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Oce im2330, Network Administration Manual

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Oce im2330 Network Administration Manual Download Page 45

2.

Troubleshooting

This section describes the troubleshooting for this equipment.

Troubleshooting Overview.....................................................................................44

Network Connectivity Problems ........................................................................................................44
Cannot Discover Device....................................................................................................................48
Cannot Ping the Device ....................................................................................................................50
Cannot Print From Client...................................................................................................................51
Network or Touch Panel Display Disabled After LDAP Search.........................................................52
LDAP Authentication Takes a Long Time..........................................................................................52

Troubleshooting Hardware Errors.........................................................................53

Common Errors.................................................................................................................................53
Device Status Indicators....................................................................................................................54
Printer Utility Error Messages ...........................................................................................................56

Troubleshooting Network Errors...........................................................................60

Cannot See This Equipment .............................................................................................................60
Cannot Print To This Equipment .......................................................................................................61

Summary of Contents for im2330

Page 1: ...For Oc and Imagistics Models Oc Network Administration Guide im2330 im2830...

Page 2: ...ION 4O ORDER SUPPLIES CALL THE C 3UPPLY INE 53 5 3HOULD YOUR SYSTEM DEVELOP A PROBLEM THAT CANNOT BE REMEDIED BY USING THE MAINTENANCE OR TROUBLESHOOTING PROCEDURES OUTLINED IN THIS MANUAL PLEASE CONT...

Page 3: ...on a single System and may not copy the Software for any reason except as neces sary to use the Software on a single System Any copies of the Software shall be subject to the conditions of this Agree...

Page 4: ...ent assign or transfer this license or the Software Any attempt to sublicense lease rent assign or transfer any of the rights duties or obligations hereunder is void You agree that you do not intend t...

Page 5: ...the US and other countries y Apple AppleTalk Macintosh Mac TrueType and LaserWriter are trademarks of Apple Computer Inc in the US and other countries y Postscript is a trademark of Adobe Systems Inco...

Page 6: ...Series y The term e Filing in this manual is an abbreviation of electronic filing Lineup of Our Manuals Thank you for purchasing the Oc multifunctional digital systems im4530 Series or im2830 Series...

Page 7: ...on Guide explains the guidelines for setting up network servers to provide various network services and troubleshoot ing for network administrators Printing Guide This Printing Guide explains how to i...

Page 8: ...ur PC download and install it from the website of Adobe Systems Incorporated Network Fax Guide This Network Fax Guide explains how to use the network fax function that enable users to operate fax and...

Page 9: ...cates a potentially hazardous situation which if not avoided could result in death serious injury or serious damage or fire in the equipment or sur rounding assets Indicates a potentially hazardous si...

Page 10: ...8 Preface...

Page 11: ...Tips of Setting up the DNS and Mail Servers for Offramp Gateway 31 Setting up LDAP Authentication Service 32 Configuring DNS Forward and Reverse Lookup Zones 32 Configuring the Equipment Using Printer...

Page 12: ...for Network Setting 64 Default Settings for Copier Setting 67 Default Settings for Fax Setting Optional 68 Default Settings for Save as file Setting 68 Default Settings for Email Setting 69 Default Se...

Page 13: ...NetWare in NDPS Mode 18 Setting up the NetWare in iPrint Mode 26 Setting up DNS and Mail Servers 29 Tips of Setting up the DNS and Mail Servers for Email 30 Tips of Setting up the DNS and Mail Server...

Page 14: ...Windows print servers that will share printing to this equipment It describes setting up servers that use IPX SPX or TCP IP protocols for communicating with this equipment In addition it includes som...

Page 15: ...the Printer Drivers as Shared Printers First install the Windows printer drivers The installation instructions in the Printing Guide can be used for every computer that will print directly and indepe...

Page 16: ...computers connect to the print server and select the shared printer Right click the printer and select Open When prompted click Yes to have Windows set up the printer After clients have selected the p...

