Oce 3165, Operator'S Manual

Page: 79 / 103

Error handling 79
Calling Service for help
In the event of a serious error, the Océ 3165 will indicate that you must call the
service organisation.
Service has been notified
To inform users that you are aware of the problem
you can display a message on the display informing them that Service has been
notified.
Copy counter
When you contact the service organisation you may be asked to
read the current copy counter value. The copy counter is located behind the
small front door and keeps track of the total number of prints and copies the
Océ 3165 has made.
Note:
There is also a copy counter in the key operator system, but this counter
only registers the number of copies made since the last software update.
System log file (Network Copiers only)
The DAC keeps track of errors which
occurred and stores this information in a system log file. The service
organisation may request you to print this file.
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Informing users that Océ has been notified
1
Access the key operator system (see page 13).
2
Open the ‘Machine’ section and select ‘Error info’ settings.
[61] Function to display message “Service notified”
3
Press the function button ‘Service notified’.
4
When ready, quit the key operator system.