of document flow is shown below Supplement When a single sided document is selected this operation is performed regardless of the same size mixed do...

Page 58: ...e of document flow is shown below Supplement When a both sided document is selected this operation is performed regardless of the same size mixed documents or different sizes mixed documents Inversion...

Page 59: ...detection signal SET telling that a document is set to the connected equipment via the ADF board Detection of final document The document set sensor PI14 detect if the document that has started of the...

Page 60: ...be judged from the information if a document exits or not at the corresponding sensor block PI11 PI12 PI13 PI14 PI11 Regist paper sensor PI12 Reverse paper sensor PI13 Cover open close sensor PI14 Do...

Page 61: ...the function of irradiating the lamp light uniformly over a document while moving its position The carriage Assy is driven by a belt which is driven by the FB motor Scanner moves at the scan speed cor...

Page 62: ...n 3 2 3 2 MFP Unpacking Procedure 3 3 3 3 MFP Installation Instructions 3 4 3 4 Packed Units and Attachments 3 5 3 5 Assembly Procedure 3 6 3 6 Configuration Page Print 3 22 3 7 Network Information Pr...

Page 63: ...idge or image drum cartridge into fire Burn may occur by the dust explosion Do not use a highly flammable spray near the MFP Fire may break out as there are high temperature parts inside the printer W...

Page 64: ...MFP INSTALLATION 3 2 MFP Unpacking Procedure Warning Personal injury may occur This MFP weighs about 29kg So lift it up with 2 or more persons Open the upper lid Take out the accessory box Remove the...

Page 65: ...perature 10 to 32 C Ambient Humidity 20 to 80 relative humidity Maximum Wet Bulb Temperature 25 C Be careful not to be bedewed When the MFP is to be installed at a place where the humidity is less tha...

Page 66: ...tact the user s section in charge and follow its instruction Warning Personal injury may occur This MFP weighs about 29kg and should be lifted by 2 or more persons MFP main body Image Drum Cartridges...

Page 67: ...ctive Equipment 1 Remove the 5 adhesive tapes on the outside of MFP Then remove the protection pad 2 Remove the adhesive tapes and open the MP Tray 3 Remove the adhesive tapes and remove the paper 4 C...

Page 68: ...ALLATION 6 Remove the adhesive tapes 7 Close the document glass cover 8 Open the scanner unit 9 Remove the adhesive tapes desiccant and film 10 Press the top cover open button and open the top cover P...

Page 69: ...e pressing the blue lever of the fuser unit in the direction of the arrow Protection sheet Blue lever Orenge stopper Note Keep the orange stopper it is necessary to transport it Install Image Drum Car...

Page 70: ...ad custom size paper on the tray need to register the size in Paper Setup 1 Flex paper back and forth and then fan it Straighten the edges of the paper stack on a level surface 2 Pull out the paper tr...

Page 71: ...Important Do not load paper above the fill line 6 Adjust the paper width guide and the paper stopper to hold the paper in place 7 Push the paper tray until it stops Register the loaded paper on the MF...

Page 72: ...d come to the right side to the feeding direction mark 6 Adjust the paper width guide to hold the paper in place 7 Press the tray latch button Register the loaded paper on the MFP Important Do not loa...

Page 73: ...ments Loading Documents on the Document Glass 1 Lift and open the document glass cover 2 Place a document face down on the document glass If your document is portrait align its top edge to the upper l...

Page 74: ...ric cord Do not bundle up or tie up the electric cord Do not use the damaged electric cord Do not put many loads on one electric outlet Do not connect this MFP to the same outlet with other electric m...

Page 75: ...f automatically and power switch indicator goes out Note Turn the power off and when turning the power back on again push the power switch after waiting for a few seconds No use for a long time When t...

Page 76: ...t tray 2 when increase the paper capacity of the MFP After installation need to configure the printer driver settings Important For Mac OS X if you have connected the MFP to a computer via USB you do...

Page 77: ...For Windows Server 2008 Windows Vista Windows Server 2003 and Windows XP select Properties For Windows 7 if you have installed multiple printer drivers select Printer properties OKI MC562 PCL or OKI M...

Page 78: ...click Printer Setup Utility 2 Select the name of your machine and then click Show Info 3 Select Installable Options 4 Select the total number of trays installed on your machine for Available Tray and...

Page 79: ...n the power off status when the AC cord is connected a part of the circuit is operated therefore make sure to unplug the cable Components may be damaged by static electricity Make sure to remove the s...

Page 80: ...items of option are correctly installed conduct the menu map printing referring to 3 6 Configuration Page Print 1 Confirm Recognition of Additional Memory Confirm the contents of the configuration pag...

Page 81: ...chine while pressing the lock button 3 Pull out the Ethernet USB cable 4 Touch a metallic part of the machine to remove static electricity from your body 5 Loosen the screw and then remove the bracket...

Page 82: ...e cover 11 Plug the AC cable into the MFP 12 Press the SETTING key on the control panel 13 Press to select View Information and Press OK 14 Press to select System and Press OK 15 Check the value of SD...

Page 83: ...e is displayed But dw is not displayed 3 6 Configuration Page Print Make sure that the MFP operates normally 1 From the panel press Setting button 2 Select Reports 3 Select Configuration Press the dow...

Page 84: ...work Information Print Make sure that the MFP operates normally 1 From the panel press Setting button 2 Select Reports 3 Select System 4 Select Network Information Press the down button to go to Netwo...

Page 85: ...end of the USB cable into the USB connection on the back of the MFP 3 Hook the USB cable on the hook of the MFP 4 Attach the interface cover Switch off the power of the MFP and computer Memo Although...

Page 86: ...end of the USB cable into the computer s USB interface connector Important For Windows OSs do not plug the other end of the USB cable into the computer until prompted while driver installation Do not...

Page 87: ...the computer and MFP 1 Remove the side cover on the right side of the MFP while pressing the lock button 2 Plug one end of the Ethernet cable into the network connection on the back of the MFP 3 Hook...

Page 88: ...connect it to TEL connection 2 Check to be attached the supplied connector cover to the TEL connection of the MFP TEL connection Connecting for Fax and Telephone 1 Plug one end of the Telephone cable...

Page 89: ...hat no toner flakes off Type Weight or thickness Settings on the operator panel Printer driver Media weight settings 2 Media weight paper thickness Media weight paper thickness Media type paper type 1...

Page 90: ...e to detach them Reverse the procedures to attach them The reference part numbers used in this manual such as and do not identical to the part numbers in the maintenance disassembly configuration diag...

Page 91: ...t use static prone gloves when handling integrated circuits ICs or circuit boards including microprocessors and ROM and RAM chips 8 Do not place printed circuit boards PCBs directly on the printer or...

Page 92: ...1 3 Screwdriver No 5 200 1 4 Digital multimeter 1 5 Pliers 1 6 Handy vacuum cleaner toner vacuum 1 See note 7 E ring pliers 1 E shaped ring removal Note Use a toner vacuum Using a general purpose vac...

Page 93: ...he disassembly diagrams below 4 2 1 Belt unit 1 Open the scanner and the top cover 2 Remove the image drum unit 3 Turn the two blue lock handles of the belt unit in the direction of the arrows and hol...