Page 17: ...nting to this equipment the network administrator must do the following y Edit the network startup file to set the bindery context P 15 Editing the Network Startup File y Configure the print queues pr...

Page 18: ...erver name must be MFP_ NIC Serial Number You can find the Unit Serial Number of the equipment on the NIC Configuration list can be printed from the control panel 8 Select a created print server name...

Page 19: ...elect Directory Service Queue and enter the name of the print queue in the Print Queue name field 4 Click the browse button at the next to the Print Queue Volume field y The Select Object dialog box a...

Page 20: ...resence and active cooperation of the Novell network administrator You must have administrator privileges on the network to create new NDPS objects Setting up NDPS Using Novell Printer Gateway NDPS is...

Page 21: ...S Broker and NDPS Manager please load the NDPS Broker and NDPS Manager by entering the following com mands in the Console screen of the NetWare server load broker Created NDPS Broker Name load NDPSM C...

Page 22: ...nter driver for Windows 2000 XP locate CD ROM drive Client W2K_XP_2003 PS language 15 Click OK y Returns to the Add Resources dialog box 16 Click OK y Returns to the Manage Resources dialog box 17 Rep...

Page 23: ...P or Remote LPR on IP and click Next 2 Enter the IP address of this equipment in the Host Address field and click Finish y It takes about 60 seconds to load the Printer Agent After it finishes loading...

Page 24: ...Management 7 Check the Install to workstation in this container and click Update 8 Click OK to close the NDPS Printer dialog box Setting up NDPS Using Oc NDPS Gateway The Oc NDPS Gateway mechanism em...

Page 25: ...does not interfere with other manufacturer s Gateways y The Oc NDPS Gateway supports multiple printers one printer can also be split between several Gateways to balance the work load y Both NDPS and n...

Page 26: ...ers to the NDPS Broker 1 Launch NWAdmin 2 Double click the Broker icon 3 Click Resource Management RMS 4 Click Add Resources 5 Select the applicable system the Windows 98 Me 2000 Windows NT or Windows...

Page 27: ...gent dialog box opens 1 Either type in the Advertising Print Server name or click Search to automatically locate print server information and choose a device name from the drop down list Once a server...

Page 28: ...YSTEM NLS 4 TAGATE MSG SYS SYSTEM NLS 4 TACON MSG SYS SYSTEM NLS 4 TALIB MSG SYS SYSTEM NLS 4 TACFG MSG SYS SYSTEM NLS 4 TAPAP MSG SYS SYSTEM NLS 4 TACFG HLP SYS SYSTEM NLS 4 TACON HLP SYS SYSTEM NLS...

Page 29: ...as already been installed during the installation of NetWare In that case you do not have to operate the installation for iPrint 3 Insert the NetWare Operating System CD ROM into your CD ROM drive 4 S...

Page 30: ...ed Netscape 7 1 or later Mozilla 1 4 or later 1 Enter the URL https IP address 2200 in the address bar of your browser and click the iManager link for the NetWare server under eDirectory iManager 2 En...

Page 31: ...egarding the security it is preferred to place this equipment in a different segment from the router that connects to the Internet Also in order to enable Internet communication from the device in the...

Page 32: ...ptions or Server Options y When using DDNS make sure the Allow dynamic updates option is set to Yes for Win dows 2000 Server or Nonsecure and Secure for Windows Server 2003 for the Forward Lookup Zone...

Page 33: ...POP3 server to retrieve new Internet Faxes from the mailbox Tips of Setting up the DNS and Mail Servers for Offramp Gateway When you enable the Offramp Gateway transmission this equipment must be con...

Page 34: ...e date and time of the equipment and the LDAP server is synchronized y Make sure that the Forward and Reverse Lookup Zones are correctly set y Make sure that the Kerberos Principal Name is correctly s...

Page 35: ...ipment in the Reverse Lookup Zones of the DNS Client 4 It is necessary to enter user name domain name into the User field in the Active Directory as registration of the Kerberos Principal Name Run the...

