User Manual
XLP 604
Illustrated description for troubleshooting: Click
or scan
the QR code:
► Close the print head pressure lever as far as it will go.
A certain resistance must be overcome until the lever snaps in.
5110 Ribbon low
The diameter of the ribbon roll fell below the set warning diameter (see
System
>
Print Control
>
Rib-
bon end warn.
).
The message is triggered by the occurrence of a ribbon warning if the following setting is active at the
same time:
System
>
Print Control
>
Ribbon warn stop
= “On”.
► Acknowledge by pressing the
key, then press the key to continue printing.
5140 Rewinder control
The (backing paper) rewinder rotates against expectation.
Possible cause
Solution
• No backing paper attached to the rewinder
• End of backing paper not properly attached
► Insert material correctly
Backing paper is sagging in front of the
rewinder to such an extent that it cannot be
tensioned by the rewinder within 10 seconds
► Insert material correctly
► Turn the rewinder by hand until the backing
paper is taut
Backing paper tear during printing
► Reattach the backing paper to the rewinder
5145 Rewinder full
The rewound backing paper has reached the maximum admissible diameter.
► Empty the rewinder.
5302 Ribbon movement
Movement error in connection with ribbon winding or ribbon unwinding, i.e. at least one of the ribbon
mandrels does not rotate correctly or not at all.
Possible cause
Solution
Ribbon not inserted correctly
► Check the ribbon run. If necessary, insert ribbon cor-
rectly.
Parameter for the color side of the
ribbon not set correctly
► Set parameter
>
Material
>
Ribbon
>
Color Side
correctly
Operation of the machine as a
dispenser without ribbon inserted.
It was forgotten to set the printing
process to thermal printing, therefore
the foil control tries to tension the foil,
which leads to the error.
Set parameter
>
Material
>
Label
>
Print method
to
“Thermal printing”.
Edition 2 - 12/2021
104
Disturbances
Reference of status reports