Page 94: ...Pull the blue fuser unit lock lever in the direction of the arrow and detach the fuser unit 4 2 3 Left side cover 1 Open the scanner and the top cover 2 Remove the two silver colored screws 3 Unlatch...

Page 95: ...over 1 Open the scanner and the top cover 2 Remove the cassette assembly 3 Remove the interface cover 4 Loosen the screw to remove the bracket 5 Open the MPT assembly 6 Remove the three screws 7 Unlat...

Page 96: ...ilver colored screws to detach the CU PU board 6 Remove all the low voltage power supply cables 7 Remove the two silver colored L 8mm screws and detach the low voltage power supply FG cable MC342dw MC...

Page 97: ...i Data CONFIDENTIAL 4 REPLACEMENT OF PARTS To Flatbed FFC cable FG cable black FG cable black yellow L 8mm To Flatbed FFC cable FG cable black FG cable black yellow L 8mm MC332 MC342 MC352 MC362 MC562...

Page 98: ...cover 1 Remove the left side cover and right side cover See 4 2 3 4 2 4 2 Remove the latch and remove the cover Hinge R in the direction of the arrow 3 Remove the cover stay L in the direction of the...

Page 99: ...44952001TH Rev 2 4 10 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS 5 Remove the two screws black and one screw silver coloved to detach the front cover...

Page 100: ...4 2 6 2 3 4 3 Remove the screw to detache the FG cable from the printer s mainbody 4 Open the scanner and remove the E shaped retainer ring and screw 5 Remove the E shaped retainer ring 6 Remove the...

Page 101: ...cover assy top ADF 2 Remove the tray assy document by pull it in the direction of the arrow 3 Open the ADF unit while pushing the portion B and push the claw of cover ADF R assy 4 Push the portion A...

Page 102: ...e 4 2 7 1 2 Detach a connector and from the ADF board and remove the screw to remove the FG cable FG cable Clamp cable 3 Remove the clamp cable and pull the cables out of the hinge and Open the ADF un...

Page 103: ...Open the ADF unit 2 Remove the sheet document 3 Remove two claws to remove the paper weight assy and two spring PW ADF Claw Claw ADF unit 0 5mm 0 5mm Attention of affix the sheet document 1 Degrease t...

Page 104: ...4 15 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS 4 2 7 4 Hinge assy L Hinge assy R 1 Remove the two screws L 10mm and remove the hinge Assy R 2 Remove the two screws L 10mm and remove the hinge Assy...

Page 105: ...2 7 5 Cover ADF F Guide assy exit sub ADF assy ADF board 1 Turn the ADF unit upside down and remove the support sponge 2 Remove the guide assy exit sub by pull it in the direction of the arrow 3 Open...

Page 106: ...L 4 REPLACEMENT OF PARTS 7 Remove the screw silver and remove the ADF board 8 Remove the two screws black and remove the ADF assy 5 Push the portion A 2 places Concurrent to push the 4 A 6 Remove the...

Page 107: ...the guide assy C 6 Remove the guide assy D 7 Remove the two screws silver and remove the motor pulse belt 8 Remove the E type retaining ring and remove the clutch 9 Remove the plate FG S 10 Remove th...

Page 108: ...assy separator Spring separator Rubber friction 1 Remove the guide A sub with rubber friction 2 Remove the frame assy separator and spring separator Note If change the Remove the then degrease the and...

Page 109: ...a CONFIDENTIAL 4 REPLACEMENT OF PARTS 4 2 7 9 Cable ADF Reg SNS 1 Remove the cable 4 2 7 10 Frame assy OP 1 Remove the eight claws to remove the frame assy OP 2 Remove the screw to remove FG cable Vie...

Page 110: ...while part A is raised in the direction of arrow 8 claws ViewA ViewA 8 Latches 3 Remove the rubber pad R and rubber pad L 4 Remove the button and lens to 5 Remove the cover bottom and cover cable and...

Page 111: ...emove the LCD cable while part A is raised in the direction of arrow 8 claws 11 Latches ViewA ViewA Method of removing LCD cable 3 Remove the rubber pad R and rubber pad L 4 Remove the button and lens...

Page 112: ...he OPE board 2 Remove the LCD cable while part A is raised in the direction of arrow ViewA ViewA 8 claws 11 Latches Method of removing LCD cable 3 Remove the rubber pad R and rubber pad L 4 Remove the...

Page 113: ...44952001TH Rev 2 4 24 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS 4 2 7 14 LCD assy 1 Remove the LCD assy...

Page 114: ...Plate Shield SU please place downward 2 Remove four screws black colored L 10mm to remove the Cover Bottom 3 Remove Plate FG FAX from Cover Bottom 4 Remove five screws silver colored and five screws...

Page 115: ...44952001TH Rev 2 4 26 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS To printer To printer To printer A A B B C C D D L 10mm L 10mm L 10mm L 10mm...

Page 116: ...The position of the battery is shown in the below picture 2 How to remove the battery Insert finger a needle or a rod in the gap between the battery and its holder Rod Battery Battery Stopper Battery...

Page 117: ...Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS 4 2 7 17 Frame assy hopping ADF 1 Slide the Gear shaft hopping while opening the stopper Gear shaft hopping Stopper 2 Remove the Frame assy hopping ADF and...

Page 118: ...3 R122 R121 R120 R119 R118 R117 R116 R88 R87 R83 R81 R80 R79 R78 R75 R74 R73 R72 R71 R70 R69 R68 R67 R66 R65 R64 R63 R62 R61 R60 R56 R55 PDLIF OSC4 OSC3 OPE LINE IC16 IC14 IC13 IC11 IC8 IC7 IC6 IC5 FB...

Page 119: ...t disengage two portions to detach the face up tray 4 2 9 Rear cover 1 Remove the left side cover and the right side cover See 4 2 3 4 2 4 2 Remove the three silver colored screws 3 Unlatch two portio...

Page 120: ...arrow to unlatch the portion A and then the portion B to detach the LED assembly 3 Turning the LED assembly springs clockwise detach it Latch B Latch A Top cover Diagram 1 Diagram 2 Latch A 4 2 11 Im...

Page 121: ...he LED head cables 3 Remove the two screws to remove the plate rear 4 Remove the silver colored screw and then the two E shaped retainer rings to detach the top cover 4 2 13 Top cover and LED head cab...

Page 122: ...952001TH Rev 2 4 33 Oki Data CONFIDENTIAL 4 REPLACEMENT OF PARTS 4 2 14 MPT assembly 1 Remove the cassette assembly 2 Open the MPT assembly 3 Pull the direction of the arrow and remove the MPT assembl...

Page 123: ...h the frame MPT side to remove it 5 Remove the two silver colored screws to detach the front fan 6 Remove the two silver colored screws to detach the plate support 7 Disconnect the CONN Cord from the...

Page 124: ...ls of the power supply directly After the AC cord is unplugged the capacitor may take about one minute to discharge completely or due to PCB breakdown could not discharge Use caution about electric sh...

Page 125: ...he CU PU board and the low voltage power supply 3 Detach the guide ejection assembly 4 Remove the two silver colored screws to detach the fuser connector assembly 5 Remove the film power board 6 Remov...