Page 36: ...me Mappings The Name Mappings command does not displayed if you do not select Advanced Features in the View icon Enter user name domain name in the field For user name enter the full name of the selec...

Page 37: ...domain in the Forward Lookup Zones and select Properties Make sure the Allow dynamic updates option is set to Yes for Windows 2000 Server or Nonsecure and Secure for Windows Server 2003 If setting of...

Page 38: ...s for Windows 2000 Server or Nonsecure and Secure for Windows Server 2003 If setting of Windows Server 2003 is Secure mode or None for this DDNS function you need to add the equipment s host name manu...

Page 39: ...n name 3 Configure the following settings as required The directory service needs to be registered in the Administration Maintenance Directory Services When you configure the User Authentication for S...

Page 40: ...Fax are allowed for the user eBMUserRole Em Fx Others than Email and Fax are allowed for the user eBMUserRole All functions except the administrative functions are allowed for the user eBMUserRole All...

Page 41: ...Service Pack 1 is not installed Right click the adminpak msi file in the i386 folder in the Windows Server 2003 CD ROM and select Install When the Service Pack 1 is installed Right click the adminpak...

Page 42: ...ve Directory Schema in the left pane of the Console1 window Then right click the Attributes folder and select Create Attribute y The Schema Object Creation dialog box appears 12 Click Continue y The C...

Page 43: ...ng the server Configuring attribute value for each user Before configuring the attribute value for each user you must install the Windows Support Tools To install the Windows Support Tools right click...

Page 44: ...right click the user object that you want to set the attribute value and select Mod ify y The Modify dialog box appears 10 Enter eBMUserRole in the Attribute field and enter the values in the Values...

Page 45: ...Cannot Ping the Device 50 Cannot Print From Client 51 Network or Touch Panel Display Disabled After LDAP Search 52 LDAP Authentication Takes a Long Time 52 Troubleshooting Hardware Errors 53 Common Er...

Page 46: ...Error Messages Printing Guide Printer Driver General Errors Printing Guide Printer Utility Error Condition Printer Utility Guide TWAIN Driver and File Downloader Error e Filing Guide N W Fax Driver E...

Page 47: ...ess to disable the WINS service 5 If the client computers are located in different seg ments is the WINS service correctly provided Next Step Setup the WINS server and enable it on this equipment to a...

Page 48: ...ep See the Printing Guide to config ure the proper port 10 Can you print to this equip ment End Refer to following section to trou bleshoot the condition P 61 Cannot Print To This Equipment No Check Y...

Page 49: ...dows Network Neigh borhood Next Step Check that the SMB protocol is enabled in client computers 8 Can you print to this equip ment End Refer to following section to trou bleshoot the condition P 61 Ca...

Page 50: ...vice cor rectly 3 Did you successfully install the Unix filters Next Step See the Printing Guide to install Unix filters 4 Did you successfully create and set up the print queue Next Step See the Prin...

Page 51: ...ed End Next Step 5 Check the NIC Configura tion page Are the IP Address and subnet mask settings correct Next Step Setup the TCP IP settings cor rectly 6 Check the router to make sure it is not filter...

Page 52: ...orrect TCP IP settings 3 Reboot this equipment Check the NIC Configura tion page that prints out Are the TCP IP settings correct Next Step The settings are not binding con tact your service representa...

Page 53: ...or Switch that is connecting the equipment to the network Replace any network components that you suspect are faulty Can you ping this equipment now End Contact your service representa tive No Check...

Page 54: ...uction Go To 1 Is the LDAP server correctly running Next Step Check the LDAP server is cor rectly running 2 Is the LDAP server setting correctly set End Enter the correct LDAP setting Especially re en...

Page 55: ...es dis played on the Touch Panel Display refer to the Operator s Manual for Basic Function or the Touch Panel Display online Help Common Errors Startup Page Does Not Print Problem Description If a sta...

