Frequently Asked Questions
What is Fair Use Policy (FUP)?
XCom Global negotiates discounted wireless data rates with carriers worldwide and pass those savings on to you. While XCom Global does
not regulate your data usage (you pay a flat rate regardless of usage), our renters are subject to each carrier’s Fair Usage Policy (FUP).
Fair Usage Policies are implemented by Internet Service Providers (ISPs) in order to apply a bandwidth cap to a user when a channel shared
by many users becomes overloaded or may already be overloaded. These caps vary by carrier and the terms and implementation of the
policies are under the ISP’s control. We recommend avoiding certain things that commonly use large amounts of data: 1. Streaming video
websites and services, 2. Cloud based backup or online storage applications 3. Excessive VoIP sessions, and 4. Applications that send or
receive data automatically including backup and update services. If you believe you have hit a limit due to FUP please contact us right
away. XCom Global cannot always override every application of a FUP. If you exceed an ISP’s FUP, they may throttle your usage by limiting
your data allowance or shutting down your access for a period of time. This excessive data usage will not result in any additional costs for
your rental, but can limit your actual data usage.
Can I test the device before I get to my destination?
We recommend that you do not power on or test the rented device within the United States or any country not listed in the original order.
The SIM card inside the device is provided by a local or international carrier for the destination you selected on the order form only. If you
connect to any other wireless carrier before reaching your destination, the international carrier may suspend the connection, and XCom
Global will charge you for any fees incurred.
Which countries will the device work in?
Your device is programmed to only work in the countries that you selected on the original order form.
Before Departure
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