Troubleshooting
The IR repeater does not properly control
the audio source equipment.
The NuVo IR output is not set at the best
carrier frequency.
Within IR Library tab of the Configurator
Software, each library has a
“
Properties
”
button. This button has a drop down
menu that lets you select different
carrier frequencies from 38kHz to
56kHz. This will default the library to the
selected frequency. Cable and Satellite
typically needs the 56kHz setting.
Symptom
Probable Cause
Remedy
The IR repeater does not properly control
the audio source equipment.
An External light source is interfering with
IR communication through the system.
In the Configurator Software (see
pg.24,
or in the
Advanced Zone Setup menu (see pg. 32
at any Control Pad,
you have the ability by zone to
“
Disable
”
the IR receiver. This will
prevent direct sunlight, or possibly,
plasma and fluorescent light from
affecting IR response through the other
zone receivers.
IR Passthrough),
Remote Controls),
When downloading a Configuration to the
Essentia Main amplifier, a
“
board not
found
”
error message appears on the
computer screen.
This occurs when the Essentia is not
plugged into an AC power source, or a
faulty USB to RS232 conversion cable.
A communication error can be as simple
as not plugging the Essentia in prior to
the download. Often the error is also
corrected by closing and reopening the
Configurator Software, or if you are
using a USB to RS232 cable for
communication, try a different cable. If
these do not correct the error, it could
be a faulty MCU board in the Essentia.
43
The IR repeater does not properly control
the audio source equipment.
One or more of the IR emitters are not
properly placed over the IR receiver on the
audio source equipment, or the IR output
number on the Essentia does not
correspond with the audio equipment you
are controlling.
Reposition the LED end of the emitter on
the face of the source equipment, so it
is flashing directly over that source
’
s IR
receiver. Make sure the emitter plugged
into IR Output #1 is actually going to
source #1 , and so on for sources 2-6.
