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1-877-646-5288
n i n j a k itc h e n . co m
ENGLISH
TROUBLESHOOTING
GUIDE
Motor doesn’t start or blade assembly doesn’t rotate�
•
Make sure the container is securely placed on motor base.
•
Make sure the lid is securely on container in the correct position (align arrows).
•
The appliance is turned off. Press the power button ( ) to turn on.
•
Check that the plug is securely inserted into the electrical outlet.
•
Check the fuse or circuit breaker.
•
The unit has overloaded. The appliance will stop and the power light will flash. Unplug and
wait approximately 15 minutes before using again.
•
The unit has overheated. Unplug and wait approximately 15 minutes before using again.
•
Check to make sure the unit is not overloaded.
Food is chopped too fine or is too watery�
•
The food has been over-processed. Use PULSE button for controlled processing.
Food collects on lid or on the sides of the container�
•
The mixture is too thick. Add more liquid.
You cannot create snow from solid ice�
•
Do not use ice that has been sitting out or has started to melt. Use ice straight from the freezer.
•
Start with a few pulses and then go to a continuous blending cycle.
Motor base won’t stick to counter or tabletop�
•
Make sure surface and suction feet are wiped clean. Suction feet will only stick to smooth surfaces.
Suction feet WILL NOT stick on some surfaces such as wood, tile and non-polished finishes.
•
DO NOT attempt to use appliance when the motor base is stuck to a surface that is not
secure (cutting board, platter, plates, etc.).
You get an “ERR” message�
•
Your Nutri Ninja
™
| Ninja
®
BlendMax DUO
™
is able to sense which container is on the motor
base. You may be trying to use a program that is not designed for the container you have
installed. The programs will light up, indicating which programs are available for each container.
•
You may also see the “ERR” message if your unit has been running for more than 2 minutes
within a brief period of time. If this occurs, please unplug the unit for 1 minute before restarting.
You have a blinking red light�
•
The unit is not installed properly. For your safety the unit will only be able to be turned on
when it is properly assembled. Please refer to the assembly pages of this Owner’s Guide for
assistance.
WARNING: To reduce the risk of shock and unintended operation, turn
power off and unplug unit before troubleshooting�
ONE (1) YEAR
LIMITED WARRANTY
The 1-Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC.
Warranty coverage applies to the original owner and to the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of 1 year
from the date of purchase when it is used under normal household conditions and maintained according to the
requirements outlined in this Owner’s Guide, subject to the following conditions and exclusions.
What is covered by my warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced for up to 1 year from the original purchase date.
2. In the rare event that a replacement unit is issued, the warranty coverage ends six months after the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is greater. If
the unit is replaced, SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by my warranty?
Our Customer Care/Product Specialists are available to provide all the warranty service options available to
you, including the possibility of upgrading to our VIP Warranty Service Options for select product categories.
1. Normal wear and tear of wearable parts (including all blending vessels, lids, blades and blender base)
which require regular maintenance and/or replacement to ensure the proper functioning of your unit are
not covered by this warranty.
2. Any unit that has been tampered with or used for commercial purposes.
3. SharkNinja will cover the cost for the customer to send the unit to us for repair or replacement. A fee
of $19.95 for return shipping costs will be charged at the time of return shipment of the repaired or
replacement unit.
4. Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
5. Consequential and incidental damages.
6. Defects caused by or resulting from damages from shipping or from repairs, service, or alteration to the
product or any of its parts which have been performed by a repair person not authorized by SharkNinja.
7. Products purchased, used or operated outside of North America.
Problems with your unit/How to get service:
If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, visit ninjakitchen.com for product care/maintenance self-help. Our customer care and product
specialists are also available at 1-877-646-5288 to assist with product support and warranty service options.
How to initiate a warranty claim:
You must first activate your warranty by registering your unit online at ninjakitchen.com/customersupport
(Note: Purchases made directly from SharkNinja are automatically registered with us and the warranty
activated.) Alternatively, you can call 1-877-646-5288 to have a customer care specialist assist you. Please
note, you must call 1-877-646-5288 to initiate a warranty claim. Return and Packing Instruction information will
be provided at that time.
The customer care line is open Mon–Fri, 8am–10pm ET and Sat & Sun, 9am–6pm ET.
Replacement parts are available for purchase at ninjakitchen.com. For more information on what is classified as
wearable and non-wearable parts, please visit ninjawarranty.com.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above
may not apply to you.