Page 126: ...shield assembly the operator panel assembly the cover open switch and the frame MPT side 2 Remove the RGSNS HPSNS and MPC cables of the CU PU board 3 Remove the two silver colored screws to remove th...

Page 127: ...he rear cover the top cover assembly the operator panel assembly the feeder assembly the guide ejection assembly and the registration assembly 2 Remove the four silver colored screws to remove the pla...

Page 128: ...the cassette 2 Lift the tab of the front paper feed roller outward slide the front paper feed roller to the left and remove it 3 Press the tab on the black cover attached to the left side of the rear...

Page 129: ...r disassembly except that after lubricant is wiped off locations the appropriate lubricant specified must be applied to the locations Each number circled accompanied with the number and name of a draw...

Page 130: ...OLYKOTE EM D110 to the hatched area Grease lump possibility Application Direction The aim to the lib side of the left right side 2 44527201PP Slider Inner EM D110 Class A Apply a small amount of MOLYK...

Page 131: ...Apply a small amount of MOLYKOTE EM D110 to the sliding surface hatched areas After apply a MOLYKOTE by 1 It apply a MOLYKOTE using same Brush in 1 MOLYKOTE is not added on brush 44659101PA Gear Idle...

Page 132: ...rea all circumference of shaft GE 334C Class C Apply a normal amount of FLOIL GE 334C to the hatched area all circumference of shaft GE 334C Class C Apply a normal amount of FLOIL GE 334C to the hatch...

Page 133: ...3 Class C Apply a normal amount of HANARL SF 133 to the hatched area all circumference of post SF 133 Class C Apply a normal amount of HANARL SF 133 to the hatched area all circumference of the slidin...

Page 134: ...rence Apply a normal amount of MOLYKOTE EM 30LP to the hatched area to the whole circle of gear tooth Apply to 3 places Apply a normal amount of MOLYKOTE to the hatched area to 3 places on the gear to...

Page 135: ...10 to the hatched area Apply a small amount of MOLYKOTE EM D110 to the hatched area rib surface 44538701PA Tray Assy Document 44538801_Tray Document SF 133 Class C SF 133 Class C Leave it for about 3m...

Page 136: ...34901PA Roller Assy Eject ADF EM 30LP Class A Lever Separator EX Washer A Roller Eject ADF Apply a normal amount of MOLYKOTE EM 30LP to the hatched area Apply a normal amount of MOLYKOTE EM 30LP to sl...

Page 137: ...pply a normal amount of MOLYKOTE EM 30LP to the whole circle of 4places EM 30LP Class C Apply a normal amount of MOLYKOTE EM 30LP to the whole circle of hatched areas Shaft end surface side Gear Reduc...

Page 138: ...net Gear Reduct FU Gear Liftup A Motor DC FU Gear Idle DUP EM 30LP Class B Apply a normal amount of MOLYKOTE EM 30LP to the whole circle of gear teeth 2 places EM 30LP Class B x2 Apply a normal amount...

Page 139: ...a normal amount of MOLYKOTE EM 30LP to the whole circle of gear teeth 4 places Grease prohibition EM 30LP Class A Apply a small amount of MOLYKOTE EM 30LP to the hatched areas EM 30LP Class A Apply a...

Page 140: ...of MOLYKOTE EM 30LP to the hatched areas EM 30LP Class A Apply a small amount of MOLYKOTE EM 30LP to the hatched areas EM 30LP Class C Apply a normal amount of MOLYKOTE EM 30LP to the gear tooth tops...

Page 141: ...OTE EM 30LP to the hatched areas Center of shaft EM 30LP Class A Apply a normal amount of MOLYKOTE EM 30LP to the hatched areas Side of roller and ditch of shaft The other side is also the same Two pl...

Page 142: ...TE EM 30LP to the hatched areas Shaft end surface side Plate Feed B Caulking EM 30LP Class C Apply a normal amount of MOLYKOTE EM 30LP to the hatched areas Shaft end surface side Plate Feed A Caulking...

Page 143: ...Frame Assy Regist EM 30LP Class C Apply a normal amount of MOLYKOTE EM 30LP to the hatched areas Post end surface side 44364101PA Eject Assy Gear Idle Exit Z38 EM 30LP Class C Apply a normal amount of...

Page 144: ...001PA Printer Unit PX750 2 44453001PA Printer Unit PX750 Spring Torsion L Spring Torsion R Cover Top Assy Panmotoroil Class C Apply a normal amount of Panmotoroil to the portion of the slot of solid c...

Page 145: ...m Shaft hatched areas GE 334C Class C Apply a normal amount of FLOIL GE 334C to contact portion 4 places EM 30LP Class C Apply a normal amount of MOLYKOTE EM 30LP to the end face of Plate R hatched ar...

Page 146: ...rtion Both side EM 30LP Class C Apply a normal amount of MOLYKOTE EM30LP to bearin portion Both side GE 334C Class C Apply a normal amount of FLOIL GE 334C to bearin portion 2 places EM 30LP Class B A...

Page 147: ...Assy Stacker Hatched areas Cover Rear SF 133 Class B Apply a normal amount of HANAL SF 133 to the hatched areas Hatched areas 44359201PA Frame Assy MPT Note 1 Note 1 Note 1 Roller Pitch Shaft Idle Du...

Page 148: ...maintenance menus in addition to general menus The menus intended for adjustment purposes should be selected 5 1 Maintenance Menu 5 2 5 2 Service Bit Menu 5 9 5 3 Maintenance Utility 5 10 5 4 Self dia...

Page 149: ...conditions SD card inserted Boot Menu Storage Setup Enable SD Card is Yes Format Flash Memory Execute Formats flash ROM memory When this command is executed the menu is exited and formatting of the re...

Page 150: ...the buzzer pattern use the error sound three buzzes Copy Maintenance Color Copy Enable Disable Switches between enabling and disabling pressing the color start key during copying If this is set to di...

Page 151: ...Front Edge 30 30 0 0 0 When reading a document from the ADF add a value for the basic value when reading the shadow of the front edge of the document To skip the front edge of the document add a negat...

Page 152: ...the same manner Light each color for approximately 3 seconds Display Testing during execution On the panel display CIS light testing and Cancel Check CIS 300dpi 600dpi 1200dpi Results displayed CCD_S...

Page 153: ...play message showing that settings are complete R Display read value Mechanical Test ADF Test Simplex Duplex Simplex Duplex Conduct mechanical testing without reading an image ADF Test moving original...

Page 154: ...ent detection sensor MEDIA Scanning sensor SCAN Reverse sensor REVERSE ADF cover open senor ADF CVR FB home position sensor FB HP ADF Motor Test Forward Forward Continuous Reverse Reverse Continuous T...

Page 155: ...4 28 8Kbps V 17 14 4Kbps V 17 12 0Kbps V 17 9 6Kbps V 17 7 2Kbps V 29 9 6Kbps V 29 7 2Kbps V 27 4 8Kbps V 27 2 4Kbps V 21 0 3Kbps Modem signal send test conducted 11 types available including V 34 33...

Page 156: ...isable Disable Disable 3 Attenuator 0 15 dB Enter Attenuator Depends on Country Code 4 MF Attenuator 0 15 dB Enter MF Tone Attenuator Depends on Country Code 5 Pulse Make Ratio 33 39 40 Sets the make...