Page 56: ...Manual for Basic Function You need to clear hole punches from Finisher For information on resolving the error con dition refer to DISPOSING OF THE PUNCHED PAPER BITS OPTIONAL in Opera tor s Manual fo...

Page 57: ...erminate a print or copy job If Auto select options are configured printing and copying may continue by drawing paper from a different drawer Refer to the Printer Utility online Help for instructions...

Page 58: ...taple Door Lower Tray Delivery Cover Open Please Close Cover Close the Lower Tray Delivery Cover Lower Tray Front Cover Open Please Close Cover Close the Lower Tray Front Cover Punch Unit Front Cover...

Page 59: ...hnician Contact your service representative Printer Input Error Please Contact Service Tech nician Contact your service representative Expired scan documents deleted from share folder Expired document...

Page 60: ...he POP3 login type Auto POP3 APOP is set correctly File I O Error has been occurred in this mail The mail could not be received until File I O is recov ered Turn OFF then ON the power and confirm if t...

Page 61: ...the ticket set by the Kerberos server Please retry again after the fresh ticket is issued Active Directory Domain Verification of the Ticket has failed Please verify the username and password and ret...

Page 62: ...of the steps contact Oc s authorized dealer for further assistance No Check Yes No For Instruction Go To 1 Did a startup page print out If not wait until the commu nication comes online Examine the pr...

Page 63: ...ter the communication comes back online can you see this equipment in the network End Next Step Setup the NetBIOS name of the device correctly 6 If the network environment is using complex subnet or s...

Page 64: ...ork Gateway as the client from which you are trying to print Next Step Setup the TCP IP correctly 6 Are other services and com munications performed over the network behaving in the normal and expecte...

Page 65: ...4 Default Settings for Network Setting 64 Default Settings for Copier Setting 67 Default Settings for Fax Setting Optional 68 Default Settings for Save as file Setting 68 Default Settings for Email Se...

Page 66: ...e Time Defined appropriately Time Zone Defined appropriately Date Format MM DD YY Daylight Mode OFF Web General Setting Web Language English Session Timer 10 minutes Default Settings for Network Setti...

Page 67: ...Zone Bonjour Enable Bonjour Enable Link Local Host Name MFP_ NIC Serial Number Service Name Oce im4530 serial Oce im2830 serial LDAP Session Enable LDAP Enable Enable SSL Disable DNS Session Enable D...

Page 68: ...Number 80 Secondary Port Number 8080 SSL Port Number 10443 SMTP Client Enable SMTP Client Enable Enable SSL Disable SSL TLS Undefined SMTP Server Address Undefined POP Before SMTP Disable Authenticati...

Page 69: ...le Read Community public Read Write Community private Enable Authentication Trap Enable Enable Alerts Trap Enable IP Trap Address1 0 0 0 0 IP Trap Address2 0 0 0 0 IP Trap Address3 0 0 0 0 IP Trap Add...

Page 70: ...Discard ON Reduction OFF Duplex Print OFF Rotate Sort OFF Recovery Transmit OFF Journal Auto Print ON Memory Transmission Report ON ERROR Print 1st Page Image Multi Transmission Report ON ERROR Print...

Page 71: ...of days to save Private Proof and Invalid Job 14 days LT A4 LD A3 Enable Print Startup Page Disable Default Raw Job Setting Raw Jobs Duplex Printing Disable Raw Jobs Default Paper Size A4 Letter Raw J...

Page 72: ...rd 123456 Authentication Disable User Name user Password password FTP Print Enable FTP Printing Enable Port Number 21 Print User Name Print Print Password Undefined NetWare Print Login Name MFP_ NIC S...

Page 73: ...eway 31 Overview 29 L LDAP Authentication 32 M Mail Server Email 30 Internet Fax 31 Offramp Gateway 31 Overview 29 N NetWare in Bindery Mode 15 NetWare in iPrint Mode 26 NetWare in NDPS Mode 18 NetWar...

Page 74: ...72 INDEX...

Page 75: ...im2330 2830...

Page 76: ......

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