TRANSFER:
Allows you to connect your call to someone else (with call on line)
Announced:
Press the TRANSFER Softkey.
The current call is automatically placed on hold.
Enter the Number you are transferring to and press the SEND Softkey.
Wait for the person to answer, announce the call.
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COMPLETE TRANSFER: Press the TRANSFER Softkey, call is connected, hang up.
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TO RETURN TO HELD CALL: Press the END CALL Softkey and then press the RESUME Softkey.
Blind Transfer:
Press the TRANSFER Softkey.
The current call is automatically placed on hold.
Enter the Number and press the B TRANSFER Softkey.
TRANSFER TO VOICEMAIL:
Sends a caller directly to voicemail without ringing the phone.
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Press the TRANSFER Softkey or press the TRANSFER key on the phone.
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The current call is automatically placed on hold.
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Dial *99 and enter the EXTENSION Number.
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Press the B TRANSFER Softkey immediately.
NAVIGATING
A CONNECTED CALL
SPEAKER:
Press to make or answer any call without lifting the Handset.
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TO SWITCH TO SPEAKER FROM HEADSET/HANDSET: Press the SPEAKER Key, replace handset in cradle.
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TO RESUME PRIVACY: Lift Handset or Press the HEADSET Key.
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TO END SPEAKERPHONE CALL: Press the END CALL Softkey.
MUTE:
Turns off your Microphone (Speaker, H Headset) to allow you to speak privately. The caller cannot over-
hear office/background noise or conversations.
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TO USE: Press the MUTE Key. A mute symbol appears on the display, speak privately.
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TO RESUME CONVERSATION: Press the MUTE Key again.
HOLD:
This is an exclusive hold to your telephone. No one else can retrieve it.
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TO HOLD A CALL: Press the HOLD Softkey or the HOLD Key on the phone.
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TO RETURN TO CALLER: Press the LINE Key or Press the RESUME Softkey or Press the HOLD Key again.
Need support? Connect with us at
or
Dial
4357 (HELP)
or
315-671-6262
to speak to a Northland Training Representative
IN CALL SCREEN
TRANSFER