Page 157: ...tion cannot be copied with the board replacement function e g due to an interface error 2 4 1 1 10 3 Unavailable Option Adjustment Section in Maintenance Utility Operating Manual Operation from operat...

Page 158: ...ck the printer for operation it performs solely and send a download file 2 4 1 4 1 Perform local printing refer to System Specification 21 Switch scan test Executes the switch scan test Purpose To che...

Page 159: ...ke adjustments for scans using this application This application cannot correct skew of original copies horizontal displacement or poor image quality except tint 1 Scanner Maintenance Tool Operating P...

Page 160: ...rea XXXXX the level of the self diagnostic mode can be switched 2 or 8 is used to switch to the option in a non shaded area XXXXX LEVEL0 engine status display Engine status display Heater temperature...

Page 161: ...rror Display of number of times of noise detection C toner error 2 8 Motor control evaluation function Registration motor constant speed timer value and ambient temperature Fuser motor constant speed...

Page 162: ...D RANGE R Y M C FINE ADJ Y Y R CRSE ADJ Y L R X FINE ADJ Y X L CRSE ADJ M L R X FINE ADJ Y X R CRSE ADJ C L R X FINE ADJ M Y L FINE ADJ Y L R X FINE ADJ M Y L FINE ADJ M L R X FINE ADJ M Y R FINE ADJ...

Page 163: ...er display PRINTER STATUS Displays consumable life No 26 8 Factory Shipping mode setting FACTORY MODE SET Switches between the Factory and Shipping modes No 3 No 27 9 Fuse status display Displays the...

Page 164: ...ROTE PU 1 H 2 L 3 H 4 L Operate the unit s Figure 5 1 Display information in the appropriate area s of the LCD display the information varies depending on the sensor s 4 Press the button to restore t...

Page 165: ...e H Color registration sensor R AD value H HT THERMISTER Fuser thermistor upper sensor AD value H Fuser thermistor lower sensor AD value H Heater frame thermistor AD value H HUM_TEMP_DEN 1 Humidity se...

Page 166: ...10 second driving of the unit The unit is driven again by pressing an appropriate button The clutch solenoid repeatedly turns on and off in normal printing driving a motor is driven together with the...

Page 167: ...s must be removed FUSER_MOTOR REGIST MOTOR T1 HOPPING MOTOR FRONT MOTOR REGIST SHUTTER DUPLEX MOTOR DUPLEX CLUTCH T2 HOPPING MOTOR Option T2 FEED CLUTCH Option ID UP DOWN The top and front cover must...

Page 168: ...E Starts printing with the press of 6 button and ends printing with the press of the button TEST PATTERN 0 0 Prints a blank page 1 to 7 See the next section pattern printing 8 to 15 Each print a blank...

Page 169: ...ferent from those in PU test printing Panel Display Detail PAPER END SELECTED TRAY No paper exists SELECTED TRAY IS NOT INSTALLED The selected tray is not installed REMOVE PAPER OUT OF DUPLEX An inter...

Page 170: ...ller resistance value in uA MR A magenta transfer roller resistance value in uA CR A cyan transfer roller resistance value in uA The displays are switched by pressing 2 ETMP UTMP REG EXT ETMP A parame...

Page 171: ...2 table identification number in hex The displays are switched by pressing 2 TROFF BELT xxx TROFF A transfer off voltage setting table identification number in hex BELT Three cross signs and a minus s...

Page 172: ...button during the test cancels the test turning on the ONLINE lamp restoring the state for step 2 When REG ADJ RESULT is executed Same button operations as used when REG ADJ EXECUTE is executed When B...

Page 173: ...step 2 When DENS ADJ RESULT is executed Same button operation as used when REG ADJ EXECUTE is executed When DENS ADJ PAR SET is executed The setting for the density adjustment parameter is displayed W...

Page 174: ...ecimal Images M ID UNIT IMAGES Decimal Images C ID UNIT IMAGES Decimal Images FUSER UNIT PRINTS Decimal Prints Displays the number of pages printed to date after the installation of a new fuser unit T...

Page 175: ...ting is used for switching from the Factory to Shipping mode 1 Enter the self diagnostic mode and until the following message appears press 2 or 8 FACTORY MODE SET 2 Press 2 or 8 and the following mes...

Page 176: ...necessary 6 Press 4 to end setting the option except where not in step 4 the state for step 1 is restored Display Settings Behavior Function TONER SENSOR ENABLE Performs detection Enables or disables...

Page 177: ...ial numbers marked on the LED heads 1 Enter the self diagnostic mode and until LED HEAD DATA appears press 2 or 8 2 displays the next test option and 8 displays the preceding test option Then press th...

Page 178: ...as follows And the switches below are effective when pressed before LED is lighted in the special start confirming pattern 1 1 key and key Despite of warning error always start by online mode factory...

Page 179: ...a change to the Shipping mode Maintenance Utility Operating Manual section 2 4 1 1 9 6 in setting windows when the information cannot be removed Configure CU block serial number information Maintenan...

Page 180: ...f PU serial number is performed by printing Status Page After the configuration in the UK factory when facing OEL the PU serial number is taken as Lot Number and shown in the Lot Number column of the...

Page 181: ...the EEPROM the engine control board clears life information about units including the belt toner and image drums causing errors in managing the lives of the units until the units are replaced Below is...

Page 182: ...r Unit try to get the scanner setting parameters from the board by using tthe SU board Scanner Unit replacement function of Maintenance Utility if it is still able to be accessed by Maintenance Utilit...

Page 183: ...ensity out of adjustment while being used Perform manual density adjustment operation when the printer has a density trouble Note The manual density adjustment operation must be performed with the pri...

Page 184: ...6 1 Recommended substitutes 6 2 6 2 Cleaning 6 3 6 3 Cleaning LED lens array 6 4 6 4 Cleaning the Paper Feed Roller 6 6 6 5 Cleaning the Paper Feed Rollers for MP Tray 6 7 6 6 Cleaning Rollers in the...

Page 185: ...failures may arise Part Name Parts No Frame Assy Retard 44384701 Roller Assy Hopping 44483301 Roller Assy Pick Up 44483601 Frame Assy Separator 43922402 Roller Assy MPT 43922301 Note 1 Consumables ima...

Page 186: ...R MAINTENANCE 6 2 Cleaning If necessary users should use soft cloths and minitype cleaner to clean the inside and outside of the machine Note Don t touch image drum terminals LED lens array and LED he...

Page 187: ...NTENANCE 6 3 Cleaning LED lens array If there appear white vertical lines or white stripe white defection light printing please clean your LED lens array Note Make sure to use soft tissues to clean th...

Page 188: ...f the power supply 2 Lift the scanner 3 Press OPEN button and open the top cover Caution Personal injuries may occur The fuser unit is extremely hot Do not touch it 4 Lightly wipe the lens 4 points of...

Page 189: ...urface of roller please use soft cloths to clean it Cleaning paper Feed Rollers and pad Note The following images use tray 1 as an example but the same procedure applies to tray 2 1 Pull out the paper...

