ES3640e MFP User’s Guide
Troubleshooting - 156
Avoiding printer unit paper jams
The following table summarizes possible causes of paper jams
and suggests ways of avoiding them.
Possible cause
Suggested remedy
The printer unit is not level.
Ensure the printer unit is level.
Your print media is too light or
too heavy.
Use appropriate media.
Your print media is damp or
charged with static electricity.
Use media that has been stored in
appropriate temperature and humidity
conditions.
Your print media is creased or
curled.
Use appropriate media. Decurled media can
be used.
Your print media sheets are
not aligned with each other.
Remove the sheets, jog them into alignment
and reload them.
Your print media is not aligned
properly in the paper tray.
Adjust the paper stop and paper guides of
the tray, or the manual feed guide on the MP
Tray to align the media properly.
Your envelopes to be printed
are not oriented properly.
Adjust the orientation as required.
Your printer unit feed roller is
dirty.
Wipe the roller with a cloth moistened with
water.
Your printer unit feed rollers
are wearing out.
Replace the feed rollers.
The media weight or type
have been wrongly set.
Select the correct printer menu settings for
[Media Weight] and [Media Type].
