Novell SENTINEL 6.1 SP2, User Manual, Page: 142 / 528

142 Sentinel 6.1 User Guide
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5.8 Process Management
Process Management allows you to view the incident’s progress in the workflow or terminate a
workflow process. Process Management allows you to:

Display Status of your Process
 Start your Process

Terminate your Process
Process Execution is the time period during which the process is operational, with process instances
being created and managed.
When an iTRAC process is executed or instantiated in the iTRAC server, a process instance is
created, managed and eventually terminated by the iTRAC server in accordance with the process
definition. As the process progresses towards completion or termination it executes various
activities defined in the workflow template based on the criteria for the transitions between them.
The iTRAC workflow server processes Manual and Automatic Steps differently.
An iTRAC process must be created with a single associated incident; there is therefore a one-to-one
match between iTRAC processes and incidents. Not all incidents are necessarily attached to
processes, however.
NOTE: Only one incident can be associated to an iTRAC process instance.
5.8.1 Instantiating a Process
An iTRAC process can be instantiated in the iTRAC server by associating an incident to an iTRAC
process by the following three methods

Associate an iTRAC process to the incident at the time of incident creation

Associate an iTRAC process to incident after an incident has been created

Associate an iTRAC process to an incident through correlation
For more information on associating a process to an incident, see Chapter 4, “Incidents Tab,” on
page 93 .
5.8.2 Automatic Step Execution
When the process instance executes an automatic Activity Step, Command Step, or Mail Step, it
executes the associated Activity or command defined in the Template, and stores the result in
process variables. It then transitions to the next Step in the iTRAC template.
For example, an Activity might be defined to ping a server; when this Activity is executed in a
workflow process the Activity runs and attach the results to the associated incident.
5.8.3 Manual Step Execution
On encountering a Manual Step, the iTRAC server sends out notifications in the form of work items
to the assigned resource. If the Step was assigned to a role then a work item is sent to all users within
the role. The iTRAC server then waits for the user to complete the work item before proceeding to
the next activity.