Page 190: ...er Feed Rollers for MP Tray 1 Open the MP tray 2 While pressing the tab of the paper feed roller cover to the right open the cover 3 Wipe the paper feed roller with a soft cloth lightly moistened with...

Page 191: ...ended to clean the rollers once a month 1 Thrn off the power of MFP 2 Open the ADF cover Note If the rollers get too dirty wipe them with a soft cloth lightly moistened with neutral detergent and then...

Page 192: ...ity of the printouts 1 Open the document glass cover 2 Wipe the document holding pad document glass and ADF document glass surface with a soft cloth lightly moistened with water Caution Do not use ben...

Page 193: ...Precautions prior to repair 7 1 7 2 Items to be checked prior to taking action on abnormal images 7 2 7 3 Precautions when taking action on abnormal images 7 2 7 4 Preparations for troubleshooting 7 2...

Page 194: ...t 2 Check to see if the consumables toner drum cartridges are replaced properly 3 Check to see if the right paper is used See the paper specifications 4 Check to see if the drum cartridges are install...

Page 195: ...hutdown No Category PJL Status Code Error Warning Description 1 Initializing 1 2 3 4 5 Menu Resetting Indicates that EEPROM of the controller side is being reset The condition that EEPROM is reset inc...

Page 196: ...n Setup Menu or Check File System of Boot Menu 5 Initializing 1 2 3 4 5 Erasing Disk Indicates that the SD Card is being erased Erase process of the hard disk is valid to start from Management Storage...

Page 197: ...data to be updated has been written successfully No Category PJL Status Code Error Warning Description 6 Error 40828 1 2 3 4 5 Please check data Message Data Write Error CODE Indicates that writing o...

Page 198: ...No device space 5 File writing failure 6 CU F W mismatch 14 Normal 10798 1 2 3 4 5 SIP update in progress Indicates that downloading the SIP firmware data No Category PJL Status Code Error Warning Des...

Page 199: ...ceived invalid data Please see Help for details Close Invalid data was received Press the OK key and eliminate the warning Displayed when unsupported PDL command is received or a spool command is rece...

Page 200: ...ner empty Job cancelled Close Notifies the user that the color toner is empty and that the received color data job is cancelled 33 Warning 1 2 3 4 5 Error PDF Close It appears when a PDF file contains...

Page 201: ...job spooling 43 Normal 10023 1 2 3 4 5 Processing Data receiving or output processing No Category PJL Status Code Error Warning Description 44 Normal 10096 1 2 3 4 5 Data present Un printed data rema...

Page 202: ...Information Network Syslog If chosen by menu Reports System Network Information printing of a network setup will be started 52 Normal 10891 1 2 3 4 5 MFP Usage printing Printing MFP Usage Report 53 No...

Page 203: ...ing data Indicates if JAM occurs when Jam Recover is OFF that job cancellation has been instructed and data is being ignored until the job completion No Category PJL Status Code Error Warning Descript...

Page 204: ...ning of documents by Push Scan PC Scan AP_INFO Selected application setting While a document is scanned by FAX memory transmission status LED does not illuminate because this status is not raise No Ca...

Page 205: ...aper exited from fuser after the back side printed out 72 Normal 1 2 3 4 5 Copy Screen Please set next document Scan To Fax Sending Screen Please set next document This screen is displayed at the time...

Page 206: ...that the F code PollingRX is done by using speed dial display field is the following A dial number is displayed during dialing An entry name is displayed in fax no field during fax receiving No Catego...

Page 207: ...g Stop key No Category PJL Status Code Error Warning Description 85 Normal 10878 10868 1 2 3 4 5 Network communicating STATUS Indicates that the details of network communication STATUS E mail transmis...

Page 208: ...ates that printing of fax location list that is registered in Group dial 93 Normal 10802 1 2 3 4 5 Transmit Journal printing Indicates that printing of fax sending result list No Category PJL Status C...

Page 209: ...hen an error is occurred during the data writing to USB memory The key operation is disableed during this message displayed No Category PJL Status Code Error Warning Description 107 Normal 1 2 3 4 5 F...

Page 210: ...Normal 10765 1 2 3 4 5 Check Message printing Indicates that printing of Internet fax communication error report 117 Normal 10766 1 2 3 4 5 Transmit Receipt Journal printing Indicates that printing o...

Page 211: ...Warning 10925 Y 10926 M 10927 C 10924 K 1 2 3 4 5 Please install new COLOR Toner Cartridge Please see Help for details It shows the toner cartridge of authorized 3rd party RFID Licensed to 3rd party...

Page 212: ...change Belt Unit Please see Help for details Notifies the life of the belt unit warning This appears when the cover was opened and closed just after the belt life error occurred No Category PJL Status...

Page 213: ...es not notify this warning to CU firmware at the time of Shipping Mode Therefore this status does not occur in a user environment No Category PJL Status Code Error Warning Description 18 Warning 10884...

Page 214: ...on sensor is below reference value PU firmware does not notify this warning to CU firmware at the time of Shipping Mode Therefore this status does not occur in a user environment No Category PJL Statu...

Page 215: ...t indicates the Job Accounting log buffer is near full No Category PJL Status Code Error Warning Description 30 Warning 10787 1 2 3 4 5 Accounting Log Buffer Full Delete old logs The function isn t ac...

Page 216: ...s on Color Start key LED go out No Category PJL Status Code Error Warning Description 33 Warning COLOR Y M C K This will occur only during a job that requires printing During other jobs Toner Empty is...

Page 217: ...out via the USB port Indicates that Print Timeout is disabled 35 Warning 1 2 3 4 5 PDF Cache Write Error Close Notifies that writing a PDF file to the cache has failed When an SD card is not used add...

Page 218: ...440 To cancel select Cancel Indicates removal of the paper cassette of Tray 1 that is a paper path in attempting to print from Tray 2 TRAY Tray1 No Category PJL Status Code Error Warning Description...

Page 219: ...gh most priolity error code are displayed Example When this error occurs in all toners YMCK Toner Regional Mismatch 554 When this error occurs in MC toners MC Toner Regional Mismatch 555 No Category P...

Page 220: ...JL Status Code Error Warning Description 10 Error 40944 Y 40945 M 40946 C 40943 K 1 2 3 4 5 COLOR Toner Cartridge Region Mismatch ERRCODE Please see Help for details The signature ID of toner cartridg...

Page 221: ...in the tray or check for Multiple feed Open and close the cover to perform recovery printing and continue No Category PJL Status Code Error Warning Description 14 Error 40077 1 2 3 4 5 Paper Jam 390...

Page 222: ...d based on the counter to indicate that the fuser has reached its life and printing will stop Warning status takes effect at Cover Open Close This error will occur on some user setting mode ERRCODE sp...

Page 223: ...is open Error 310 Top Cover No Category PJL Status Code Error Warning Description 31 Error 40788 1 2 3 4 5 ADF Cover Open Please see Help for details Indicates that ADF cover of scanner unit is opene...

Page 224: ...t is kept until pressing a OK key It is reset at new transmission When Country Code is Germany it is not applied by DTS No Category PJL Status Code Error Warning Description 39 Error 1 2 3 4 5 Communi...

Page 225: ...S server No Category PJL Status Code Error Warning Description 49 Error 10821 1 2 3 4 5 Please remove the connected USB device Unsupported USB device is connected Indicates that the unsupported USB de...

