24
This chapter provides solutions to possible installation problems. See the following table of contents to locate the
appropriate page for your question or problem.
INSTALLATION
• The software cannot be installed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
• The machine is not detected (when connected to a network). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
• The plug and play screen does not appear (USB connection in Windows). . . . . . . . . . . . . . . . . . . . . . 25
• The printer driver is not installed correctly by plug and play (USB connection in Windows). . . . . . . . . 25
• The printer driver cannot be installed (Windows 2000/XP/Server 2003) . . . . . . . . . . . . . . . . . . . . . . . 26
• Removing the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Problem
Point to check
Solution
The software cannot
be installed.
Is there sufficient free space on your
hard drive?
Delete any unneeded files and applications to increase
free space on your hard drive.
Are you using an operating system that
is not supported?
Make sure that the software can run on your operating
system.
For detailed information on installation requirements for
each software program in Windows, click the [Display
Readme] button in the installer.
☞
Software Setup Guide
The machine is not
detected (when
connected to a
network).
Is the IP address of the machine
configured?
If the IP address of the machine is not configured, the
machine will not be detected. Make sure that the IP
address is configured correctly in "IP Address Setting"
in the machine's system settings (administrator).
➞
System Settings (Administrator) > "Network Settings"
> "IP Address Setting"
Is your computer connected to the same
network as the machine?
Windows:
If the machine and your computer are not connected
to the same local area network, the machine will not
be detected. If the two are connected to different
sub-networks, click the [Specify condition] button and
enter the machine's name (host name) or IP address
to search for the machine.
Macintosh:
If multiple AppleTalk zones exist, select the zone to
which the machine is connected from the menu.
Is the machine power on?
If the machine is powered off, it will not be detected.
Switch on the main power switch and the [POWER] key
(
) in that order. (In Windows, search again after
powering on the machine.)
Is your computer connected correctly to
the machine?
Make sure that the cable is connected securely to the
LAN connectors on your computer and the machine.
Check the connections at the hub as well.
☞
Illustration of the machine (M) (page 37)
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