MNL-1009 REV A
17
Troubleshooting
Connected to Computer Prior to Application Installation
Windows Operating Systems
If you connected your Ocean Insight QE
Pro
device to the computer prior to installing your spectroscopy application (OceanView) on
a Windows platform, you may encounter installation issues that you must correct before your Ocean Insight device will operate
properly.
Follow the applicable steps below to remove the incorrectly installed device, device driver, and installation files.
Remove the Unknown Device from Windows Device Manager
1.
Open Windows Device Manager. Consult the Windows operating instructions for your computer for directions, if needed.
2.
Locate the
Other Devices
option and expand the
Other Devices
selection by clicking on the "
+
" sign to the immediate left.
3.
Locate the unknown device (marked with a large question mark). Right-click on the
Unknown Device
listing and select the
Uninstall
or
Remove
option.
4.
Click the
OK
button to continue. A warning box appears confirming the removal of the Unknown Device. Click the
OK
button to confirm the device removal.
NOTE
If these procedures do not correct your device driver problem, you must obtain the Correcting Device Driver Issues document
from the Ocean Insight website: OceanInsight.com
NOTE
Improperly installed USB devices can also appear under the Universal Serial Bus Controller option. Be sure to check this
location if you cannot locate the unknown device.