Page 226: ...se install paper on MP Tray 490 Please set paper MEDIA_SIZE To cancel select Cancel Printing request is issued to an empty MP Tray Load paper that was set in MEDIA_SIZE TRAY MP Tray The unit of paper...

Page 227: ...AME VOLUME 12 READ ONLY 13 ROOT DIR FULL 14 DIR NOT EMPTY 15 BAD DISK 16 NO LABEL 17 INVALID PARAMETER 18 NO CONTIG SPACE 19 CANT CHANGE ROOT 20 FD OBSOLETE 21 DELETED 22 NO BLOCK DEVICE 23 BAD SEEK 2...

Page 228: ...ia type in the tray does not match the print data Load paper that was set in MEDIA_SIZE and MEDIA_TYPE in tray It takes a while until the status disappears after you have closed the tray and the lever...

Page 229: ...tes that failed to access in directory of FTP server No Category PJL Status Code Error Warning Description 68 Error 40744 1 2 3 4 5 Changing data Transfer Type failed Please see Help for details Close...

Page 230: ...s not operate on this device Please see Help for details This message indicates that the mismatch of Major Version between Wireless Bridge occurred This status occurs only machine wireless LAN support...

Page 231: ...he firmware in board can not be detected No Category PJL Status Code Error Warning Description 4 Error 1 2 3 4 5 Inspection is required PU Flash Error It is shown that PU firmware has booted in Loader...

Page 232: ...ror occurred For more information see Service Calls List ERRCODE specifies 3 digits decimal error code CODE specifies error code that is the detailed error cause 2 digits hexadecimal The message of fa...

Page 233: ...ERRCODE Error CODE A fatal error occurred For more information see Service Calls List ERRCODE specifies 3 digits decimal error code CODE specifies error code that is the detailed error cause The messa...

Page 234: ...ause Error details Measure Inspection is required 042 Error 043 Error 045 Error Flash memory file system error Accessing the flash ROM directly mounted on the CU PU board failed Turn off and on the MF...

Page 235: ...he CU PU board installed properly Does the error occur again No Yes Yes Reinstall it properly Change the PC to a high specification one or decrease the resolution and perform printing again Replace th...

Page 236: ...n on the power unit Replace a control panel board Inspection is required 127 Error An error of exhaust fan of the Fuser Is the fan s connector properly connected Does the error occur again No Yes No C...

Page 237: ...n error message appear Does the error occur again Yes Turn off and on the MFP Turn off and on the MFP after leaving it for 30 minutes Display Cause Error details Measure Inspection is required 169 Err...

Page 238: ...le downloading failed Turn off and on the MFP and then re download it In general use of the MFP this downloading is not performed and this error does not occur Display Cause Error details Measure Insp...

Page 239: ...is properly installed properly Replace the image drum unit Replace the image drum motor Power OFF ON 928 Error Fuser motor lock error The fuser does not operate properly Does the error occur again Ye...

Page 240: ...ponse Rec Error Failed to receive a control signal at the time of sending Including SUB discrepancy in confidential sending 22 47 Phase B Invalid Command Response Rx Received an invalid signal Value H...

Page 241: ...status and the server status 9 POP Transmission Error Check network configuration cable connection and status and the server status 11 SMTP Transmission Error Sending Data is biggest Please Check for...

Page 242: ...occurs during taking in the paper into Duplex unit 7 72 8 3 Two sided printing jam occurs in the process of reversing paper 7 73 8 4 Two sided printing jam occurs during transporting paper inside the...

Page 243: ...n FFC is connected to the PDLIF connector on the SU board properly Make sure the 4 5 6 pin FFC is connected to the MFPIF connector on the CU PU board properly Check whether the cable connector is half...

Page 244: ...24V power supplied to SU board Check the power supply using the POWER connector on the SU board 3 4pin 5V 7 8pin 24V 2pin 0V 5 6pin 0VL 9 10pin 0VP Replace the low voltage power supply 3 3V power supp...

Page 245: ...en there is a fault Replace the consumable s When testing with a new consumable part use the fuse keep mode on the system maintenance menu Check item Checking method Action in case of NG 2 1 2 Confirm...

Page 246: ...ow voltage power supply unit Take out the low voltage power supply unit and confirm the odor Exchange low voltage power supply unit 2 3 2 Check the condition of fuser Life count of fuser Confirm the l...

Page 247: ...refer to the instructions on how to clear paper jams by pressing the HELP key while the error message is displayed Error Code 370 371 1 Remove any documents from the document tray 2 Open the scanner...

Page 248: ...the MFP handle 10 Push the locking levers on each side of the fuser unit to the lock position 11 Hold the blue handles of the image drum unit with both hands and place it into the MFP 12 Close the to...

Page 249: ...image drum unit with black paper or a black bag 5 Remove any jammed paper in the direction of the arrow If all the paper comes out go to step 10 If the top edge of the paper cannot be seen go to step...

Page 250: ...o the MFP 11 Close the top cover and scanner unit lock levers Error Code 380 390 1 Remove any documents from the document tray 2 Remove any paper in the MP tray 3 Open the scanner unit 4 Press the top...

Page 251: ...place it into the MFP 8 Close the top cover and scanner unit Error Code 381 382 385 1 Remove any documents from the document tray 2 Open the scanner unit 3 Press the top cover open button and open the...

Page 252: ...ft the fuser unit out of the MFP lever lever handle 8 While pushing the jam release lever of the fuser unit gently pull jammed paper directly outward 9 Hold the fuser unit handle and place the fuser u...

Page 253: ...4 Hold the blue handles of the image drum unit with both hands and lift it out of the MFP and then place it on a flat surface Cover the image drum unit with black paper or a black bag handles blue 5 R...

Page 254: ...nd remove the paper cassette of the indicated tray 2 Remove jammed paper 3 Push the paper cassette back into the tray 4 Open the scanner unit 5 Open and close the top cover 6 Close the scanner unit Do...

Page 255: ...ently pull it out If the edge of the document can been seen under the paper guide lift the paper guide and then pull out the document paper guide 4 Close the ADF cover document tray If the edge of the...

Page 256: ...the sensors Replace the CU PU board 3 2 Jam occurs immediately after the paper feed is started 1st tray Check item Checking method Action in case of NG 3 2 1 Check condition of the paper running path...

Page 257: ...Check the connection condition of the cable Check if the connector is connected in the half way only or not and check if the connector is inserted in a slanted angle or not Check also that cables are...

Page 258: ...FG Several M between pin 3 FG Several M between pin 4 FG Replace the CU PU board Check item Checking method Action in case of NG 4 2 4 Check the system connection Paper feed motor drive cable Check t...

Page 259: ...the paper running path Paper running path of the multipurpose tray Check if paper is jammed or not in the paper running path Remove the jammed paper Sheet Receive of the multipurpose tray Confirm tha...

Page 260: ...the CU PU board HOP connector and check whether there is a resistance of approximately 3 4 or 5 between the pins 1 and 2 and between the pins 3 and 4 Replace the paper feed motor 7 5 5 6 Paper runnin...

