Appendix A – Printer information and error messages > 55
Please see HELP for details
Press the HELP button and
follow the instructions.
Invalid Data
Press the ONLINE button.
Remove Excess Paper TRAY
Reduce the amount of
paper loaded in the
displayed tray.
Remove Excess Paper
MPTray
Reduce the amount of
paper loaded in the multi-
purpose tray.
Could Not Staple/Punch.
Paper Too Thick
Press the ONLINE button to
clear the error.
Could Not Duplex. Paper
Too Thick
Paper is too thick to print
duplex.
Press the ONLINE button to
clear the error.
Could Not Staple. Too Much
Paper
Unable to staple due to too
many sheets of paper.
Press the ONLINE button to
clear the error.
Paper Remain
TRAY
Paper remains around the
displayed cover.
Open the displayed cover
and remove the remaining
paper.
Paper Size Error
TRAY
Different size paper fed
from the displayed tray.
Open and close the top
cover to clear the error.
Press the HELP button and
follow the instructions.
Reset Paper
MPTray
Paper is not fed from the
multi-purpose tray
properly.
Reload paper.
Check Paper
Different paper is loaded.
Press the HELP button and
follow the instructions.
Remove Paper
STACKER
Remove printed paper left
on the displayed stacker.
Remove Paper
STACKER
Remove printed paper left
on the displayed stacker
(finisher).
Install Paper
TRAY
MEDIA_SIZE
Load paper into the
displayed tray.
Install Paper
MPTray
MEDIA_SIZE
Load paper into the multi-
purpose tray.
Install Paper
MPTray
MEDIA_SIZE
Press ONLINE Button
Manual feed printing from
the multi-purpose tray is in
process.
Load paper into the multi-
purpose tray and press the
ONLINE button to start
printing.
Paper Thick Error
TRAY
Different thickness of paper
is detected in the displayed
tray.
Press the HELP button and
follow the instructions.
Non Paper Sense Error
A paper-thickness sensor
error occurred.
If the error remains after
printing, change the MEDIA
WEIGHT in the MENU
settings to a selection other
than AUTOMATIC. If the
problem remains, contact
your dealer.
MESSAGE
MEANING
ACTION
