Google Cloud Print Problems
Symptom
Point to check
Solution
Reference
The machine cannot be registered
in Google Cloud Print.
-
Register again from the beginning.
Unable to print.
Is the machine
registered in Google
Cloud Print correctly?
Register the machine in Google Cloud Print correctly.
Is there any error in
the connection status
of the machine?
Open the Web page of this machine, and check the
connection by following the procedure below.
Select [Admin Setup] > [View Information] > [Network]
> [Google Cloud Print], and then check [XMPP Status]
and [HTTP Status]. If [Error(error code)] is displayed,
refer to "Error code is displayed" in this topic.
-
Do you use a
corporate internal
network?
Check that the XMPP(5222) port is opened.
For detail on the network, contact your network
administrator.
-
Even after the machine was
deleted from Google Cloud Print,
the registration information
remains on the management
screen.
Did you delete the
registration
information with the
machine connected to
a network?
Delete the machine on the management screen of Google
Cloud Print.
Even after the machine was
deleted from Google Cloud Print,
the registration information
remains in the machine.
Did you delete the
machine on the
management screen of
Google Cloud Print?
Delete the registration information from the operator
panel of the machine.
An error code is displayed on the panel
If an error occurs, the error code (8-digit alphanumeric value) is displayed on the operator panel of the machine. Check the first three
digits, or last two digits of the error code, and then follow the procedure of the error code list.
Error code list
An "x" in the error code list means any alphanumeric characters.
Error
code
Solution
Reference
00000000 The machine is operating normally.
-
10axxx13 A connection error with the HTTP server (server authentication error).
Access the Web page (http://(IP address of this machine) of the machine, and then
check the imported CA license. Alternatively, update the firmware.
10bxxx13
10cxxx13
10axxx16 A connection error with the proxy server (server authentication error).
Access the Web page (http://(IP address of this machine) of the machine, and then
check the imported CA license. Alternatively, update the firmware.
10bxxx16
10cxxx16
103xxx83 A connection error with the XMPP server (server authentication error).
Access the Web page (http://(IP address of this machine) of the machine, and then
check the imported CA license. Alternatively, update the firmware.
10bxxx83
103xxx86 A connection error with the proxy server (server authentication error).
Access the Web page (http://(IP address of this machine) of the machine, and then
check the imported CA license. Alternatively, update the firmware.
10bxxx86
xxxxxx11 An error with the DNS server has occurred.
Check the DNS server setting of the machine.
xxxxxx12 Failed to connect to the HTTP server.
The connection cannot be established due to your network environment.
Check with your network administrator.
-
xxxxxx13 A HTTP server connection error.
-
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Summary of Contents for MB472dn
Page 1: ...User s Manual MB472dn MB472dnw 2015 03 45822152EE02 ...
Page 25: ...Horizontal 24 ...
Page 29: ...28 ...
Page 42: ...41 ...
Page 68: ...Scanning Data to a Computer Scan to PC Registering a Computer That is Connected 67 ...
Page 150: ...6 Click Scan 7 Exit Windows FAX and Scan 149 ...
Page 170: ...169 ...
Page 181: ...180 ...
Page 190: ...189 ...
Page 198: ...197 ...
Page 209: ...5 Click Cancel Topics Printing with Registered Settings 208 ...
Page 213: ...4 Change other settings if necessary and then click Print Printing starts 212 ...
Page 225: ...6 Follow the on screen instructions to set detailed settings 7 Click Submit 224 ...
Page 233: ...232 ...
Page 248: ...Printing with Google Cloud Print 247 ...
Page 265: ...3 Select OKI MB472 from Printer 4 Set options 5 Click Print 264 ...
Page 283: ...Selecting from the Transmission History and Reception History 282 ...
Page 290: ...289 ...
Page 303: ...302 ...
Page 308: ...2 Enter a fax number Using Direct Entry 3 Select Enter and then press OK 307 ...
Page 328: ...12 To continue deleting another number repeat the procedure from step 9 327 ...
Page 342: ...9 Press START Transmission starts 341 ...
Page 364: ...Sending an Internet Fax 363 ...
Page 401: ...No Name 14 Facedown stacker 400 ...
Page 404: ...Basic Operations on the Operator Panel Names and Functions Entering Characters 403 ...
Page 409: ...408 ...
Page 438: ...437 ...
Page 495: ...15 Close the scanner unit 494 ...
Page 501: ...9 Close the top cover 10 Close the scanner unit 500 ...
Page 505: ...9 Close the top cover 10 Close the scanner unit 504 ...
Page 507: ...4 Open the scanner unit 5 Press the top cover open button 6 Open the top cover 506 ...
Page 508: ...7 Close the top cover 8 Close the scanner unit 507 ...
Page 534: ...533 ...
Page 563: ...562 ...
Page 570: ...569 ...
Page 576: ...575 ...
Page 609: ...Search Memo indicates the factory default setting 608 ...
Page 614: ...AirPrint AirPrint Enable Memo indicates the factory default setting 613 ...
Page 643: ...642 ...
Page 669: ...9 Click OK 668 ...
Page 704: ...Quitting Network Card Setup 1 Select Quit from the File menu of Network Card Setup 703 ...
Page 709: ...13 Restart the machine 708 ...
Page 712: ...711 ...
Page 734: ...733 ...
Page 738: ...737 ...
Page 752: ...751 ...
Page 755: ...5 Push the tray back into the machine 6 Close the tray 754 ...
Page 780: ...Side view Side view if the second tray unit is installed 779 ...
Page 786: ...19 Close the scanner unit 785 ...
Page 809: ...Topics Checking That Connection is Established Correctly 808 ...
Page 815: ...5 Insert the other end of the LAN cable into the hub 6 Turn the machine on 814 ...
Page 819: ...818 ...
Page 823: ...The IP address is set to this machine and this machine automatically restarts 822 ...
Page 826: ...The IP address is set to this machine and this machine automatically restarts 825 ...
Page 847: ...846 ...
Page 849: ...848 ...
Page 876: ...6 Click New Group 7 Register a group and then click OK 8 Click Save to device 875 ...
Page 888: ...13 Click Setup 14 Enter the administrator password of this machine and then click OK 887 ...
Page 891: ...13 Click Setup 14 Enter the administrator password of this machine and then click OK 890 ...
Page 920: ...Topics Registering a Destination Profile Using Scan to Shared Folder 919 ...
Page 961: ...12 Press until the top screen is displayed 960 ...
Page 963: ...14 Press until the top screen is displayed 962 ...
Page 974: ...973 ...
Page 982: ...The fax information is set to this machine 981 ...
Page 985: ...The fax information is set to this machine 984 ...
Page 991: ...990 ...
Page 994: ...993 ...
Page 1048: ...1047 ...
Page 1090: ...The IP address is set to this machine and this machine initializes the network settings 1089 ...
Page 1116: ...1115 ...
Page 1134: ...1133 ...
Page 1137: ......