Oce im2330, Network Administration Manual

Page: 53 / 76

Troubleshooting Overview 51
Cannot Print From Client
Problem Description
After following the instructions in this guide to install and configure your hardware, network, and
client software, you are still unable to print from a client computer to this equipment. This prob-
lem can arise as the result of a hardware malfunction, a network communication or configuration
problem, or incorrect client setup or driver properties.
The following checklist will help you identify the source of the errors and direct you to information
resolving the issue. If a problem persists after you have followed all of the steps, contact your
authorized dealer for further assistance.
8 Check link activities on the
port being used by the
equipment and also the
integrity of the network
cable, Hub, or Switch that is
connecting the equipment
to the network. Replace any
network components that
you suspect are faulty. Can
you ping this equipment
now?
End Ö
Contact your service representa-
tive.
No Check... Yes No For Instruction, Go To...
No Check... Yes No For Instruction, Go To...
1 Is the copier functioning
normally? Do copy jobs out-
put properly?
Next Step
Ø
Ö
Check the device status dis-
played in the Device tab page of
Printer Utility.
2 Check the Device page of
Printer Utility. Are the
options specified for the job
supported by the hardware
configuration? If not, delete
the job, install the required
components, and try again.
Next Step
Ø
Ö
Contact your service representa-
tive.
3 Can you print jobs from
other client computers?
Next Step
Ø
Ö
Refer to following section to trou-
bleshoot the condition.
P.61 “Cannot Print To This
Equipment”
4 At this point, the problem you have identified is most likely related to a client-side error.
Refer to the
Printing Guide to troubleshoot the error condition.