Page 261: ...the CU PU board Check item Checking method Action in case of NG 6 2 4 Check the system connection Feed motor driving cord image drum motor driving cord belt motor fuser driving cord Check the connecti...

Page 262: ...of the connector Several M between pin 1 FG Several M between pin 2 FG Several M between pin 3 FG Several M between pin 4 FG Replace the CU PU board 6 4 Jam occurs immediately after paper has reached...

Page 263: ...tem Checking method Action in case of NG 7 2 1 Check condition of the paper running path Face Up Stacker Cover Confirm that it is either fully opened or fully closed Eliminate any in between condition...

Page 264: ...he sensor levers have any abnormality or not Replace the sensor lever with the good sensor lever Check item Checking method Action in case of NG 8 1 3 Check condition of electrical parts Check the det...

Page 265: ...k Check the detection condition of the sensor signal Confirm that the sensor signals are normally detected by using the SWITCH SCAN function of the self diagnostic mode Check sensor detection with pap...

Page 266: ...les the specified engagement of gears Check if the link lever is set in the wrong position that results in the wrong engagement of gears by several teeth Assemble them correctly Check item Checking me...

Page 267: ...espectively Refer to section 8 1 Resistance value fuser unit Replace the fuser unit If any attempt of using new fuser unit as a trial is going to be made be sure to use the System Maintenance Menu FUS...

Page 268: ...13 1 Print speed decreases Check item Checking method Action in case of NG 13 1 2 Media Weight setting Media Weight that is specified for the print Check if the wrong Media Weight has been specified...

Page 269: ...fuse F501 is open or not Replace the CU PU board 7 5 5 16 Toner cartridge cannot be recognized error code 540 541 542 543 16 1 Error caused by the consumable items Check item Checking method Action in...

Page 270: ...ed to be operating normally in the printer itself by the above paragraph 1 install the TC and the ID unit to check operations by observing display on the Operator Panel 2 If the ID unit works normally...

Page 271: ...sheath does not occur in any cables by visual inspection Replace the FFC with the normal FFC 18 1 2 Environment condition Sharp change of environment condition Is the environment condition changed sha...

Page 272: ...4 2 Fine lines white see Fig 7 2 F 7 83 5 Print quality problems appear periodically see Fig 7 2 E 7 84 5 1 Print quality problems appear vertically and periodically 7 84 6 Color misregistration is s...

Page 273: ...rly set into the LED head holder Check the tension spring on the both sides if they are set properly Correct them so that they are properly set 1 1 3 Print media Media type Check if the media used for...

Page 274: ...tem maintenance menu 2 1 2 Fuser unit Offset toner in the fuser units Visually check each fuser unit if offset toner in the previous printing adheres to them Repeat blind printing using unnecessary me...

Page 275: ...values of F501 1 or less Normal 1 or more NG Replace the CU PU board 3 1 3 High voltage terminal ID unit terminal Visually check each ID unit high voltage terminal if it contacts the contact assembly...

Page 276: ...g method Action in case of NG 6 1 1 Color registration adjustment result Time of color registration adjustment if it is normal correction takes about 40 seconds Execute REG ADJUST TEST in the self dia...

Page 277: ...board and check if the terminal is installed improperly Remove and install the terminal properly ID unit terminal Visually check each ID unit high voltage terminal if it contacts the contact assembly...

Page 278: ...image Color of the copy image becomes slightly thin Color of the copy image becomes dark Color of the copy image becomes abnormal Print position of the copy image is shifted Required equipment and too...

Page 279: ...stment in accordance with the Image Inspection System Operation Manual After adjustment is completed perform the inspection steps once again After the Scanner Inspection and Adjustment perform item 4...

Page 280: ...t is possible to communicate via wireless LAN Please refer to Network Troubleshooting for Checkation Tasks and Action at NG Moreover when wireless security is set to WEP the connection to wireless LAN...

Page 281: ...clutch F6 Cover open High voltage board ID fan belt motor F3 Service Call 121 The operator panel backlight blackout PU 5V F5 No display on the operator panel CU PU 3 3V F501 Service Call 131 to 134 B...

Page 282: ...Oki Data CONFIDENTIAL 8 CONNECTION DIAGRAMS 8 1 Check of resistance values 8 2 8 2 Layout of parts 8 6 8 3 Firmware Information 8 25...

Page 283: ...8 CONNECTION DIAGRAMS 8 1 Check of resistance values Unit Circuit diagram and composition Part drawing Resistance value Transport belt motor M 1 2 3 4 Between pins 1 and 2 3 4 Between pins 3 and 4 3...

Page 284: ...RAMS Unit Circuit diagram and composition Part drawing Resistance value Fuser motor IP1 Both ends of IP1 1 or less Feed motor M 1 2 3 4 Between pins 1 and 2 3 4 Between pins 3 and 4 3 4 2nd feed motor...

Page 285: ...IDENTIAL 8 CONNECTION DIAGRAMS Unit Circuit diagram and composition Part drawing Resistance value ADF motor M 1 2 3 4 Between pins 1 and 2 3 4 Between pins 3 and 4 3 4 FB motor M 1 2 3 4 Between pins...

Page 286: ...A1 A2 Lower thermistor B1 B2 Frame thermistor A3 A4 B3 B4 Fuse 2 A5 4 3 2 1 1 3 B1 2 3 4 4 Between pins 1 and 2 Several ohms to several tens of ohms Between pins 3 and 4 Several ohms to several tens...

Page 287: ...5 C26 C27 C28 C39 C40 C41 C46 C63 C64 C68 C73 C85 C88 C95 C102 C103 C108 C109 C110 C112 C200 C201 CHEAD CP1 CP2 CP4 CP6 D1 D3 D13 DCHEAT DCID DHV DIMM DNS DTNR DUC DUPR EXIT F2 F3 F4 F6 FAN FLCS1 FUSE...

Page 288: ...C714 C721 C726 C727 C728 C729 C730 C731 C732 C733 D502 D505 D506 D507 D508 D509 D510 D511 F501 IC501 IC502 IC506 IC507 IC508 IC509 IC510 Q503 Q504 Q505 Q506 Q507 Q512 Q513 Q514 Q515 Q516 Q517 Q518 Q5...

Page 289: ...C26 C27 C28 C39 C40 C41 C46 C63 C64 C68 C73 C85 C88 C95 C102 C103 C109 C110 C200 C201 CHEAD CP1 CP2 CP4 CP6 D1 D3 D13 DCHEAT DCID DHV DIMM DNS DTNR DUC DUPR EXIT F2 F3 F4 F6 FAN FLCS1 FUSER HOC HOP HP...

Page 290: ...C714 C721 C726 C727 C728 C729 C730 C731 C732 C733 D502 D505 D506 D507 D508 D509 D510 D511 F501 IC501 IC502 IC506 IC507 IC508 IC509 IC510 Q503 Q504 Q505 Q506 Q507 Q513 Q515 Q516 Q517 Q518 Q519 Q521 R5...

Page 291: ...1 8 2ND C24 R22 R23 R153 BF1 R150 C139 C4 R275 R5 C15 C1 R4 C25 C26 C27 C28 C111 C39 C40 C41 C46 C63 C64 C68 C73 C88 C95 C103 C109 C110 C200 C201 CHEAD CP1 CP2 CP4 CP6 DCID DHV DIMM DNS DTNR DUC DUPR...

