Oce im2330, Network Administration Manual

Page: 63 / 76

Troubleshooting Network Errors 61
Cannot Print To This Equipment
Problem Description
You are unable to print to this equipment. Before troubleshooting the network problems, please
see the following section to narrow the problem down to a network-related issue.
P.51 “Cannot Print From Client”
For example, network printing services have not been set up correctly, or this equipment has not
been properly configured to operate in your network environment.
The following checklist will help you identify the source of the error and direct you to information
resolving the issue. If the problem persists after you have followed all of the steps, contact Océ’s
authorized dealer for further assistance.
5 Make sure that the device
name for this equipment is
unique and verify that the
WINS and/or DNS server
database are not causing
potential naming conflicts
with the network settings on
this equipment. If neces-
sary, change the network
settings on this equipment.
After the communication
comes back online, can you
see this equipment in the
network?
End
Next Step
Ø
Setup the NetBIOS name of the
device correctly.
6 If the network environment
is using complex subnet or
supernet structures, is the
IP address used by this
equipment within the net-
work structures range of
valid addresses?
End Ö
Please contact your local network
support specialist for further
assistance.
No Check... Yes No For Instruction, Go To...
No Check... Yes No For Instruction, Go To...
1 Have you set the protocol
settings so they are compat-
ible with your network and
client protocol settings?
Next Step
Ø
Ö
Setup the proper protocol.
2 Have you set up the appro-
priate type(s) of print ser-
vices should be supported?
Next Step
Ø
Ö
Check the settings required for
your printing environment.
3 If you are using Novell print
services, did you set up the
Novell side of network print-
ing, such as creating print
servers and attaching the
print queue?
Next Step
Ø
Ö
Setup the NetWare server.
4 If you set up Novell print
services, can you see the
print job using PCONSOLE
or NWAdmin?
Next Step
Ø
Ö
Refer to your Novell PCONSOLE
or NWAdmin user documentation
for help with using these utilities.