Oce CS 5090, User Manual

Page: 125 / 199

Error handling and troubleshooting 125
Troubleshooting
Troubleshooting helps you locate the source of errors and fix common
problems that can arise during printing. However, before you investigate,
check:
■
Is the printer connected to a working power source?
Troubleshooting areas
■
Printer behaviour
■
Print quality
■
Data transfer
■
Application software
Isolating problems
You can quickly isolate problems in the printer, computer/printer interface, or
application software using the following procedure:
▼
To isolate problems
1
Turn the printer
OFF
, then
ON
.
2
Load media, then print a prime test to check that all jets fire. (see ‘Check the
quality of ink cartridges’ on page 119)
3
Perform a colour calibration. (see ‘Run a colour test’ on page 35)
If your printer fails during any of the above steps, call the Océ helpdesk.
Otherwise, continue with the following steps:
4
Send a test print directly to the printer through the parallel port. For example,
on a PC, type:
copy /b <filename>.rtl lpt1.
5
If your computer runs on a network, log on and copy the test file to the printer
over the network.
6
If steps 4 or 5 fails, try again from another computer.
If any of these steps fail, your printer may not be correctly connected to your
computer and/or network. Contact your systems administrator. Otherwise,
continue with the following steps:
7
Print directly to the 5090 from several software applications.