Page 292: ...C712 R785 C713 C714 C721 C726 C727 C728 C730 C731 C732 D502 D505 D506 D507 D508 D509 D510 D511 F501 IC501 IC502 IC506 IC507 IC508 Q503 Q504 Q505 Q506 Q507 Q513 Q515 Q516 Q517 Q518 Q519 Q521 R501 R502...

Page 293: ...05 D506 D504 J506 R518 R526 C503 R514 R515 J502 R507 D502 D503 J518 R520 R508 R509 R510 J504 IC501 C535 J524 R580 C534 R577 C533 R579 J523 J516 R575 R559 C532 R576 R558 R574 R573 R572 R517 J522 R571 R...

Page 294: ...SW22 SW11 SW9 SW8 SW7 SW6 SW5 SW4 SW3 SW2 SW1 SW20 SW28 SW27 SW26 SW25 SW24 SW23 SW40 SW37 SW41 SW38 SW42 SW50 SW60 SW62 SW64 SW66 SW65 SW63 SW61 SW59 SW57 SW58 SW56 C501 SW49 SW45 SW48 SW54 SW55 SW5...

Page 295: ...2 8 14 Oki Data CONFIDENTIAL 8 CONNECTION DIAGRAMS 5 Waste toner sensor PCB 6 Color adjustment sensor PCB 7 Switch PCB SNS A K C E SNS CN1 1 5 C E A K 1 4 44711699 2 2 P6A CN1 2 2 44711699 FGZA2 LED5...

Page 296: ...58 JP4 JP41 JP34 JP33 JP52 JP5 JP14 JP84 JP17 JP16 JP15 JP9 JP50 JP27 CP2 JP72 JP27 C4 C3 D3 D12 C7 D13 CH K C8 C16 JP104 C17 C18 SB K C15 C16 DB K C13 C14 CH C C23 C24 SB C C2 C4 DB C C1 C3 CH M C21...

Page 297: ...16 Oki Data CONFIDENTIAL J3 16 1 1 3 1 10 J1 J2 1 4 1 3 J4 J5 8 CONNECTION DIAGRAMS 9 Low voltage power supply PCB 10 ID unit Fuse ID unit for consumables Contact point Toner low sensor PCB ZHJ PCB ID...

Page 298: ...44952001TH Rev 2 8 17 Oki Data CONFIDENTIAL 8 CONNECTION DIAGRAMS 11 Transfer belt unit Fuse Transfer belt unit for consumables Transfer belt unit Relay PCB Contact point Contact point Fuse...

Page 299: ...R75 R74 R73 R72 R71 R70 R69 R68 R67 R66 R65 R64 R63 R62 R61 R60 R56 R55 PDLIF OSC4 OSC3 OPE LINE IC16 IC14 IC13 IC11 IC8 IC7 IC6 IC5 FBM F4 F3 F2 D17 D10 D9 D8 D3 D2 CP17 CP16 CP12 CP8 CP6 CP5 CP4 CIS...

Page 300: ...R583 R582 R581 R580 R579 R578 R577 R571 R520 R508 R507 R505 R504 R503 R502 R501 IC511 IC509 IC508 IC502 IC501 D502 C672 C670 C669 C668 C667 C666 C665 C664 C662 C661 C660 C659 C657 C654 C648 C643 C642...

Page 301: ...5 R74 R73 R72 R71 R70 R69 R68 R67 R66 R65 R64 R63 R62 R61 R60 R56 R55 PDLIF OSC4 OSC3 OPE LINE IC16 IC14 IC13 IC11 IC8 IC7 IC6 IC5 FBM F4 F3 F2 D17 D10 D9 D8 D3 D2 CP17 CP16 CP12 CP8 CP6 CP5 CP4 CIS2...

Page 302: ...R583 R582 R581 R580 R579 R578 R577 R571 R520 R508 R507 R505 R504 R503 R502 R501 IC511 IC509 IC508 IC502 IC501 D502 C672 C670 C669 C668 C667 C666 C665 C664 C662 C661 C660 C659 C657 C654 C648 C643 C642...

Page 303: ...72 R71 R70 R69 R68 R67 R66 R65 R64 R63 R62 R61 R60 R56 R55 PDLIF OSC4 OSC3 OPE LINE IC16 IC14 IC13 IC11 IC8 IC7 IC6 IC5 FBM F4 F3 F2 D17 D10 D9 D8 D3 D2 CP17 CP16 CP12 CP8 CP6 CP5 CP4 CIS2 C220 C219 C...

Page 304: ...82 R581 R580 R579 R578 R577 R571 R520 R508 R507 R505 R504 R503 R502 R501 IC511 IC509 IC508 IC502 IC501 D502 C672 C670 C669 C668 C667 C666 C665 C664 C662 C661 C660 C659 C657 C654 C648 C643 C642 C641 C6...

Page 305: ...44952001TH Rev 2 8 24 Oki Data CONFIDENTIAL 8 CONNECTION DIAGRAMS 13 ADF board CL2 CL1 SOL PM MOTIF SNS2 SNS3 SNS1 1 6 1 4 1 1 3 3 1 4 1 2 1 2 1 1 8 8 2 1 SNS4 SNSIE JP2 JP1...

Page 306: ...4614505FY03 PJL file for NIC rewriting 44614505FY04 PJL file for PU rewriting IM 44553105FY01 PJL file for IC10 rewriting Scanner Loader 44970002FY01 Binary file for IC509 Scanner 44970102FY01 Binary...

Page 307: ...d in the area for maintenance board indication on the CU PU board CLQ in accordance with the 44856201YA and CU PU board CLW in accordance with the 45398901YA example CU PU board CLQ 1 4 2 5 3 Position...

Page 308: ...Oki Data CONFIDENTIAL 9 APPENDIX 9 1 List of Initialized range 9 2...

Page 309: ...5 OKIUSER change 16 Factory default Country code change 17 Default setting by sales companies etc CU FW update NIC FW update Scanner FW update Registration data E mail address registration data CL CL...

Page 310: ...elivery setup CL CL CL Communication data save setup CL CL CL Setup data Administrator password FR FR FR FR FR Paper Sorting setup FR FR FR FR Copy function setup FR FR FR FR Menu under Admin Setting...

Page 311: ...r Admin Setting User Install User Install fax related settings FR FR FR FR FR 18 FR 18 Menu under Admin Setting User Install Service technician password FR Must have a specification that doesn t allow...

Page 312: ...lled Job Log will be stored into FLASH1 Therefore the log won t be deleted by SD Card data erasing SD Card format or Format Flash ROM Debug log CL CL CL CAPM also behave the same way as JA log Email I...

Page 313: ...companies etc CU FW update NIC FW update Scanner FW update Contents Maintenance counters life related The storage location was moved from SD05 to FLASH1 There is no way to delete logs Main counter dea...

Page 314: ...tatistics Reset Main Counter 10 Main counter reset AdminSetting Management Print Statistics Reset Supplies Counter 11 Job log deletion Admin Setting Management Job log deletion This menu is executed w...

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Oki MC362w, Maintenance Manual

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Summary of Contents for MC362w

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