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Q: How come the TV’s clock isn’t completely accurate?
A: The TV’s digital clock needs to sync to a local TV station
through the antenna signal to keep accurate time.
Q: Why does the TV show not support or HDCP fail?
A: The HDMI device you are using is not syncing correctly
with the TV. Turn both the TV and your HDMI device off.
Make sure the HDMI cable is plugged in correctly by unplug-
ging both ends then plugging them back in. Turn on the TV,
then turn on the HDMI device. If this still does not work,
please contact technical support for further assistance.
Q: Why is the picture on the TV very dim or dark?
A: Make sure the TV is not under POWER SAVING mode.
Press the PICTURE button on the TV’s remote repeatedly to
cycle through different picture modes.
Q: Why is there no color or weird colors on my TV screen?
A: Did you connect your cable correctly? Consult the SETUP
section of this manual to make sure your cables are connect-
ed properly. If the TV worked before but does not any longer,
you’ll need to contact our technical support team for help.
Q: My remote doesn’t respond, what do I do?
A: Turn off the TV, unplug it from the socket. Remove the
batteries out of the remote for 15 minutes. Press the remote
buttons and the power button randomly for a good 2 seconds,
and then reinstall the batteries. Try the remote to see if it
works. If this did not work please contact our technical sup-
port team for help.
Q: Why is my picture blurry?
A: Press the INFO button on the TV’s remote control. If you
do not see 720P or 1080i or 1080P you are not seeing a HD
signal, and the picture will be blurry because this is a TV built
for HD video.
Q: Why is there a big black box in the middle of my screen?
A: You have the closed captioning TEXT service turned on.
Turn off closed captioning or make sure your captioning
service is on service1 or cc1 to turn off the black box but still
receive regular closed captioning.
Q: Why is my picture cut off?
A: Press the ASPECT button on the TV’s remote control re-
peatedly and make sure you are using WIDE or Full 100%
aspect. If the picture is still cut off maybe you have a cable or
satellite box that is controlling the signal. Use your cable or
satellite box remote control and see if there is a zoom or scale
button you can use to change the picture.
Q: Why do I only have 5-10 channels under the TV source?
A: Check the TV’s menu for SIGNAL TYPE under CHANNEL.
If you have antenna, please use AIR as your signal type. If
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