Northern TVIPTZ30XIR, Quick Manual

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TVIPTZ30XIR
·
Quick Start Guide
13
3 Troubleshooting
3.1 Device Exceptions
Question
Why does the speed dome fail to start or repeatedly reboot? Why does the speed dome restart
intermittently when controlling PTZ, calling presets or turning on the infrared lights of the IR dome
at night?
Answer

Check the supply voltage of the dome. Ensure the supply voltage to meet the power requirements of the
speed dome. The nearest power supply is recommended.

Check whether the diameter of the power wire meet the standards.
3.2 PTZ Control Exceptions
Question
The speed dome cannot do PTZ control but can do zoom control.
Answer

For the 5 inch speed dome, you need to remove the protective sticker and foam of the camera module by
opening the bubble, correctly install the speed dome again and then wire up.

For IR speed dome, please remove the protective sticker and then wire up.
Question
Neither zoom control nor PTZ control is available for the speed dome.
Answer

Check the supply voltage of the dome. Ensure the supply voltage to meet the power requirements of the
speed dome. The nearest power supply is recommended.

Check whether the diameter of the power wire meet the standards.
3.3 Other Questions
Question
The preview image of the speed dome is not clear.